Amadeus – iHotelier® Booking Engine vs. StayNow: AI-Powered Trip Planning & Hotel Booking:
Which Is Right for You?

The Decision

Choosing between Amadeus’ iHotelier® Booking Engine and StayNow involves assessing your hotel’s specific needs, operational scope, and growth ambitions. Both products aim to improve direct booking performance, but they diverge significantly in market presence, feature set, and user experience. Amadeus’s platform is well-established with a proven track record and extensive integrations, while StayNow is a new entrant emphasizing AI-driven, personalized guest discovery. So, which aligns better with your hotel’s goals?

Is Amadeus or StayNow Better for Hotels?

Amadeus’s iHotelier® Booking Engine boasts a high rating of 4.39/5 based on 93 reviews, with recent feedback confirming its effectiveness in boosting revenue and streamlining reservations. In contrast, StayNow scores 0/5 and has no reviews, making it difficult to evaluate its real-world performance and customer satisfaction. Amadeus’s long-standing presence in the hotel industry and proven features give it a clear advantage. Are you willing to take a chance on an untested platform?

Amadeus’s product is designed for hotels seeking advanced features, market intelligence, and extensive integrations across regions. StayNow, however, is tailored for boutique and independent hotels focused on attracting authentic, high-quality guests through AI-powered personalization. Your hotel’s size, segment, and growth strategy should determine which solution suits you best. Are you looking for a trusted, feature-rich platform or a new AI-driven approach?

Amadeus vs StayNow: Which Should Your Hotel Choose?

If your hotel needs a mature, reliable booking engine with a broad feature set, go with Amadeus. It’s ideal for hotels of all sizes that want proven tools such as multi-currency, loyalty integrations, and detailed analytics, backed by a company with 36 unique features. If, however, your hotel prioritizes innovative AI technologies and a fresh approach to guest discovery—despite the lack of reviews—StayNow might appeal. But remember, without recent or verified user feedback, its effectiveness remains unproven.

For hotels that value extensive integrations, regional presence, and a trusted vendor, Amadeus is the safer choice. Conversely, boutique hotels eager to explore AI and personalized booking experiences could experiment with StayNow, especially if they’re comfortable with early-stage technology. Which aligns better with your strategic priorities?

Is Amadeus or StayNow Easier to Use?

Amadeus’s platform has a high ease-of-use rating of 4.25/5 from experienced users, with onboarding rated at 4.01/5. Its interface is described as intuitive, with many users noting the platform’s responsiveness and helpful customer support, despite some report of a steep learning curve for complex features. Meanwhile, StayNow has no available reviews or ratings, making it impossible to assess user experience or onboarding ease.

Given the extensive feedback on Amadeus, it offers a relatively smooth implementation process for hotels willing to invest time in training. StayNow’s user experience remains untested publicly, and the lack of review data suggests possible onboarding risks for hotels not comfortable with new technology. Edge: Amadeus.

Which Has Better Features: Amadeus or StayNow?

Amadeus’s iHotelier® Booking Engine includes 36 exclusive features, ranging from mobile responsiveness, pre- and post-stay emails, automated reporting, and loyalty integrations to multi-currency and multi-lingual capabilities. It also offers advanced tools like A/B testing, conversion rate reports, and Google Hotel Ads bookings—features absent from StayNow’s offering.

StayNow emphasizes AI-driven guest targeting and personalized reservations but lacks detailed feature documentation or comparisons. It does not currently offer the extensive suite that Amadeus provides, making it less suitable for hotels needing sophisticated tools. Edge: Amadeus.

Which Has Better Customer Support: Amadeus or StayNow?

Amadeus’s customer support scores 3.22/5, with reviews citing mixed experiences. Some users appreciate dedicated account management and responsiveness, while others report slow responses and support delays. Yet, the platform’s long market presence means more established support channels and training resources.

StayNow, being a new company founded in 2023 with 12 employees, has no publicly available support ratings or reviews. This lack of data makes it impossible to judge support quality. For hotels valuing proven assistance, Amadeus’s experience tips the scale. Edge: Amadeus.

Which Has More Integrations: Amadeus or StayNow?

Amadeus boasts 104 verified integration partners, including major PMS, CRM, and payment systems like Priority Software, Orange Hotel Marketing, and Profitroom. This extensive network supports smooth operations across diverse hotel tech stacks.

StayNow currently has zero verified integrations listed, limiting its compatibility with existing hotel systems. If your hotel depends on a broad ecosystem of tools, Amadeus’s integrated approach offers a significant advantage. Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or StayNow?

Amadeus has accumulated 93 reviews, with an overall rating of 4.39/5. Recent reviews highlight its effectiveness in revenue growth, booking management, and integration capabilities. Smaller properties like Inns and Boutique Hotels rate it at 4.36–4.61/5, indicating strong satisfaction across segments.

StayNow’s review count is zero, so no recent or aggregate ratings exist. Without user feedback, assessing hotel satisfaction is impossible. For trusted, proven performance, Amadeus is clearly the preferred choice.

How Much Do Amadeus and StayNow Cost?

Amadeus does not publish explicit pricing but is known to operate on customized quoting, typically involving implementation fees and monthly or per-room charges. StayNow charges a flat $100 monthly fee, with no additional information on other costs.

Given the lack of transparent pricing for Amadeus, your hotel should expect a tailored quote based on your size and needs. StayNow’s straightforward pricing makes budgeting easier, but its untested nature means you should weigh potential performance risks.

What Type of Hotel Should Use Amadeus?

• Hotels seeking a comprehensive booking engine with robust features and integrations.
• Properties that aim for regional or global expansion, needing multi-currency/multilingual support.
• Hotels prioritizing advanced analytics, loyalty programs, and marketing tools.
• Teams comfortable with a steeper learning curve and longer onboarding.
• Not ideal if your hotel is very small or prefers a simple, lightweight platform without extensive features.

What Type of Hotel Should Use StayNow?

• Boutique and independent hotels looking for innovative AI-enabled guest discovery.
• Hotels seeking to reduce OTA commissions with a direct booking platform.
• Properties that want a user-friendly, PMS-integrated channel without complex setups.
• Hotels willing to experiment with emerging AI technology.
• Not ideal if your hotel requires a proven, feature-rich platform with extensive integrations or detailed analytics.

The Bottom Line for Hotels

Amadeus’s iHotelier® Booking Engine is a mature, feature-rich platform with proven performance, high user ratings, and an extensive partner network. Its long market presence and depth of features make it suitable for hotels of all sizes seeking reliability and advanced tools.

StayNow, on the other hand, is a new, AI-driven platform with no reviews but promising a fresh approach to guest targeting and personalization. Its lack of proven track record and integrations makes it a riskier option unless your hotel is eager to explore AI and start small.

Choose Amadeus if you want a trusted, comprehensive solution backed by thousands of properties worldwide. If your hotel is innovative, boutique, and prepared to navigate an untested platform, StayNow offers a futuristic alternative—though it remains unproven at scale.