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BGuest vs. Crave Mobile Platform:
Which Is Right for You?
TLDR
We analyzed 67 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
BGuest shines .
Crave Interactive shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Payments and Guest Messaging.
How Does BGuest Compare to Crave Mobile Platform?
Side-by-side ratings based on 67 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 67 |
What Are the Pros and Cons of BGuest vs Crave Mobile Platform?
After analyzing 67 verified reviews, BGuest users most value its , while Crave Interactive users highlight customer service, user interface, customization. Click any theme to see what reviewers say.
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Customer service
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User interface
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Customization
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Guest communication
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Hardware issues
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Seamless system integration
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Back-end system
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BGuest vs Crave Interactive: Rankings by Hotel Segment
How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | — | #6 13 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 26 reviews |
| Large (75-199 rooms) ▾ | — | #4 14 reviews |
| X-Large (200+ rooms) ▾ | — | #5 7 reviews |
By Property Type
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| Boutique ▾ | — | #6 26 reviews |
| Luxury ▾ | — | #5 31 reviews |
| Branded / Chain ▾ | — | #4 27 reviews |
| Extended Stay | — | #10 2 reviews |
By Region
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| North America ▾ | — | #4 26 reviews |
| Europe ▾ | — | #8 31 reviews |
| Asia Pacific | — | #8 2 reviews |
| Middle East | — | #8 1 reviews |
The Decision
Choosing between BGuest by BGuest and Crave Mobile Platform by Crave Interactive hinges on your hotel’s priorities. Both products aim to enhance guest engagement through mobile solutions, but they target different operational needs and offer varying levels of sophistication. BGuest emphasizes basic guest connection features, while Crave provides a broader suite of service automation tools. Your choice depends on whether you seek streamlined communication or a comprehensive service platform.
Crave Interactive, with its 48 recent reviews and a 4.75/5 overall rating, clearly leads in customer feedback. BGuest’s lack of recent reviews and a 0/5 rating put it at a significant disadvantage. Do you want a solution vetted by many hotels recently, or are you considering a less supported option?
Is BGuest or Crave Interactive Better for Hotels?
Both platforms aim to improve guest communication and operational efficiency, but they diverge substantially in scope and maturity. BGuest is a straightforward guest engagement tool designed to connect hotels with guests through simple digital channels, focusing on basic interactions such as check-in, messaging, and digital directories. Crave, by contrast, offers a full suite of over 25 features — including in-venue ordering, payments, multilingual support, and POS integrations — making it suitable for hotels seeking automation and upselling capabilities.
Given the current data, Crave’s extensive feature set and recent, high-volume reviews demonstrate its maturity and reliability. BGuest, with no recent reviews, offers limited insight into actual hotel use and performance. Are you prioritizing a proven, feature-rich platform or an untested, basic engagement tool?
How Easy Are BGuest and Crave Interactive to Use?
Crave’s UI receives an impressive 4.61/5 ease-of-use rating from reviewers, coupled with an onboarding score of 4.57/5, indicating a user-friendly experience for staff and guests alike. Reviewers highlight its intuitive interface, simple food ordering, and helpful support teams, making staff adoption smooth. In contrast, BGuest has no recent review data, leaving its ease of use uncertain and unsupported by recent user feedback.
Edge: Crave Interactive.
Which Has Better Features: BGuest or Crave Interactive?
Crave outpaces BGuest significantly, offering 25 unique features such as web-based access, multi-lingual support, mobile checkouts, local recommendations, NFC, and integrated payments. These features enable automation, upselling, and personalized guest experiences. BGuest provides no distinct features beyond basic engagement, limiting its functionality and flexibility.
Considering the feature count and depth, Crave’s platform caters to hotels wanting a comprehensive, all-in-one guest experience system. Edge: Crave Interactive.
Which Has Better Customer Support: BGuest or Crave Interactive?
Crave’s support ratings surpass BGuest’s, with a 4.79/5 customer support score and recent reviews praising quick responses and proactive service. Guests and hoteliers describe Crave’s support as "exceptional" and "helpful," which facilitates smooth implementation and ongoing operations. BGuest, lacking recent reviews, cannot substantiate comparable support quality.
Edge: Crave Interactive.
Which Has More Integrations: BGuest or Crave Interactive?
Crave integrates with 17 verified partners, including major hotel management and POS systems like Oracle Hospitality, Infor, and Amadeus. This extensive integration network simplifies workflows and data sharing. BGuest reports zero verified integrations, restricting its ability to connect with existing hotel systems.
Edge: Crave Interactive.
Which Do Hoteliers Rate Higher: BGuest or Crave Interactive?
Crave’s recent reviews reflect a high overall rating of 4.75/5, with especially positive feedback from luxury, branded, and resort hotels. Reviewers praise its functionality, support, and ability to boost guest satisfaction. BGuest’s review count is zero, so it cannot be reliably rated or recommended based on current hotel feedback.
Edge: Crave Interactive.
How Much Do BGuest and Crave Interactive Cost?
Crave charges a $400 base price without a monthly fee, but specific ongoing costs may vary. BGuest’s pricing information is unavailable, but the lack of recent reviews or a free tier suggests limited support and potentially hidden costs. Crave’s transparent pricing makes it easier to evaluate ROI.
What Type of Hotel Should Use BGuest?
- Hotels seeking a simple, no-frills digital guest engagement platform.
- Properties with limited IT staff or budget constraints.
- Hotels that prioritize basic communication and guest information sharing.
- Small boutique hotels or inns looking for quick deployment.
Not ideal if:
- Your hotel needs advanced automation or integrated payments.
- You require robust analytics, upselling, or multi-language support.
- You want a proven system with recent hotel reviews.
What Type of Hotel Should Use Crave Interactive?
- Hotels aiming for a comprehensive, all-in-one guest service platform.
- Properties looking to automate food, beverage, and service requests.
- Hotels wanting detailed analytics and targeted marketing tools.
- Properties in regions where Crave’s global support and integrations are available.
Not ideal if:
- Your hotel prefers a simple, basic engagement tool.
- You operate with a very tight budget, given the need for a higher investment.
- You lack the staff or infrastructure to leverage advanced features.
Crave vs BGuest: The Bottom Line for Hotels
Crave’s extensive feature set, recent reviews, and high satisfaction ratings clearly establish it as the stronger choice. Its ability to seamlessly integrate with multiple systems and support a wide range of hotel types makes it suitable for properties seeking automation and guest engagement at scale.
If your hotel needs reliable, feature-rich engagement and service automation, Crave’s proven track record and support make it the best fit. Its high customer rating and recent review volume demonstrate ongoing hotel trust and satisfaction. Choose Crave for a future-proof, scalable guest experience platform.
Conversely, BGuest appears limited in scope and support, with no recent reviews or verified integrations. It might serve very small properties or those only seeking basic communication tools, but its lack of recent data and features makes it harder to recommend confidently.
In summary, if you’re looking for a tested, comprehensive guest app that can grow with your hotel, Crave is the clear winner. For a simple, budget-friendly solution, BGuest might suffice, but be aware of the limited support and recent feedback.
How Much Do BGuest and Crave Mobile Platform Cost?
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $400/mo |
Which Features Does BGuest Have That Crave Mobile Platform Doesn't (and Vice Versa)?
According to HTR's product database, BGuest and Crave Mobile Platform share 0 features. Here are the key differences — features one has that the other lacks.
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| Automatic Translations (Multi-Lingual) | ||
| Hotel Directory | ||
| Payments | ||
| Request Management | ||
| Room Service Ordering | ||
| Web Based (Appless) |
Showing top differences. 13 more features differ between these products.
BGuest vs Crave Interactive: The Bottom Line
What hoteliers love
Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and pr... Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and proactive support, which helps in resolving issues promptly.
While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customiza... While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customizable to better fit individual hotel needs.
Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users ex... Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users express a desire for more control over customizations.
Where hoteliers push back
Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall effici... Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall efficiency and guest satisfaction when using the system.
The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing man... The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing manual entry. This has been particularly beneficial during large events and for managing room services efficiently.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About BGuest vs Crave Mobile Platform
Can BGuest replace Crave Mobile Platform?
It depends on your requirements. BGuest and Crave Mobile Platform share many core Hotel Guest Apps features, but each has unique capabilities. BGuest offers 0 verified integration partners, while Crave Mobile Platform offers 17. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Crave Mobile Platform leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do BGuest or Crave Mobile Platform offer a free plan?
BGuest: No. Crave Mobile Platform: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank BGuest and Crave Mobile Platform?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. BGuest has an HT Score of 0 and Crave Interactive has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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