Rezcontrol PMS (by Avon Data) vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing between Rezcontrol PMS by Avon Data and protel PMS by Planet boils down to your hotel’s specific needs and priorities. Both systems aim to streamline operations, but they differ significantly in scale, features, and user experience. Rezcontrol offers a more focused, user-friendly solution with high customer satisfaction, while protel provides extensive customization and a vast integration ecosystem. Which system aligns best with your hotel’s size, complexity, and growth plans?

Is Rezcontrol PMS or protel PMS Better for Hotels?

Rezcontrol PMS and protel PMS both address core hotel management challenges such as booking, guest management, and operational automation. Rezcontrol emphasizes simplicity, transparency, and dedicated UK-based support, making it ideal for hotels seeking a straightforward, reliable system. Conversely, protel boasts a broad set of features, including extensive integrations, customization options, and support for complex multi-property operations. Do you prioritize ease of use over feature depth, or do you need a more configurable platform?

Rezcontrol PMS vs protel PMS: Which Should Your Hotel Choose?

If your hotel needs an intuitive, easy-to-implement system backed by excellent customer service, Rezcontrol is the better fit. Its high ratings for onboarding (5/5), support (5/5), and user satisfaction (97% likelihood to recommend) support this. However, if your hotel requires a highly adaptable, scalable platform with deep integrations and extensive modules, protel’s versatility and robust integration ecosystem—used by many independent and branded hotels—make it the right choice. Which profile best matches your hotel?

Is Rezcontrol PMS or protel PMS Easier to Use?

Rezcontrol’s user interface is praised for its simplicity and ease of onboarding, with a perfect 5/5 ease of use rating and a 97% recommendation rate based on reviews. Users highlight its intuitive design, minimal training, and seamless reservation migration. In contrast, protel’s UI, while functional and popular among experienced users, has mixed feedback due to occasional complexity and bugs, especially with updates. Edge: Rezcontrol.

Which Has Better Features: Rezcontrol PMS or protel PMS?

Rezcontrol offers 10 unique features, including automated night audit, channel management, online check-in/out, and employee messaging—features tailored for hotels seeking efficiency. protel, with 17 exclusive features like multi-lingual support, integrated CRS, guest CRM, and ancillary revenue tracking, caters to more complex, multi-property environments. Shared features total 29, but the breadth and depth of protel’s modules give it a significant edge in capability. Edge: protel.

Which Has Better Customer Support: Rezcontrol PMS or protel PMS?

Rezcontrol’s customer reviews consistently praise its personalized, UK-based support, rated 5/5, with a reported 97% likelihood to recommend. Clients mention prompt, friendly service, especially during onboarding. protel’s support, though extensive, has mixed reviews citing slow response times and unresolved bugs, with a 3.95/5 rating. Support quality can be crucial, especially for complex setups. Edge: Rezcontrol.

Which Has More Integrations: Rezcontrol PMS or protel PMS?

protel boasts an impressive 195 verified integrations, including 11 shared with Rezcontrol, facilitating connections to booking engines, payment gateways, and other systems. Rezcontrol, with only 12 verified partners, offers essential integrations, but less extensive than protel’s ecosystem. If broad connectivity is a priority, protel’s network is unmatched. Edge: protel.

Which Do Hoteliers Rate Higher: Rezcontrol PMS or protel PMS?

Rezcontrol enjoys a 97% likelihood to recommend, with recent reviews praising its simplicity and support—particularly valued by small and mid-sized hotels. Protel’s reviews, though numerous, are mixed due to support delays and bugs, but its flexibility appeals to larger or more complex hotels. Hotels that value ease and support favor Rezcontrol; those needing advanced features lean toward protel.

How Much Do Rezcontrol PMS and protel PMS Cost?

Rezcontrol’s pricing starts at a flat $1,000 monthly fee with no hidden charges, offering predictable costs. Protel’s base price is $500, but additional modules, customization, and integrations can significantly increase expenses. Both require direct quotes, but Rezcontrol’s transparent pricing simplifies budgeting. Which budget model suits your hotel better?

What Type of Hotel Should Use Rezcontrol PMS?

• Hotels that prioritize ease of use and quick onboarding.
• Small to medium-sized properties needing core PMS features without complex customization.
• Hotels seeking reliable UK-based support.
• Teams that want a straightforward, fixed monthly fee with no hidden costs.

Not ideal if your hotel:

• Operates multiple properties requiring extensive customization.
• Needs advanced revenue management or multi-language support.
• Relies on a large ecosystem of integrations beyond basic connectivity.

What Type of Hotel Should Use protel PMS?

• Hotels managing multiple properties or resort groups requiring detailed reporting.
• Hotels needing extensive integrations with other systems like CRS, guest CRM, and ancillary sales.
• Teams that want a highly customizable platform adaptable to complex workflows.
• Hotels looking for a scalable system supporting both cloud and on-premise solutions.

Not ideal if your hotel:

• Prefers a simple, out-of-the-box solution with minimal setup.
• Has limited IT resources or prefers a system with straightforward support.
• Does not require advanced multi-property capabilities or extensive integrations.

The Bottom Line for Hotels

Rezcontrol PMS and protel PMS serve different hotel needs. Rezcontrol offers a more straightforward, user-friendly system with high satisfaction and support, making it ideal for smaller hotels or those new to PMS software. protel’s extensive features, integrations, and flexibility suit larger, complex, or multi-property hotels looking for customization and scalability.

If your hotel operates mainly as a single property with limited tech complexity, Rezcontrol’s simplicity and dedicated support make it the clear choice. For larger, multi-property or tech-savvy hotels seeking advanced options, protel’s ecosystem and capabilities justify its higher complexity and cost.

Ultimately, choose Rezcontrol if ease, support, and transparency are your top priorities. Opt for protel if you need a highly configurable platform with broad integrations and future growth potential.