The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 67 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
BeHome247 shines .
Crave Interactive shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Payments and Guest Messaging.
Side-by-side ratings based on 67 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 67 |
After analyzing 67 verified reviews, BeHome247 users most value its , while Crave Interactive users highlight customer service, user interface, customization. Click any theme to see what reviewers say.
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Customer service
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User interface
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Customization
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Guest communication
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Hardware issues
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Seamless system integration
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Back-end system
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | BeHome247 |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #6 13 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 26 reviews |
| Large (75-199 rooms) ▾ | — | #4 14 reviews |
| X-Large (200+ rooms) ▾ | — | #5 7 reviews |
By Property Type
| Segment | BeHome247 |
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|---|---|---|
| Boutique ▾ | — | #6 26 reviews |
| Luxury ▾ | — | #5 31 reviews |
| Branded / Chain ▾ | — | #4 27 reviews |
| Extended Stay | — | #10 2 reviews |
By Region
| Segment | BeHome247 |
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|---|---|---|
| North America ▾ | — | #4 26 reviews |
| Europe ▾ | — | #8 31 reviews |
| Asia Pacific | — | #8 2 reviews |
| Middle East | — | #8 1 reviews |
Choosing between BeHome247 by BeHome247 and Crave Mobile Platform by Crave Interactive hinges on your hotel’s specific needs. Both aim to improve guest engagement and streamline operations, but their approaches and capabilities differ markedly. BeHome247 provides a broad property management solution, while Crave excels in guest-facing app features focused on service automation. Your decision ultimately depends on whether you prioritize integrated property management or guest engagement features.
Crave’s more recent and plentiful reviews, along with a significantly higher overall rating, make it the more reliable choice today. BeHome247’s review absence and outdated data mean it lacks the evidence needed to support a confident decision. Are you ready to focus on a platform with proven guest engagement?
Both products address guest communication and service automation, but they approach these areas differently. BeHome247 offers a comprehensive property management system that centralizes reservation, communication, and automation tasks, making it suitable for hotels seeking operational control. Crave, in contrast, is a dedicated mobile guest engagement platform that emphasizes user-friendly interfaces, service requests, and sales opportunities.
BeHome247’s zero recent reviews and a rating of 0/5 mean its standing is unverified today. Meanwhile, Crave’s recent reviews highlight its ease of use, excellent support, and high guest satisfaction, with a 4.75/5 overall rating from 48 reviews. Given this, Crave demonstrates a proven track record in guest engagement. Do you want a management system or a guest app?
If your hotel needs a full property management system with integrated automation, BeHome247 might seem appealing. However, its lack of recent reviews and zero score suggest it’s not currently validated by user feedback. Conversely, Crave is ideal for hotels that want a guest-facing app to boost service and ancillary sales, especially if you prioritize user experience and support.
Crave’s 48 recent reviews and 4.75-star rating show consistent satisfaction among hoteliers, especially in luxury and boutique segments. BeHome247’s limited info makes it unsuitable unless your hotel specifically seeks a property management solution, which this product doesn’t clearly emphasize. For guest engagement and ease of deployment, Crave is the clear choice.
Crave’s user interface scores a near-perfect 4.61/5, with reviews praising its simplicity, customization, and helpful support. Customers highlight that Crave’s onboarding process is smooth and staff quickly adapt to the platform. By contrast, BeHome247 has no recent reviews or ratings, making it impossible to assess its usability or onboarding experience.
Given the available data, Crave’s ease of use is well established and appreciated. Its intuitive interface and dedicated support team help ensure your staff adopts the platform without excessive training. Edge: Crave Interactive.
Crave Interactive offers an extensive suite of 25 features, including web-based access, multi-lingual support, QR codes, mobile checkouts, in-venue ordering, and contactless payments—many tailored for service automation and upselling. BeHome247 provides no specific guest app features or add-ons, focusing instead on property management functions outside this category.
Crave’s feature set supports a wide range of guest services, with integrations like Apple Pay, Google Pay, and POS systems that facilitate easy transactions. Meanwhile, BeHome247’s lack of dedicated guest-facing features disqualifies it for hotels prioritizing guest experience. Edge: Crave Interactive.
Crave’s recent reviews praise its customer support highly, with a 4.79/5 rating and comments like “Their service team is exceptional and proactive,” and “Response times are incredible.” BeHome247, with no recent reviews, cannot be rated, and its support quality remains unverified.
In the hospitality industry, responsive and helpful support is critical. Crave’s consistently positive feedback indicates your team will be well-supported during deployment and ongoing use. Edge: Crave Interactive.
Crave boasts 17 verified integrations with systems like Interel, PressReader, Book4Time, and Oracle Hospitality, enabling seamless operation with existing hotel tech. BeHome247 offers no verified integrations, limiting its compatibility scope.
For hotels relying on multiple software solutions, Crave’s integrations streamline operations and reduce manual work. The absence of integrations with BeHome247 is a significant disadvantage unless your hotel operates solely on its standalone platform. Edge: Crave Interactive.
Crave’s recent reviews showcase a strong 4.75/5 rating from 48 reviews, with hoteliers particularly praising its usability, support, and guest engagement features. BeHome247 has no recent reviews or ratings, making it impossible to gauge current user satisfaction.
Segment-wise, luxury hotels and boutique properties give Crave high marks, emphasizing its suitability for quality-focused establishments. BeHome247’s lack of recent feedback renders it uncompetitive today. Clearly, Crave’s current user ratings favor it as the better choice.
BeHome247’s pricing details are unavailable, implying it may not follow a transparent or scalable model. Crave charges a $400 base fee, with no ongoing monthly or implementation costs, though your hotel would cover this upfront.
Crave’s straightforward pricing allows for easier budgeting and comparison. BeHome247’s opaque pricing makes it hard to assess value without direct vendor contact. For budget predictability, Crave’s transparent costs are advantageous.
BeHome247 is better suited for hotels with complex property management needs that require a unified platform rather than dedicated guest engagement.
Crave is especially suitable for boutique, luxury, or city-center hotels that want to promote guest engagement and service automation.
Crave is a mobile guest platform with a proven track record of high user satisfaction, extensive features, and numerous integrations—making it the better choice for most hotels today. Its recent reviews and high ratings show consistent performance and support that hoteliers trust.
BeHome247’s lack of recent reviews, no rating, and absence of guest-facing features mean it’s not a competitive option at this time. If your goal is guest engagement and service sales, Crave provides a more proven, feature-rich platform.
Choose Crave if your hotel needs a reliable, easy-to-use guest app that boosts engagement, increases revenue, and integrates well with your existing systems. Opt for BeHome247 only if a comprehensive property management system is your primary requirement, and you can verify its current performance.
This analysis aims to guide your hotel towards the platform that best supports your operational and guest experience goals, backed by recent, verified user feedback.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| BeHome247 |
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| Starting Price | — | From $400/mo |
According to HTR's product database, BeHome247 and Crave Mobile Platform share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | BeHome247 |
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| Automatic Translations (Multi-Lingual) | ||
| Hotel Directory | ||
| Payments | ||
| Request Management | ||
| Room Service Ordering | ||
| Web Based (Appless) |
Showing top differences. 13 more features differ between these products.
What hoteliers love
Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and pr... Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and proactive support, which helps in resolving issues promptly.
While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customiza... While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customizable to better fit individual hotel needs.
Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users ex... Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users express a desire for more control over customizations.
Where hoteliers push back
Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall effici... Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall efficiency and guest satisfaction when using the system.
The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing man... The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing manual entry. This has been particularly beneficial during large events and for managing room services efficiently.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. BeHome247 and Crave Mobile Platform share many core Hotel Guest Apps features, but each has unique capabilities. BeHome247 offers 0 verified integration partners, while Crave Mobile Platform offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Crave Mobile Platform leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
BeHome247: No. Crave Mobile Platform: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. BeHome247 has an HT Score of 0 and Crave Interactive has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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