Big Fish Internet vs. Neobookings Web Design:
Which Is Right for You?

The Decision

Choosing the right website design platform for your hotel hinges on your priorities: ease of use, support, features, and overall value. Both Big Fish Internet and Neobookings aim to elevate your online presence, but they diverge significantly in their approach, user feedback, and market presence. Big Fish offers a comprehensive website management system, while Neobookings emphasizes beautiful, conversion-focused hotel websites paired with reservation tools.

Given that Neobookings has gathered more recent reviews and a larger number of favorable ratings, it currently provides a more reliable gauge of user satisfaction. This makes it the stronger choice for hoteliers seeking a user-friendly, well-supported website solution. But does the difference in focus and support justify a decision? Let’s examine each aspect closely.

Is Big Fish Internet or Neobookings Better for Hotels?

Big Fish Internet presents itself as a broad website management platform designed to handle everything from hosting to content updates, with an emphasis on security and technical control. Its reviews are scarce, with no recent data or user feedback to substantiate its performance, reliability, or ease of use.

In contrast, Neobookings specializes in creating visually appealing, high-conversion hotel websites complemented by reservation management tools. It boasts 20 recent reviews, a high NPS score of 9.8, and a customer support rating of 5/5, indicating strong, recent user satisfaction.

While Big Fish touts its platform’s security and scalability, the lack of recent review data makes it tough to assess its current effectiveness. Neobookings’ recent positive feedback emphasizes its support, ease of use, and ongoing product improvements, making it a more dependable choice for hotels aiming to modernize their digital presence. Are you willing to base your decision on an untested, unreviewed platform?

Neobookings vs Big Fish Internet: Which Should Your Hotel Choose?

If your hotel needs a website builder that prioritizes intuitive design, fast onboarding, and reliable support, go with Neobookings. It is especially suitable for properties that want an attractive, conversion-oriented site with integrated booking capabilities, supported by a team that actively improves their product.

If your team requires a comprehensive website management system focused on technical control, security, and extensive customization—possibly for larger or enterprise-level operations—Big Fish might initially seem appealing. However, the absence of recent reviews makes it difficult to confirm if it meets current industry standards.

For hoteliers seeking proven support, a user-friendly interface, and ongoing innovation, Neobookings clearly emerges as the better fit today. The platform's recent reviews and high recommendation rate solidify its standing as the more dependable solution.

Is Big Fish Internet or Neobookings Easier to Use?

Neobookings scores a near-perfect 4.85/5 for ease of use, backed by 20 recent reviews praising its intuitive interface, straightforward onboarding, and excellent customer support. Users frequently describe the platform as “very professional,” “easy to navigate,” and “a pleasure to work with,” emphasizing the seamless experience and rapid setup.

Big Fish Internet, on the other hand, has no reviews or ratings available, making it impossible to gauge its user experience. Its platform is designed for website management, but without recent feedback, its ease of use remains unverified.

Given the clear, recent positive feedback, Edge: Neobookings.

Which Has Better Features: Big Fish Internet or Neobookings?

Neobookings offers a suite of features tailored to hotels: a visually appealing website builder, integrated reservation engine, digital campaigns, and 20 verified partners including SiteMinder, Stripe, and Hotelchamp. Its platform is designed to increase direct bookings and streamline operations.

Big Fish Internet claims to be a comprehensive website management platform but provides no specific features or integrations, and no verified partner data. Its feature set remains undefined, making it difficult to assess its capabilities or compare them meaningfully.

Edge: Neobookings, with its clear, targeted feature set and verified integrations.

Which Has Better Customer Support: Big Fish Internet or Neobookings?

Neobookings receives a perfect 5/5 support rating based on recent reviews praising its “super effective technical support” and “wonderful human team.” Customers highlight their satisfaction with ongoing communication, quick problem resolution, and proactive product updates.

Big Fish Internet has no available support ratings or recent reviews, leaving its support quality unverified. Its absence of feedback makes it impossible to determine if it offers the responsive service that hoteliers need.

Edge: Neobookings.

Which Has More Integrations: Big Fish Internet or Neobookings?

Neobookings integrates with 20 verified partners, including industry leaders like SiteMinder, Stripe, and Hotelchamp, making it highly flexible for hotel operations and marketing. Its platform supports a variety of digital tools that directly enhance booking conversions and operational efficiency.

Big Fish Internet has no verified integrations or partner data, signaling limited or nonexistent connectivity with other hotel tech solutions. This restriction could hinder future growth or integration efforts.

Edge: Neobookings.

Which Do Hoteliers Rate Higher: Big Fish Internet or Neobookings?

Neobookings’ recent reviews reveal an exceptionally high likelihood to recommend score of 98%, with users describing it as “delightful to work with” and “an example of how all companies should operate.” Its target segment includes a diverse range of properties, from luxury hotels to boutique and city center hotels, with positive feedback across segments.

Big Fish Internet lacks any recent reviews, ratings, or customer feedback, making it impossible to gauge user satisfaction or segment-specific performance. The absence of recent data favors Neobookings as the more trusted platform today.

Edge: Neobookings.

How Much Do Big Fish Internet and Neobookings Cost?

Big Fish Internet’s pricing details are unavailable, and it does not offer a free trial or transparent pricing model—raising questions about value and accessibility.

Neobookings charges a base price of $700 per month, with no free trial, but offers a clear, predictable fee structure. Its focus on transparency and recent reviews of value for money (ROI of 4.74/5) suggest it’s a good investment for hotels seeking a balance of performance and affordability.

What Type of Hotel Should Use Big Fish Internet?

• Hotels that require a fully customizable website management platform with advanced technical control.
• Teams that have in-house developers or technical staff capable of handling complex website updates and security.
• Properties that prioritize backend flexibility over user-friendly design.
• Larger hotel chains or enterprises with extensive website needs.

Not ideal if your hotel values ease of use, quick setup, or support—since these are unverified or absent for Big Fish.

What Type of Hotel Should Use Neobookings?

• Hotels seeking a beautifully designed, conversion-focused website that captures their brand’s essence.
• Teams that want a platform with minimal technical fuss but maximum support.
• Properties aiming to increase direct bookings through integrated reservation tools and digital marketing.
• Hotels in North America, South America, Europe, or Asia Pacific looking for proven, recent customer satisfaction.

Not ideal if your hotel needs a highly customizable backend or operates in regions where Neobookings has limited presence.

The Bottom Line for Hotels: Which Platform Wins?

Big Fish Internet offers a broad, potentially scalable website management solution, but its lack of recent reviews or detailed features makes it hard to recommend confidently. Its focus on technical control might appeal to larger, tech-savvy teams but leaves smaller hoteliers in the dark regarding support and ease of use.

Neobookings, meanwhile, excels in recent customer satisfaction, ease of use, and support, making it the more reliable choice for most hotels today. It provides a well-rounded package—beautiful design, integrated booking, and strong support—that can help your hotel attract and convert more guests.

If your priority is rapid deployment, support, and proven user satisfaction, go with Neobookings. If you need deep customization and have technical resources, and are willing to accept the risk of limited recent feedback, Big Fish might meet your needs. For now, the data clearly favors Neobookings as the safer, more effective choice.