The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 255 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines when it comes to customer and account management — especially for brand properties (4.9/5) , with exclusive features like Metasearch Survelliance and E-commerce consulting.
Sojern shines when it comes to data-driven marketing , with exclusive features like Marketing dashboard.
Side-by-side ratings based on 255 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $1,100/mo |
| Verified Reviews | 223 | 32 |
After analyzing 255 verified reviews, SHR Group users most value its customer and account management, booking engine performance and revenue increase, seo/ppc campaigns and digital marketing, while Sojern users highlight data-driven marketing, reporting and insights, reconciliation process. Click any theme to see what reviewers say.
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Customer and Account Management
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Data-Driven Marketing
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Booking Engine Performance and Revenue Increase
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Reporting and Insights
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SEO/PPC Campaigns and Digital Marketing
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Reconciliation Process
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User Interface and Usability
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Direct Booking Increase
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Visual Design and Aesthetic Customization
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Customer Support
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Cost and Value
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Learning Curve and Onboarding
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How each product ranks among Hotel Metasearch Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #3 29 reviews | #8 5 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 173 reviews | #7 21 reviews |
| Large (75-199 rooms) ▾ | #4 15 reviews | #9 4 reviews |
| X-Large (200+ rooms) | — | #13 0 reviews |
By Property Type
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| Boutique ▾ | #1 98 reviews | #8 13 reviews |
| Luxury ▾ | #1 142 reviews | #11 9 reviews |
| Branded / Chain ▾ | #2 72 reviews | #7 15 reviews |
| Extended Stay ▾ | #3 8 reviews | #11 1 reviews |
By Region
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| North America ▾ | #8 7 reviews | #4 16 reviews |
| Europe ▾ | #1 203 reviews | #10 8 reviews |
| Asia Pacific ▾ | #5 6 reviews | #11 1 reviews |
| Middle East | #3 2 reviews | #2 2 reviews |
According to HTR's product database, SHR Meta Search and Sojern Ad Platform share 2 features. Here are the key differences — features one has that the other lacks.
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| E-commerce consulting | ||
| Marketing dashboard | ||
| Metasearch Survelliance |
We analyzed 2 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Reviews frequently mention the excellent support and account management provided by Avvio. Users appreciate their account managers' proactive approach... Reviews frequently mention the excellent support and account management provided by Avvio. Users appreciate their account managers' proactive approach, industry knowledge, and responsiveness. Many reviews highlight specific account managers by name, emphasizing their critical role in achieving business objectives and improving the overall customer experience.
The Avvio booking engine is praised for its ability to significantly increase direct bookings and conversion rates, while also enhancing the user expe... The Avvio booking engine is praised for its ability to significantly increase direct bookings and conversion rates, while also enhancing the user experience for both guests and hotel staff. Many reviews highlight notable improvements in revenue and a higher return on investment, thanks to effective digital marketing and efficient booking processes.
Avvio's digital marketing strategies, particularly its SEO and PPC campaigns, are highly regarded. Users note significant improvements in online visib... Avvio's digital marketing strategies, particularly its SEO and PPC campaigns, are highly regarded. Users note significant improvements in online visibility and ROI, attributing these successes to the guidance and expertise provided by the Avvio team. The consistent updates and proactive suggestions help hoteliers stay ahead of trends and maximize their digital presence.
Where hoteliers push back
Many reviews appreciate Avvio's design capabilities but suggest areas for improvement in visual and aesthetic customization. Users desire more flexibi... Many reviews appreciate Avvio's design capabilities but suggest areas for improvement in visual and aesthetic customization. Users desire more flexibility in website and booking engine design to better align with their brand's unique look and feel.
Some users express concerns about the cost associated with Avvio's services, mentioning that while the tools and support are valuable, the pricing can... Some users express concerns about the cost associated with Avvio's services, mentioning that while the tools and support are valuable, the pricing can be steep. They suggest more transparent pricing models or additional value-added features to justify the investment.
Ranks higher for
Unique capabilities
What hoteliers love
Sojern's ability to use data-driven insights to enhance advertising efforts is widely praised. It targets prospective guests effectively, increasing v... Sojern's ability to use data-driven insights to enhance advertising efforts is widely praised. It targets prospective guests effectively, increasing visibility and direct bookings. The approach focuses on leveraging travel insights to deliver relevant ads at optimal times.
Users value the comprehensive reporting tools provided by Sojern, which make campaign performance analysis straightforward and help in better decision... Users value the comprehensive reporting tools provided by Sojern, which make campaign performance analysis straightforward and help in better decision-making. These insights enable efficient resource management and adjustments to marketing strategies.
Several reviews mention Sojern's reconciliation process, highlighting it as efficient. However, some users feel it could be streamlined further to red... Several reviews mention Sojern's reconciliation process, highlighting it as efficient. However, some users feel it could be streamlined further to reduce the administrative burden.
Where hoteliers push back
Feedback on customer support is mixed; it's generally positive but some users find response times lacking, suggesting improved support could enhance o... Feedback on customer support is mixed; it's generally positive but some users find response times lacking, suggesting improved support could enhance overall experience.
While some find the platform user-friendly, a few reviews suggest that onboarding and initial learning could be improved with more intuitive design or... While some find the platform user-friendly, a few reviews suggest that onboarding and initial learning could be improved with more intuitive design or guided tutorials to ease adjustment for new users.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Meta Search and Sojern Ad Platform share many core Hotel Metasearch Management Software features, but each has unique capabilities. SHR Meta Search offers 81 verified integration partners, while Sojern Ad Platform offers 33. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sojern Ad Platform leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Meta Search: No. Sojern Ad Platform: No. Neither product currently offers a free tier. Most Hotel Metasearch Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 53 and Sojern has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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