The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 30 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Breezeway shines in ease of use and customer support , with exclusive features like Customizable per room checklists and Cleaning checklists.
Lavanda shines .
Side-by-side ratings based on 30 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 30 | 0 |
After analyzing 30 verified reviews, Breezeway users most value its task management & scheduling, guest communication, integration & flexibility, while Lavanda users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Task Management & Scheduling
▾
|
|
|
+
Guest Communication
▾
|
|
|
+
Integration & Flexibility
▾
|
|
|
+
Customer Support & Responsiveness
▾
|
|
| Cons | |
|
−
Mobile App Enhancements
▾
|
|
|
−
Setup & Implementation Challenges
▾
|
|
|
−
Cost Tracking & Automation
▾
|
|
How each product ranks among Cleaning & Operations vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #2 5 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #1 20 reviews | — |
| Large (75-199 rooms) ▾ | #1 5 reviews | — |
| X-Large (200+ rooms) | #2 0 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #2 8 reviews | — |
| Luxury ▾ | #1 5 reviews | — |
| Branded / Chain ▾ | #1 7 reviews | — |
| Extended Stay | #2 1 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #1 30 reviews | — |
When evaluating property operations and cleaning management solutions for your hotel, Breezeway by Breezeway and Lavanda by Lavanda present two very different options. Breezeway is a well-established platform with a track record of high ratings, comprehensive features, and a broad integration network. Lavanda, on the other hand, is a newer entrant primarily focused on the UK market, with no recent reviews or extensive feature set. Your choice hinges on your operational scale, geographic focus, and feature needs.
Breezeway leads in user feedback, with a score of 100 on HotelTechReport and 30 recent reviews, indicating a more reliable and mature platform. Lavanda, with no reviews in the last six months, does not currently offer the same level of proven performance or community trust. Do you prioritize a platform with verified user satisfaction and extensive integrations?
Breezeway and Lavanda aim to streamline property management, but they diverge sharply in maturity, features, and support. Breezeway’s strengths lie in a robust suite of tools for task management, guest communication, and compliance tracking, backed by a high user rating and positive recent reviews. Lavanda’s offerings are less clear, with no recent feedback or detailed feature disclosures, making its impact hard to assess.
Breezeway’s platform is tailored for a broad range of properties, including hotels and short-term rentals, with a focus on automating and coordinating complex operations. Lavanda, meanwhile, appears more niche, emphasizing luxury and asset management in London. Given the recent and plentiful reviews, Breezeway’s reputation and proven ROI make it the more dependable choice. Are you willing to take a chance on a lesser-known platform, or do you need the security of a trusted, reviewed solution?
If your hotel requires a comprehensive, highly-rated operations platform that integrates with multiple property management systems and supports large-scale field teams, Breezeway is the clear winner. Its extensive feature set, including customizable checklists, multi-lingual support, and Airbnb integration, makes it suitable for hotels seeking robust automation.
If your hotel operates solely within London or focuses on a very specific niche like luxury asset management, and you’re willing to accept limited recent feedback, Lavanda may seem appealing. However, the lack of recent reviews and limited feature transparency suggests it’s not yet ready for broad hotel deployment. For most hoteliers, Breezeway offers more proven value and flexibility.
Breezeway’s user interface receives a high rating of 4.67 out of 5, reflecting its intuitive design, ease of onboarding, and positive staff adoption. Customers praise its straightforward task scheduling, real-time updates, and seamless communication tools, making daily operations more manageable.
Lavanda, lacking available recent reviews and detailed UI ratings, provides no evidence of ease of use. Its limited market presence and absence of reported user experiences imply it may not yet match Breezeway’s usability. Edge: Breezeway.
Breezeway offers nine features exclusive to its platform, including customizable room checklists, cleaning protocols, multi-lingual support, remote inspections, and Airbnb integration. It also supports Android and iOS compatibility, making it versatile for field staff.
Lavanda has no listed features beyond basic property management functions, with no unique features highlighted. Its limited feature set and lack of recent updates make it harder to compare. Edge: Breezeway.
Breezeway’s customer support is rated 4.53 out of 5, with reviews emphasizing responsiveness and helpfulness. Users mention support team engagement, quick issue resolution, and ongoing product improvements based on user feedback.
Lavanda offers no recent review data or support ratings, leaving its support quality unverified. Without evidence of a dedicated support team or positive user feedback, Breezeway remains the stronger support provider. Edge: Breezeway.
Breezeway’s integration network includes 15 verified partners, such as Guesty, Hostaway, Mews, and Airbnb. These connections enable smoother operations, automation, and data sharing across property management and booking platforms.
Lavanda has no listed integrations, limiting its ability to connect with existing systems. This reduces its appeal for hotels relying on multiple tools. Edge: Breezeway.
Breezeway’s recent reviews show an impressive 99% likelihood to recommend, with a net promoter score of 9.53 out of 10. Its user base, primarily vacation rentals and hotels, consistently praises its task management, support, and ROI.
Lavanda has no recent reviews, making it impossible to gauge user satisfaction or property ratings. Given the clear, recent positive feedback for Breezeway, it is the more highly-rated choice. Edge: Breezeway.
Breezeway does not publicly list detailed pricing but operates on a monthly subscription model, usually tailored to property size and feature needs. The platform does not offer a free trial, so costs are customized upon inquiry.
Lavanda also does not disclose pricing details, reflecting a common practice in niche proptech solutions. Without transparent costs, budgeting becomes uncertain, but Breezeway’s established pricing structure provides more confidence.
Not ideal if your hotel:
Hotels that want proven reliability, broad integrations, and extensive features should choose Breezeway.
Not ideal if you prefer limited, niche solutions without recent user feedback.
Not ideal if your hotel:
Teams that need a specialized, regional system may find value in Lavanda.
Not ideal if you require a mature, reviewed platform with broad support.
Breezeway is a mature, well-rated platform with extensive features, integrations, and proven user satisfaction, making it a reliable choice for most hotels. Its versatility suits a wide range of property types and operational needs, especially if automation and communication are priorities.
Lavanda, while promising in its niche, currently lacks the recent reviews, feature transparency, and broad regional support to challenge Breezeway’s dominance. Unless your hotel is in London, and you seek a very specific, simplified solution, Breezeway offers more certainty and value.
If your hotel needs a proven, highly-rated operations platform with extensive support and integrations, choose Breezeway.
If you operate solely in the UK and need a very niche-focused tool, consider Lavanda, but be aware of the limited recent feedback.
For most hoteliers, Breezeway’s comprehensive offering makes it the clearer choice.
According to HTR's product database, Breezeway and Lavanda share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Android compatible | ||
| Cleaning checklists | ||
| Customizable per room checklists | ||
| Multi-lingual | ||
| Remote inspection services | ||
| iOS Compatible |
What hoteliers love
Users greatly appreciate Breezeway's task management and scheduling capabilities. They highlight how the system makes operations smoother with feature... Users greatly appreciate Breezeway's task management and scheduling capabilities. They highlight how the system makes operations smoother with features like auto-scheduling, customized task templates, and real-time tracking. These features ensure tasks are completed efficiently, saving time and reducing manual errors.
The guest communication tools within Breezeway, particularly the SMS text feature, are highly favored by users. These tools enable timely and effectiv... The guest communication tools within Breezeway, particularly the SMS text feature, are highly favored by users. These tools enable timely and effective communication with guests, which significantly enhances guest satisfaction. Users also appreciate features like auto-responses and customizable text templates.
Many users benefit from Breezeway's integration with other systems like Airbnb and property management systems. Its flexibility to adapt to different... Many users benefit from Breezeway's integration with other systems like Airbnb and property management systems. Its flexibility to adapt to different business models and requirements is also highlighted, making it a versatile tool for various operational needs.
Where hoteliers push back
Feedback for the mobile app includes suggestions for additional features and improvements in the user interface. Users recommend adding functionalitie... Feedback for the mobile app includes suggestions for additional features and improvements in the user interface. Users recommend adding functionalities that are available on the desktop version to the mobile app to increase the overall usability for field staff.
While Breezeway is praised for its features, some users mention challenges during the initial setup and implementation phase. They advise allocating e... While Breezeway is praised for its features, some users mention challenges during the initial setup and implementation phase. They advise allocating enough resources and time for this process to ensure a smooth transition and full deployment of the software's capabilities.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Breezeway and Lavanda share many core Cleaning & Operations features, but each has unique capabilities. Breezeway offers 15 verified integration partners, while Lavanda offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Breezeway leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Breezeway: No. Lavanda: No. Neither product currently offers a free tier. Most Cleaning & Operations vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Breezeway has an HT Score of 100 and Lavanda has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor