CiHMS

4.9 (80 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Comprehensive hotel management system

CiHMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like VinHMS for its ability to streamline operations and enhance customer experiences. The platform integrates functionalities like revenue management and room allocation, contributing to a 30% revenue increase and a 60% reduction in IT needs. The system's seamless integration of PMS and POS supports efficient management of hotel and F&B operations, while innovative features like mobile access enhance operational flexibility. Users note its ability to automate and accelerate check-ins, improving guest satisfaction and operational efficiency.

What Types of Hotels CiHMS is Popular For

Size

4 | X-Small (1-9 room)

1 | Small (10-24 room)

12 | Medium (25-74 room)

5 | Large (75-199 room)

57 | X-Large (200+ room)

Country

76 | Vietnam

2 | Portugal

1 | Cambodia

1 | Egypt

Type

51 | Resorts

36 | Luxury Hotels

31 | Boutiques

25 | City Center Hotels

16 | Branded Hotels

16 | Hostels

14 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

9 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

3 | Bed & Breakfast & Inns

3 | Casinos

1 | Motels

Region

77 | Asia Pacific

2 | Europe

1 | Middle East

Category

80 | Property Management Systems

What is CiHMS?

Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CiHMS

FAQs

CiHMS Alternatives

Not sure if CiHMS is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

Capabilities

Smart solutions for every operational need

Revenue Growth

Operational Efficiency

Customer Experience

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Transform your hotel operations

Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.

INCLUDED

Connect hotels with distribution channels

Hotel Reservations Systems
A centralized reservation system to handle all your bookings across distribution channels.

INCLUDED

Advanced Room Rate Management for Hotels

Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.

INCLUDED

Manage all your booking channels in one platform

VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.

INCLUDED

Solutions for Food and Beverage industry

Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.

INCLUDED

CiHMS Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #12 most trending product in the Property Management Systems category (out of 318) and the #219 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CiHMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CiHMS Average CiHMS

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Compare CiHMS to Top Alternatives

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CiHMS Reviews

Hotelier Rating

Excellent
75
Very Good
4
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (4)
  • Small (1)
  • Medium (12)
  • Large (5)
  • X-Large (57)

Country

  • Vietnam
    Vietnam
    (76)
  • Portugal
    Portugal
    (2)
  • Cambodia
    Cambodia
    (1)
  • Egypt
    Egypt
    (1)

Region

  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (77)
  • Middle East
    Middle East
    (1)
10

Customer service support

Accountant from 25-49 room Boutique in Hanoi (Vietnam)

Verified
2 days ago
Service support 24/7, Always receive information and feedback, assist customers in processing services on schedule, meeting requirements, and ensuring satisfaction with the service.
Country Vietnam
Accountant
Medium Hotel
9

Customer service

Cashier from 1 to 4 room in (Egypt)

Verified
2 days ago
Simple system, easy to use. easy to login and look up all information about number invoice, auto info when enter the number tax. I feel that VinHMS's customer service has been increasingly improving, with all requests being met promptly and tickets always being followed up closely. I highly recommend businesses to trust and maintain an obje...
Country Egypt
Cashier
X-Small Hotel
10

Property Management System

Sales Manager from 500+ room Boutique in Nha Trang (Vietnam)

Verified
3 days ago
HMS software provides an excellent user experience with its intuitive interface, seamless integration, and powerful features, making it an essential tool for efficient property management and guest service.
Country Vietnam
Sales Manager
X-Large Hotel
10

Perfect product

Reservation Agent from 500+ room Boutique in Binh Duong (Vietnam)

Verified
3 days ago
Friendly and useful software that is easy to use at the first time. Strict revenue control. Support team help customer 24/7.
Country Vietnam
Reservation Agent
X-Large Hotel
10

Review of HMS software

Vinwonders Phú Quốc from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
4 days ago
Friendly software that is easy to use. Practical application. Strict revenue control. Customer care team supports 24/7
Country Vietnam
Vinwonders Phú Quốc
X-Large Hotel
10

All-Electric Hotel Management Software

Guest Service Agent from 500+ room Boutique in Nha Trang (Vietnam)

Verified
16 days ago
Here are the strengths 1. **Flexible Room Management**: The software allows for the management of a large number of rooms with features like room categorization, online booking, checking room availability, and automatic updates of room statuses (available, booked, checked-in, checked-out). 2. **Efficient Financial Management**: The software...
Country Vietnam
Guest Service Agent
X-Large Hotel
10

All-in-one system Exellent system Property

receptionist from 500+ room Boutique in Nha Trang (Vietnam)

Verified
16 days ago
24/7 support service with multiple multimedia channels, quick answers and accurate guidance on end user needs. This is a product suitable for the operational management requirements of hotel chains and independent hotels of 50 rooms or more.
Country Vietnam
receptionist
X-Large Hotel
10

Hotel management software HMS

Accouting from 500+ room Boutique in Binh Duong (Vietnam)

Verified
16 days ago
The software system is simple and easy to implement, support staff very good, good data management and automatically, easy to instal, effective.
Country Vietnam
Accouting
X-Large Hotel
6

The hotel software can be used online, remotely through a website, without being made at the hotel

Sales Manager from 100 to 199 room Extended Stay & Serviced Apartment in Cau Giay (Vietnam)

Verified
19 days ago
This makes managing bookings, room reservations, and checking room status more flexible for the establishment. The hotel software can be used online, remotely through a website, without being made at the hotel.
Country Vietnam
Sales Manager
Large Hotel
10

Property Management Systems #reservations

Receptionist from 25-49 room in Hanoi (Vietnam)

Verified
19 days ago
24/7 quick support, user-friendly design, perfect for beginners, simple operation, plenty of discount codes, and a truly great innovation! That have a lot of reports to support my jobs. 24/7 quick support, user-friendly design, perfect for beginners, simple operation, plenty of discount codes, and a truly great innovation! It also provides...
Country Vietnam
Receptionist
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 2 recommend
Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
Are you a consultant or vendor that recommends CiHMS? Leave a recommendation

CiHMS Integrations

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SiteMinder
SiteMinder

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Booking Engine
RateGain

This integration hasn’t been verified by RateGain yet.

RateGain

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Rate Shopping
TrustYou

This integration hasn’t been verified by TrustYou yet.

TrustYou

89% recommended by 369 hotels

Guest Survey Software
Otelier

This integration hasn’t been verified by CiHMS yet.

Otelier

89% recommended by 102 hotels


DerbySoft
DerbySoft

96% recommended by 13 hotels

Hotel Metasearch Management Software
Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

Request a Quote

HT Score

84/100

Recommended

98%

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