CiHMS

4.9 (109 REVIEWS)

HTR Score icon
HT Score  
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Comprehensive hotel management system

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Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like CiHMS for its seamless integration with various hotel operations, significantly boosting revenue and operational efficiency. Its intuitive interface and robust reporting capabilities offer clear insights into hotel activities, helping management make data-driven decisions. The scalability and customization enable adaptation to dynamic business needs, while features like task coordination and cloud-based access improve staff workflow and reduce costs associated with IT infrastructure.

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Vinpearl, Melia Vinpearl, The Hanoi Club & 59 others

Read their reviews

What Types of Hotels CiHMS is Popular For

Size

2 | X-Small (1-9 room)

3 | Small (10-24 room)

16 | Mid-Sized (25-74 room)

9 | Large (75-199 room)

74 | X-Large (200+ room)

Country

104 | Vietnam

2 | Portugal

1 | Cambodia

1 | Egypt

1 | Thailand

Type

73 | Resorts

63 | Luxury Hotels

53 | Boutiques

37 | City Center Hotels

22 | Branded Hotels

20 | Hostels

17 | Limited Service & Budget Hotels

16 | Vacation Rentals & Villas

14 | Extended Stay & Serviced Apartments

13 | Airport/Conference Hotels

9 | RV Parks & Campgrounds

4 | Bed & Breakfast & Inns

4 | Casinos

1 | Motels

Region

106 | Asia Pacific

2 | Europe

1 | Middle East

Category

109 | Property Management Systems

What is CiHMS?

Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CiHMS

FAQs

Capabilities

Smart solutions for every operational need

Revenue Growth

Operational Efficiency

Customer Experience

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Transform your hotel operations

Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.

INCLUDED

Connect hotels with distribution channels

Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.

INCLUDED

Advanced Room Rate Management for Hotels

Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.

INCLUDED

Manage all your booking channels in one platform

VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.

INCLUDED

Solutions for Food and Beverage industry

Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.

INCLUDED

CiHMS Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #9 most trending product in the Property Management Systems category (out of 320) and the #260 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
87 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CiHMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CiHMS Average CiHMS

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2

Success Stories

4

References

9

Featured Customers

CiHMS Reviews

Hotelier Rating

Excellent
103
Very Good
5
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (3)
  • Mid-Sized (16)
  • Large (9)
  • X-Large (74)

Country

  • Vietnam
    Vietnam
    (104)
  • Portugal
    Portugal
    (2)
  • Cambodia
    Cambodia
    (1)
  • Egypt
    Egypt
    (1)
  • Thailand
    Thailand
    (1)

Region

  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (106)
  • Middle East
    Middle East
    (1)
10

Simple and Efficient Software

Service Center from 100 to 199 room Boutique in Cua Lo (Vietnam)

Verified
5 days ago
The software system is straightforward and easy to implement. Installation is simple, and the overall user experience is smooth. It offers good data management with many automated features that improve efficiency. The support team is responsive and helpful, providing excellent assistance when needed.
Country Vietnam
Service Center
Large Hotel
10

Efficient, Intuitive Platform with 24/7 Support

GSA from 200 to 499 room Boutique in Hue (Vietnam)

Verified
5 days ago
The user interface is clean, intuitive, and easy to navigate, which helps staff quickly adapt. Additionally, there are a wide variety of detailed reports available, which support efficient tracking and decision-making. The 24/7 support service is also a great strength, offering prompt responses and clear guidance across all channels.
Country Vietnam
GSA
X-Large Hotel
10

All-in-One Hospitality Platform with Great Support

Operator from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
10 days ago
CIHMS offers a wide range of essential features that support our day-to-day operations effectively—from reservations and housekeeping to channel management and reporting. The interface is user-friendly and helps our staff work more efficiently. Most importantly, your customer support team is highly responsive and professional, which greatly...
Country Vietnam
Operator
X-Large Hotel
10

Streamlined Operations and Better Guest Experiences with CiHMS

Front Office from 200 to 499 room Boutique in HạLongBay (Vietnam)

Verified
25 days ago
CiHMS has significantly improved our daily operations, especially with room assignments and reservations.The interface is user-friendly, making it easy for front desk staff and housekeeping to coordinate smoothly.It helps us track guest preferences and manage check-ins and check-outs more efficiently, which results in better service and hig...
Country Vietnam
Front Office
X-Large Hotel
10

A Reliable and Scalable PMS Solution for Modern Hotels

Waitress from 200 to 499 room Boutique in HạLongBay (Vietnam)

Verified
26 days ago
CIHMS offers a clean and intuitive interface, making daily hotel operations smooth and efficient. The cloud-based system ensures data is accessible in real time from anywhere. Integration with various third-party tools, automated reports, and flexible configuration options are strong advantages. The customer support team is also responsive...
Country Vietnam
Waitress
X-Large Hotel
10

Decent System with Some Useful Features

Receiptionist from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
26 days ago
The software helps keep room and billing tasks more organized. Staff can check bookings, payments, and service notes without too much trouble. Some steps are quicker than doing things by hand.
Country Vietnam
Receiptionist
X-Large Hotel
10

The response time and resolution of customer requests or issues

Sale from Boutique in Hạ Long Bay (Vietnam)

Verified
28 days ago
The response time of the support team is very quick and efficient. The professionalism of the staff makes me feel completely reassured and satisfied, helping me save time and continue my work without interruption.
Country Vietnam
Sale
10

Functional system

FO from 100 to 199 room Branded Hotel in Tay Ninh (Vietnam)

Verified
30 days ago
Many features that really help me to execute better operation. I love the auto-checkin function the most, nice feature in the FO module.
Country Vietnam
FO
Large Hotel
10

A User-Friendly Solution with Excellent Support and Accessibility

Supervisor from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
1 months ago
The software features an intuitive interface that’s easy to use, even for those who aren’t tech-savvy. The customer support team is outstanding, always providing prompt and helpful assistance. Additionally, the cloud-based system offers the convenience of accessing the platform from anywhere, making it an incredibly flexible solution.
Country Vietnam
Supervisor
X-Large Hotel
10

Easy to access

Accountant from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
1 months ago
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
Country Vietnam
Accountant
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

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Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
Are you a consultant or vendor that recommends CiHMS? Leave a recommendation

CiHMS Integrations

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SiteMinder
SiteMinder

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Booking Engine
RateGain

This integration hasn’t been verified by RateGain yet.

RateGain

94% recommended by 580 hotels

Rate Shopping
TrustYou

This integration hasn’t been verified by TrustYou yet.

TrustYou

88% recommended by 270 hotels

Guest Survey Software
Otelier

This integration hasn’t been verified by CiHMS yet.

Otelier

90% recommended by 103 hotels


Exely

This integration hasn’t been verified by CiHMS yet.

Exely

98% recommended by 81 hotels


DerbySoft
DerbySoft

96% recommended by 13 hotels

Hotel Metasearch Management Software
Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

Request a Quote

HT Score

87/100

Recommended

98%

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