Counter vs. Engisoft:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) for your hotel depends on your operational priorities, hotel type, and desired features. Both Counter by Counter and Engisoft by Enginyeria de Software S.A. aim to streamline your daily tasks, but they cater to different segments and offer varying levels of sophistication. Counter has a strong foothold in the hostel market with extensive recent reviews, while Engisoft offers a broader, more generalized PMS with fewer recent user insights. How do these differences influence your choice?

Counter is a specialized, dedicated PMS with a clear focus on hostel operations, boasting a high review count and recent positive feedback. Engisoft, on the other hand, presents a more traditional, scalable solution that appears less focused on specific segments and has no recent reviews available. Do you prioritize proven performance in hostels or a versatile platform with potential growth?

Quick Verdict: Counter or Engisoft — Which is the Clear Winner?

Counter’s 54 recent reviews and high score of 4.73/5 make it the more trusted choice for hostels and similar accommodation types. Its comprehensive feature set, ease of use, and responsive support set it apart. Engisoft has no recent reviews or ratings, making it difficult to assess real-world performance or user satisfaction at this time.

In terms of current user confidence and proven effectiveness, Counter is the better option. If your hotel is a hostel or small property seeking a straightforward, reliable PMS, Counter delivers a proven track record.

Is Counter or Engisoft Better for Hotels?

Counter excels at managing small, budget-conscious properties like hostels, inns, and boutique hotels, thanks to its intuitive interface and positive user feedback. Its features such as automated payments, channel management, and guest profiles directly address the operational needs of these types, supported by a high satisfaction rate in recent reviews.

Engisoft, with limited publicly available user feedback, appears more suited for larger or more complex property portfolios that require scalable solutions and advanced modules like revenue management or integrated CRS. Because it lacks recent reviews, its effectiveness remains uncertain for hotels seeking immediate results. Would you prefer a system with proven performance or one with potential but no recent validation?

Edge: Counter

Counter vs Engisoft: Which Should Your Hotel Choose?

If your hotel needs a straightforward PMS focused on hostels with high ease of use, responsive support, and a solid feature set, go with Counter. It’s especially ideal if you want a system with a proven track record and recent positive reviews confirming its reliability.

If your hotel requires a broad, scalable platform capable of supporting multiple property types and complex operations—like revenue management, integrated CRS, or gift vouchers—Engisoft might be worth considering, provided you’re comfortable with its untested recent performance.

For small, budget-sensitive properties, Counter’s focused features and recent reviews make it the safer, more effective choice. Larger operations seeking advanced modules should evaluate whether Engisoft’s offerings justify the lack of recent user feedback.

Edge: Counter

Is Counter or Engisoft Easier to Use?

Counter’s UI scores a 4.6/5, with users praising its simple, intuitive interface that minimizes staff training time. Its onboarding process averages 4.7/5, and customers frequently mention how quick and easy it is to learn and adopt, even for non-tech-savvy staff.

In contrast, Engisoft provides no recent user ratings or reviews, leaving its ease of use unverified. Without recent feedback, potential users must rely on its marketing claims, which makes assessing its usability difficult.

Edge: Counter

Which Has Better Features: Counter or Engisoft?

Counter offers 13 shared features with Engisoft, plus six features exclusive to Counter, including a channel manager, booking engine, direct billing, guest profiles, multi-currency support, and ancillary revenue tracking. These functionalities directly support hostel operations and small property management.

Engisoft features six modules unique to its platform, such as a Spa & Wellness Module, Revenue Management, and Digital Registration. While these are valuable for larger, full-service properties, their absence in Counter reflects its specialization in hostel management.

Given the recent reviews and proven feature set, Counter’s offerings are more aligned with small property needs. Engisoft’s advanced modules may appeal to larger or more complex hotels but lack recent validation.

Edge: Counter

Which Has Better Customer Support: Counter or Engisoft?

Counter’s support scores a 4.96/5, with recent reviews highlighting prompt, professional responses. Users like Evelyn and Max are frequently mentioned for their helpfulness, although some note slower support during certain hours.

Engisoft provides no recent reviews or ratings, making it impossible to gauge support quality or responsiveness. Its customer service reputation remains unverified in current user feedback.

Edge: Counter

Which Has More Integrations: Counter or Engisoft?

Counter boasts seven verified integrations, including popular partners like SiteMinder, Stripe, and Goki, facilitating smooth financial and platform connectivity. Engisoft offers eight verified integrations, including some notable partners like Lybra Tech and eRevMax, but lacks recent user feedback to confirm their performance.

Shared integrations with Counter and Engisoft include SiteMinder, but Counter’s active integration network and recent reviews suggest a more reliable experience. Its partnerships support comprehensive hotel operations with minimal friction.

Edge: Engisoft (based on number), but Counter’s recent reviews and active integrations favor its reliability.

Which Do Hoteliers Rate Higher: Counter or Engisoft?

Counter’s recent reviews and a 4.73/5 rating reflect high satisfaction among hostel and small property users, with 91% likelihood to recommend. Its review scores are rooted in recent, positive feedback, emphasizing ease of use, support, and automation.

Engisoft has no recent reviews or ratings, leaving its user satisfaction unquantified. Without current data, its perceived quality remains speculative.

Edge: Counter

How Much Do Counter and Engisoft Cost?

Counter does not publicly list its pricing but offers a free, feature-rich PMS tailored for hostels. Its value is driven by ease of use and support, particularly for small operators.

Engisoft’s pricing is also not disclosed; both products lack transparent, public pricing models. You’ll need to engage with sales for quotes, which could be a barrier if transparency is important.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels, inns, or small boutique properties with a focus on simplicity.
• Teams seeking an intuitive, mobile-friendly interface that reduces staff training.
• Properties that prefer a free system with optional paid upgrades for advanced features.
• Hotels that prioritize quick onboarding and responsive support.
• Businesses with limited technical resources or budget constraints.

Not ideal if your hotel needs complex revenue management, extensive customization, or has high operational complexity.

What Type of Hotel Should Use Engisoft?

• Larger properties or chains requiring scalable, integrated solutions.
• Hotels that need advanced modules like revenue management, CRS, or wellness features.
• Properties with a focus on expanding services such as gift vouchers or digital check-in.
• Hotels prepared to invest in a platform with robust customization.
• Businesses seeking a cloud-based PMS that can grow with their operations.

Not ideal if you’re a small hostel or budget hotel needing a proven, user-friendly PMS with recent reviews.

The Bottom Line for Hotels

Counter and Engisoft serve different segments and operational needs. Counter’s focus on hostels and small hotels, combined with recent reviews and high satisfaction, make it a clear leader for budget-conscious, small-scale operations.

Engisoft’s broader feature set and lack of recent feedback suggest it’s better suited for larger or more complex properties willing to accept uncertain user validation.

If your hotel values proven performance, ease of use, and responsive support, Counter should be your choice. Conversely, if you require a more extensive, customizable platform and can tolerate limited recent validation, Engisoft may be worth exploring.

Edge: Counter