The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 57 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Counter shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Desbravador shines .
Side-by-side ratings based on 57 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 57 | 0 |
After analyzing 57 verified reviews, Counter users most value its user interface and usability, customer support, automated features, while Desbravador users highlight . Click any theme to see what reviewers say.
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User interface and usability
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Customer support
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Automated features
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Platform integration
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Bug issues
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Reporting and revenue management
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Pricing
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Desbravador |
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| Small (10-24 rooms) ▾ | #26 28 reviews | — |
| Mid-Size (25-74 rooms) | #46 4 reviews | — |
| Large (75-199 rooms) | #32 2 reviews | — |
| X-Large (200+ rooms) | #31 1 reviews | — |
By Property Type
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Desbravador |
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| Boutique ▾ | #31 16 reviews | — |
| Luxury | #44 4 reviews | — |
| Branded / Chain | #43 4 reviews | — |
| Extended Stay ▾ | #32 5 reviews | — |
By Region
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Desbravador |
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| North America ▾ | #25 8 reviews | — |
| Europe ▾ | #20 25 reviews | — |
| Asia Pacific | #16 4 reviews | — |
| Middle East | #11 2 reviews | — |
Choosing between Counter by Counter and Desbravador by Desbravador hinges on your property's specific needs and your operational priorities. Counter, with its established presence and extensive review base, has proven its effectiveness in simplifying hostel management, especially with its array of features tailored for hostels and small hotels. Desbravador, however, remains unreviewed and untested in the market, leaving its true efficacy and user satisfaction less certain.
Counter addresses core property management challenges with a broad feature set and a proven track record, whereas Desbravador promises an all-in-one approach but lacks review data to confirm its performance. Are you prepared to adopt a system that has a large user base and ongoing positive feedback, or are you interested in an unproven platform that might still be shaping its reputation?
Counter holds a commanding advantage with 54 reviews and a 4.73/5 overall rating, reflecting strong, recent user satisfaction. Its high rating in ease of use (4.6/5), customer support (4.96/5), and value for money (4.8/5) confirms its reliability for small and hostel properties. Desbravador, with zero reviews and a score of zero, provides no tangible user feedback or proven performance data.
If your hotel needs a well-tested, feature-rich PMS with recent reviews, Counter is the clear choice. Desbravador’s untested platform makes it a risky pick for properties seeking assured support and proven results.
Counter excels for hotels that prioritize ease of use, comprehensive features, and trusted customer support. Its interface and onboarding process are rated 4.6/5 and 4.7/5 respectively, making staff training straightforward. Conversely, Desbravador offers no user ratings or reviews, leaving its usability and support quality unverified.
Counter’s extensive feature list includes channel management, booking engine, payment processing, and automated night audits—features that are absent in Desbravador. For hotels that require a mature, reliable PMS with proven functionality, Counter is the safer, smarter choice. Would you prefer a platform with a proven track record or one still waiting to demonstrate its value?
Edge: Counter
If your hotel is a hostel or small property needing a straightforward, easy-to-use system with proven operational features, go with Counter. Its high review count and recent positive feedback confirm its effectiveness in simplifying daily tasks, from reservations to housekeeping.
If your hotel requires a more complex, integrated system that can handle inventory, billing, and front-desk operations in a unified platform, Desbravador's promise of a comprehensive PMS might appeal. However, without user reviews or real-world testing, its performance remains uncertain. For certainty and proven results, Counter is the better option.
Edge: Counter
Counter’s ease of use is highly rated at 4.6/5, with users praising its intuitive interface and quick staff onboarding (4.7/5). Reviews mention that staff can learn the platform rapidly, and management can operate it remotely through its mobile-friendly design.
Desbravador offers no user ratings or feedback on usability, making it impossible to evaluate its interface or onboarding experience. Given Counter’s clear positive reviews and high usability score, it is the easier system to adopt and operate confidently.
Edge: Counter
Counter offers 19 unique features, including channel management, payment processing, booking engine, automated night audits, guest CRM, and multi-currency support. These features directly address operational needs of small hotels and hostels, providing a full suite to run daily operations effectively.
Desbravador’s feature set remains unreviewed and unspecified, making it impossible to compare directly. Counter’s established feature set and proven usability give it the edge for properties seeking a reliable, feature-rich PMS.
Edge: Counter
Counter’s support team is rated at 4.96/5, with reviewers highlighting their responsiveness and professionalism. Specific praise mentions team members like Evelyn and Max for quick, helpful responses, even during system bugs.
Desbravador offers no review data on customer support, support quality, or onboarding. Without verified feedback, Counter’s support remains the safer choice for hotels requiring dependable assistance.
Edge: Counter
Counter integrates with seven verified partners, including prominent platforms like SiteMinder, Stripe, Cloudbeds, and Goki. These integrations streamline reservations, payments, and access control, adding flexibility to your operations.
Desbravador has no listed integrations or verified partners, limiting its ability to connect with other essential systems. Counter’s broader integration ecosystem makes it the more versatile choice.
Edge: Counter
Counter’s overall rating of 4.73/5 is based on 54 reviews, with recent feedback emphasizing its user-friendliness and support. Hostels and independent properties rate it highly, with a 4.75/5 average for hostel properties.
Desbravador has no reviews or ratings, so no hoteliers have expressed satisfaction or dissatisfaction. Based on available data, Counter is clearly favored by property owners.
Edge: Counter
Counter does not publicly disclose pricing details but offers a free version and flexible integrations, indicating a potentially scalable pricing model. Desbravador’s pricing information is unavailable, suggesting it may be custom or still in development.
Given the lack of transparent pricing for Desbravador, and Counter’s proven value through positive reviews, Counter is likely the more cost-effective choice with known ROI.
Edge: Counter
Not ideal if your property requires a highly customizable, enterprise-level PMS with advanced revenue management or complex inventory needs.
Not ideal if you require proven support, extensive integrations, or are hesitant to adopt a platform without user reviews or market presence.
Counter is an established, review-backed PMS designed specifically for hostels and smaller hotels, with proven features and high customer satisfaction. Its broad integration options and positive feedback make it a reliable choice for properties that want a trusted, feature-rich system.
Desbravador, while promising a comprehensive solution, remains untested in the market, with no reviews or verified performance data. It may appeal to hotels looking for a new platform, but without proven success, it carries more risk.
For most hotels and hostels seeking certainty and proven value, Counter is the clear winner. Its recent reviews, extensive feature set, and strong support network provide peace of mind and operational confidence. If your property values a tested, highly rated platform, Counter is the recommended choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Desbravador |
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According to HTR's product database, Counter and Desbravador share 0 features. Here are the key differences — features one has that the other lacks.
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Desbravador |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| RevPaR & ADR Reports |
Showing top differences. 7 more features differ between these products.
What hoteliers love
Hoteliers find Counter's interface clean, intuitive, and user-friendly, making it easy to train new staff quickly. The mobile and desktop interfaces w... Hoteliers find Counter's interface clean, intuitive, and user-friendly, making it easy to train new staff quickly. The mobile and desktop interfaces work well, allowing managers to handle tasks remotely. It is particularly noted for its simplicity in calendar and calendar management.
The support team at Counter is frequently praised for its responsiveness and helpfulness. Staff like Evelyn and Max receive specific mentions for thei... The support team at Counter is frequently praised for its responsiveness and helpfulness. Staff like Evelyn and Max receive specific mentions for their professionalism. However, there are concerns about slower support in certain time zones.
Users appreciate Counter's automated features that include tasks like contactless check-in, automating credit card charges, and managing bookings acro... Users appreciate Counter's automated features that include tasks like contactless check-in, automating credit card charges, and managing bookings across platforms. This automation reduces staff workload and improves operational efficiency.
Where hoteliers push back
Several hoteliers mention persistent bugs in the system, particularly issues with overbookings, bed availability display, and system errors during boo... Several hoteliers mention persistent bugs in the system, particularly issues with overbookings, bed availability display, and system errors during booking cancellations. These bugs have a negative impact on daily operations and guest experience.
Hoteliers appreciate Counter's reporting capabilities but note that the reports can be improved for better insights. Revenue management features are s... Hoteliers appreciate Counter's reporting capabilities but note that the reports can be improved for better insights. Revenue management features are seen as lacking, particularly for businesses operating on multiple rate plans or using dynamic pricing.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Counter and Desbravador share many core Property Management Systems features, but each has unique capabilities. Counter offers 7 verified integration partners, while Desbravador offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Counter leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Counter: No. Desbravador: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Counter has an HT Score of 17 and Desbravador has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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