Amadeus – iHotelier® Booking Engine vs. BeGain (by Booking Expert):
Which Is Right for You?

The Decision

Choosing the right booking engine is critical for your hotel’s revenue, guest satisfaction, and operational efficiency. Amadeus’s iHotelier® Booking Engine offers a robust, feature-rich platform with a proven track record, while BeGain by Booking Expert is a less established solution with limited reviews and a narrower regional presence. Your decision hinges on whether you prioritize extensive features and global support or a simpler, AI-driven approach. What’s the best fit for your property’s size, market, and growth plans?

Is Amadeus or BeGain Better for Hotels?

Amadeus’s iHotelier® Booking Engine is designed to maximize direct bookings through a highly responsive, customizable interface, backed by a large global user base and over 93 recent reviews. Its features—like multi-currency, multi-lingual support, and advanced rate management—are tailored for properties that need comprehensive control and extensive integrations.

In contrast, BeGain by Booking Expert offers a straightforward booking solution focusing on ease of use and customer feedback analysis, but it has no recent reviews and a limited feature set. Its regional presence is smaller, primarily serving Europe, and it lacks the broad integrations and advanced tools that Amadeus provides.

Are you looking for a mature, feature-heavy platform with global support, or a simpler, AI-powered system? The choice will significantly impact your daily operations and revenue strategy.

Amadeus vs BeGain: Which Should Your Hotel Choose?

If your hotel needs a proven, extensive booking engine with a wide range of features—including pre- and post-stay emails, loyalty integrations, and multi-channel reporting—amadeus is the clear choice. Its 36 unique features set it apart for properties seeking advanced revenue management and detailed analytics.

However, if your hotel prioritizes a lightweight, easy-to-navigate interface with AI-driven insights and operates mainly in Europe or smaller markets, BeGain could suffice. But remember, it has no recent reviews or ratings, making its value less certain. For most hotels aiming for growth, Amadeus’s proven track record makes it the safer bet.

Is Amadeus or BeGain Easier to Use?

Amadeus’s iHotelier® boasts a user satisfaction score of 4.25/5, with a strong onboarding process rated 4.01/5. Its interface, while complex initially, is designed for hoteliers familiar with advanced systems, and many reviews mention that daily use becomes friendly after onboarding.

BeGain, on the other hand, has no available ratings for ease of use or onboarding, and its minimal feature set suggests a streamlined experience. However, without recent reviews or user feedback, it’s difficult to gauge how quickly staff can adopt the platform or manage reservations.

Edge: Amadeus.

Which Has Better Features: Amadeus or BeGain?

Amadeus’s iHotelier® offers 36 features, including mobile optimization, multi-currency support, booking abandonment recapture, loyalty program integration, A/B testing, Google Hotel Ads, and GDPR compliance—all designed to boost revenue and guest engagement.

BeGain provides core booking functionalities tailored for availability, pricing, and offers management but lacks the extensive features found in Amadeus. It does not offer advanced marketing, analytics, or multi-channel support, limiting its capacity to serve larger or more complex properties.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or BeGain?

Amadeus’s customer support scores 3.22/5, with reviews citing mixed experiences. Some hotel managers praise its responsiveness, but others note delays and inconsistent support quality, especially in complex issues like integrations.

BeGain offers no recent reviews or ratings for support, making it impossible to determine its service quality. Given its smaller scale, it’s likely to have less comprehensive support compared to Amadeus’s global infrastructure.

Edge: Amadeus.

Which Has More Integrations: Amadeus or BeGain?

Amadeus’s iHotelier® integrates with over 104 verified partners, including Mews, Oracle Hospitality, and TripAdvisor, providing extensive connectivity across PMS, payment gateways, and distribution channels.

Booking Expert’s BeGain has only 13 verified integrations, mainly focused on European PMS and channel managers, with only four shared partners with Amadeus. Its limited scope may restrict growth and operational flexibility for larger hotels.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or BeGain?

Amadeus’s overall rating of 4.39/5 is based on 93 recent reviews, with an NPS of 8.58/10. Hotels across segments—especially independent and boutique properties—appreciate its advanced features and revenue impact, with many praising its market intelligence tools.

BeGain has no recent reviews or ratings, making it impossible to assess user satisfaction. Its limited feedback suggests it’s less proven in the field.

Edge: Amadeus.

How Much Do Amadeus and BeGain Cost?

Pricing details for both products are unavailable, indicating they likely do not operate on transparent, flat-rate models. Amadeus typically customizes pricing based on property size and needs, and BeGain’s pricing remains undisclosed.

Your hotel’s budget considerations should factor in not only upfront costs but also ongoing support and feature value when comparing these options.

What Type of Hotel Should Use Amadeus?

• Hotels seeking a comprehensive booking platform with advanced revenue and marketing tools.
• Properties with plans for global expansion or multi-property management.
• Hotels that require multi-currency, multi-lingual support, and complex rate management.
• Teams that value detailed analytics and integration capabilities.
• Not ideal if your hotel is very small, local, or prefers a simple, lightweight booking system.

What Type of Hotel Should Use BeGain?

• Smaller hotels or boutique properties in Europe looking for straightforward booking functionality.
• Hotels focused mainly on direct bookings with less need for extensive features.
• Teams interested in AI-driven insights for feedback and customer review analysis.
• Properties with limited technical support resources.
• Not ideal if your hotel needs extensive integrations, multi-channel support, or advanced revenue tools.

The Bottom Line for Hotels: Which is the Clear Winner?

Amadeus’s iHotelier® Booking Engine is a mature, feature-rich platform trusted by thousands of hotels worldwide. Its extensive integrations, advanced marketing tools, and detailed analytics make it better suited for properties seeking growth and revenue optimization.

BeGain by Booking Expert offers a simpler, AI-based approach that could work for smaller hotels or those in specific European markets. However, with no recent reviews or broad feature set, its long-term value remains unproven.

For most hotels aiming to scale, improve direct booking conversion, and access comprehensive support, Amadeus is the definitive choice. Its proven track record and extensive feature set clearly position it as the more reliable, capable option.