CiHMS

4.9 (95 REVIEWS)

HTR Score icon
HT Score  
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Comprehensive hotel management system

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Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like CiHMS for its seamless integration with various hotel operations, significantly boosting revenue and operational efficiency. Its intuitive interface and robust reporting capabilities offer clear insights into hotel activities, helping management make data-driven decisions. The scalability and customization enable adaptation to dynamic business needs, while features like task coordination and cloud-based access improve staff workflow and reduce costs associated with IT infrastructure.

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Vinpearl, Melia Vinpearl, The Hanoi Club & 58 others

Read their reviews

What Types of Hotels CiHMS is Popular For

Size

4 | X-Small (1-9 room)

2 | Small (10-24 room)

16 | Medium (25-74 room)

6 | Large (75-199 room)

65 | X-Large (200+ room)

Country

89 | Vietnam

2 | Portugal

2 | Egypt

1 | Cambodia

Type

58 | Resorts

44 | Luxury Hotels

36 | Boutiques

30 | City Center Hotels

18 | Branded Hotels

17 | Hostels

14 | Extended Stay & Serviced Apartments

14 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

10 | Vacation Rentals & Villas

9 | RV Parks & Campgrounds

4 | Bed & Breakfast & Inns

3 | Casinos

1 | Motels

Region

90 | Asia Pacific

2 | Europe

2 | Middle East

Category

94 | Property Management Systems

What is CiHMS?

Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CiHMS

FAQs

Capabilities

Smart solutions for every operational need

Revenue Growth

Operational Efficiency

Customer Experience

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Transform your hotel operations

Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.

INCLUDED

Connect hotels with distribution channels

Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.

INCLUDED

Advanced Room Rate Management for Hotels

Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.

INCLUDED

Manage all your booking channels in one platform

VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.

INCLUDED

Solutions for Food and Beverage industry

Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.

INCLUDED

CiHMS Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #11 most trending product in the Property Management Systems category (out of 319) and the #239 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
85 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CiHMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CiHMS Average CiHMS

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2

Success Stories

4

References

9

Featured Customers

CiHMS Reviews

Hotelier Rating

Excellent
89
Very Good
5
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (4)
  • Small (2)
  • Medium (16)
  • Large (6)
  • X-Large (66)

Country

  • Vietnam
    Vietnam
    (90)
  • Portugal
    Portugal
    (2)
  • Egypt
    Egypt
    (2)
  • Cambodia
    Cambodia
    (1)

Region

  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (91)
  • Middle East
    Middle East
    (2)
10

Useful and Easy Hotel Software

Receiptionist from 200 to 499 room Boutique in Halong Bay (Vietnam)

Verified
1 days ago
The system is clear, easy to learn, and works well for daily hotel tasks. It helps save time and keeps everything organized.
Country Vietnam
Receiptionist
X-Large Hotel
10

Efficient and Easy-to-Use Hotel Management Software

Waitress from 200 to 499 room Boutique in Halong Bay (Vietnam)

Verified
2 days ago
The interface is simple to navigate, even for non-tech users. Customer support is excellent, and the cloud-based system allows access from anywhere, which is a big plus.
Country Vietnam
Waitress
X-Large Hotel
10

Reporting integration capability

Sale from 25-49 room Luxury Hotel in (Egypt)

Verified
4 days ago
In addition to the built-in report templates available in the system, the software allows integration of custom reports based on user requirements, supporting customer analysis and the development of appropriate business strategies.
Country Egypt
Sale
Medium Hotel
10

SUPPORT

HỖ TRỢ UP FILE LÊN SAP from 50-74 room City Center Hotel in Hanoi (Vietnam)

Verified
14 days ago
One of the highlights of my experience was the excellent support system provided by the hotel. The staff were exceptionally friendly, responsive, and always willing to assist whenever needed. Their positive attitude created a welcoming atmosphere throughout my stay. In addition, the hotel’s internal system is well-optimized, helping streaml...
Country Vietnam
HỖ TRỢ UP FILE LÊN SAP
Medium Hotel
10

Efficient and User-Friendly Hotel Management System

accountant from 50-74 room Boutique in Ho Chi Minh City (Vietnam)

Verified
14 days ago
The system meets most of our operational requirements, supporting tasks like booking management, housekeeping status, and billing in a smooth and efficient manner. It also offers several features that are not commonly found in other systems, which gives us more flexibility in managing day-to-day operations. The support team is very responsi...
Country Vietnam
accountant
Medium Hotel
10

A Smart and Convenient System for Hotel Management

Receptionist from 75-99 room Luxury Hotel in Nha Trang (Vietnam)

Verified
16 days ago
The best thing about CIHMS is how it helps our hotel run more smoothly. From booking and check-in to housekeeping and billing, everything is connected in one system. The interface is clean and easy to understand, so our staff didn’t take long to get used to it. We also love that it’s cloud-based—it’s fast, we can access it from anywhere, an...
Country Vietnam
Receptionist
Large Hotel
10

Review CiHMS

Admin from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
16 days ago
CiHMS is a user-friendly software that’s easy to navigate and operate, even for new staff. The interface is intuitive and well-designed, making daily tasks more efficient. One of the highlights is the variety of reports available, which greatly support hotel operations and decision-making. Overall, it helps simplify complex workflows and en...
Country Vietnam
Admin
X-Large Hotel
9

Financial Controller

Financial Controller from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
19 days ago
Friendly, easy to use, have the necessary Reports, information fields clearly, Attached file feature in Night audit Report, Full and easy-to-see Report interface .
Country Vietnam
Financial Controller
X-Large Hotel
9

Good, Easy to used

IT Technican from 500+ room Luxury Hotel in Nha Trang (Vietnam)

Verified
1 months ago
Dashboard is friendly. From dashboard we can seen total about Occ, guest inhouse, guest due out and reveneus of hotel in day
Country Vietnam
IT Technican
X-Large Hotel
8

Reliable and User-Friendly

Engineer from 200 to 499 room Bed & Breakfast & Inn in Soc Trang (Vietnam)

Verified
1 months ago
The reservation and check-in features are seamless, helping us reduce guest wait times and improve customer satisfaction. Support team is responsive and knowledgeable, always ready to help when we face issues.
Country Vietnam
Engineer
X-Large Hotel
  • 1
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  • 4
  • 5
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  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

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Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
Are you a consultant or vendor that recommends CiHMS? Leave a recommendation

CiHMS Integrations

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RateGain

This integration hasn’t been verified by RateGain yet.

RateGain

94% recommended by 583 hotels

Rate Shopping
TrustYou

This integration hasn’t been verified by TrustYou yet.

TrustYou

88% recommended by 271 hotels

Guest Survey Software
Otelier

This integration hasn’t been verified by CiHMS yet.

Otelier

90% recommended by 103 hotels


SiteMinder
SiteMinder

92% recommended by 2317 hotels

Booking Engine
DerbySoft
DerbySoft

96% recommended by 13 hotels

Hotel Metasearch Management Software
Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

85/100

Recommended

98%

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