Smart noise measurement solutions
Breezeway
4.9 (30 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Breezeway
Ranked 1 (out of 24) in Cleaning & Operations
Property Operations & Services Platform
99% recommended by 27 hotels
More than 50% of Breezeway’s reviews come from United States of America.
What is Breezeway?
Founded in 2015 | Headquarters in Boston (United States) | 80 employees
Breezeway is a cutting-edge property operations and services platform tailored for short-term rentals, hotels, and resorts. It significantly enhances operational efficiency by automating task management and scheduling, ensuring that all property management activities are streamlined and optimally coordinated. The platform boasts an intuitive interface that facilitates seamless communication among team members and with guests, promoting smoother operations. Additionally, Breezeway’s comprehensive features include detailed reporting tools, which help in reducing operational costs while elevating the guest experience. Although some users report initial setup challenges, the platform's overall impact on operational efficiency and guest satisfaction is highly valued.
Capabilities
Task Scheduling
Task Scheduling
Scheduling property care tasks like cleans, inspections, and maintenance repairs is time-consuming. Breezeway's next-generation auto-scheduling tools enables hosts and property managers to schedule work based on reservation, guest, and property data, saving them hundreds of hours, ensuring the right job is assigned to the right person and at the right time.
Mobile App and Checklists
Mobile App and Checklists
Breezeway's customizable checklists and mobile apps equip your teams with user-friendly tools, so they can perform detailed work at each property that complies with your company's brand standards.
Team Coordination
Team Coordination
Our tools give you the visibility to monitor progress in real-time, adjust assignments for last-minute changes, and triage issues as soon as they arise. You'll finally have complete confidence that every property is clean, well-maintained, and ready for check-in.
Guest Messaging
Guest Messaging
Breezeway's SMS messaging tools empower professionals to stay on top of in-house issues, increase guest satisfaction, and drive 'gap night' revenue. Save time with ready-to-go templates and AI-powered Suggested Replies based on property and reservation data stored in Breezeway.
Features
Other
9/12 features
Breezeway Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Breezeway is the #1 most trending product in the Cleaning & Operations category (out of 24) and the #72 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBreezeway’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Breezeway as the #1 Cleaning & Operations provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Breezeway Pricing
Pricing Available By Request
Breezeway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Breezeway to Top Alternatives
Pillow’s innovative technology allows residents have access to a full suite of management services and participate in a revenue share program with their building to earn extra income through the short-term rental economy
Want to find out if Breezeway is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
3 | Small (10-24 room)
7 | Medium (25-74 room)
16 | Large (75-199 room)
5 | X-Large (200+ room)
Country
31 | United States of America
Type
29 | Vacation Rentals & Villas
19 | Resorts
15 | Bed & Breakfast & Inns
8 | Boutiques
8 | Branded Hotels
6 | Airport/Conference Hotels
5 | Luxury Hotels
3 | City Center Hotels
2 | Extended Stay & Serviced Apartments
2 | Limited Service & Budget Hotels
1 | RV Parks & Campgrounds
Region
31 | North America
Category
30 | Cleaning & Operations
18 | Housekeeping Software
16 | Guest Messaging Software
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Breezeway for its significant impact on operations efficiency, particularly in task management and scheduling. Its intuitive interface and comprehensive features facilitate smooth communication among team members and with guests. Breezeway's ability to automate tasks and provide detailed reporting aids in both reducing operational costs and enhancing the guest experience. However, some users mention initial setup challenges and specific feature requests such as improved inventory management and text dashboard enhancements.
AI-generated from the text of customer reviews
Looking for specific info?
10
Breezeway has allowed us to streamline operations!
Co-Founder from 50-74 room Boutique in Telluride (United States of America)
Verified
8 months ago
The people. So responsive and helpful. Great training tools. Anytime I need assistance with setting something up there seems to be a training video or information online that allows me to easily solve my own problems. So easy to use and set up. Breezeway has allowed us to streamline operations! The automated workflows are easy to set up and...
United States of America
United States of America
Co-Founder
Medium Hotel
10
Best software ever
General Manager from 25-49 room Bed & Breakfast & Inn in Oakland (United States of America)
Verified
8 months ago
I use this for operations, scheduling and housekeeping for 550 vacation rentals and I wouldn’t be able to get through the day without it. User friendly and on point. I highly recommend Breezeway to anyone.
United States of America
United States of America
General Manager
Medium Hotel
10
Outstanding Software
Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Kill Devil Hills (United States of America)
Verified
8 months ago
The use of Breezeway makes our operations department very efficient. Were able to communicate with guests, schedule tasks, and keep important property notes and information all under one platform.
United States of America
United States of America
Operations Manager
Large Hotel
10
Couldn't live without Breezeway
Office Manager from 100 to 199 room Bed & Breakfast & Inn in Jackson (United States of America)
Verified
8 months ago
Breezeway's calendar feature helps #operations stay on track with deadlines and assigning which team member is responsible for it. task management has never been easier and there is NO WAY we'd be able to go without this feature now that we're using it. Tasks can be tailored to a particular property, associated with specific reservations, o...
United States of America
United States of America
Office Manager
Large Hotel
10
How we scaled with Breezeway
CMO from 200 to 499 room Boutique in Sedona (United States of America)
Verified
8 months ago
Thanks to Breezeway, we've successfully scaled our business from 250 properties to nearly 700 across multiple locations in just four years.
United States of America
United States of America
CMO
X-Large Hotel
10
Breezeway is perfect for my small vacation rental business!
Owner from 200 to 499 room Branded Hotel in Oklahoma City (United States of America)
Verified
9 months ago
Saves time & stress of scheduling our team. Helps guests get timely responses to their concerns, especially when guest messages come in after hours when I’m asleep.
United States of America
United States of America
Owner
X-Large Hotel
10
Breezeway makes our lives a breeze!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Santa Rosa Beach (United States of America)
Verified
9 months ago
I love the fact that I can pull reports for owners, or if there is a question ever by an OTA that needs addressing we have time stamped proof to provide! We love that it integrates with Airbnb and our pms makes our lives easier! We look forward to adding breezeway assist in Q1 2024!
United States of America
United States of America
General Manager
Large Hotel
10
Efficient Software Service
Customer Care Advisor from 100 to 199 room Bed & Breakfast & Inn in Kill Devil Hills (United States of America)
Verified
9 months ago
I like the ease of scheduling my maintenance techs, pool and spa vendors, and housekeepers. Breezeway allows me to maintain great communication with my guests as well!
United States of America
United States of America
Customer Care Advisor
Large Hotel
10
Great product, increased communication and efficiency within operations and very user friendly!
Director of Operations from 100 to 199 room Branded Hotel in Hilton Head Island (United States of America)
Verified
9 months ago
- Quicker response time between departments and with our guests. - easy to user for all levels of technical ability. - accountability for property managers and housekeeping. - auto text are improved communication - reports, having the ability to customize, download, share. - customer service team - they want to know our input and make chang...
United States of America
United States of America
Director of Operations
Large Hotel
10
Scheduling and task
Property Manager from 75-99 room Bed & Breakfast & Inn in Sevierville (United States of America)
Verified
9 months ago
Having Breezeway auto schedule task takes aways countless hours wasted on making schedules and reviewing for updates and changes. And the contract cleaners are always up to dtae!
United States of America
United States of America
Property Manager
Large Hotel
- 1
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Expert Q&A and Partner Recommendations
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Breezeway hasn’t been recommended by any experts or partners yet
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Support
Unverified
Breezeway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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