Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?

Is Cloudbeds PMS by Cloudbeds or Mews PMS by Mews Better for Hotels?

Cloudbeds and Mews both deliver high-quality cloud-based property management systems (PMS) with overall ratings of 4.6/5 and strong market presence. Cloudbeds excels as an all-in-one PMS integrating reservations, channel management, and booking engine into one platform, ideal for independent hotels, hostels, and small groups seeking a unified tech stack. Mews distinguishes itself with a modern, flexible operating system, notable for its expansive marketplace offering over 1,000 integrations, best suited for properties valuing automation and customized workflows.

Both systems solve the core hotel challenge of streamlining operations across front desk, housekeeping, and revenue management, while enhancing guest experience through automation and integrations. They reduce manual tasks, lower overbooking risks, and promote direct bookings, but their approaches differ in integration breadth and operational focus.

Cloudbeds PMS by Cloudbeds vs Mews PMS by Mews: Which Should Your Hotel Choose?

If your property is an independent hotel, hostel, or a small chain prioritizing simplicity and a unified PMS-channel-booking engine stack, Cloudbeds is the preferred choice. This is supported by 1,420 reviews with a strong user base in boutique hotels (17%), hostels (15%), and B&Bs (13%), where Cloudbeds consistently rates 4.6/5. Its 208 verified integrations and centralized operations support these segments effectively.

For hotels, especially boutique and city-center properties, that require extensive customization, multi-property scalability, and access to a broad ecosystem of over 350 integrations, Mews is better suited. With 958 reviews, Mews holds a strong presence in boutique hotels (21%) and city center hotels (7%) and is rated 4.7/5 in ease of use, reflecting its strong user adoption in these segments.

Data for large multi-property groups is more robust for Cloudbeds, given its scalability testimonials, while Mews shows strength in flexible portfolio management but has requests for improved group-level workflows. If your hotel needs deeper automation and a marketplace to tailor specific integrations, Mews is the stronger option. If unified core operations and revenue management with fewer vendors matter most, Cloudbeds leads.

Is Cloudbeds PMS by Cloudbeds or Mews PMS by Mews Easier to Use?

Cloudbeds scores 4.6/5 in ease of use and 4.5/5 for onboarding across 1,420 reviews, with 180 recent reviews rating it 4.8/5. Reviewers emphasize its intuitive interface that reduces training time, making it accessible for front desk teams and non-technical staff. Many highlight drag-and-drop calendars and streamlined workflows that reduce operational friction.

Mews rates marginally higher at 4.7/5 ease of use and 4.4/5 onboarding from 958 reviews, with recent reviews confirming a 4.4/5 rating. Users praise its modern, visually clear interface and quick staff adoption, especially in boutique and multi-property settings. Some note complexity grows with advanced features, but the overall experience shortens onboarding.

Because the gaps in ease of use and onboarding ratings are under 0.3 and both have substantial recent review volumes, usability is comparable. Both platforms facilitate rapid staff training and daily navigation, suited for front desk and housekeeping teams.

Edge: Even.

Which Has Better Features: Cloudbeds PMS by Cloudbeds or Mews PMS by Mews?

Cloudbeds offers 64 features total, with 9 unique hotel-relevant capabilities, including 2-way real-time PMS connectivity, an analytics dashboard, inventory management, unlimited channels at no extra cost, centralized user and role management, channel self-mapping, and a dedicated spa & wellness module. These features enable properties to automate rate and inventory synchronization, streamline user permissions across teams, and support specialized offerings like spa services—beneficial for boutique and resort hotels.

Mews includes 59 features with 4 unique ones: multi-currency support, guest CRM, and detailed guest profiles. These enhance guest experience personalization and billing flexibility for international and multi-segment properties. Mews’ focus on guest relationship management and multi-currency aligns with properties targeting diverse global travelers.

Cloudbeds’ unique strengths impact operational control and revenue management, while Mews’ unique features improve guest data handling and billing sophistication. The difference in unique feature counts and their operational impact favors Cloudbeds for core hotel operations.

Edge: Cloudbeds PMS by Cloudbeds.

Which Has Better Customer Support: Cloudbeds PMS by Cloudbeds or Mews PMS by Mews?

Cloudbeds holds a 4.4/5 customer support rating and 4.5/5 onboarding score from 1,420 reviews, with recent ratings increasing to 4.8/5. Reviewers commonly praise knowledgeable and collaborative teams, responsive onboarding, and strong integration support. However, some report slow live phone support and delays in urgent cases.

Mews has a 4.3/5 customer support rating and 4.4/5 onboarding score from 958 reviews, with recent scores at 4.4/5. Users highlight helpful onboarding and proactive account managers but note occasional support delays, reliance on chat over phone, and slower issue escalation.

Both products have similar support ratings with large, recent review samples. Praise and criticism about responsiveness and knowledgeability balance out, indicating comparable customer service quality.

Edge: Even.

Which Has More Integrations: Cloudbeds PMS by Cloudbeds or Mews PMS by Mews?

Mews leads with 352 verified integrations, nearly 70% more than Cloudbeds’ 208. Both share 135 common integrations, including key partners like FLEXIPASS Keyless Mobile Access, 4SUITES, Umi Digital, HiJiffy, and Bookassist. Cloudbeds maintains unique connections to partners like AdsHotel, Sirvoy, and WebRezPro, suiting independent hotels and vacation rentals.

Mews uniquely integrates with systems like Criton, Sage, Hotel Investor Apps, and Profitroom, supporting complex revenue management and marketing functions. This rich ecosystem suits hotels needing customized, modern tech stacks, especially multi-property groups and branded hotels.

The 70% integration advantage favors Mews, offering broader third-party connectivity and flexibility, critical for hotels aiming to build tailored guest journeys and operational workflows.

Edge: Mews PMS by Mews.

Which Do Hoteliers Rate Higher: Cloudbeds PMS by Cloudbeds or Mews PMS by Mews?

Both Cloudbeds and Mews hold an overall 4.6/5 rating, but recent reviews give Cloudbeds a 4.8/5 from 180 reviews, while Mews has 4.4/5 from 80. This indicates Cloudbeds’ recent product iterations have improved user satisfaction, while Mews’ recent reviews suggest some challenges.

Segment-specific ratings show Cloudbeds performs steadily across bed & breakfasts (4.6/5, 586 reviews), boutique hotels (4.6/5, 577), and hostels (4.6/5, 305). Mews leads slightly in hostels (4.7/5, 168 reviews) and motels (4.8/5, 18 reviews), indicating strong niche adoption. Mews also scores 4.6/5 in boutique hotels (526 reviews) and city center hotels (4.6/5, 332 reviews).

For luxury hotels, Cloudbeds has 2% market share with a 4.6/5 rating, while Mews holds 7% with a 4.6/5 rating. Both platforms serve large properties but Cloudbeds’ case studies show successful scaling at luxury and multi-property groups.

Given the higher recent rating and review volume, Cloudbeds commands stronger current user satisfaction overall, while Mews excels in select segments and integration breadth.

Edge: Even.

How Much Do Cloudbeds PMS by Cloudbeds and Mews PMS by Mews Cost?

Cloudbeds lists a base price of $600 with no per-room fees, implementation fees, or trial period. Pricing is flat and presumably scaled by property size or needs but is not explicitly detailed.

Mews lists a higher base price of $900 without per-room or implementation fees and no trial. Pricing details beyond base fees are not published.

Cloudbeds’ lower base price may appeal to smaller independents or budget-conscious properties. Mews’ higher base price reflects its broader integration ecosystem and advanced features but lacks transparent tiering.

What Type of Hotel Should Use Cloudbeds PMS by Cloudbeds?

• Hotels that prioritize an integrated PMS-channel management-booking engine stack to reduce vendor complexity and operational friction.
• Independent boutique hotels and hostels looking for simple onboarding and a unified platform, supported by 1,420 reviews and strong segment ratings.
• Properties seeking automated revenue management tools with unlimited channels at no extra cost.
• Teams wanting centralized role and user management for operational control.
• Hotels with spa and wellness offerings benefiting from dedicated module support.

Not ideal if:

• Your property requires a multi-currency system or advanced guest CRM features absent in Cloudbeds.
• You demand the broadest integration marketplace for extensive customization.
• You operate a large multi-property group needing bulk management features beyond current Cloudbeds capabilities.

What Type of Hotel Should Use Mews PMS by Mews?

• Boutique and city center hotels needing a customizable, cloud-native PMS with extensive third-party integrations.
• Properties valuing multi-currency support and rich guest CRM for personalized guest experiences.
• Hotels managing multiple properties requiring scalable user and rate management.
• Teams aiming to automate operational workflows including contactless check-in/out and guest self-service.
• Operators prioritizing a modern user interface and access to over 350 integrations via Mews Marketplace.

Not ideal if:

• You require an all-in-one stack with embedded channel management and booking engine rather than relying on third-party integrations.
• Your property needs unlimited channels without extra fees.
• You prefer a more straightforward pricing model with lower base fees.

Cloudbeds PMS by Cloudbeds vs Mews PMS by Mews: The Bottom Line for Hotels

Cloudbeds and Mews both offer cloud-native PMS solutions highly rated by hoteliers, but their core difference lies in approach. Cloudbeds focuses on unifying PMS, channel management, and booking engine in one platform, simplifying operations for independents, hostels, and small groups. Mews emphasizes flexibility and a broad ecosystem of integrations, enabling hotels to customize workflows and scale across multiple properties.

Choose Cloudbeds if you want a single vendor solution that reduces system sprawl and automates revenue management with unlimited channels and an analytics dashboard, evidenced by 1,420 reviews and 180 recent high ratings. Its centralized user management and spa module also benefit specialized properties.

Choose Mews if your hotel requires multi-currency billing, advanced guest CRM, and access to over 350 integrations for tailored tech stacks. Its modern interface and automation support scalable, multi-property operations, backed by 958 reviews and a strong presence in boutique and city center hotels.

The decision hinges on whether your hotel values an integrated core stack (Cloudbeds) or a flexible, expansive platform ecosystem (Mews). Both deliver strong usability, support, and solid ROI, but their unique features and integration depth differentiate operational workflows and guest experience capabilities.