BGuest vs. Crave Mobile Platform:
Which Is Right for You?

The Decision

Choosing between BGuest by BGuest and Crave Mobile Platform by Crave Interactive hinges on your hotel’s priorities. Both products aim to enhance guest engagement through mobile solutions, but they target different operational needs and offer varying levels of sophistication. BGuest emphasizes basic guest connection features, while Crave provides a broader suite of service automation tools. Your choice depends on whether you seek streamlined communication or a comprehensive service platform.

Crave Interactive, with its 48 recent reviews and a 4.75/5 overall rating, clearly leads in customer feedback. BGuest’s lack of recent reviews and a 0/5 rating put it at a significant disadvantage. Do you want a solution vetted by many hotels recently, or are you considering a less supported option?

Is BGuest or Crave Interactive Better for Hotels?

Both platforms aim to improve guest communication and operational efficiency, but they diverge substantially in scope and maturity. BGuest is a straightforward guest engagement tool designed to connect hotels with guests through simple digital channels, focusing on basic interactions such as check-in, messaging, and digital directories. Crave, by contrast, offers a full suite of over 25 features — including in-venue ordering, payments, multilingual support, and POS integrations — making it suitable for hotels seeking automation and upselling capabilities.

Given the current data, Crave’s extensive feature set and recent, high-volume reviews demonstrate its maturity and reliability. BGuest, with no recent reviews, offers limited insight into actual hotel use and performance. Are you prioritizing a proven, feature-rich platform or an untested, basic engagement tool?

How Easy Are BGuest and Crave Interactive to Use?

Crave’s UI receives an impressive 4.61/5 ease-of-use rating from reviewers, coupled with an onboarding score of 4.57/5, indicating a user-friendly experience for staff and guests alike. Reviewers highlight its intuitive interface, simple food ordering, and helpful support teams, making staff adoption smooth. In contrast, BGuest has no recent review data, leaving its ease of use uncertain and unsupported by recent user feedback.

Edge: Crave Interactive.

Which Has Better Features: BGuest or Crave Interactive?

Crave outpaces BGuest significantly, offering 25 unique features such as web-based access, multi-lingual support, mobile checkouts, local recommendations, NFC, and integrated payments. These features enable automation, upselling, and personalized guest experiences. BGuest provides no distinct features beyond basic engagement, limiting its functionality and flexibility.

Considering the feature count and depth, Crave’s platform caters to hotels wanting a comprehensive, all-in-one guest experience system. Edge: Crave Interactive.

Which Has Better Customer Support: BGuest or Crave Interactive?

Crave’s support ratings surpass BGuest’s, with a 4.79/5 customer support score and recent reviews praising quick responses and proactive service. Guests and hoteliers describe Crave’s support as "exceptional" and "helpful," which facilitates smooth implementation and ongoing operations. BGuest, lacking recent reviews, cannot substantiate comparable support quality.

Edge: Crave Interactive.

Which Has More Integrations: BGuest or Crave Interactive?

Crave integrates with 17 verified partners, including major hotel management and POS systems like Oracle Hospitality, Infor, and Amadeus. This extensive integration network simplifies workflows and data sharing. BGuest reports zero verified integrations, restricting its ability to connect with existing hotel systems.

Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: BGuest or Crave Interactive?

Crave’s recent reviews reflect a high overall rating of 4.75/5, with especially positive feedback from luxury, branded, and resort hotels. Reviewers praise its functionality, support, and ability to boost guest satisfaction. BGuest’s review count is zero, so it cannot be reliably rated or recommended based on current hotel feedback.

Edge: Crave Interactive.

How Much Do BGuest and Crave Interactive Cost?

Crave charges a $400 base price without a monthly fee, but specific ongoing costs may vary. BGuest’s pricing information is unavailable, but the lack of recent reviews or a free tier suggests limited support and potentially hidden costs. Crave’s transparent pricing makes it easier to evaluate ROI.

What Type of Hotel Should Use BGuest?

• Hotels seeking a simple, no-frills digital guest engagement platform.
• Properties with limited IT staff or budget constraints.
• Hotels that prioritize basic communication and guest information sharing.
• Small boutique hotels or inns looking for quick deployment.

Not ideal if:

• Your hotel needs advanced automation or integrated payments.
• You require robust analytics, upselling, or multi-language support.
• You want a proven system with recent hotel reviews.

What Type of Hotel Should Use Crave Interactive?

• Hotels aiming for a comprehensive, all-in-one guest service platform.
• Properties looking to automate food, beverage, and service requests.
• Hotels wanting detailed analytics and targeted marketing tools.
• Properties in regions where Crave’s global support and integrations are available.

Not ideal if:

• Your hotel prefers a simple, basic engagement tool.
• You operate with a very tight budget, given the need for a higher investment.
• You lack the staff or infrastructure to leverage advanced features.

Crave vs BGuest: The Bottom Line for Hotels

Crave’s extensive feature set, recent reviews, and high satisfaction ratings clearly establish it as the stronger choice. Its ability to seamlessly integrate with multiple systems and support a wide range of hotel types makes it suitable for properties seeking automation and guest engagement at scale.

If your hotel needs reliable, feature-rich engagement and service automation, Crave’s proven track record and support make it the best fit. Its high customer rating and recent review volume demonstrate ongoing hotel trust and satisfaction. Choose Crave for a future-proof, scalable guest experience platform.

Conversely, BGuest appears limited in scope and support, with no recent reviews or verified integrations. It might serve very small properties or those only seeking basic communication tools, but its lack of recent data and features makes it harder to recommend confidently.

In summary, if you’re looking for a tested, comprehensive guest app that can grow with your hotel, Crave is the clear winner. For a simple, budget-friendly solution, BGuest might suffice, but be aware of the limited support and recent feedback.