CiHMS

4.9 (116 REVIEWS)

HTR Score icon
HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Comprehensive hotel management system

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Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how CIHMS enhances day-to-day operations. It streamlines processes from reservations to billing, improving guest service and boosting staff efficiency. Its cloud-based system allows real-time access, optimizing resource usage and ensuring fast data management. The software features advanced reporting and revenue management capabilities, providing strategic insights for boosting profitability. Customization and the integration of multi-channel sales are key highlights, addressing unique business needs effectively.

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Vinpearl, Melia Vinpearl, The Hanoi Club & 60 others

Read their reviews

What Types of Hotels CiHMS is Popular For

Size

2 | X-Small (1-9 room)

3 | Small (10-24 room)

24 | Mid-Sized (25-74 room)

11 | Large (75-199 room)

71 | X-Large (200+ room)

Country

111 | Vietnam

2 | Portugal

1 | Cambodia

1 | Egypt

1 | Thailand

Type

79 | Resorts

74 | Luxury Hotels

57 | Boutiques

41 | City Center Hotels

23 | Branded Hotels

21 | Hostels

18 | Limited Service & Budget Hotels

17 | Vacation Rentals & Villas

15 | Extended Stay & Serviced Apartments

13 | Airport/Conference Hotels

10 | RV Parks & Campgrounds

4 | Bed & Breakfast & Inns

4 | Casinos

1 | Motels

Region

113 | Asia Pacific

2 | Europe

1 | Middle East

Category

116 | Property Management Systems

What is CiHMS?

Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CiHMS

FAQs

Capabilities

Smart solutions for every operational need

Revenue Growth

Operational Efficiency

Customer Experience

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Transform your hotel operations

Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.

INCLUDED

Connect hotels with distribution channels

Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.

INCLUDED

Advanced Room Rate Management for Hotels

Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.

INCLUDED

Manage all your booking channels in one platform

VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.

INCLUDED

Solutions for Food and Beverage industry

Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.

INCLUDED

CiHMS Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #9 most trending product in the Property Management Systems category (out of 324) and the #260 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CiHMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CiHMS Average CiHMS

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2

Success Stories

4

References

9

Featured Customers

CiHMS Reviews

Hotelier Rating

Excellent
110
Very Good
5
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (3)
  • Mid-Sized (24)
  • Large (11)
  • X-Large (71)

Country

  • Vietnam
    Vietnam
    (111)
  • Portugal
    Portugal
    (2)
  • Cambodia
    Cambodia
    (1)
  • Egypt
    Egypt
    (1)
  • Thailand
    Thailand
    (1)

Region

  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (113)
  • Middle East
    Middle East
    (1)
10

Service Flexibility and Customization

Accountant from 50-74 room Boutique in Nha Trang (Vietnam)

Verified
2 days ago
The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations. The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations, from personal to business use, delivering a convenient and efficient experience.
Country Vietnam
Accountant
Mid-Sized Hotel
10

Easy to access

Accountant from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
3 days ago
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
Country Vietnam
Accountant
X-Large Hotel
10

A Handy Hotel System That Makes Daily Tasks So Much Easier

Receptionist from 500+ room City Center Hotel in Nha Trang (Vietnam)

Verified
4 days ago
CIHMS really helps simplify my work at the front desk. I don’t have to jump between different tools anymore — everything I need is in one place. Creating reservations, checking guests in or out, updating room status, and even handling special requests are all quick and easy. It also helps me stay on top of things with clear guest lists, roo...
Country Vietnam
Receptionist
X-Large Hotel
10

Effective Support for Sales & Booking Management

sales from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
14 days ago
CiHMS helps manage corporate and group bookings efficiently with clear visibility of room blocks and allotments. The integration between Sales, Front Office, and Reservations teams is seamless, reducing miscommunication. Features like rate management, contract handling, and real-time availability support quick and accurate quoting to client...
Country Vietnam
sales
X-Large Hotel
10

Helpful Tool for Daily F&B Operations

Staff F&B from 100 to 199 room Boutique in Cua Lo (Vietnam)

Verified
14 days ago
CiHMS supports F&B operations well by linking guest profiles and room numbers with restaurant orders and billing. It makes it easy to post charges directly to guest rooms, reducing billing errors. The system also helps track daily revenue reports and itemized consumption, which supports both service and inventory management.
Country Vietnam
Staff F&B
Large Hotel
10

Helps us stay organized across all departments

Waiter from 500+ room Boutique in Binh Minh (Vietnam)

Verified
15 days ago
The PMS helps different teams—front desk, housekeeping, and restaurant—stay aligned. It keeps operations clear and reduces miscommunication, especially when handling guest requests or managing busy shifts.
Country Vietnam
Waiter
X-Large Hotel
10

Good support

Receitionist from 200 to 499 room City Center Hotel in Ho Chi Minh City (Vietnam)

Verified
18 days ago
What I value most is how easy the software is to navigate, even for new staff. The support team is also very responsive and helpful whenever we need assistance, which makes daily operations much smoother.
Country Vietnam
Receitionist
X-Large Hotel
10

Good system

Acct from 75-99 room Luxury Hotel in Nha Trang (Vietnam)

Verified
19 days ago
There are many features that significantly enhance operational efficiency. CM feature is very good, well integrated with many CM vendors.
Country Vietnam
Acct
Large Hotel
10

Simple and Efficient Software

Service Center from 100 to 199 room Boutique in Cua Lo (Vietnam)

Verified
27 days ago
The software system is straightforward and easy to implement. Installation is simple, and the overall user experience is smooth. It offers good data management with many automated features that improve efficiency. The support team is responsive and helpful, providing excellent assistance when needed.
Country Vietnam
Service Center
Large Hotel
10

Efficient, Intuitive Platform with 24/7 Support

GSA from 200 to 499 room Boutique in Hue (Vietnam)

Verified
27 days ago
The user interface is clean, intuitive, and easy to navigate, which helps staff quickly adapt. Additionally, there are a wide variety of detailed reports available, which support efficient tracking and decision-making. The 24/7 support service is also a great strength, offering prompt responses and clear guidance across all channels.
Country Vietnam
GSA
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

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Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
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Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
Are you a consultant or vendor that recommends CiHMS? Leave a recommendation

CiHMS Integrations

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Company Functionality
SiteMinder
SiteMinder

92% recommended by 2317 hotels

Booking Engine
RateGain

This integration hasn’t been verified by RateGain yet.

RateGain

94% recommended by 580 hotels

Rate Shopping
TrustYou

This integration hasn’t been verified by TrustYou yet.

TrustYou

88% recommended by 270 hotels

Guest Survey Software
Otelier

This integration hasn’t been verified by CiHMS yet.

Otelier

90% recommended by 103 hotels


Exely

This integration hasn’t been verified by CiHMS yet.

Exely

98% recommended by 89 hotels


DerbySoft
DerbySoft

96% recommended by 13 hotels

Hotel Metasearch Management Software
Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

Request a Quote

HT Score

88/100

Recommended

98%

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