Aven Hospitality Booking Engine vs. roommaster booking engine:
Which Is Right for You?

The Decision

Choosing between Aven Hospitality Booking Engine and roommaster hinges on your hotel’s specific operational needs, size, and strategic priorities. Both products aim to boost direct bookings, improve guest experience, and streamline operations, yet they diverge significantly in features, integration reach, and customer feedback.

Aven Hospitality’s platform is newer and boasts more recent reviews, indicating a current and active user base. roommaster, with a longer history and a slightly higher overall rating, offers a more established solution. The question is: which aligns best with your hotel’s goals?

Is Aven Hospitality or roommaster Better for Hotels?

Both systems serve to improve your direct booking capacity and operational efficiency, but they approach these goals differently. Aven Hospitality emphasizes advanced integrations, robust connectivity, and a powerful booking engine designed for larger or more tech-savvy properties. roommaster focuses on ease of use, back-office integration, and a flexible, customizable booking experience that appeals to mid-sized hotels and resorts.

Aven Hospitality’s recent reviews (only 1 in the last 6 months) suggest some hesitations about customer support delays, yet it leads in overall ratings and review volume. roommaster, with 16 reviews in the same period, shows more recent user engagement and slightly higher likelihood to recommend (89% vs 83%). Your choice may depend on whether you prioritize current user sentiment or overall product stability.

Aven Hospitality vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a highly connected, feature-rich platform that integrates with dozens of third-party partners and offers advanced rate management, go with Aven Hospitality. It’s more suitable for property groups with complex distribution channels and sophisticated revenue management needs.

If your hotel values simplicity, ease of staff onboarding, and dependable customer support, roommaster is the better fit. It appeals to properties seeking a straightforward, flexible booking engine without extensive technical complexity, especially if you operate a small to mid-sized resort or boutique.

In summary, choose Aven Hospitality if your hotel actively seeks integration and data insights, and opt for roommaster if focus is on operational simplicity and support.

Is Aven Hospitality or roommaster Easier to Use?

Aven Hospitality scores slightly higher in ease of use (4.38/5) versus roommaster (4.43/5), but the difference is minimal. Both platforms are praised for their intuitive interfaces and manageable learning curves, with users noting that onboarding is smooth and staff quickly adapt.

However, recent reviews highlight that roommaster’s back-office features are straightforward and familiar, helping hotels train staff rapidly. Aven Hospitality’s reports and analytics, while detailed, may require more familiarization for new users.

Edge: roommaster.

Which Has Better Features: Aven Hospitality or roommaster?

Aven Hospitality offers 9 exclusive features like Facebook conversion tracking, PayPal, Google Hotel Ads, and Apple Pay, adding significant marketing and payment flexibility. roommaster, on the other hand, provides 8 unique features, including loyalty program integration, gift vouchers, and social media bookings, which enhance guest engagement and personalization.

Shared features total 24, but Aven Hospitality’s unique integrations with key marketing tools give it a slight edge in expanding your hotel’s digital reach. Conversely, roommaster’s customization options for loyalty and website integration serve well for guest retention.

Edge: Aven Hospitality.

Which Has Better Customer Support: Aven Hospitality or roommaster?

Roommaster’s customer support scores higher at 4.16/5 compared to Aven Hospitality’s 3.82/5. Reviewers praise roommaster’s quick, helpful support, with one noting, “Support for all products under the same contact is helpful” and “support team responds promptly.”

Aven Hospitality users mention support delays and a slower pace of innovation, which can hinder resolution times. If support quality and responsiveness are critical, roommaster clearly outperforms.

Edge: roommaster.

Which Has More Integrations: Aven Hospitality or roommaster?

Aven Hospitality boasts 80 verified partners, significantly more than roommaster’s 56. Both share 21 partners, including major players like SiteMinder and Inntopia. Unique integrations include marketing tools like Google Hotel Ads and Tripadvisor Bookings for Aven Hospitality, while roommaster offers specialized integrations such as Sage and GuestCentric.

Having more verified partners means better connectivity options for your hotel, especially if you rely on a broad distribution network.

Edge: Aven Hospitality.

Which Do Hoteliers Rate Higher: Aven Hospitality or roommaster?

roommaster has a higher overall rating (4.31/5) based on 70 reviews, with recent reviews showing strong satisfaction (89% likelihood to recommend). Its user base includes a diverse mix like boutique hotels and resorts, rating it highly for operational simplicity and support.

Aven Hospitality’s rating (3.68/5) is lower, with only 77 reviews, and most recent feedback points to support concerns. For hotels prioritizing current user sentiment, roommaster’s higher rating makes it a more trusted choice.

Edge: roommaster.

How Much Do Aven Hospitality and roommaster Cost?

Aven Hospitality charges a flat $600 monthly fee, with no trial or implementation costs disclosed. roommaster costs $500 per month, also without trial or setup fees. Both are subscription-based, with no clear info on discounts or longer-term plans.

Your decision may hinge on whether you value slightly lower costs or the higher integration flexibility associated with Aven Hospitality.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that need extensive third-party integrations and advanced marketing tools.
• Larger properties or hotel groups with complex distribution channels.
• Hotels looking for detailed analytics and revenue management features.
• Properties that prioritize innovative, customizable rate management.
• Hotels in multiple regions requiring broad global connectivity.

Not ideal if your hotel is small or prefers a simple, low-maintenance solution.

What Type of Hotel Should Use roommaster?

• Hotels seeking an easy-to-train, simple booking engine.
• Resorts, boutique hotels, and properties with moderate operational complexity.
• Hotels prioritizing strong customer support and quick issue resolution.
• Properties aiming for seamless PMS integration with minimal technical fuss.
• Hotels that want to increase direct bookings without extensive tech infrastructure.

Not ideal if your hotel needs advanced marketing integrations or complex rate customization.

Aven Hospitality vs roommaster: The Bottom Line for Hotels

The core difference is that Aven Hospitality emphasizes connectivity, marketing, and analytics, while roommaster focuses on simplicity, support, and operational ease. If your hotel needs a highly connected, feature-rich platform, Aven Hospitality is the superior choice—especially considering its broad partner network and recent reviews.

Choose Aven Hospitality if your hotel benefits from extensive integration, real-time data insights, and a flexible marketing toolkit. It’s ideal for larger, tech-forward properties or groups aiming to optimize revenue through sophisticated management.

If your hotel’s priority is straightforward operation, responsive support, and quick staff onboarding, roommaster wins. Its higher recent reviews, ease of use, and better support make it the ideal partner for small to mid-sized hotels focusing on reliable, cost-effective booking management.

For most hotels actively seeking current, reliable, and well-rated solutions, roommaster’s recent feedback and higher overall rating make it the recommended choice.