CiHMS

4.9 (72 REVIEWS)

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HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Comprehensive hotel management system

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Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like VinHMS for its ability to streamline operations and enhance customer experiences. The platform integrates functionalities like revenue management and room allocation, contributing to a 30% revenue increase and a 60% reduction in IT needs. The system's seamless integration of PMS and POS supports efficient management of hotel and F&B operations, while innovative features like mobile access enhance operational flexibility. Users note its ability to automate and accelerate check-ins, improving guest satisfaction and operational efficiency.

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Vinpearl, Melia Vinpearl, The Hanoi Club & 50 others

Read their reviews

Support

World-class

29 reviews mentions in "Support"

26 positive

3 negative

Hoteliers often commend the CiHMS Property Management System for its customer support. The system provides a dedicated 24/7 support service accessible through multiple channels, which ensures that users receive prompt and efficient assistance. This round-the-clock availability is highly valued by users, as it allows for the swift resolution of issues, reducing downtime and enhancing overall user satisfaction. The support team is noted for its responsiveness and expertise, efficiently addressing and managing system-related issues, thus preventing recurrences. Additionally, the support extends beyond issue resolution to encompass comprehensive guidance, helping users make the most of the system's features. These facets combine to create a supportive infrastructure that hotel staff rely on, thereby contributing to the system’s reliability and effectiveness in managing hotel operations.

Accounting

1 months ago

Verified

... Quick Problem Support 24/7, Favorable design, Easy to use for newbies, Easy operation ,There are many discount codes, 1 Great invention. ...

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Accouting

1 months ago

Verified

... We very like systems HMS because we feels system are basic and fast, the employees very support us when we have issues24/7. ...

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Female

1 months ago

Verified

... I like about support resolve program I like about support quickly resolving program finance and Also still supported 24/24. I also received very friendly support from the system's staff. ...

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IT

2 months ago

Verified

... CIHMS cihms is an easy-to-use and accessible software for users and businesses the management system is not too complicated, the support team is good and handles problems quickly ...

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Guest Service Superviors

2 months ago

Verified

... Sometimes there will be days when there is an upgrade needed so reporting at night will be affected a bit. If this part can be edited, the application will be better. ...

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Accounting

2 months ago

Verified

... I like the most HMS system the first i can use it everywhere i want. It not limit access. The second: HMS have a lot of reports to support my jobs. ...

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Accounting

2 months ago

Verified

... I like the most HMS system than opera :The first i can use it everywhere i want, it's not no limit access. The second HMS have a lot of reports to support my jobs. ...

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Duty Manager

3 months ago

Verified

... I am really satisfied with the products of system so far. The Team is always supportive and helpful. I have used and taken full advantage of the available features. ...

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Housekeeping manager

3 months ago

Verified

... I like this PMS system very much because the trainer that they are guidance us with a very carefully when we are using for the practical . ...

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Guest Service Supervisor

3 months ago

Verified

... Staff promptly receive information and address system errors ...

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Chuyen Vien Hanh Chinh

3 months ago

Verified

... and efficient assistance for users and delivering clear, reliable guidance. The platform is equipped with a ...

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ban ve

3 months ago

Verified

... If more software is released, you need to manage it more tightly because if there is too much software, the system will be uncontrollable and will be missed and run around with each other. ...

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FINANCE

3 months ago

Verified

... support service is available through all channels to promptly address end-users' needs and provide precise guidance. ...

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CUSTOMER

5 months ago

Verified

... Optimizing the app's menu layout and adding an automated tutorial for new users will make it an excellent tool for users. ...

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Front Office Manager

6 months ago

Verified

... For me, it's ok until now. But for improvement, I think this PMS should update the quality of sever, sometimes it's delayed ...

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IT Manager

7 months ago

Verified

... configuration and operation, and the support team is very professional and enthusiastic in guiding customers to install and use. ...

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Restaurant Service Captain

9 months ago

Verified

... easy to understand, easy to operate and full of necessary features for restaurant operations. Reports were delivered very quickly and accurately. ...

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FOM

9 months ago

Verified

... Some time system still have small bug, but when i call to CS department o VinHMS they support us well ...

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Receptionist

9 months ago

Verified

... 24/7 support service provides quick responses and accurate guidance through various media channels, addressing ...

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Guest Service Supervisor

9 months ago

Verified

... The system is convenient, easy to use and management. (One of them is the create e-24/24 support staff for system errors.Have access to the management system anywhere on a web browser ...

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Supervisor

9 months ago

Verified

... 24/7 support services, with enthusiastic and dynamic staff. The integrated system boasts a multitude of diverse features, making it easy to operate and utilize. ...

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ACCOUTING

10 months ago

Verified

... The system is easy to set up and its support greatly assists in daily operations. The reporting system provides ...

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Manager

10 months ago

Verified

... advancements in security features are crucial to safeguarding sensitive customer data and preventing fraudulent activities ...

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Director of Revenue and Reservation

10 months ago

Verified

... The report "Master Data reservation". The rooming list is imported quickly. Rate code: many functions and update the rate code easily. ...

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Accouting

10 months ago

Verified

... The system is easy to set up and its support greatly assists in daily operations. The reporting system provides ...

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Duty Manager

10 months ago

Verified

... work 24/24 - Especially Mr. Nguyen Hoang Nhat. He is extremely enthusiastic to support us when we get trouble with ...

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Duty Manager

10 months ago

Verified

... not have to wait longer than 3 minutes to receive a response, even if the customer service team cannot handle it, they will also give you a response deadline. Besides, their advices and suggestions for ...

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Guest service supervisor

10 months ago

Verified

... HMS should provide users with instructions on system features so that users can learn more easily. Thank you so much for the app. ...

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TT phục vụ

10 months ago

Verified

... - The software can track revenue anywhere.- Enthusiastic support staff. Quickly handle customer problems -Easy-to-see and accessible interface .-Smart asset management ...

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Duty Manager

10 months ago

Verified

... technology Property Management System product from a young, dynamic Vietnamese team. The application is quite friendly for users with ...

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bộ phận Dịch vụ khach hang

11 months ago

Verified

... Report data quickly and conveniently Easy to make data reports quickly and conveniently Feedback/Troubleshooting Efficient Job Handling Fix system errors quickly ...

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Reservation Agent

11 months ago

Verified

... Your support team is truly professional and enthusiastic. Your service has exceeded ...

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Automation

Effortless

14 reviews mentions in "Automation"

13 positive

1 negative

Hoteliers often highlight the effectiveness of automation in CiHMS’s Property Management System, emphasizing that it significantly enhances workflow efficiency by streamlining repetitive tasks such as reservations, check-ins, and reporting. They note that the automation features allow immediate access to important reports, improving operational efficiency. This automation supports rapid and insightful communication among hotel staff and with customers, contributing to an elevated service quality, as staff can focus more on guest interactions rather than administrative tasks. By reducing manual errors, CiHMS helps create a seamless and efficient guest experience. Additionally, hoteliers appreciate how the system automates various operational tasks, thereby reducing the time and effort required to perform them manually.

IT

2 months ago

Verified

... CIHMS cihms is an easy-to-use and accessible software for users and businesses the management system is not too complicated, the support team is good and handles problems quickly ...

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Reception

3 months ago

Verified

... with my experience using the CiHMS software, is how seamlessly it helps me manage guest interactions and hotel operations. The ...

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Guest Service Supervisor

3 months ago

Verified

... The team efficiently addresses and manages system-related issues ...

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ban ve

3 months ago

Verified

... Diverse, smart, functional and convenient applications . Many software are fully functional, users do not need to do much work ...

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FINANCE

3 months ago

Verified

... CiHMS features. Implementing user rights, such as the activation and deactivation of admin privileges, would enhance the ...

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Head of Engineering

5 months ago

Verified

... integration with POS devices allows for quick and efficient order processing, reducing wait times and improving ...

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Finance Controller

5 months ago

Verified

... shift duration, and converts this information into salary details. This would streamline the process and enhance ...

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Front Office Manager

6 months ago

Verified

... I usually use the reservations & checkin, report functions. It's really easy to access. I can access the PMS in anywhere and get the necessary report immediately. ...

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IT Manager

7 months ago

Verified

... using it for the first time, it would be nice to have automated guidance due to the complexity of the software. Additionally, ...

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Restaurant Service Captain

9 months ago

Verified

... easy to understand, easy to operate and full of necessary features for restaurant operations. Reports were delivered very quickly and accurately. ...

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FOM

9 months ago

Verified

... The system support my hotel alot. Very good. We can easilly make booking, customer profile and management them. There for my customer actuallu satisfied. ...

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FO

9 months ago

Verified

... my customer actually feel satisfied when their time check-in is very shortThe system has been immensely beneficial to my hotel. It allows us to seamlessly monitor room bookings and gather pertinent customer information. As a result, our customers are genuinely satisfied with their experience, particularly appreciating the significantly reduced check-in time. ...

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Receptionist

9 months ago

Verified

... The system needs to provide additional specific and easily understandable error information for users. Enhancing the POS capabilities would be beneficial for managing our restaurant chain efficiently. ...

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ACCOUTING

10 months ago

Verified

... features, especially if we have separate restaurants from the hotel. Therefore, enhancing the ...

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Manager

10 months ago

Verified

... I appreciate how POS systems simplify and automate the checkout process, reducing wait times ...

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Manager of FB departmet

10 months ago

Verified

... CiHMS has helped us reduce unnecessary work times and have control of the business in a professional ...

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Accouting

10 months ago

Verified

... would be highly convenient to have an attendance check feature in the staff app. This would enable staff to easily check-in for their shifts online, while the ...

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Duty Manager

10 months ago

Verified

... say simply: you have a very good, enthusiastic, and helpful customer care team. Customers will not have to wait longer than 3 minutes to receive a response, even if the customer service team cannot handle it, they will also give you a response deadline. Besides, their advices and suggestions for your situation are always helpful. ...

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Integrations

Seamless

7 reviews mentions in "Integrations"

4 positive

3 negative

Hoteliers often highlight the importance of integrations with CiHMS’s Property Management Systems product. They appreciate the range of integrations available, as it connects seamlessly with essential systems like PMS, CRM, and payment processors, streamlining operations. Users note the ease of setting up these integrations; however, they also express a need for further enhancements to ensure reliability, as there are occasional syncing issues. Additionally, they value the ability to customize integrations to align with specific operational needs, which aids in tailoring the system to suit individual property requirements. Overall, while the existing integrations are mostly effective, continuous improvement is necessary to maintain consistent functionality.

IT

2 months ago

Verified

... need to improve User relationship when using multi site.Like user cashier ID, User main site, sub site. need to add fields to support data export for admin review ...

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Duty Manager

3 months ago

Verified

... need to progressed. It would be more effective if HMS teams visited the property to organize meetings with ...

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Guest Service Supervisor

3 months ago

Verified

... there are several newly updated programs available, it still needs to be refined and thoroughly tested before it ...

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FINANCE

3 months ago

Verified

... Providing training sessions monthly to hotels (using CiHMS) would greatly benefit for operation, helping ...

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Head of Engineering

5 months ago

Verified

... satisfaction. I particularly appreciate its ability to synchronize orders across multiple devices and departments, which ...

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Front Office Manager

6 months ago

Verified

... I usually use the reservations & checkin, report functions. It's really easy to access. I can access the PMS in anywhere and get the necessary report immediately. ...

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IT Manager

7 months ago

Verified

... The software needs some tweaks related to the outlet module, including the interface with the addition of ...

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Guest Service Supervisor

9 months ago

Verified

... Develop additional customer communication applications - "messages" for customers can easily contact the hotel even when going out, anytime, anywhere ...

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ACCOUTING

10 months ago

Verified

... comprehensive POS features, especially if we have separate restaurants from the hotel. Therefore, enhancing the ...

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Manager

10 months ago

Verified

... wait times and minimizing errors. Additionally, their integration with inventory management and accounting software provides ...

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Value

Outstanding

25 reviews mentions in "Value"

24 positive

1 negative

Hoteliers often appreciate the value provided by CiHMS’s Property Management Systems, highlighting that while the system effectively streamlines operations and enhances hotel management, there is room for improvement in server quality as occasional delays are reported. Additionally, CiHMS excels in its functionality areas like ordering and payment through CiPOS, yet some users suggest enhancements in customizability of reports and training resources. Notably, the loyalty management features have been praised for their adaptability and reliable support, thus aiding in strong relationship building with guests. However, the cost versus the range of features and occasional technical hitches can be a concern, suggesting the need for more transparent and competitive pricing strategies to enhance perceived value despite the overall satisfaction with performance and support services.

Guest Service Superviors

2 months ago

Verified

... Convenient for users, synthesizes many reports. Has clear data and number of customers Convenient for users, synthesizes many reports. ...

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Accounting

2 months ago

Verified

... I like the most HMS system than opera :The first i can use it everywhere i want, it's not no limit access. The second HMS have a lot of reports to support my jobs. ...

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Accounting

2 months ago

Verified

... I like the most HMS system the first i can use it everywhere i want. It not limit access. The second: HMS have a lot of reports to support my jobs. ...

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Administration

2 months ago

Verified

... Processing speed is fast, accurate, and in focus. True to the needs of users. I am very satisfied with the support from you. ...

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IT Manager

2 months ago

Verified

... Level-up Relationship with Members: The Hanoi Club Hotel & Residences Strengthens Its Loyalty Management with CiHMS ...

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Reception

3 months ago

Verified

... would make it even more efficient for handling tasks in different areas of the hotel ...

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Housekeeping manager

3 months ago

Verified

... In my opinion with this system that helps us to improve the system in hotel industry because they help the hotel to get the revenue easily ...

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ban ve

3 months ago

Verified

... If more software is released, you need to manage it more tightly because if there is too much software, the system will be uncontrollable and will be missed and run around with each other. ...

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FINANCE

3 months ago

Verified

... By far the best all-in-one PMS ...

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IT Supervisor

3 months ago

Verified

... The software has a user friendly interface. Features suitable for use in the restaurant & hotel system. The current features on the software are quite suitable for system operation. ...

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Finance Controller

5 months ago

Verified

... Optimize hotel operations with CiHMS ...

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CUSTOMER

5 months ago

Verified

... Review CiHMS and CiPOS ...

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Front Office Manager

6 months ago

Verified

... For me, it's ok until now. But for improvement, I think this PMS should update the quality of sever, sometimes it's delayed ...

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IT Manager

7 months ago

Verified

... complexity of the software. Additionally, keeping things more organized in the same compartments and categories can ...

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Restaurant Service Captain

9 months ago

Verified

... No other changes needed. I have no further comments, to me, all the features are very sensible and perfect. Thanks. ...

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FOM

9 months ago

Verified

... good. We can easilly make booking, customer profile and management them. There for my ...

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FO

9 months ago

Verified

... The system support my hotel a lot. We can easily observe customer's booking ...

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Receptionist

9 months ago

Verified

... through various media channels, addressing the needs of end-users. ...

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Guest Service Supervisor

9 months ago

Verified

... Smart hotel management system ...

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ACCOUTING

10 months ago

Verified

... The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing ...

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Manager

10 months ago

Verified

... Streamlining Business Operations with POS Systems ...

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Director of Revenue and Reservation

10 months ago

Verified

... more functions and all in one so that in the future, CiHMS product will become the best product, comparable to long-standing platform products like Opera,... ...

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Accouting

10 months ago

Verified

... The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing ...

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Manager of FB departmet

10 months ago

Verified

... bill invoice and print or send to them, it's really helping my job. CiHMS has helped us reduce unnecessary work times ...

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Duty Manager

10 months ago

Verified

... advices and recomendations are always helpful. ...

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admin

10 months ago

Verified

... You guys provide quick and enthusiastic support You guys provide quick and enthusiastic support. Support for ongoing problems, CONVENIENT, can update plans, items, ...

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TT phục vụ

10 months ago

Verified

... - Currently the system is very smooth and easy to use. We have not yet evaluated any other software because the software is so great ...

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Duty Manager

10 months ago