Counter vs. Diventa PMS:
Which Is Right for You?

The Decision

When evaluating property management systems, your primary focus should be on how well the platform simplifies daily operations, supports your growth, and integrates with your existing tech stack. Counter by Counter and Diventa PMS by ITi Computers are designed for different sectors and needs: the former is tailored for hostels, while the latter aims to serve broader real estate management. Given the current review data, Counter by Counter emerges as the more proven and comprehensive solution.

Counter’s 54 reviews over the last six months with a 4.73/5 rating and a 91% recommendation rate reflect a solid, active user base. In contrast, ITi Computers lacks recent reviews and customer feedback, making it a less reliable choice for hoteliers seeking proven support and features. Do you prefer a platform with recent, positive user experiences or one with little recent data?

Is Counter by Counter or Diventa PMS Better for Hotels?

Counter by Counter focuses specifically on hostels and small accommodations, offering an intuitive interface and crucial features like channel management, booking engine, and automated night audits. Its recent reviews highlight ease of use, quick onboarding, and supportive customer service, making it ideal for hostel operators seeking quick, reliable management.

Diventa PMS, by contrast, caters more broadly to real estate portfolios, offering tools for property management, tenant relations, and maintenance. However, it has no recent reviews or ratings, so its proven effectiveness for hotel environments remains unverified. Are you looking for a specialized hostel management system or a versatile platform for larger property portfolios?

Counter by Counter vs Diventa PMS: Which Should Your Hotel Choose?

If your hotel operates exclusively in the hostel segment, particularly hostels with a heavy online booking component, Counter’s dedicated features like channel management, online support, and automation make it the clear choice. Its 19 unique features include a booking engine, guest CRM, multi-currency, and ancillary revenue tracking—tailored for hostels with high occupancy variability.

If your hotel is part of a broader real estate portfolio, or you want management tools extending beyond guest reservations—such as tenant management or maintenance scheduling—Diventa PMS could be an option. But with no recent reviews or proven hotel-specific features, Counter’s track record makes it the better fit for your immediate needs. Are you prioritizing hostel-specific features or broad property management tools?

Is Counter by Counter or Diventa PMS Easier to Use?

Counter by Counter boasts a 4.6/5 ease-of-use rating based on reviews, with many users praising its simple, clean interface and quick staff onboarding. Its mobile-friendly design and intuitive calendar view support staff efficiency and remote management, as reflected in review quotes like, “It’s clear, simple, and easy to understand.”

Diventa PMS, with no publicly available recent user feedback, cannot be assessed for usability. Its design and onboarding experience are unverified for hotel staff. Given the data, Edge: Counter by Counter.

Which Has Better Features: Counter by Counter or Diventa PMS?

Counter offers 19 features exclusive to its platform, including channel manager, booking engine, automated night audit, guest CRM, multi-lingual support, and ancillary revenue tracking—features critical for hostel operations. It also integrates with seven partners such as Stripe and SiteMinder, enhancing its connectivity.

Diventa PMS lacks documented features or integrations, with no reported unique capabilities. Its broad property management focus may include some functionalities, but without recent reviews or detailed features, Counter’s feature set is clearly superior. Edge: Counter by Counter.

Which Has Better Customer Support: Counter by Counter or Diventa PMS?

Counter’s customer support scores a near-perfect 4.96/5, with recent reviews praising its responsiveness, especially mentioning support staff Evelyn and Max. Hoteliers cite quick, helpful responses even during system bugs or technical issues.

Diventa PMS offers no recent customer support reviews or ratings, leaving its support quality unverified. For hotels, reliable support is essential, and the current data favors Counter. Edge: Counter by Counter.

Which Has More Integrations: Counter by Counter or Diventa PMS?

Counter integrates with seven verified partners, including prominent platforms like SiteMinder, Cloudbeds, and Stripe, facilitating a connected tech environment for your property. Its integrations support online booking, payment processing, and access control, streamlining operations.

Diventa PMS does not list any verified integrations, indicating limited or unverified connectivity options. For a property reliant on multiple systems, Counter’s integrations provide a significant operational advantage. Edge: Counter by Counter.

Which Do Hoteliers Rate Higher: Counter by Counter or Diventa PMS?

Counter’s recent reviews and high ratings (4.73/5, 54 reviews) show strong satisfaction levels, especially among hostel operators. Hoteliers frequently praise its ease of use, support, and feature set, with comments like “best PMS for hostels” and a 91% likelihood to recommend.

Diventa PMS has no recent reviews or ratings, so its user satisfaction cannot be assessed. Its untested reputation makes Counter the better-rated choice. Edge: Counter by Counter.

How Much Do Counter by Counter and Diventa PMS Cost?

Counter does not publicly disclose pricing details, but it is offered as a paid product without a free trial or freemium version. Its value appears tied to its comprehensive feature set and support.

Diventa PMS also has no publicly available pricing information, making direct comparison impossible. For now, both platforms require direct vendor contact for quotes, but Counter’s established value proposition suggests competitive pricing for hostel operators.

What Type of Hotel Should Use Counter by Counter?

• Hotels that primarily operate hostels or budget accommodations with high online booking volume.
• Teams seeking an easy-to-use, mobile-friendly PMS that simplifies check-in/check-out processes.
• Properties needing integrated payment processing and channel management.
• Hostel operators looking for automation features like night audits and guest CRM.
• Hotels that prioritize quick onboarding, responsive support, and affordable operations.

Not ideal if you require advanced revenue management, complex group booking features, or a broad property management solution for multiple property types.

What Type of Hotel Should Use Diventa PMS?

• Larger real estate portfolios managing multiple property types beyond traditional hotels.
• Teams that require tenant management, maintenance scheduling, and financial tracking.
• Property managers seeking AI-driven predictive maintenance and automated communication tools.
• Hotels or property groups aiming for a platform with extensive property management features beyond guest reservations.
• Organizations that prefer a flexible, multi-purpose management system.

Not ideal if you need a dedicated hostel management system or rely heavily on online distribution channels.

Diventa PMS vs Counter by Counter: The Bottom Line for Hotels

Counter by Counter is a dedicated, feature-rich PMS built for hostels and small accommodations, with proven user satisfaction and extensive recent reviews. Its strengths lie in ease of use, integrations, automation, and support tailored for high-occupancy, online-driven properties.

Diventa PMS appears geared toward broader real estate management, with no recent hotel-specific reviews or features verified for hospitality. Without evidence of hotel-focused functionalities or recent customer feedback, Counter remains the stronger choice for hoteliers today.

When should you choose Counter? If your property is a hostel or small hotel that values simplicity, automation, and reliable support. Its proven track record makes it a safe, effective choice.

When might Diventa PMS be suitable? If you manage a diverse property portfolio or require integration with property management beyond guest reservations, but be aware of the unverified support and features.

Final verdict: For hoteliers, especially those seeking a tested, well-supported platform with recent reviews and extensive features, Counter by Counter is the clear recommendation.