Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Mobile App
Automated night audit
Calendar view
Calendar view
Calendar view
Calendar view
Calendar view
Calendar view
Calendar view
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping module
Housekeeping module
Housekeeping module
Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Channel Manager
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support
Online 24/7 support
Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module
Spa & Wellness Module

Hoteliers say

Hoteliers like VinHMS for its ability to streamline operations and enhance customer experiences. The platform integrates functionalities like revenue management and room allocation, contributing to a 30% revenue increase and a 60% reduction in IT needs. The system's seamless integration of PMS and POS supports efficient management of hotel and F&B operations, while innovative features like mobile access enhance operational flexibility. Users note its ability to automate and accelerate check-ins, improving guest satisfaction and operational efficiency.

AI-generated from the text of customer reviews

24/7 Support

Customization and Flexibility

Room Allocation and Check-In Efficiency

POS Capabilities and Features

User Interface and Training Materials

Revenue Management and Report Generation

Seamless Integration with PMS and POS

Cutting-Edge Technology and Cost Efficiency

System Performance and Loading Speed

Looking for specific info?

CIHMS

Guest Service Superviors from 500+ room Boutique in Ganh Dau (Vietnam)

Verified

19 days ago

Convenient for users, synthesizes many reports. Has clear data and number of customers Convenient for users, synthesizes many reports. Has clear data and number of customers. Stores a lot of information and makes it easy to search for information.

Vietnam

Guest Service Superviors

X-Large Hotel

Share review

CIHMS review

IT from 500+ room Boutique in Nha Trang (Vietnam)

CIHMS cihms is an easy-to-use and accessible software for users and businesses the management system is not too complicated, the support team is good and handles problems quickly

Accounting report/ audit trails

Accounting from 500+ room Boutique in Nha Trang (Vietnam)

20 days ago

I like the most HMS system than opera :The first i can use it everywhere i want, it's not no limit access. The second HMS have a lot of reports to support my jobs.

Accounting

Good experience

I like the most HMS system the first i can use it everywhere i want. It not limit access. The second: HMS have a lot of reports to support my jobs.

Easy Setup, Valuable Insights, and Effective Support

Service Center from 1 to 4 room Boutique in Ganh Dau (Vietnam)

21 days ago

The system is easy to set up and its support greatly assists in daily operations. The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing channels.

Service Center

X-Small Hotel

24/7 Customer Support, User-Friendly Interface

FO Supervisor from 500+ room City Center Hotel in Nha Trang (Vietnam)

A dedicated 24/7 support service is available through all channels to promptly address endusers' needs and provide precise guidance. Improved a lot of the communication between receptionists and customers. So our hotel can enhance service quality and create a smart journey for customers

FO Supervisor

Easy-to-Use and User-Friendly Hotel Management Software

Customer Service Center from 200 to 499 room Boutique in Hue (Vietnam)

23 days ago

The intuitive interface, modern design, and clear layout make it easy for staff to learn and use on a daily basis.

Customer Service Center

Property Management Systems

accounting from 500+ room Boutique in Binh Minh (Vietnam)

sthe ystem support my hotel a lot, very fast and clearly . the times to checkin is very short and easy

accounting

I am very satisfied with the support from you

Administration from 500+ room Boutique in Ganh Dau (Vietnam)

26 days ago

Processing speed is fast, accurate, and in focus. True to the needs of users. I am very satisfied with the support from you.

Administration

Level-up Relationship with Members: The Hanoi Club Hotel & Residences Strengthens Its Loyalty Management with CiHMS

IT Manager from Casino in Tay Ho (Vietnam)

1 months ago

CiHMS was able to fulfill the needs of loyalty management of The Hanoi Club & Residences. The team has perfectly adapted and customized CiHMS to match the specific needs with a 24/7 support team for confidence in using the software. CiHMS is proud to make a significant change in The Hanoi Club’s loyalty management.

IT Manager

Company	Functionality
SiteMinder 92% recommended by 2314 hotels	Booking Engine
This integration hasn’t been verified by RateGain yet. RateGain 94% recommended by 583 hotels	Rate Shopping
This integration hasn’t been verified by TrustYou yet. TrustYou 89% recommended by 369 hotels	Guest Surveys & Feedback
This integration hasn’t been verified by CiHMS yet. Otelier 89% recommended by 101 hotels
DerbySoft 96% recommended by 13 hotels	Hotel Metasearch Management Software
This integration hasn’t been verified by Booking.com yet. Booking.com 10% recommended by 1 hotels
This integration hasn’t been verified by Google yet. Google 0% recommended by 0 hotels	Direct Booking Tools

CiHMS

Hoteliers Most Frequently Mention

What is CiHMS?

Direct billing

Direct billing

Direct billing

Direct billing

RevPaR & ADR Reports

RevPaR & ADR Reports

RevPaR & ADR Reports

RevPaR & ADR Reports

RevPaR & ADR Reports

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Channel Manager

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Mobile App

Automated night audit

Calendar view

Calendar view

Calendar view

Calendar view

Calendar view

Calendar view

Calendar view

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill