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CiHMS
4.9 (72 REVIEWS)
Ranked 15 (out of 315) in Property Management Systems
Comprehensive hotel management system
98% recommended by 53 hotels
Vinpearl, Melia Vinpearl, The Hanoi Club & 50 others
Bell - AI powered product analyst
I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like VinHMS for its ability to streamline operations and enhance customer experiences. The platform integrates functionalities like revenue management and room allocation, contributing to a 30% revenue increase and a 60% reduction in IT needs. The system's seamless integration of PMS and POS supports efficient management of hotel and F&B operations, while innovative features like mobile access enhance operational flexibility. Users note its ability to automate and accelerate check-ins, improving guest satisfaction and operational efficiency.
Vinpearl, Melia Vinpearl, The Hanoi Club & 50 others
Read their reviewsSupport
World-class
29 reviews mentions in "Support"
26 positive
3 negative
Hoteliers often commend the CiHMS Property Management System for its customer support. The system provides a dedicated 24/7 support service accessible through multiple channels, which ensures that users receive prompt and efficient assistance. This round-the-clock availability is highly valued by users, as it allows for the swift resolution of issues, reducing downtime and enhancing overall user satisfaction. The support team is noted for its responsiveness and expertise, efficiently addressing and managing system-related issues, thus preventing recurrences. Additionally, the support extends beyond issue resolution to encompass comprehensive guidance, helping users make the most of the system's features. These facets combine to create a supportive infrastructure that hotel staff rely on, thereby contributing to the system’s reliability and effectiveness in managing hotel operations.
Accounting
1 months ago
Verified
... Quick Problem Support 24/7, Favorable design, Easy to use for newbies, Easy operation ,There are many discount codes, 1 Great invention. ...
See full reviewAccouting
1 months ago
Verified
... We very like systems HMS because we feels system are basic and fast, the employees very support us when we have issues24/7. ...
See full reviewFemale
1 months ago
Verified
... I like about support resolve program I like about support quickly resolving program finance and Also still supported 24/24. I also received very friendly support from the system's staff. ...
See full reviewIT
2 months ago
Verified
... CIHMS cihms is an easy-to-use and accessible software for users and businesses the management system is not too complicated, the support team is good and handles problems quickly ...
See full reviewGuest Service Superviors
2 months ago
Verified
... Sometimes there will be days when there is an upgrade needed so reporting at night will be affected a bit. If this part can be edited, the application will be better. ...
See full reviewAccounting
2 months ago
Verified
... I like the most HMS system the first i can use it everywhere i want. It not limit access. The second: HMS have a lot of reports to support my jobs. ...
See full reviewAccounting
2 months ago
Verified
... I like the most HMS system than opera :The first i can use it everywhere i want, it's not no limit access. The second HMS have a lot of reports to support my jobs. ...
See full reviewDuty Manager
3 months ago
Verified
... I am really satisfied with the products of system so far. The Team is always supportive and helpful. I have used and taken full advantage of the available features. ...
See full reviewHousekeeping manager
3 months ago
Verified
... I like this PMS system very much because the trainer that they are guidance us with a very carefully when we are using for the practical . ...
See full reviewGuest Service Supervisor
3 months ago
Verified
... Staff promptly receive information and address system errors ...
See full reviewChuyen Vien Hanh Chinh
3 months ago
Verified
... and efficient assistance for users and delivering clear, reliable guidance. The platform is equipped with a ...
See full reviewban ve
3 months ago
Verified
... If more software is released, you need to manage it more tightly because if there is too much software, the system will be uncontrollable and will be missed and run around with each other. ...
See full reviewFINANCE
3 months ago
Verified
... support service is available through all channels to promptly address end-users' needs and provide precise guidance. ...
See full reviewCUSTOMER
5 months ago
Verified
... Optimizing the app's menu layout and adding an automated tutorial for new users will make it an excellent tool for users. ...
See full reviewFront Office Manager
6 months ago
Verified
... For me, it's ok until now. But for improvement, I think this PMS should update the quality of sever, sometimes it's delayed ...
See full reviewIT Manager
7 months ago
Verified
... configuration and operation, and the support team is very professional and enthusiastic in guiding customers to install and use. ...
See full reviewRestaurant Service Captain
9 months ago
Verified
... easy to understand, easy to operate and full of necessary features for restaurant operations. Reports were delivered very quickly and accurately. ...
See full reviewFOM
9 months ago
Verified
... Some time system still have small bug, but when i call to CS department o VinHMS they support us well ...
See full reviewReceptionist
9 months ago
Verified
... 24/7 support service provides quick responses and accurate guidance through various media channels, addressing ...
See full reviewGuest Service Supervisor
9 months ago
Verified
... The system is convenient, easy to use and management. (One of them is the create e-24/24 support staff for system errors.Have access to the management system anywhere on a web browser ...
See full reviewSupervisor
9 months ago
Verified
... 24/7 support services, with enthusiastic and dynamic staff. The integrated system boasts a multitude of diverse features, making it easy to operate and utilize. ...
See full reviewACCOUTING
10 months ago
Verified
... The system is easy to set up and its support greatly assists in daily operations. The reporting system provides ...
See full reviewManager
10 months ago
Verified
... advancements in security features are crucial to safeguarding sensitive customer data and preventing fraudulent activities ...
See full reviewDirector of Revenue and Reservation
10 months ago
Verified
... The report "Master Data reservation". The rooming list is imported quickly. Rate code: many functions and update the rate code easily. ...
See full reviewAccouting
10 months ago
Verified
... The system is easy to set up and its support greatly assists in daily operations. The reporting system provides ...
See full reviewDuty Manager
10 months ago
Verified
... work 24/24 - Especially Mr. Nguyen Hoang Nhat. He is extremely enthusiastic to support us when we get trouble with ...
See full reviewDuty Manager
10 months ago
Verified
... not have to wait longer than 3 minutes to receive a response, even if the customer service team cannot handle it, they will also give you a response deadline. Besides, their advices and suggestions for ...
See full reviewGuest service supervisor
10 months ago
Verified
... HMS should provide users with instructions on system features so that users can learn more easily. Thank you so much for the app. ...
See full reviewTT phục vụ
10 months ago
Verified
... - The software can track revenue anywhere.- Enthusiastic support staff. Quickly handle customer problems -Easy-to-see and accessible interface .-Smart asset management ...
See full reviewDuty Manager
10 months ago
Verified
... technology Property Management System product from a young, dynamic Vietnamese team. The application is quite friendly for users with ...
See full reviewbộ phận Dịch vụ khach hang
11 months ago
Verified
... Report data quickly and conveniently Easy to make data reports quickly and conveniently Feedback/Troubleshooting Efficient Job Handling Fix system errors quickly ...
See full reviewReservation Agent
11 months ago
Verified
... Your support team is truly professional and enthusiastic. Your service has exceeded ...
See full reviewAutomation
Effortless
14 reviews mentions in "Automation"
13 positive
1 negative
Hoteliers often highlight the effectiveness of automation in CiHMS’s Property Management System, emphasizing that it significantly enhances workflow efficiency by streamlining repetitive tasks such as reservations, check-ins, and reporting. They note that the automation features allow immediate access to important reports, improving operational efficiency. This automation supports rapid and insightful communication among hotel staff and with customers, contributing to an elevated service quality, as staff can focus more on guest interactions rather than administrative tasks. By reducing manual errors, CiHMS helps create a seamless and efficient guest experience. Additionally, hoteliers appreciate how the system automates various operational tasks, thereby reducing the time and effort required to perform them manually.
IT
2 months ago
Verified
... CIHMS cihms is an easy-to-use and accessible software for users and businesses the management system is not too complicated, the support team is good and handles problems quickly ...
See full reviewReception
3 months ago
Verified
... with my experience using the CiHMS software, is how seamlessly it helps me manage guest interactions and hotel operations. The ...
See full reviewGuest Service Supervisor
3 months ago
Verified
... The team efficiently addresses and manages system-related issues ...
See full reviewban ve
3 months ago
Verified
... Diverse, smart, functional and convenient applications . Many software are fully functional, users do not need to do much work ...
See full reviewFINANCE
3 months ago
Verified
... CiHMS features. Implementing user rights, such as the activation and deactivation of admin privileges, would enhance the ...
See full reviewHead of Engineering
5 months ago
Verified
... integration with POS devices allows for quick and efficient order processing, reducing wait times and improving ...
See full reviewFinance Controller
5 months ago
Verified
... shift duration, and converts this information into salary details. This would streamline the process and enhance ...
See full reviewFront Office Manager
6 months ago
Verified
... I usually use the reservations & checkin, report functions. It's really easy to access. I can access the PMS in anywhere and get the necessary report immediately. ...
See full reviewIT Manager
7 months ago
Verified
... using it for the first time, it would be nice to have automated guidance due to the complexity of the software. Additionally, ...
See full reviewRestaurant Service Captain
9 months ago
Verified
... easy to understand, easy to operate and full of necessary features for restaurant operations. Reports were delivered very quickly and accurately. ...
See full reviewFOM
9 months ago
Verified
... The system support my hotel alot. Very good. We can easilly make booking, customer profile and management them. There for my customer actuallu satisfied. ...
See full reviewFO
9 months ago
Verified
... my customer actually feel satisfied when their time check-in is very shortThe system has been immensely beneficial to my hotel. It allows us to seamlessly monitor room bookings and gather pertinent customer information. As a result, our customers are genuinely satisfied with their experience, particularly appreciating the significantly reduced check-in time. ...
See full reviewReceptionist
9 months ago
Verified
... The system needs to provide additional specific and easily understandable error information for users. Enhancing the POS capabilities would be beneficial for managing our restaurant chain efficiently. ...
See full reviewACCOUTING
10 months ago
Verified
... features, especially if we have separate restaurants from the hotel. Therefore, enhancing the ...
See full reviewManager
10 months ago
Verified
... I appreciate how POS systems simplify and automate the checkout process, reducing wait times ...
See full reviewManager of FB departmet
10 months ago
Verified
... CiHMS has helped us reduce unnecessary work times and have control of the business in a professional ...
See full reviewAccouting
10 months ago
Verified
... would be highly convenient to have an attendance check feature in the staff app. This would enable staff to easily check-in for their shifts online, while the ...
See full reviewDuty Manager
10 months ago
Verified
... say simply: you have a very good, enthusiastic, and helpful customer care team. Customers will not have to wait longer than 3 minutes to receive a response, even if the customer service team cannot handle it, they will also give you a response deadline. Besides, their advices and suggestions for your situation are always helpful. ...
See full reviewIntegrations
Seamless
7 reviews mentions in "Integrations"
4 positive
3 negative
Hoteliers often highlight the importance of integrations with CiHMS’s Property Management Systems product. They appreciate the range of integrations available, as it connects seamlessly with essential systems like PMS, CRM, and payment processors, streamlining operations. Users note the ease of setting up these integrations; however, they also express a need for further enhancements to ensure reliability, as there are occasional syncing issues. Additionally, they value the ability to customize integrations to align with specific operational needs, which aids in tailoring the system to suit individual property requirements. Overall, while the existing integrations are mostly effective, continuous improvement is necessary to maintain consistent functionality.
IT
2 months ago
Verified
... need to improve User relationship when using multi site.Like user cashier ID, User main site, sub site. need to add fields to support data export for admin review ...
See full reviewDuty Manager
3 months ago
Verified
... need to progressed. It would be more effective if HMS teams visited the property to organize meetings with ...
See full reviewGuest Service Supervisor
3 months ago
Verified
... there are several newly updated programs available, it still needs to be refined and thoroughly tested before it ...
See full reviewFINANCE
3 months ago
Verified
... Providing training sessions monthly to hotels (using CiHMS) would greatly benefit for operation, helping ...
See full reviewHead of Engineering
5 months ago
Verified
... satisfaction. I particularly appreciate its ability to synchronize orders across multiple devices and departments, which ...
See full reviewFront Office Manager
6 months ago
Verified
... I usually use the reservations & checkin, report functions. It's really easy to access. I can access the PMS in anywhere and get the necessary report immediately. ...
See full reviewIT Manager
7 months ago
Verified
... The software needs some tweaks related to the outlet module, including the interface with the addition of ...
See full reviewGuest Service Supervisor
9 months ago
Verified
... Develop additional customer communication applications - "messages" for customers can easily contact the hotel even when going out, anytime, anywhere ...
See full reviewACCOUTING
10 months ago
Verified
... comprehensive POS features, especially if we have separate restaurants from the hotel. Therefore, enhancing the ...
See full reviewManager
10 months ago
Verified
... wait times and minimizing errors. Additionally, their integration with inventory management and accounting software provides ...
See full reviewValue
Outstanding
25 reviews mentions in "Value"
24 positive
1 negative
Hoteliers often appreciate the value provided by CiHMS’s Property Management Systems, highlighting that while the system effectively streamlines operations and enhances hotel management, there is room for improvement in server quality as occasional delays are reported. Additionally, CiHMS excels in its functionality areas like ordering and payment through CiPOS, yet some users suggest enhancements in customizability of reports and training resources. Notably, the loyalty management features have been praised for their adaptability and reliable support, thus aiding in strong relationship building with guests. However, the cost versus the range of features and occasional technical hitches can be a concern, suggesting the need for more transparent and competitive pricing strategies to enhance perceived value despite the overall satisfaction with performance and support services.
Guest Service Superviors
2 months ago
Verified
... Convenient for users, synthesizes many reports. Has clear data and number of customers Convenient for users, synthesizes many reports. ...
See full reviewAccounting
2 months ago
Verified
... I like the most HMS system than opera :The first i can use it everywhere i want, it's not no limit access. The second HMS have a lot of reports to support my jobs. ...
See full reviewAccounting
2 months ago
Verified
... I like the most HMS system the first i can use it everywhere i want. It not limit access. The second: HMS have a lot of reports to support my jobs. ...
See full reviewAdministration
2 months ago
Verified
... Processing speed is fast, accurate, and in focus. True to the needs of users. I am very satisfied with the support from you. ...
See full reviewIT Manager
2 months ago
Verified
... Level-up Relationship with Members: The Hanoi Club Hotel & Residences Strengthens Its Loyalty Management with CiHMS ...
See full reviewReception
3 months ago
Verified
... would make it even more efficient for handling tasks in different areas of the hotel ...
See full reviewHousekeeping manager
3 months ago
Verified
... In my opinion with this system that helps us to improve the system in hotel industry because they help the hotel to get the revenue easily ...
See full reviewban ve
3 months ago
Verified
... If more software is released, you need to manage it more tightly because if there is too much software, the system will be uncontrollable and will be missed and run around with each other. ...
See full reviewIT Supervisor
3 months ago
Verified
... The software has a user friendly interface. Features suitable for use in the restaurant & hotel system. The current features on the software are quite suitable for system operation. ...
See full reviewFinance Controller
5 months ago
Verified
... Optimize hotel operations with CiHMS ...
See full reviewFront Office Manager
6 months ago
Verified
... For me, it's ok until now. But for improvement, I think this PMS should update the quality of sever, sometimes it's delayed ...
See full reviewIT Manager
7 months ago
Verified
... complexity of the software. Additionally, keeping things more organized in the same compartments and categories can ...
See full reviewRestaurant Service Captain
9 months ago
Verified
... No other changes needed. I have no further comments, to me, all the features are very sensible and perfect. Thanks. ...
See full reviewFOM
9 months ago
Verified
... good. We can easilly make booking, customer profile and management them. There for my ...
See full reviewFO
9 months ago
Verified
... The system support my hotel a lot. We can easily observe customer's booking ...
See full reviewReceptionist
9 months ago
Verified
... through various media channels, addressing the needs of end-users. ...
See full reviewGuest Service Supervisor
9 months ago
Verified
... Smart hotel management system ...
See full reviewACCOUTING
10 months ago
Verified
... The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing ...
See full reviewManager
10 months ago
Verified
... Streamlining Business Operations with POS Systems ...
See full reviewDirector of Revenue and Reservation
10 months ago
Verified
... more functions and all in one so that in the future, CiHMS product will become the best product, comparable to long-standing platform products like Opera,... ...
See full reviewAccouting
10 months ago
Verified
... The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing ...
See full reviewManager of FB departmet
10 months ago
Verified
... bill invoice and print or send to them, it's really helping my job. CiHMS has helped us reduce unnecessary work times ...
See full reviewDuty Manager
10 months ago
Verified
... advices and recomendations are always helpful. ...
See full reviewadmin
10 months ago
Verified
... You guys provide quick and enthusiastic support You guys provide quick and enthusiastic support. Support for ongoing problems, CONVENIENT, can update plans, items, ...
See full reviewTT phục vụ
10 months ago
Verified
... - Currently the system is very smooth and easy to use. We have not yet evaluated any other software because the software is so great ...
See full reviewDuty Manager
10 months ago