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CiHMS
4.9 (118 REVIEWS)
HT Score
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
CiHMS
Ranked 7 (out of 324) in Property Management Systems
Comprehensive hotel management system
98% recommended by 64 hotels
Vinpearl, Melia Vinpearl, The Hanoi Club & 61 others
Bell - AI powered product analyst
I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how CIHMS enhances day-to-day operations. It streamlines processes from reservations to billing, improving guest service and boosting staff efficiency. Its cloud-based system allows real-time access, optimizing resource usage and ensuring fast data management. The software features advanced reporting and revenue management capabilities, providing strategic insights for boosting profitability. Customization and the integration of multi-channel sales are key highlights, addressing unique business needs effectively.
Vinpearl, Melia Vinpearl, The Hanoi Club & 61 others
Read their reviewsWhat Types of Hotels CiHMS is Popular For
Size
2 | X-Small (1-9 room)
3 | Small (10-24 room)
24 | Mid-Sized (25-74 room)
11 | Large (75-199 room)
73 | X-Large (200+ room)
Country
113 | Vietnam
2 | Portugal
1 | Cambodia
1 | Egypt
1 | Thailand
Type
81 | Resorts
76 | Luxury Hotels
57 | Boutiques
42 | City Center Hotels
23 | Branded Hotels
21 | Hostels
18 | Limited Service & Budget Hotels
17 | Vacation Rentals & Villas
15 | Extended Stay & Serviced Apartments
13 | Airport/Conference Hotels
10 | RV Parks & Campgrounds
4 | Bed & Breakfast & Inns
4 | Casinos
1 | Motels
Region
115 | Asia Pacific
2 | Europe
1 | Middle East
Category
118 | Property Management Systems
Didn’t find what you were looking for?
What is CiHMS?
Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
CiHMS Reviews Analyzed: 109
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
CiHMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by CiHMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
CiHMS's Provided Description:
"The CiHMS PMS system is designed to help increase the efficiency of hotel management and business. With cloud computing technology, CiHMS PMS will help your hotels reduce operation time to focus on improving customer experience."
FAQs
Capabilities
Smart solutions for every operational need
Smart solutions for every operational need
A complete cloud-based hospitality management solution that fits all hotel models. Empower and transform your hotel operations
Revenue Growth
Revenue Growth
Expanding market reach, and cultivating opportunities to propel financial success and sustainable growth - Non-room revenue transformed. - Same price, more values.
Operational Efficiency
Operational Efficiency
Streamlining processes, maximizing resources, and driving performance to optimize productivity and effectiveness - QR payment. - Mobile guest service. - Mobile staff app.
Customer Experience
Customer Experience
Fostering engagement, anticipating needs, and delivering exceptional service to cultivate loyalty and satisfaction - Contactless. - QR payment. - Mobile guest service. - Self check-in/check out on mobile. - Mobile staff app.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Transform your hotel operations
Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.
Connect hotels with distribution channels
Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.
Advanced Room Rate Management for Hotels
Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.
Manage all your booking channels in one platform
VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.
Solutions for Food and Beverage industry
Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.
CiHMS Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, CiHMS is the #11 most trending product in the Property Management Systems category (out of 324) and the #403 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCiHMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
CiHMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"CiHMS offers numerous features designed to meet both management and service quality requirements.The room allocation function is specifically tailored for hotel chains, vastly surpassing traditional methods."
Phap Le
Front Office Manager @
Meliá Vinpearl Danang Riverfront
"For me I think the system is good for our company and easy for staff work every day and easy to tracking the reports daily."
Phun Sreydav
Financial Controller @
Palace Gate Hotel & Residence
"Pros The system is easy to set up and its support greatly assists in daily operations. The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing channels Cons It would be highly convenient to have an attendance check feature in the staff app. This would enable staff to easily check-in for their shifts online, while the system automatically records their check-in time, shift duration, and converts it into salary details."
Nhan Dang
Accounting @
Melia Vinpearl Hue
"New hospitality PMS wrote by young and talent Vietnamese team company. To compare with other hotel solutions, it's worth by the trendy and cost saving. Moreover, it is witnessed a new era of Vietnamese young team and tech. I recommend you experience all the functions as soon as possible . Well, it is hard to say about this matter, it is new technology PMS and it needs time to adapt well with the end users all over the world. The priority is to improve customer service skills cause the end user will meet them first."
Vu Lam
Front Office Manager @
Melia Vinpearl Tay Ninh
Featured Customers
Hotelier Rating
Looking for specific info?
10
Efficient System for Managing Sales and Guest Relations
Sales from 200 to 499 room City Center Hotel in Nha Trang (Vietnam)
Verified
8 days ago
As a sales staff, I find CiHMS very helpful in managing guest profiles, booking history, and rate plans across different market segments. It’s easy to track guest preferences, apply corporate or promotional rates, and monitor performance against sales targets. The integration with OTA channels also makes it easier to manage allotments and m...
Vietnam
Vietnam
Sales
X-Large Hotel
10
A Must-Have for Hotel Operations!
Bellman from 500+ room Luxury Hotel in Ganh Dau (Vietnam)
Verified
8 days ago
This software makes hotel management feel effortless. It covers everything—reservations, guest details, billing—all in one place. The best part? It’s super intuitive, so even new staff can get the hang of it quickly. It’s not just a tool; it’s like a team member that helps keep everything running smoothly.
Vietnam
Vietnam
Bellman
X-Large Hotel
10
Service Flexibility and Customization
Accountant from 200 to 499 room Boutique in Nha Trang (Vietnam)
Verified
23 days ago
The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations. The service is highly flexible and customizable, effectively meeting users' diverse needs in various situations, from personal to business use, delivering a convenient and efficient experience.
Vietnam
Vietnam
Accountant
X-Large Hotel
10
Easy to access
Accountant from 200 to 499 room Boutique in Ganh Dau (Vietnam)
Verified
24 days ago
The system is steadily improving, and everything feels much more advanced and efficient now. It's great to see such progress.
Vietnam
Vietnam
Accountant
X-Large Hotel
10
A Handy Hotel System That Makes Daily Tasks So Much Easier
Receptionist from 200 to 499 room City Center Hotel in Nha Trang (Vietnam)
Verified
25 days ago
CIHMS really helps simplify my work at the front desk. I don’t have to jump between different tools anymore — everything I need is in one place. Creating reservations, checking guests in or out, updating room status, and even handling special requests are all quick and easy. It also helps me stay on top of things with clear guest lists, roo...
Vietnam
Vietnam
Receptionist
X-Large Hotel
10
Effective Support for Sales & Booking Management
sales from 200 to 499 room Boutique in Ganh Dau (Vietnam)
Verified
1 months ago
CiHMS helps manage corporate and group bookings efficiently with clear visibility of room blocks and allotments. The integration between Sales, Front Office, and Reservations teams is seamless, reducing miscommunication. Features like rate management, contract handling, and real-time availability support quick and accurate quoting to client...
Vietnam
Vietnam
sales
X-Large Hotel
10
Helpful Tool for Daily F&B Operations
Staff F&B from 100 to 199 room Boutique in Cua Lo (Vietnam)
Verified
1 months ago
CiHMS supports F&B operations well by linking guest profiles and room numbers with restaurant orders and billing. It makes it easy to post charges directly to guest rooms, reducing billing errors. The system also helps track daily revenue reports and itemized consumption, which supports both service and inventory management.
Vietnam
Vietnam
Staff F&B
Large Hotel
10
Helps us stay organized across all departments
Waiter from 500+ room Boutique in Binh Minh (Vietnam)
Verified
1 months ago
The PMS helps different teams—front desk, housekeeping, and restaurant—stay aligned. It keeps operations clear and reduces miscommunication, especially when handling guest requests or managing busy shifts.
Vietnam
Vietnam
Waiter
X-Large Hotel
10
Good support
Receitionist from 200 to 499 room City Center Hotel in Ho Chi Minh City (Vietnam)
Verified
1 months ago
What I value most is how easy the software is to navigate, even for new staff. The support team is also very responsive and helpful whenever we need assistance, which makes daily operations much smoother.
Vietnam
Vietnam
Receitionist
X-Large Hotel
10
Good system
Acct from 75-99 room Luxury Hotel in Nha Trang (Vietnam)
Verified
1 months ago
There are many features that significantly enhance operational efficiency. CM feature is very good, well integrated with many CM vendors.
Vietnam
Vietnam
Acct
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.
Showing all answers to: "What does this product or service do well?"
Save the cost of investment in storage infrastructure (server/hardware)
Easy to use and manage across devices
User-friendly interface, easy to use, provides all necessary information for users.
Reports support PDF & Excel formats allowing users to edit according to their needs.
We have experience working with hotel systems to serve the market and been working with multiple PMS. This CiHMS brings some new values and features that we find it quite good, not only for customer but for partners like us as well. Open in integration is the key thing here for better experience
The solution is taking advantages and all strength of cloud-based technologies and enhancements, enabling mobility and scaleability and from there providing good features to the final end users. Cost model to be redesigned and defined, which is really eliminating all hidden cost to the owners and investors
The product is new in the market but flexible in operation, compatible with range of hardware devices and OS. The solution includes both PMS and POS that allows operation in comprehensive way by deep and built in integration
Good benefit for interface with pbx, HK, technical support.
It can replace for apart of voicmail system. the product can support all service tracking for Hotel, resort.
Support multi properties, and quite service support.
Question:
What differentiates this product or service from the competition?
Answer:
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
Showing all answers to: "What differentiates this product or service from the competition?"
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
The team and the product itself both shows value when cooperating together. They have good product with enhanced features comparing with old fashion ones (cloud based instead of on-prem as others, web browsers, friendly UI, etc...). their team also very cooperative and professional at work
There are also solutions that running on cloud already, but not many with full and comprehensive landscape as this CiHMS. Taking different benefits of cloud nature, it comes with mini set of built-in modules that serves not only operation, but different needs of both owner, operators, managers and staffs
Two and more than two (PMS and POS) in one solution. the solution was built with multiple modules and enhancing modules that meet almost all needs from operation users. besides, many features and functions are very much tech-focused but in a friendly UI/UX for user
- On Cloud service with best quality
- Cheaper more product with same lever
- Ready to interface with any PABX system
- Many feature support for Housekeeping as: wake up, room status application
- Support multies language
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
Open integration is very important for the new operation of hotels. As hotelier, you have more choices than ever for any 3rd party system beside PMS, to enhance your operation flow and elevate your customer experience. CiHMS can do that, and with multiple options, available or even not yet available at the time you talk to them. Your choice for other systems shall be easier when you know the core is available with all that integration
Hotelier is also cost controller nowadays. When you consider about features, you should manage the cost well at the same time. CiHMS is the solution that cares about ROI, what you receive after you invest. This is the wise choice among options in term of cost efficiency then
The product is in modules so it is suitable not only for big scale but medium also. Not limited to any type of operation/property but resort style might get more benefits from the comprehensive and enhanced features
- Many features are suitable for the hotel model of Vietnam, especially chain hotels
- good service
- Products in line with future trends
Recommended by
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
Huynh The Thoai
Vice Director
@
SITEK
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
Huynh The Thoai
Vice Director
@
SITEK
Are you a consultant or vendor that recommends CiHMS?
Leave a recommendation
CiHMS Integrations
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Otelier
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Exely
98% recommended by 93 hotels |
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Booking.com
10% recommended by 1 hotels |
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This integration hasn’t been verified by Google yet.
Google
0% recommended by 0 hotels |
Direct Booking Tools
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Support
Verified Support
CiHMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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