CiHMS

4.9 (102 REVIEWS)

HTR Score icon
HT Score  
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Comprehensive hotel management system

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Bell avatar Bell - AI powered product analyst

I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like CiHMS for its seamless integration with various hotel operations, significantly boosting revenue and operational efficiency. Its intuitive interface and robust reporting capabilities offer clear insights into hotel activities, helping management make data-driven decisions. The scalability and customization enable adaptation to dynamic business needs, while features like task coordination and cloud-based access improve staff workflow and reduce costs associated with IT infrastructure.

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Vinpearl, Melia Vinpearl, The Hanoi Club & 60 others

Read their reviews

What Types of Hotels CiHMS is Popular For

Size

2 | X-Small (1-9 room)

3 | Small (10-24 room)

17 | Mid-Sized (25-74 room)

7 | Large (75-199 room)

72 | X-Large (200+ room)

Country

96 | Vietnam

2 | Portugal

2 | Egypt

1 | Cambodia

1 | Thailand

Type

65 | Resorts

54 | Luxury Hotels

44 | Boutiques

32 | City Center Hotels

20 | Branded Hotels

18 | Hostels

15 | Limited Service & Budget Hotels

14 | Extended Stay & Serviced Apartments

11 | Airport/Conference Hotels

11 | Vacation Rentals & Villas

9 | RV Parks & Campgrounds

4 | Bed & Breakfast & Inns

4 | Casinos

1 | Motels

Region

98 | Asia Pacific

2 | Europe

2 | Middle East

Category

102 | Property Management Systems

What is CiHMS?

Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CiHMS

FAQs

Capabilities

Smart solutions for every operational need

Revenue Growth

Operational Efficiency

Customer Experience

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Transform your hotel operations

Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.

INCLUDED

Connect hotels with distribution channels

Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.

INCLUDED

Advanced Room Rate Management for Hotels

Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.

INCLUDED

Manage all your booking channels in one platform

VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.

INCLUDED

Solutions for Food and Beverage industry

Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.

INCLUDED

CiHMS Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CiHMS is the #11 most trending product in the Property Management Systems category (out of 319) and the #247 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

CiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
85 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CiHMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CiHMS Average CiHMS

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2

Success Stories

4

References

9

Featured Customers

CiHMS Reviews

Hotelier Rating

Excellent
96
Very Good
5
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (3)
  • Mid-Sized (17)
  • Large (7)
  • X-Large (72)

Country

  • Vietnam
    Vietnam
    (96)
  • Portugal
    Portugal
    (2)
  • Egypt
    Egypt
    (2)
  • Cambodia
    Cambodia
    (1)
  • Thailand
    Thailand
    (1)

Region

  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (98)
  • Middle East
    Middle East
    (2)
10

A User-Friendly Solution with Excellent Support and Accessibility

Supervisor from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
1 days ago
The software features an intuitive interface that’s easy to use, even for those who aren’t tech-savvy. The customer support team is outstanding, always providing prompt and helpful assistance. Additionally, the cloud-based system offers the convenience of accessing the platform from anywhere, making it an incredibly flexible solution.
Country Vietnam
Supervisor
X-Large Hotel
10

Easy to access

Accountant from 200 to 499 room Boutique in Ganh Dau (Vietnam)

Verified
2 days ago
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
Country Vietnam
Accountant
X-Large Hotel
10

GK Central Hotel

Front Office Manager from 50-74 room Boutique in Ho Chi Minh City (Vietnam)

Verified
3 days ago
The system is easy to use, with all the basic features required for a hotel management system. It also offers some wonderful features that support our operations effectively. The system manages room rates very effectively. Staff can only perform actions based on their assigned permissions. Room rates are configured and managed strictly by...
Country Vietnam
Front Office Manager
Mid-Sized Hotel
10

Multi-functional and easy-to-implement system

Recaptionist from 75-99 room Luxury Hotel in Nha Trang (Vietnam)

Verified
7 days ago
I can perform a wide range of tasks on this system, including room service and F&B operations, all customizable to fit the size and needs of my hotel. While some tasks may occasionally run less smoothly, the provider offers a dedicated 24/7 customer support team that is always willing to assist, which gives me confidence and peace of mind i...
Country Vietnam
Recaptionist
Large Hotel
10

Highly Recommended Hotel Management Software

Reception Sup from 500+ room Boutique in Ganh Dau (Vietnam)

Verified
7 days ago
User-friendly interface and comprehensive reporting tools. The system is incredibly intuitive, making it easy for all staff members to learn and use effectively. On top of that, the variety and depth of reports available help us track performance, manage occupancy, and make data-driven decisions quickly. This combination of ease of use and...
Country Vietnam
Reception Sup
X-Large Hotel
9

Reliable and versatile solution

Restaurant Manager from 10 to 24 room Boutique in Pai (Thailand)

Verified
8 days ago
CiPOS is an excellent point-of-sale system tailored specifically for upscale restaurants. Its user-friendly interface makes order management seamless and efficient. The system offers a wide range of detailed reports, which help management analyze sales, inventory, and customer preferences effortlessly.
Country Thailand
Restaurant Manager
Small Hotel
10

Excellent system for Hotel & Travel Agent

SM from 200 to 499 room Boutique in Halong Bay (Vietnam)

Verified
16 days ago
Everything is updated realtime Decrease workload of some departments. Something was made with automatic click. Good display and friendly in using.
Country Vietnam
SM
X-Large Hotel
10

highly impressed

FOM from 200 to 499 room Boutique in Da Nang (Vietnam)

Verified
16 days ago
highly impressed with CiHMS's PMS system. Its user-friendly interface, efficient features, and reliable performance significantly enhance our daily operations. The system’s flexibility and seamless integration make managing reservations, billing, and reports much easier and more accurate.
Country Vietnam
FOM
X-Large Hotel
10

Useful and Easy Hotel Software

Receiptionist from 200 to 499 room Boutique in Halong Bay (Vietnam)

Verified
21 days ago
The system is clear, easy to learn, and works well for daily hotel tasks. It helps save time and keeps everything organized.
Country Vietnam
Receiptionist
X-Large Hotel
10

Efficient and Easy-to-Use Hotel Management Software

Waitress from 200 to 499 room Boutique in Halong Bay (Vietnam)

Verified
22 days ago
The interface is simple to navigate, even for non-tech users. Customer support is excellent, and the cloud-based system allows access from anywhere, which is a big plus.
Country Vietnam
Waitress
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.

Question:

What differentiates this product or service from the competition?

Answer:

CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).

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Recommended by
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
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Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
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Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
RecommendationAvatar
April Le Associate Market Manager @ Mytour Vietnam
RecommendationAvatar
Leon Tran GD @ Exhub
RecommendationAvatar
Hieu Hoang Head of SA @ AWS Vietnam
RecommendationAvatar
Giang Le Ngọc Tuong Sales Manager @ Viet A Technologies
RecommendationAvatar
Huynh The Thoai Vice Director @ SITEK
Are you a consultant or vendor that recommends CiHMS? Leave a recommendation

CiHMS Integrations

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SiteMinder
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Booking Engine
RateGain

This integration hasn’t been verified by RateGain yet.

RateGain

94% recommended by 583 hotels

Rate Shopping
TrustYou

This integration hasn’t been verified by TrustYou yet.

TrustYou

88% recommended by 272 hotels

Guest Survey Software
Otelier

This integration hasn’t been verified by CiHMS yet.

Otelier

90% recommended by 103 hotels


DerbySoft
DerbySoft

96% recommended by 13 hotels

Hotel Metasearch Management Software
Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels

Direct Booking Tools

Support

Unverified

CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

85/100

Recommended

98%

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