CiHMS

4.8 (23 REVIEWS)

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HT Score  
0 out of 100
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Comprehensive hotel management system

CiHMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #25 most trending product in the Property Management Systems category (out of 309) and the #560 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About CiHMS
Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
The CiHMS PMS system is designed to help increase the efficiency of hotel management and business. With cloud computing technology, CiHMS PMS will help your hotels reduce operation time to focus on improving customer experience.

Capabilities

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CiHMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

CiHMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
20
Very Good
3
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (1)
  • X-Large (20)

Country

  • Vietnam
    Vietnam
    (23)

Region

  • Asia Pacific
    Asia Pacific
    (23)
10

Highly recommended PMS system. Quick, friendly trouble support. Easy to use CiHMS

Duty Manager from 500+ room Luxury Hotel in (Vietnam)

Verified
3 months ago
My experience with CiHMS has been exceptional. The staff application is particularly impressive, as the system efficiently allocates tasks to respective departments and staff members. This optimized workflow enables our hotel to seamlessly meet customer demands.
Country Vietnam
Duty Manager
X-Large Hotel
10

CiHMS is good for daily operation

AFOM from 200 to 499 room City Center Hotel in Thành phố Huế (Vietnam)

Verified
3 months ago
CiHMS also provides CiPOS feature, enabling customers to independently order food and beverages from their rooms via their own devices, eliminating the need for direct staff interaction. Once an order is placed through the system, the restaurant promptly receives the bill, prepares the meal, and staff delivers it directly to the customer's...
Country Vietnam
AFOM
X-Large Hotel
10

New hotel PMS solution

Front Office Manager from 100 to 199 room City Center Hotel in Thành phố Tây Ninh (Vietnam)

Verified
3 months ago
New hospitality PMS wrote by young and talent Vietnamese team company. To compare with other hotel solutions, it's worth by the trendy and cost saving. Moreover, it is witnessed a new era of Vietnamese young team and tech. I recommend you experience all the functions as soon as possible .
Country Vietnam
Front Office Manager
Large Hotel
10

Well-working PMS

Duty Manager from 200 to 499 room Resort in Thành phố Hạ Long (Vietnam)

Verified
3 months ago
CiHMS also provides CiPOS feature, enabling customers to independently order food and beverages from their rooms via their own devices, eliminating the need for direct staff interaction. Once an order is placed through the system, the restaurant promptly receives the bill, prepares the meal, and staff delivers it directly to the customer's...
Country Vietnam
Duty Manager
X-Large Hotel
10

Great customer service

Duty Manager from 500+ room Resort in Nha Trang (Vietnam)

Verified
5 months ago
They offer a dedicated 24/7 support service accessible through various channels, ensuring that our Customer Support team is always available to assist whenever issues arise in the system
Country Vietnam
Duty Manager
X-Large Hotel
10

Best solution

Front Office Manager from 200 to 499 room Resort in Thành phố Hội An (Vietnam)

Verified
6 months ago
Improved a lot of communication between receptionists and customers. So our hotel can enhance service quality and create a smart journey for customers.This product is appropriate for standalone hotels, hotel chains, hotel groups with 50 rooms or more. CiHMS offers numerous features designed to meet both management and service quality requir...
Country Vietnam
Front Office Manager
X-Large Hotel
10

Best solution

Duty Manager from 200 to 499 room Vacation Rentals & Villa in Thành phố Phú Quốc (Vietnam)

Verified
6 months ago
CiHMS utilizes cutting-edge technologies, eliminating the need for third-party solutions. Improved a lot of communication between receptionists and customers. So our hotel can enhance service quality and create a smart journey for customers.
Country Vietnam
Duty Manager
X-Large Hotel
10

Simple and efficient

Supervisor of Reservation Department from 500+ room Hostel in Thành phố Phú Quốc (Vietnam)

Verified
6 months ago
Our hotel definitely appreciates CiHMS, resulting in a remarkable 60% reduction in IT infrastructure requirements. Additionally, it saves approximately 4 hours per day by streamlining various tasks, and it has contributed to a significant 30% increase in revenue.
Country Vietnam
Supervisor of Reservation Department
X-Large Hotel
10

Best solution

Front Office Manager from 500+ room City Center Hotel in (Vietnam)

Verified
6 months ago
CiHMS offers numerous features designed to meet both management and service quality requirements.The room allocation function is specifically tailored for hotel chains, vastly surpassing traditional methods.
Country Vietnam
Front Office Manager
X-Large Hotel
8

Good system but still can upgrade more

System Admin from 10 to 24 room Resort in Thành phố Đà Lạt (Vietnam)

Verified
6 months ago
All in one system, help us sync between PMS and FNB, the roomcharge function is good to follow the guest payment. UI is good, clean and easy to use. Cloudbase platform reduces much of the hardware system but need high quality of connection to get the best results. Many kinds of reports to check on and have the details in each one.
Country Vietnam
System Admin
Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 2 recommend
Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
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Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
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Integrations

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This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

97%

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