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Clock PMS vs. Cloudbeds PMS:
Which Is Right for You?
TLDR
We analyzed 1,570 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Clock shines in customer support and ROI — especially for independent properties (4.8/5) , with exclusive features like Guest profiles.
Cloudbeds shines when it comes to user-friendly interface — especially for independent properties (4.6/5) , with exclusive features like Guest Communication (SMS Messaging).
How Does Clock PMS Compare to Cloudbeds PMS?
Side-by-side ratings based on 1,570 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | From $600/mo |
| Verified Reviews | 328 | 1,242 |
What Are the Pros and Cons of Clock PMS vs Cloudbeds PMS?
After analyzing 1,570 verified reviews, Clock users most value its feature richness, operational efficiency, responsive support and regular updates, while Cloudbeds users highlight user-friendly interface, implementation and support, all-in-one ecosystem. Click any theme to see what reviewers say.
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Feature Richness
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User-Friendly Interface
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Operational Efficiency
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Implementation and Support
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Responsive Support and Regular Updates
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All-in-One Ecosystem
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Ease of Use for Training
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Channel Management
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Error Messages
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Reservation Management
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Reporting Feature
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Report Customization
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System Speed
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Clock vs Cloudbeds: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #11 117 reviews | #1 592 reviews |
| Mid-Size (25-74 rooms) ▾ | #7 157 reviews | #4 212 reviews |
| Large (75-199 rooms) ▾ | #17 9 reviews | #5 42 reviews |
| X-Large (200+ rooms) ▾ | #11 5 reviews | #13 4 reviews |
By Property Type
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| Boutique ▾ | #8 165 reviews | #2 473 reviews |
| Luxury ▾ | #11 80 reviews | #4 228 reviews |
| Branded / Chain ▾ | #8 62 reviews | #6 116 reviews |
| Extended Stay ▾ | #9 27 reviews | #2 93 reviews |
By Region
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| North America ▾ | #17 30 reviews | #2 435 reviews |
| Europe ▾ | #3 228 reviews | #7 163 reviews |
| Asia Pacific ▾ | #11 13 reviews | #3 226 reviews |
| Middle East ▾ | #17 2 reviews | #7 11 reviews |
The Decision
Choosing the right PMS is critical for your hotel’s operational efficiency, guest satisfaction, and revenue growth. You’re comparing Clock PMS and Cloudbeds PMS, two prominent cloud-based solutions with distinct strengths. Both aim to streamline your daily tasks, but their feature sets, support, and user feedback differ significantly. Which system best aligns with your hotel’s specific needs?
Clock PMS offers a more specialized, feature-rich platform focused on operational control, while Cloudbeds emphasizes integration, ease of use, and scalability. Do you prioritize comprehensive features or a simplified, scalable system?
Is Clock PMS or Cloudbeds Better for Hotels?
Both Clock PMS and Cloudbeds are designed to manage reservations, rates, invoicing, and front desk operations. Clock PMS delivers a detailed, feature-packed system with added modules like guest profiles, multi-currency, and gift vouchers, while Cloudbeds offers an all-in-one ecosystem combining PMS, channel management, and booking engine.
Clock’s strengths lie in its depth of functionalities, especially for properties seeking extensive customization and multi-channel control. Cloudbeds simplifies complex operations with an intuitive interface and extensive integrations, making it easier for hotels to manage multiple aspects without overwhelming staff. Which approach suits your hotel’s complexity and staff expertise?
Clock PMS has a higher overall rating (4.8/5) supported by 251 recent reviews, with a focus on operational control and automation. Cloudbeds, with a broader user base of over 1,071 reviews and a slightly lower rating (4.63/5), excels in seamless integrations and user-friendliness. The more recent reviews favor Cloudbeds’ ease of use and support, indicating a current advantage in user experience.
Clock PMS vs Cloudbeds: Which Should Your Hotel Choose?
If your hotel requires a highly customizable, feature-rich PMS capable of managing complex operations, Clock PMS is the better fit. It’s ideal for properties that want detailed guest profiles, multi-currency support, and specialized modules like gift vouchers and event bookings.
On the other hand, if your hotel prioritizes quick onboarding, smooth integrations, and scalable solutions, Cloudbeds is preferable. It suits properties looking for an easy-to-navigate platform with robust channel management, a flexible booking engine, and extensive partner integrations.
For boutique hotels or properties with a diverse portfolio, Cloudbeds’ ease of use and support make it a strong choice. Large or complex operations needing detailed control and automation may find Clock PMS’s depth more advantageous.
Is Clock PMS or Cloudbeds Easier to Use?
Clock PMS scores a 4.78/5 for ease of use and boasts a user-friendly interface praised for onboarding and staff adoption. Recent reviews highlight that new employees find Clock’s interface intuitive, speeding up staff training and daily operations.
Cloudbeds also scores highly, with a 4.61/5 rating, and is lauded for its straightforward, mobile-friendly interface. Users frequently mention how quickly they can navigate and perform essential tasks, reducing training time and errors.
Edge: Clock PMS. Its higher recent ratings and specific praise for onboarding make Clock slightly easier for staff to master initially.
Which Has Better Features: Clock PMS or Cloudbeds?
Clock PMS offers unique features like multi-currency management, multilingual support, guest profiles, and gift vouchers—features only Clock provides among these options. It boasts a total of 58 exclusive features, including automated invoicing, event bookings, and restaurant POS integration.
Cloudbeds, however, has a broader feature set with 10 additional functionalities, such as comprehensive analytics dashboards, inventory management, and spa modules. Its strength lies in its extensive integrations, multi-channel management, and flexible booking engine.
The clear edge in features depends on your property’s needs: Clock’s specialized modules or Cloudbeds’ extensive ecosystem. Overall, Cloudbeds’s broader feature set and marketplace integrations give it the edge.
Edge: Cloudbeds. Its larger suite of functionalities and integration options provide more comprehensive management tools.
Which Has Better Customer Support: Clock PMS or Cloudbeds?
Clock PMS reviews emphasize its support team’s responsiveness, with users praising timely assistance and proactive updates. Recent feedback mentions staff being efficient and helpful, with a support score of 4.75/5.
Cloudbeds’ support ratings are slightly lower at 4.41/5, but users still commend its responsiveness and helpful resources. However, some reviews express frustration over slower support during peak times.
Edge: Clock PMS. Its higher support rating and recent positive reviews make it the more reliable choice for ongoing assistance.
Which Has More Integrations: Clock PMS or Cloudbeds?
Cloudbeds has a notable advantage with 190 verified partners, compared to Clock’s 111, reflecting its more extensive ecosystem. Both share 58 common integrations, including popular partners like RevControl, Fairmas, and RoomChecking.
Clock’s exclusive integrations focus on niche applications such as Profitroom and Lybra Tech, while Cloudbeds offers integrations with a wide array of booking channels, payment gateways, and third-party tools like AdsHotel and WebRezPro.
If broad connectivity is a priority, Cloudbeds’s larger partner network provides more flexibility and options.
Edge: Cloudbeds. Its greater number of verified integrations enables more customization and scalability.
Which Do Hoteliers Rate Higher: Clock PMS or Cloudbeds?
Clock PMS’s recent reviews show an average rating of 4.8/5, with very high ratings from boutique and independent hotels. Over 90% of Clock users would recommend it, especially for properties needing detailed control.
Cloudbeds’s overall rating is 4.63/5, with a strong rating from larger, multi-property operators. Recent reviews praise its ease of use, speed, and support, but some hotel segments rate it slightly lower.
For property-specific ratings, Clock’s recent review volume and higher scores give it a slight edge in user satisfaction.
Edge: Clock PMS. Its higher recent ratings and recommendation rate make it the preferred choice for hoteliers valuing detailed control and reliability.
How Much Do Clock PMS and Cloudbeds Cost?
Both Clock PMS and Cloudbeds are priced at $600 per month, with no additional implementation or hidden fees. Neither offers a freemium model, and both provide a flat monthly fee regardless of property size.
Your choice may come down to value perceived in features, support, and scalability rather than price, as both options are comparable on cost.
What Type of Hotel Should Use Clock PMS?
- Hotels that require extensive customization and control over operations.
- Properties with complex booking needs, like event spaces or restaurants.
- Hotels that manage multi-currency and multilingual operations.
- Teams that want detailed guest profiles and automation.
- Not ideal if your hotel prefers a lightweight, simple system or minimal modules.
Clock’s depth is best suited for larger or more complex hotels needing comprehensive management tools to streamline operations.
What Type of Hotel Should Use Cloudbeds?
- Hotels seeking an easy-to-learn, quick-to-implement system.
- Properties that value seamless channel management and integration.
- Small to medium hotels wanting a unified platform for reservations, payments, and distribution.
- Teams that prioritize mobile access and remote management.
- Not ideal if your hotel needs highly specialized modules or extensive customization.
Cloudbeds is perfect for boutique hotels, hostels, or multi-property groups looking for scalability and ease of management.
The Bottom Line for Hotels
Clock PMS offers a feature-rich, highly customizable platform designed for properties with complex needs. Its strengths in automation, guest profiles, and multi-currency management give it an edge for larger or more sophisticated hotels.
Choose Clock PMS if you want detailed control, extensive modules, and a well-supported system tailored to complex operations. Its higher recent ratings and reviews reinforce its position as a reliable, powerful PMS.
Cloudbeds, however, excels in its simplicity, broad integrations, and user-friendly design, making it ideal for properties prioritizing fast onboarding and scalability. Its extensive marketplace and support network provide flexibility for growing or multi-property hotels.
If your hotel demands deep customization and operational control, Clock PMS is your best choice. For ease, speed, and wide connectivity, Cloudbeds is the smarter pick.
Edge: Clock PMS. Its detailed functionality and recent review scores favor hotels needing comprehensive operational control.
Edge: Cloudbeds. Its extensive integrations and user-friendly design make it ideal for scalable, multi-property management.
Which Features Does Clock PMS Have That Cloudbeds PMS Doesn't (and Vice Versa)?
According to HTR's product database, Clock PMS and Cloudbeds PMS share 54 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Gift Vouchers & Prepaid Experiences | ||
| Guest profiles | ||
| Inventory Management | ||
| Multi-currency | ||
| Multi-lingual | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 2 more features differ between these products.
Real-World Results: Clock vs Cloudbeds by Business Goal
We analyzed 14 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
Clock vs Cloudbeds: The Bottom Line
What hoteliers love
Clock PMS+ offers a wide array of features that are beneficial for managing hotel operations and events. However, some users find the plethora of feat... Clock PMS+ offers a wide array of features that are beneficial for managing hotel operations and events. However, some users find the plethora of features overwhelming and suggest improved organization.
The software significantly enhances operational efficiency by saving time and streamlining communication and coordination among departments, contribut... The software significantly enhances operational efficiency by saving time and streamlining communication and coordination among departments, contributing to a smoother experience for both staff and guests.
Users appreciate the responsive support service and the regular updates that introduce new features and improvements, ensuring the system's reliabilit... Users appreciate the responsive support service and the regular updates that introduce new features and improvements, ensuring the system's reliability and relevance to user needs.
Where hoteliers push back
Users occasionally encounter error messages that are displayed in code, making it difficult to resolve issues quickly. Direct navigation from the erro... Users occasionally encounter error messages that are displayed in code, making it difficult to resolve issues quickly. Direct navigation from the error message to the problem would improve user experience.
While comprehensive, the reporting feature can be slow, which limits its current effectiveness. Users suggest optimization could unlock more powerful... While comprehensive, the reporting feature can be slow, which limits its current effectiveness. Users suggest optimization could unlock more powerful capabilities.
Ranks higher for
Unique capabilities
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Clock PMS vs Cloudbeds PMS
Can Clock PMS replace Cloudbeds PMS?
It depends on your requirements. Clock PMS and Cloudbeds PMS share many core Property Management Systems features, but each has unique capabilities. Clock PMS offers 111 verified integration partners, while Cloudbeds PMS offers 189. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Clock PMS leads in ease of use at 4.8/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Clock PMS or Cloudbeds PMS offer a free plan?
Clock PMS: No. Cloudbeds PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Clock PMS and Cloudbeds PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Clock has an HT Score of 84 and Cloudbeds has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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