Counter

4.5 (56 REVIEWS)

HTR Score icon
HT Score  
23 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 31 (out of 284) in Property Management Systems

All-in-one workspace for hostels

Counter is popular in with 0 hoteliers leaving an average rating of 0.

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Counter is the #54 most trending product in the Property Management Systems category (out of 284) and the #953 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Counter’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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23 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Counter
Founded in 2019 | Headquarters in Berlin (Germany) | 16 employees
Counter is a free and easy to use Property Management System (PMS) made for hostels. Our easy to use interface loads seamlessly on mobile browsers allowing you to manage your property on the go..

Capabilities

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Counter doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Counter has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

18 | X-Small (1-9 room)

20 | Small (10-24 room)

12 | Medium (25-74 room)

4 | Large (75-199 room)

Country

6 | Portugal

6 | Mexico

5 | Spain

4 | India

3 | Italy

3 | Sweden

3 | Costa Rica

2 | United States of America

2 | South Africa

2 | Morocco

2 | Switzerland

2 | Greece

2 | New Zealand

2 | Colombia

1 | Turkey

1 | Honduras

1 | Latvia

1 | Argentina

1 | Malta

1 | Israel

1 | Ireland

1 | Uganda

1 | Panama

1 | United Kingdom

1 | Brazil

1 | Bosnia and Herzegovina

Type

49 | Hostels

5 | Bed & Breakfast & Inns

3 | Boutiques

1 | City Center Hotels

Region

26 | Europe

9 | South America

8 | North America

5 | Africa

4 | Asia Pacific

2 | Oceania

2 | Middle East

Category

56 | Property Management Systems

Hotelier Rating

Excellent
44
Very Good
5
Average
4
Poor
1
Terrible
2

Property Size

  • X-Small (18)
  • Small (20)
  • Medium (12)
  • Large (4)

Country

  • Portugal
    Portugal
    (6)
  • Mexico
    Mexico
    (6)
  • Spain
    Spain
    (5)
  • India
    India
    (4)
  • Italy
    Italy
    (3)
  • Sweden
    Sweden
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • United States of America
    United States of America
    (2)
  • South Africa
    South Africa
    (2)
  • Morocco
    Morocco
    (2)
  • Switzerland
    Switzerland
    (2)
  • Greece
    Greece
    (2)
  • New Zealand
    New Zealand
    (2)
  • Colombia
    Colombia
    (2)
  • Turkey
    Turkey
    (1)
  • Honduras
    Honduras
    (1)
  • Latvia
    Latvia
    (1)
  • Argentina
    Argentina
    (1)
  • Malta
    Malta
    (1)
  • Israel
    Israel
    (1)
  • Ireland
    Ireland
    (1)
  • Uganda
    Uganda
    (1)
  • Panama
    Panama
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Brazil
    Brazil
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (26)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (9)
  • Africa
    Africa
    (5)
9

In beginning it was to complicate for me(Older generation).Now it look much better.

Owner from 1 to 4 room Hostel in Mostar (Bosnia and Herzegovina)

Verified
2 years ago
I am use counter for HW only and I can t give more info..I like most fast help from your polite workers
Country Bosnia and Herzegovina
Owner
X-Small Hotel
9

Great service

Manager/Owner from 10 to 24 room Hostel in (Sweden)

Verified
2 years ago
Really engaged and service minded staff. One feels well taken care of. Learning curve is not very steep and if you run into obstacles they're always there to help.
Country Sweden
Manager/Owner
Small Hotel
9

Very good App!

Manager from 1 to 4 room Bed & Breakfast & Inn in Tulum (Mexico)

Verified
2 years ago
The platform is really clear and intuitive, easy to use. And the Chat system is very well done, I always get helpful and friendly aswers very fast from the poeple working there.
Country Mexico
Manager
X-Small Hotel
10

Amazing

analista from 25-49 room Hostel in (Brazil)

Verified
2 years ago
the system is very easy to use, and the staff are great, they are always willing to help, they generate good reports
Country Brazil
analista
Medium Hotel
10

Great Experince

MANAGER from 10 to 24 room Hostel in San José (Costa Rica)

Verified
2 years ago
Since we started using Counter ´PMS ,things got easier.No need to worry about overbookings,keeping track of payments,having all reservation in one place. It is very smooth experience. Recommend to every hotel/hostel busineses.
Country Costa Rica
MANAGER
Small Hotel
10

Highly recommended

Hotel manager from 5 to 9 room Boutique in Porto (Portugal)

Verified
2 years ago
Very intuitive and easy to use. The support team is great and always ready to help. Makes our live easier.
Country Portugal
Hotel manager
X-Small Hotel
8

Very convenient hotel management app

Manager from 10 to 24 room Hostel in Bommayapalayam (India)

Verified
2 years ago
The whole system is very good; especially they have an excellent calendar management, a lot of apps integrations and a responsive customer care (this especially important).
Country India
Manager
Small Hotel
10

User friendly and well priced PMS

Hostel Manager and owner from 5 to 9 room Hostel in Esposende (Portugal)

Verified
2 years ago
We specially liked how easy it was to configure and start working with this PMS, as well as all the integrated features that allow us to comply with several Portuguese Authorities mandatory information. Online support as been great so far too.
Country Portugal
Hostel Manager and owner
X-Small Hotel
10

Counter Review

Hostel Manager from 25-49 room Hostel in Porto (Portugal)

Verified
2 years ago
Easy to use, possible to use it either from your smartphone or tablet with a very friendly user experience. Clean and intuitive system.
Country Portugal
Hostel Manager
Medium Hotel
10

Amazing

Supervisor from 100 to 199 room Hostel in Lisboa (Portugal)

Verified
2 years ago
A very intuitive software with good, clean design. User wise, it makes our life so much easier. The support is also great: quick and efficient.
Country Portugal
Supervisor
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

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Support

Unverified

Counter has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

23/100

Recommended

91%

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