Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Vinpearl, Melia Vinpearl, The Hanoi Club & 60 others
Bell - AI powered product analyst
I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how CIHMS enhances day-to-day operations. It streamlines processes from reservations to billing, improving guest service and boosting staff efficiency. Its cloud-based system allows real-time access, optimizing resource usage and ensuring fast data management. The software features advanced reporting and revenue management capabilities, providing strategic insights for boosting profitability. Customization and the integration of multi-channel sales are key highlights, addressing unique business needs effectively.
Vinpearl, Melia Vinpearl, The Hanoi Club & 60 others
Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.
This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
CiHMS's Provided Description:
"The CiHMS PMS system is designed to help increase the efficiency of hotel management and business. With cloud computing technology, CiHMS PMS will help your hotels reduce operation time to focus on improving customer experience."
A complete cloud-based hospitality management solution that fits all hotel models. Empower and transform your hotel operations
Revenue Growth
Revenue Growth
Expanding market reach, and cultivating opportunities to propel financial success and sustainable growth
- Non-room revenue transformed.
- Same price, more values.
Operational Efficiency
Operational Efficiency
Streamlining processes, maximizing resources, and driving performance to optimize productivity and effectiveness
- QR payment.
- Mobile guest service.
- Mobile staff app.
Customer Experience
Customer Experience
Fostering engagement, anticipating needs, and delivering exceptional service to cultivate loyalty and satisfaction
- Contactless.
- QR payment.
- Mobile guest service.
- Self check-in/check out on mobile.
- Mobile staff app.
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.
Airport/Conference Hotels
96%
recommended by
13
Airport/Conference Hotels
RV Parks & Campgrounds
100%
recommended by
10
RV Parks & Campgrounds
Casinos
100%
recommended by
4
Casinos
Bed & Breakfast & Inns
95%
recommended by
4
Bed & Breakfast & Inns
Motels
100%
recommended by
1
Motels
Achievements
Trending Product
This vendor's trending score is rising, CiHMS is the #9 most trending product in the Property Management Systems category (out of 324) and the #260 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
"CiHMS offers numerous features designed to meet both management and service quality requirements.The room allocation function is specifically tailored for hotel chains, vastly surpassing traditional methods."
Phap Le
Front Office Manager @
Meliá Vinpearl Danang Riverfront
"For me I think the system is good for our company and easy for staff work every day and easy to tracking the reports daily."
Phun Sreydav
Financial Controller @
Palace Gate Hotel & Residence
"Pros
The system is easy to set up and its support greatly assists in daily operations. The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing channels
Cons
It would be highly convenient to have an attendance check feature in the staff app. This would enable staff to easily check-in for their shifts online, while the system automatically records their check-in time, shift duration, and converts it into salary details."
Nhan Dang
Accounting @
Melia Vinpearl Hue
"New hospitality PMS wrote by young and talent Vietnamese team company. To compare with other hotel solutions, it's worth by the trendy and cost saving. Moreover, it is witnessed a new era of Vietnamese young team and tech. I recommend you experience all the functions as soon as possible .
Well, it is hard to say about this matter, it is new technology PMS and it needs time to adapt well with the end users all over the world. The priority is to improve customer service skills cause the end user will meet them first."
Vu Lam
Front Office Manager @
Melia Vinpearl Tay Ninh
Featured Customers
CiHMS Reviews
Hotelier Rating
Excellent
110
Very Good
5
Average
1
Poor
0
Terrible
0
Property Size
X-Small
(2)
Small
(3)
Mid-Sized
(24)
Large
(11)
X-Large
(71)
Country
Vietnam
Vietnam
(111)
Portugal
Portugal
(2)
Cambodia
Cambodia
(1)
Egypt
Egypt
(1)
Thailand
Thailand
(1)
Region
Europe
Europe
(2)
Asia Pacific
Asia Pacific
(113)
Middle East
Middle East
(1)
Property Size
X-Small
(2)
Small
(3)
Mid-Sized
(24)
Large
(11)
X-Large
(71)
Country
Vietnam
Vietnam
(111)
Portugal
Portugal
(2)
Cambodia
Cambodia
(1)
Egypt
Egypt
(1)
Thailand
Thailand
(1)
Region
Europe
Europe
(2)
Asia Pacific
Asia Pacific
(113)
Middle East
Middle East
(1)
By Product
Property Management Systems
Property Management Systems
(116)
Scanning global dataset to personalize your results
Looking for specific info?
Searching 116 reviews
10
Service Flexibility and Customization
Accountant
from
50-74 room
Boutique
in
Nha Trang
(Vietnam)
The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations. The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations, from personal to business use, delivering a convenient and efficient experience.
What do you dislike or think could be improved?
The service price is relatively high compared to the market average, causing many customers to hesitate, although the quality is worth it.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations. The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations, from personal to business use, delivering a convenient and efficient experience.
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
What do you dislike or think could be improved?
The interface should be more user-friendly and easier to navigate for beginners. Simplifying it would make it easier for new users to navigate and get started.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
CIHMS really helps simplify my work at the front desk. I don’t have to jump between different tools anymore — everything I need is in one place. Creating reservations, checking guests in or out, updating room status, and even handling special requests are all quick and easy. It also helps me stay on top of things with clear guest lists, room status views, and built-in reminders, so I’m less likely to miss anything important during busy shifts.
What do you dislike or think could be improved?
One thing that could be better is the speed when a lot of people are using the system at the same time — it can lag a bit. And while it works on mobile, I feel like it’s more designed for desktop use. A more mobile-friendly version would help when I’m moving around or not at the front desk.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
CIHMS really helps simplify my work at the front desk. I don’t have to jump between different tools anymore — everything I need is in one place. Creating reservations, checking guests in or out, updating room status, and even handling special requests are all quick and easy. It also helps me stay on top of things with clear guest lists, roo...
CiHMS helps manage corporate and group bookings efficiently with clear visibility of room blocks and allotments. The integration between Sales, Front Office, and Reservations teams is seamless, reducing miscommunication. Features like rate management, contract handling, and real-time availability support quick and accurate quoting to clients, which improves conversion.
What do you dislike or think could be improved?
It would be helpful to have more CRM-like features, such as follow-up reminders, sales pipeline tracking, or client history reports in more detail. The group reservation interface could be more intuitive, especially when handling last-minute changes. Exporting data for sales reports sometimes lacks flexibility in formatting or filtering by segments.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
CiHMS helps manage corporate and group bookings efficiently with clear visibility of room blocks and allotments. The integration between Sales, Front Office, and Reservations teams is seamless, reducing miscommunication. Features like rate management, contract handling, and real-time availability support quick and accurate quoting to client...
CiHMS supports F&B operations well by linking guest profiles and room numbers with restaurant orders and billing. It makes it easy to post charges directly to guest rooms, reducing billing errors. The system also helps track daily revenue reports and itemized consumption, which supports both service and inventory management.
What do you dislike or think could be improved?
It would be great if the POS integration could sync more smoothly in real time with the PMS, especially during peak dining hours. Sometimes the menu updates or pricing changes take a while to reflect on the system. More detailed report customization for F&B outlets would help with tracking promotions and performance per shift.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
CiHMS supports F&B operations well by linking guest profiles and room numbers with restaurant orders and billing. It makes it easy to post charges directly to guest rooms, reducing billing errors. The system also helps track daily revenue reports and itemized consumption, which supports both service and inventory management.
The PMS helps different teams—front desk, housekeeping, and restaurant—stay aligned. It keeps operations clear and reduces miscommunication, especially when handling guest requests or managing busy shifts.
What do you dislike or think could be improved?
It would be great to have smoother integration between the PMS and the POS system. This would make it easier to track room charges from the restaurant or minibar without manual steps.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The PMS helps different teams—front desk, housekeeping, and restaurant—stay aligned. It keeps operations clear and reduces miscommunication, especially when handling guest requests or managing busy shifts.
What I value most is how easy the software is to navigate, even for new staff. The support team is also very responsive and helpful whenever we need assistance, which makes daily operations much smoother.
What do you dislike or think could be improved?
Overall, the software works great and the support is excellent. If I had to suggest one thing to improve, maybe adding a few more customization options in the reports would be helpful – but it’s already quite solid
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
What I value most is how easy the software is to navigate, even for new staff. The support team is also very responsive and helpful whenever we need assistance, which makes daily operations much smoother.
There are many features that significantly enhance operational efficiency. CM feature is very good, well integrated with many CM vendors.
What do you dislike or think could be improved?
The appearance could be improved, as it's not very user-friendly. Beginners may struggle to understand how to use it, and there are also some spelling errors.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
There are many features that significantly enhance operational efficiency. CM feature is very good, well integrated with many CM vendors.
The software system is straightforward and easy to implement. Installation is simple, and the overall user experience is smooth. It offers good data management with many automated features that improve efficiency. The support team is responsive and helpful, providing excellent assistance when needed.
What do you dislike or think could be improved?
The settings and functionality across multiple devices, especially mobile phones need improvement. Additionally, there aremany reports and features that remain unused or are not fullyoptimized, which limits the software’s overall effectiveness. Better utilization and refinement of these features would greatly enhance the user experience.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The software system is straightforward and easy to implement. Installation is simple, and the overall user experience is smooth. It offers good data management with many automated features that improve efficiency. The support team is responsive and helpful, providing excellent assistance when needed.
The user interface is clean, intuitive, and easy to navigate, which helps staff quickly adapt. Additionally, there are a wide variety of detailed reports available, which support efficient tracking and decision-making. The 24/7 support service is also a great strength, offering prompt responses and clear guidance across all channels.
What do you dislike or think could be improved?
During peak hours, the network speed can be slower, which affects overall performance. Improving network stability and speed during high-traffic times would significantly enhance user experience.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The user interface is clean, intuitive, and easy to navigate, which helps staff quickly adapt. Additionally, there are a wide variety of detailed reports available, which support efficient tracking and decision-making. The 24/7 support service is also a great strength, offering prompt responses and clear guidance across all channels.
Save the cost of investment in storage infrastructure (server/hardware)
Easy to use and manage across devices
User-friendly interface, easy to use, provides all necessary information for users.
Reports support PDF & Excel formats allowing users to edit according to their needs.
by
April Le
(Mytour Vietnam)
on July 25, 2025
Showing all answers to:
"What does this product or service do well?"
April Le
Associate Market Manager
@
Mytour Vietnam
March 22, 2023,
April Le
has tried
CiHMS
Save the cost of investment in storage infrastructure (server/hardware)
Easy to use and manage across devices
User-friendly interface, easy to use, provides all necessary information for users.
Reports support PDF & Excel formats allowing users to edit according to their needs.
Leon Tran
GD
@
Exhub
March 1, 2023,
Leon Tran
occassionaly uses
CiHMS
We have experience working with hotel systems to serve the market and been working with multiple PMS. This CiHMS brings some new values and features that we find it quite good, not only for customer but for partners like us as well. Open in integration is the key thing here for better experience
Hieu Hoang
Head of SA
@
AWS Vietnam
March 1, 2023,
Hieu Hoang
occassionaly uses
CiHMS
The solution is taking advantages and all strength of cloud-based technologies and enhancements, enabling mobility and scaleability and from there providing good features to the final end users. Cost model to be redesigned and defined, which is really eliminating all hidden cost to the owners and investors
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
February 6, 2023,
Giang Le Ngọc Tuong
heard from clients about
CiHMS
The product is new in the market but flexible in operation, compatible with range of hardware devices and OS. The solution includes both PMS and POS that allows operation in comprehensive way by deep and built in integration
Huynh The Thoai
Vice Director
@
SITEK
January 12, 2023,
Huynh The Thoai
occassionaly uses
CiHMS
Good benefit for interface with pbx, HK, technical support.
It can replace for apart of voicmail system. the product can support all service tracking for Hotel, resort.
Support multi properties, and quite service support.
Question:
What differentiates this product or service from the competition?
Answer:
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
by
April Le
(Mytour Vietnam)
on July 25, 2025
Showing all answers to:
"What differentiates this product or service from the competition?"
April Le
Associate Market Manager
@
Mytour Vietnam
March 22, 2023,
April Le
has tried
CiHMS
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
Leon Tran
GD
@
Exhub
March 1, 2023,
Leon Tran
occassionaly uses
CiHMS
The team and the product itself both shows value when cooperating together. They have good product with enhanced features comparing with old fashion ones (cloud based instead of on-prem as others, web browsers, friendly UI, etc...). their team also very cooperative and professional at work
Hieu Hoang
Head of SA
@
AWS Vietnam
March 1, 2023,
Hieu Hoang
occassionaly uses
CiHMS
There are also solutions that running on cloud already, but not many with full and comprehensive landscape as this CiHMS. Taking different benefits of cloud nature, it comes with mini set of built-in modules that serves not only operation, but different needs of both owner, operators, managers and staffs
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
February 6, 2023,
Giang Le Ngọc Tuong
heard from clients about
CiHMS
Two and more than two (PMS and POS) in one solution. the solution was built with multiple modules and enhancing modules that meet almost all needs from operation users. besides, many features and functions are very much tech-focused but in a friendly UI/UX for user
Huynh The Thoai
Vice Director
@
SITEK
January 12, 2023,
Huynh The Thoai
occassionaly uses
CiHMS
- On Cloud service with best quality
- Cheaper more product with same lever
- Ready to interface with any PABX system
- Many feature support for Housekeeping as: wake up, room status application
- Support multies language
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
by
April Le
(Mytour Vietnam)
on July 25, 2025
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
April Le
Associate Market Manager
@
Mytour Vietnam
March 22, 2023,
April Le
has tried
CiHMS
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
Leon Tran
GD
@
Exhub
March 1, 2023,
Leon Tran
occassionaly uses
CiHMS
Open integration is very important for the new operation of hotels. As hotelier, you have more choices than ever for any 3rd party system beside PMS, to enhance your operation flow and elevate your customer experience. CiHMS can do that, and with multiple options, available or even not yet available at the time you talk to them. Your choice for other systems shall be easier when you know the core is available with all that integration
Hieu Hoang
Head of SA
@
AWS Vietnam
March 1, 2023,
Hieu Hoang
occassionaly uses
CiHMS
Hotelier is also cost controller nowadays. When you consider about features, you should manage the cost well at the same time. CiHMS is the solution that cares about ROI, what you receive after you invest. This is the wise choice among options in term of cost efficiency then
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
February 6, 2023,
Giang Le Ngọc Tuong
heard from clients about
CiHMS
The product is in modules so it is suitable not only for big scale but medium also. Not limited to any type of operation/property but resort style might get more benefits from the comprehensive and enhanced features
Huynh The Thoai
Vice Director
@
SITEK
January 12, 2023,
Huynh The Thoai
occassionaly uses
CiHMS
- Many features are suitable for the hotel model of Vietnam, especially chain hotels
- good service
- Products in line with future trends
+ 2
recommend
Recommended by
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
Huynh The Thoai
Vice Director
@
SITEK
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.