Cloudbeds PMS vs. ThinkReservations PMS:
Which Is Right for You?

Is Cloudbeds PMS or ThinkReservations PMS Better for Hotels?

Cloudbeds and ThinkReservations both serve the property management system (PMS) market but diverge notably in scale, feature breadth, and global reach. Cloudbeds offers an all-in-one platform integrating PMS, channel management, booking engine, payment processing, and guest communication in a single stack with 208 verified partners and presence in 103 countries. ThinkReservations is a focused PMS tailored primarily to independent inns and small hotels, with 17 verified partners and a regional footprint across nine North American countries.

Both platforms address core challenges: reducing double bookings, streamlining reservations, and improving operational efficiency. Cloudbeds emphasizes automation, revenue management, and scalability for diverse property types, while ThinkReservations prioritizes ease of use, responsive support, and straightforward direct booking enablement for smaller properties.

Cloudbeds PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

If you operate a small to medium independent property, boutique hotel, hostel, or multi-property group seeking a unified system with extensive channel integrations and automation, Cloudbeds is supported by 1,420 reviews averaging 4.6/5 overall and 4.8/5 in the last six months. Its 25 exclusive hotel-focused features—such as revenue management, centralized messaging, and housekeeping mobile apps—scale with growing portfolios and diverse operational needs.

If your property is a small bed & breakfast or inn in North America prioritizing ease of use, quick onboarding, and exceptional customer support, ThinkReservations may fit better. It holds a 4.8/5 overall rating across 424 reviews and 4.9/5 in recent feedback, with users highlighting its intuitive interface and support responsiveness. However, ThinkReservations lacks Cloudbeds’ extensive feature set and global reach, with fewer channel integrations and no unique advanced PMS capabilities.

Data for extended stay, luxury, or large resorts is sparser for ThinkReservations (fewer than 10 reviews in some segments), limiting confidence in its fit there, whereas Cloudbeds demonstrates strong adoption and satisfaction across multiple hotel categories and sizes.

Is Cloudbeds PMS or ThinkReservations PMS Easier to Use?

Cloudbeds and ThinkReservations both score highly on ease of use and onboarding, with Cloudbeds rated 4.6/5 for ease of use and 4.5/5 for onboarding, while ThinkReservations scores 4.8/5 and 4.7/5 respectively. Reviewers for both products note intuitive interfaces and straightforward training, enabling front-desk staff and interns to adopt the systems quickly.

Cloudbeds users praise its simple workflows that reduce front-desk friction and speed daily tasks like reservations and check-in. ThinkReservations reviewers emphasize its minimal learning curve, with one remarking it is “so easy even a caveman can run this stuff.” Neither product shows a 0.3+ rating gap in this category for a clear edge.

Edge: Even.

Which Has Better Features: Cloudbeds PMS or ThinkReservations PMS?

Cloudbeds outpaces ThinkReservations with 25 unique hotel-centric features absent in ThinkReservations, including integrated PMS connectivity, an analytics dashboard, inventory management, two-way real-time channel integrations, and a revenue management module. It supports centralized messaging, payment requests, a housekeeping mobile app, employee messaging, automated room assignments, SOC2 compliance, guest CRM, ID scanning with pre-fill, a lobby kiosk, and a guest app.

ThinkReservations shares 39 core features with Cloudbeds but does not offer any exclusive capabilities. Its lack of specialized modules such as revenue management, integrated CRS, or spa and wellness management limits operational depth, especially for properties seeking advanced automation and multi-department coordination.

Operationally, Cloudbeds’ feature breadth enables front-desk teams to automate pricing strategies, housekeeping staff to manage room turnovers via mobile apps, and revenue managers to optimize rates dynamically, reducing manual workload and boosting profitability. ThinkReservations focuses on the essentials: reservations, guest messaging, and channel management, suitable for smaller operations with less complex needs.

Edge: Cloudbeds PMS.

Which Has Better Customer Support: Cloudbeds PMS or ThinkReservations PMS?

ThinkReservations leads in customer support with a 4.8/5 rating versus Cloudbeds’ 4.4/5, also scoring higher in onboarding (4.7/5 vs. 4.5/5). Reviewers of ThinkReservations frequently highlight rapid, knowledgeable, and accessible support with live-person assistance by phone, chat, or email. One user noted the ease of reaching someone “quickly and who was knowledgeable enough to solve my problem.”

Cloudbeds users praise helpful and collaborative support teams but report slower response times and reliance on chat queues or ticketing systems, making urgent issue resolution more challenging. Several note that while onboarding is strong, live phone support is limited.

Edge: ThinkReservations PMS.

Which Has More Integrations: Cloudbeds PMS or ThinkReservations PMS?

Cloudbeds vastly outnumbers ThinkReservations in verified integrations with 208 partners compared to 17 for ThinkReservations. Both share 15 common integrations, including major OTAs like Airbnb, Expedia, and Tripadvisor, plus metasearch tools such as Sojern and TrustYou.

Cloudbeds’ unique partners—such as AdsHotel, FLEXIPASS Keyless Mobile Access, ManCloud, and HiJiffy—add value for hotels wanting advanced distribution, mobile key integration, and guest communication tools. ThinkReservations’ unique integrations are limited to its own systems and RemoteLock.

Hotels requiring broad channel reach, specialized connectivity, or third-party tools for revenue management and guest experience will find Cloudbeds’ ecosystem more suitable. ThinkReservations fits smaller properties prioritizing core channel connections within North America.

Edge: Cloudbeds PMS.

Which Do Hoteliers Rate Higher: Cloudbeds PMS or ThinkReservations PMS?

Overall ratings are close: Cloudbeds holds 4.6/5 across 1,420 reviews with a recent six-month rating of 4.8/5 from 180 reviews; ThinkReservations scores 4.8/5 overall on 424 reviews and 4.9/5 recently from 38 reviews. Both show improved recent ratings, indicating current product satisfaction.

Segment-level data shows ThinkReservations excels in bed & breakfast and inn categories with a 4.9/5 rating from 375 reviews, while Cloudbeds scores 4.6/5 in the same segment with 586 reviews. ThinkReservations also leads in luxury hotels (4.9/5 vs. 4.6/5) and airport/conference hotels (4.9/5 vs 4.6/5), though sample sizes are smaller.

Cloudbeds is rated consistently well across a broader range of hotel types including boutiques (4.6/5), hostels (4.6/5), resorts (4.6/5), and limited-service hotels (4.6/5) with hundreds of reviews each. ThinkReservations has fewer reviews in these categories.

The larger review volume and global presence make Cloudbeds ratings more representative for diverse hotel types, while ThinkReservations’ high ratings are compelling particularly for North American inns and small hotels.

Edge: Even.

How Much Do Cloudbeds PMS and ThinkReservations PMS Cost?

Cloudbeds charges a base price of $600.00, while ThinkReservations is priced at $500.00. Neither product offers freemium access, monthly flat fees, monthly per-room pricing, or implementation fees. Both lack publicly available trial options.

The $100 difference may be a factor for budget-conscious buyers, but Cloudbeds’ broader feature set and integration ecosystem justify the premium for properties requiring advanced capabilities. ThinkReservations offers a slightly lower entry cost aligned with its simpler, smaller-scale focus.

What Type of Hotel Should Use Cloudbeds PMS?

• Hotels that want an all-in-one system combining PMS, channel manager, booking engine, payments, and guest CRM in one platform.
• Properties requiring extensive channel distribution with 208 verified integrations including global OTAs and niche partners.
• Small to medium-sized independent hotels, hostels, boutique hotels, and multi-property groups aiming to scale operations.
• Teams that need advanced revenue management, automated room assignments, housekeeping mobile apps, and guest communication tools.
• Operators seeking a globally available platform with support for 103 countries and multi-lingual capabilities.

Not ideal if:

• Your property prioritizes fast, personalized live support over wide features, as some reviews indicate slower Cloudbeds support response times.
• You need a lightweight system with minimal setup for very small inns or B&Bs focused on North America.
• Mobile app stability and advanced mobile workflows are critical, as Cloudbeds’ mobile app has reported limitations.

What Type of Hotel Should Use ThinkReservations PMS?

• Small bed & breakfasts and inns primarily located in North America, supported by 424 reviews with high ratings in these segments.
• Properties valuing quick onboarding and exceptional customer support with live assistance.
• Hotels seeking straightforward reservation management, guest messaging, and channel distribution focused on key OTAs.
• Teams looking for an intuitive, easy-to-learn system that reduces training time for small staff.
• Operators aiming to increase direct bookings with integrated booking engines and upsell capabilities.

Not ideal if:

• Your hotel requires advanced PMS features like revenue management, inventory optimization, or multi-department coordination.
• You operate outside North America or need extensive OTA and third-party integrations.
• Strong housekeeping management tools or flexible automation are priorities, as reviewers request improvements in these areas.

Cloudbeds PMS vs ThinkReservations PMS: The Bottom Line for Hotels

Cloudbeds and ThinkReservations both solve fundamental PMS challenges but target different scopes and scales. Cloudbeds excels as a comprehensive platform with extensive features, integrations, and global availability, supporting diverse hotel types from hostels to multi-property groups. ThinkReservations focuses on simplicity, customer support, and ease of use for small inns and B&Bs in North America.

Choose Cloudbeds PMS if you need an all-in-one solution that consolidates operations, revenue, and guest experience with 25 exclusive features like revenue management, housekeeping mobile apps, and integrated CRM. Its 208 verified integrations provide unmatched channel and technology connectivity, enabling hotels to automate workflows, reduce manual work, and scale efficiently.

Choose ThinkReservations PMS if your property values live, responsive support, faster onboarding, and an intuitive interface rated 4.8/5 ease of use and 4.8/5 support. It suits smaller properties focused on core PMS functions and channel distribution within North America, especially if advanced features and global reach are less critical.

The decisive factors come down to your property’s size, complexity, and operational priorities: Cloudbeds for scalable, global, feature-rich management; ThinkReservations for straightforward, supported, and user-friendly PMS for smaller, regionally focused hotels.

Edge: Use Cloudbeds for wide features and integrations; use ThinkReservations for top-rated support and simplicity.