The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,242 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Assa Abloy shines .
Cloudbeds shines in ease of use and customer support — especially for independent properties (4.6/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 1,242 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 1,242 |
After analyzing 1,242 verified reviews, Assa Abloy users most value its , while Cloudbeds users highlight user-friendly interface, implementation and support, all-in-one ecosystem. Click any theme to see what reviewers say.
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User-Friendly Interface
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Implementation and Support
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All-in-One Ecosystem
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Channel Management
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Reservation Management
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Report Customization
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System Speed
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Assa Abloy |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #1 592 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 212 reviews |
| Large (75-199 rooms) ▾ | — | #5 42 reviews |
| X-Large (200+ rooms) | — | #13 4 reviews |
By Property Type
| Segment | Assa Abloy |
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| Boutique ▾ | — | #2 473 reviews |
| Luxury ▾ | — | #4 228 reviews |
| Branded / Chain ▾ | — | #6 116 reviews |
| Extended Stay ▾ | — | #2 93 reviews |
By Region
| Segment | Assa Abloy |
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| North America ▾ | — | #2 435 reviews |
| Europe ▾ | — | #7 163 reviews |
| Asia Pacific ▾ | — | #3 226 reviews |
| Middle East ▾ | — | #7 11 reviews |
Choosing between Assa Abloy and Cloudbeds PMS hinges on your hotel’s specific needs and growth ambitions. Both aim to manage operations efficiently, but they diverge sharply in user experience, features, and market presence.
Assa Abloy’s property management system offers fundamental security hardware solutions but lacks the comprehensive PMS features modern hoteliers require. Conversely, Cloudbeds PMS provides a robust, all-in-one platform with extensive integrations and proven scalability. Is your hotel ready for a fully integrated management system, or do you need a more hardware-focused solution?
Assa Abloy primarily focuses on access control hardware and security solutions, with minimal property management functionalities. It doesn’t offer a traditional PMS, booking engine, or channel management, leaving your team to integrate multiple systems independently.
Cloudbeds, on the other hand, consolidates reservation management, channel distribution, booking engine, revenue tools, and guest communication into one user-friendly platform. Its extensive feature set (64 unique features) directly supports daily operations and revenue growth, making it a comprehensive solution.
While Assa Abloy solves security and access issues well, it doesn't address core operational needs. Cloudbeds provides a full-stack property management experience, enabling your team to run a hotel more efficiently and profitably.
Do you want an integrated PMS that simplifies operations or hardware solutions that secure physical access?
If your hotel needs a complete property management platform, go with Cloudbeds. It’s built for hoteliers seeking to streamline operations, increase revenue, and deliver better guest experiences, supported by over 1,000 recent reviews and a high NPS score of 8.94/10.
Choose Assa Abloy if your top priority is security hardware, access control, or locking solutions, especially if your hotel or resort requires physical security upgrades rather than software management. But if operational efficiency and guest engagement are your focus, Cloudbeds is the clear choice.
For hoteliers wanting an all-in-one system that’s been tested and reviewed extensively, Cloudbeds offers more proven value and recent support.
Cloudbeds boasts a user rating of 4.61/5, with many reviewers praising its intuitive interface, simple onboarding, and mobile accessibility. Support and onboarding are rated at 4.45/5, with users noting the platform is easy for staff to adopt and manage.
Assa Abloy provides hardware solutions that are straightforward in their physical installation but lacks a comprehensive software interface. Its minimal software features mean less complexity but also less ease in daily operational use.
Edge: Cloudbeds.
Cloudbeds offers 64 distinct features, including a channel manager, booking engine, revenue management, automated night audits, guest messaging, and integrations with over 190 partners. These features directly impact daily management and revenue optimization.
Assa Abloy’s offering is limited to access control hardware, with no integrated property management, booking, or guest communication features. It relies on external PMS solutions for operations.
Edge: Cloudbeds.
Cloudbeds’ support is rated 4.41/5, with recent reviews citing quick, empathetic responses and proactive guidance. Users mention that Cloudbeds' support team is consistently responsive, making onboarding and troubleshooting smoother.
Assa Abloy offers support for its hardware, but there are no detailed ratings or recent reviews indicating a comparable level of software support. Its support is typically hardware-focused, not addressing the broader operational needs.
Edge: Cloudbeds.
Cloudbeds supports 190 verified integrations, including popular booking platforms, payment systems, and third-party apps, offering a flexible ecosystem for diverse hotel needs. Shared integrations with Assa Abloy are limited to Yanolja Cloud, with no extensive marketplace.
Assa Abloy’s integrations are primarily hardware-related, with only a single verified partner, Yanolja Cloud, focusing on access and security solutions.
Edge: Cloudbeds.
Cloudbeds has a 4.63/5 rating from over 1,071 reviews, with recent feedback emphasizing ease of use, support, and revenue growth. Hotels across boutique, independent, and hostel segments praise its scalability and user-friendly interface.
Assa Abloy lacks recent review data and a rating, indicating limited direct user feedback on its software or service quality. Its focus on hardware means it doesn't compete in the same software review space.
Edge: Cloudbeds.
Assa Abloy’s pricing details are not publicly available, as its focus is on hardware solutions and custom integrations. Costs typically include hardware installation and maintenance.
Cloudbeds charges a $600 monthly fee, with no setup or implementation fees. Its transparent pricing is designed for scalability across varying property sizes.
In summary, Cloudbeds offers a straightforward, predictable cost structure aligned with ongoing operational needs.
Not ideal if you need integrated property management, reservations, or revenue optimization tools.
Not ideal if your hotel relies solely on hardware access solutions or has minimal digital management requirements.
Cloudbeds is a comprehensive hospitality management platform trusted worldwide by over 1,000 hotels, boasting a 4.63/5 rating supported by recent reviews. Its extensive feature set and integrations help hoteliers streamline operations and grow revenue efficiently.
Choose Cloudbeds if you want a unified system that consolidates reservations, distribution, guest communication, and revenue management. Its recent reviews and high NPS score make it the clear leader for operational growth.
Assa Abloy, on the other hand, excels in physical security hardware but is not suited as a full property management solution. Its strengths lie in access control, not in managing hotel operations or guest experiences.
If your goal is operational efficiency and scalable growth, Cloudbeds is the definitive choice. For security hardware needs, Assa Abloy’s hardware solutions are the appropriate fit.
This comparison is based on the latest available data, reviews, and feature sets. Cloudbeds’ recent review count and ratings strongly position it as the leading PMS solution for most hotels today.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Assa Abloy |
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| Starting Price | — | From $600/mo |
According to HTR's product database, Assa Abloy and Cloudbeds PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Assa Abloy |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Centralized user & role management | ||
| Channel Manager | ||
| Inventory Management | ||
| PMS connectivity |
Showing top differences. 52 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Assa Abloy and Cloudbeds PMS share many core Property Management Systems features, but each has unique capabilities. Assa Abloy offers 1 verified integration partners, while Cloudbeds PMS offers 189. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Assa Abloy: No. Cloudbeds PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Assa Abloy has an HT Score of 0 and Cloudbeds has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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