CiHMS vs. WavePM:
Which Is Right for You?

The Decision

When selecting a property management system (PMS), your hotel needs a solution that enhances operational efficiency, integrates seamlessly with existing systems, and offers reliable support. CiHMS by CiHMS and WavePM by WavePM aim to meet these needs but differ significantly in features, market presence, and review volume. While WavePM boasts higher ease-of-use ratings and recent reviews, CiHMS's extensive feature set and broader hotel segment adoption make it a more comprehensive choice for hotels seeking depth. Which product aligns better with your hotel’s specific needs?

Is CiHMS or WavePM Better for Hotels?

Both CiHMS and WavePM aim to streamline hotel management, but they address different hotel profiles and operational requirements. CiHMS is a full-fledged PMS with over 33 exclusive features, including channel management, revenue management, integrated CRS, and mobile apps, making it suited for larger hotels or chains that need diverse functionalities. WavePM offers a simpler, AI-driven platform focused on lease and expense management but with fewer features overall and a narrower market presence. Do you need a feature-rich PMS or a straightforward, AI-enhanced platform?

CiHMS vs WavePM: Which Should Your Hotel Choose?

If your hotel operates at a large scale, with multiple sales channels, complex revenue management, and a need for extensive integrations, CiHMS is the better fit. It’s especially suitable for resorts, city hotels, and branded properties, with a 0/5 rating in hotel reviews indicating limited user feedback but extensive feature depth. Conversely, if your hotel is a motel or smaller property prioritizing ease of use and AI-driven insights, WavePM’s higher ease-of-use score (5/5) and minimalist approach could serve you better. For hotels that require robust, customizable management tools, CiHMS leads; for those seeking simplicity and AI features, WavePM is attractive.

Is CiHMS or WavePM Easier to Use?

CiHMS scores 4.9/5 for ease of use, with users praising its intuitive interface and stability. However, some note that onboarding can be complex due to the system’s broad functionality, and mobile support is still limited. WavePM scores a perfect 5/5, with reviews highlighting its user-friendly, modern architecture and straightforward setup, making staff adoption quicker. Given WavePM’s recent reviews and high ratings, it currently offers a more accessible user experience. Edge: WavePM.

Which Has Better Features: CiHMS or WavePM?

CiHMS offers 33 distinct features, covering everything from a spa & wellness module to online support, multi-currency, and digital registration. It includes advanced modules like revenue management, booking engines, automated night audits, and guest profiles, giving it a comprehensive hotel management scope. WavePM, by contrast, provides no exclusive features but focuses on AI-driven insights, lease management, and expense tracking. If your hotel needs a broad feature set, CiHMS wins; if AI-driven decision tools are your priority, WavePM's simplicity and focus may suffice. Edge: CiHMS.

Which Has Better Customer Support: CiHMS or WavePM?

CiHMS boasts a support rating of 4.92/5 from 101 reviews, with hoteliers praising its professionalism, quick response times, and comprehensive onboarding. Users mention that support resolves issues efficiently, even during complex integrations. WavePM’s support rating is slightly lower at 4/5 with fewer reviews, but users still find support responsive and helpful. Given the larger review volume and recent feedback, CiHMS’s support is more proven and reliable. Edge: CiHMS.

Which Has More Integrations: CiHMS or WavePM?

CiHMS features three verified partners, including SiteMinder, DerbySoft, and Easyway, facilitating seamless connectivity with booking platforms and distribution channels. WavePM has no verified integrations, limiting its ability to connect with external systems and third-party tools. For hotels that rely on multiple channels or need a highly integrated PMS, CiHMS offers a clear advantage. Edge: CiHMS.

Which Do Hoteliers Rate Higher: CiHMS or WavePM?

While CiHMS has a high overall NPS score of 9.8/5 and a likelihood to recommend of 98%, it lacks recent reviews, which diminishes confidence in current performance. WavePM, with a 10/5 NPS score and 100% likelihood to recommend, benefits from more recent feedback, mainly positive, emphasizing its architecture and flexibility. Considering the volume and recency of reviews, WavePM’s ratings are more current and favorable. Edge: WavePM.

How Much Do CiHMS and WavePM Cost?

CiHMS charges a flat $900 monthly fee without a free trial or tiered pricing options, making it a significant investment. WavePM does not list explicit pricing, suggesting it may be customized or less transparent about costs. If budget is a concern, the clear pricing of CiHMS offers predictability, but the higher cost might be justified by its extensive features. Clarification from WavePM is needed for a definitive comparison. However, given the lack of transparency, CiHMS's pricing structure is more concrete.

What Type of Hotel Should Use CiHMS?

• Hotels that require a comprehensive PMS with broad functionality, including revenue management, booking engine, and multi-channel management.
• Large resorts, city hotels, or branded properties with complex operations.
• Hotels seeking advanced reporting tools for performance analysis.
• Hoteliers aiming for multi-lingual, multi-currency support, and centralized management.
• Teams that prioritize automation and real-time insights to optimize revenue and operations.

Not ideal if your hotel:

• Is small, with straightforward operations.
• Prefers minimalistic, easy-to-learn platforms.
• Needs a mobile-first experience with dedicated apps.
• Operates primarily within a single region with limited integration needs.

What Type of Hotel Should Use WavePM?

• Small motels, boutique properties, or properties emphasizing AI-driven insights.
• Teams seeking a simple, intuitive platform that minimizes training time.
• Hotels with limited technical resources or staff unfamiliar with complex PMS.
• Hotels that want a modern, flexible architecture adaptable to future needs.
• Hotels looking for a system that supports quick onboarding and easy daily management.

Not ideal if your hotel:

• Requires extensive integrations and automation.
• Manages multiple properties with complex distribution channels.
• Needs robust revenue management or advanced reporting features.
• Operates in regions where support and updates are limited.

The Bottom Line for Hotels: CiHMS vs WavePM

CiHMS is a highly detailed hotel management system suited for larger hotels, chains, and resorts that need a full suite of features. Its extensive modules support complex operations, multi-channel management, and detailed reporting, making it ideal for hotels aiming to optimize revenue and streamline multiple departments. The downside is a higher cost and a steeper learning curve, especially for smaller properties.

WavePM offers a clean, AI-powered platform designed for smaller hotels or properties prioritizing ease of use and quick deployment. While it lacks the depth of CiHMS, its architecture and recent reviews suggest it’s a solid choice for properties that value simplicity, modern design, and AI insights. It’s best for hotels that want a more straightforward management experience without extensive integrations.

Choose CiHMS if your hotel needs deep functionality, extensive integrations, and scalable solutions. Opt for WavePM if your priority is an easy-to-use platform with AI features that support growth and operational clarity.

In conclusion, CiHMS dominates in overall features, support, and hotel segment coverage, backed by more reviews and a longer market presence. WavePM’s current high ease of use and recent positive reviews make it appealing for smaller properties or those new to PMS solutions. Your decision should hinge on your hotel’s size, complexity, and strategic priorities.