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Cloudbeds PMS vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 1,637 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines when it comes to user-friendly interface — especially for independent properties (4.6/5) , with exclusive features like Revenue management module and Centralized Messaging.
ThinkReservations shines in customer support and ROI — especially for brand properties (0.0/5) .
How Does Cloudbeds PMS Compare to ThinkReservations PMS?
Side-by-side ratings based on 1,637 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | From $500/mo |
| Verified Reviews | 1,242 | 395 |
What Are the Pros and Cons of Cloudbeds PMS vs ThinkReservations PMS?
After analyzing 1,637 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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User-Friendly Interface
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Customer Support
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Implementation and Support
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Operational Efficiency
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All-in-One Ecosystem
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Data and Reporting
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Channel Management
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Integration with OTAs
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Reservation Management
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Pricing and Fees
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Report Customization
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Security Features
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System Speed
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Cloudbeds vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #1 592 reviews | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #9 25 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #6 3 reviews |
| X-Large (200+ rooms) | #13 4 reviews | #5 1 reviews |
By Property Type
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| Boutique ▾ | #2 473 reviews | #7 100 reviews |
| Luxury ▾ | #4 228 reviews | #7 70 reviews |
| Branded / Chain ▾ | #6 116 reviews | #7 24 reviews |
| Extended Stay ▾ | #2 93 reviews | #11 8 reviews |
By Region
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| North America ▾ | #2 435 reviews | #1 386 reviews |
| Europe ▾ | #7 163 reviews | #57 0 reviews |
| Asia Pacific ▾ | #3 226 reviews | #32 0 reviews |
| Middle East ▾ | #7 11 reviews | #32 0 reviews |
The Decision
Choosing between Cloudbeds PMS and ThinkReservations PMS hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but Cloudbeds excels with a broader feature set and larger global presence, while ThinkReservations offers a straightforward, user-friendly experience primarily suited for small to medium properties. How do you prioritize scalability versus ease of use?
While Cloudbeds has a significantly larger review base and more recent feedback, ThinkReservations has earned high praise for its simplicity and customer support. Which product aligns better with your hotel’s growth trajectory and operational style?
Is Cloudbeds or ThinkReservations Better for Hotels?
Cloudbeds and ThinkReservations are both designed to simplify hotel operations, but they diverge on scope and depth. Cloudbeds offers a unified platform connecting reservations, revenue, distribution, and guest engagement—an ideal choice for hotels aiming to scale or manage multiple properties. ThinkReservations focuses on core PMS functionalities, providing an intuitive system that handles bookings and guest management efficiently, especially for smaller hotels or B&Bs.
The key difference lies in their market presence: Cloudbeds boasts over 1,000 reviews, with 81 in the last six months, indicating active, ongoing user feedback and innovation. ThinkReservations, with just 356 reviews and only 4 recent ones, may not reflect the latest product developments, but it remains highly rated for customer support and ease of use.
In essence, Cloudbeds is better suited for properties seeking growth, integrations, and advanced features, whereas ThinkReservations is a solid choice if your priority is straightforward operation and personalized support. Are you prepared to scale with a system that offers extensive integrations and versatile tools, or do you prefer a leaner system with excellent support?
Cloudbeds vs ThinkReservations: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, adaptable platform capable of handling complex operations across multiple properties, Cloudbeds is the clear choice. Its 25 exclusive features—including revenue management, a guest CRM, and integrated ID scanners—make it a versatile solution for hotels looking to expand.
Conversely, if your hotel is a small to mid-sized operation prioritizing ease of use, quick onboarding, and responsive support, ThinkReservations is ideal. Its streamlined interface, 16 verified integrations, and high customer satisfaction ratings—averaging 4.88/5—support efficient management without the fuss of extensive customization.
For properties that want to grow, optimize revenue, and manage operations from a single dashboard, Cloudbeds delivers the most value. If simplicity, support, and quick implementation are your priorities, ThinkReservations is the better fit.
Is Cloudbeds or ThinkReservations Easier to Use?
Cloudbeds’ user-friendly interface scores 4.61/5, with many users praising its intuitive layout and mobile accessibility. Its onboarding process, rated at 4.45/5, is generally smooth, though some users mention setup complexity, especially during integration phases.
ThinkReservations outperforms here, with a 4.82/5 ease-of-use rating and a 4.73/5 onboarding score. Many users describe the system as straightforward and appreciate the quick, accessible support team that makes onboarding seamless.
Edge: ThinkReservations.
Which Has Better Features: Cloudbeds or ThinkReservations?
Cloudbeds offers an expansive suite with 39 shared features and 25 exclusive ones, including PMS connectivity, analytics dashboards, inventory management, and a guest app. These advanced features support complex operations, automation, and scalability.
ThinkReservations provides core PMS features and 16 verified integrations, focusing on booking, payment, and guest communication. While simpler, its feature set covers essential needs, making it highly effective for small to medium properties.
The significant difference is Cloudbeds’ extensive feature depth, making it preferable for properties with complex needs. Edge: Cloudbeds.
Which Has Better Customer Support: Cloudbeds or ThinkReservations?
ThinkReservations’ customer support scores a stellar 4.82/5, with many reviews describing their team as knowledgeable, accessible, and quick to respond. Users frequently mention how support has helped them streamline operations and resolve issues efficiently.
Cloudbeds’ support rating is solid at 4.41/5, with some users praising their responsiveness but others citing occasional delays during peak times. While Cloudbeds offers extensive resources and support, ThinkReservations’ support experience appears more consistently positive.
Edge: ThinkReservations.
Which Has More Integrations: Cloudbeds or ThinkReservations?
Cloudbeds impresses with 190 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, plus exclusive integrations such as Trevo and Umi Digital. Its vast marketplace supports extensive customization and automation.
ThinkReservations has 16 verified partners, including key OTAs and channel managers, but significantly fewer than Cloudbeds. Shared integrations include Booking.com, Expedia, and Airbnb, but the smaller partner network limits advanced automation options.
Edge: Cloudbeds.
Which Do Hoteliers Rate Higher: Cloudbeds or ThinkReservations?
Cloudbeds’ overall score of 4.63/5 is strong, but ThinkReservations’ 4.88/5 surpasses it, reflecting higher satisfaction among users. Recent reviews highlight ThinkReservations’ ease of use and excellent support as key drivers.
Cloudbeds’ reviews often mention its extensive features and scalability, but some users note complexity and performance issues during busy periods. ThinkReservations' reviews, especially in the last six months, emphasize satisfaction with support, simplicity, and operational efficiency.
Edge: ThinkReservations.
How Much Do Cloudbeds and ThinkReservations Cost?
Cloudbeds charges a $600 monthly fee with no free trial or implementation fees. Its pricing reflects its extensive feature set and global reach, making it suitable for larger or growing hotels.
ThinkReservations costs $500 monthly, slightly less, offering a more affordable option for small and mid-sized properties. Both have no hidden fees, but the choice depends on whether your hotel needs additional features and integrations.
What Type of Hotel Should Use Cloudbeds?
- Hotels aiming to scale operations across multiple locations.
- Properties that need advanced revenue management and analytics.
- Hotels seeking a unified platform for booking, CRM, and guest engagement.
- Teams ready to adopt automation and integrations for efficiency.
- Not ideal if your hotel is small, with minimal staff, and prefers a simple system.
What Type of Hotel Should Use ThinkReservations?
- Small to medium properties prioritizing ease of use.
- Bed & Breakfasts, boutique hotels, and small resorts.
- Teams seeking quick onboarding and dedicated support.
- Properties without complex operational needs.
- Not ideal if your hotel plans rapid expansion or needs extensive integrations.
The Bottom Line for Hotels
Cloudbeds is a formidable, feature-rich platform designed for scale and complex operations, with a broad global presence and active user community. Its extensive integrations and advanced capabilities make it ideal for growing hotels looking to automate and optimize.
ThinkReservations, on the other hand, offers a streamlined experience with high customer support ratings and a simple interface, perfectly suited for small properties or hotels that prefer quick setup and responsive assistance.
If your hotel is ready to grow, invest in a system that can handle your expanding needs—Cloudbeds is the clear winner. If simplicity and support are your top priorities, ThinkReservations provides a reliable, user-friendly option with proven satisfaction.
This comparison aims to help your team make a confident, informed decision based on your hotel’s size, growth plans, and operational priorities.
How Much Do Cloudbeds PMS and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $600/mo | From $500/mo |
Which Features Does Cloudbeds PMS Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, Cloudbeds PMS and ThinkReservations PMS share 39 features. Here are the key differences — features one has that the other lacks.
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Inventory Management | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 13 more features differ between these products.
Real-World Results: Cloudbeds vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
Cloudbeds vs ThinkReservations: The Bottom Line
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Ranks higher for
Unique capabilities
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs ThinkReservations PMS
Can Cloudbeds PMS replace ThinkReservations PMS?
It depends on your requirements. Cloudbeds PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 189 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or ThinkReservations PMS offer a free plan?
Cloudbeds PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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