Counter vs. GuestPro:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and GuestPro by GuestPro hinges on your property’s needs, operational complexity, and growth plans. Both products aim to streamline management, but Counter has a proven track record with a strong user base and recent positive reviews. GuestPro’s presence is minimal with no recent reviews and no measurable market traction. Does your hotel prioritize a tested, feature-rich PMS with active support, or are you considering a less proven platform?

Counter offers a broad suite of features tailored for small to mid-sized hostels, Inns, and boutique hotels, while GuestPro remains largely untested in the current market. Given the recent review activity and high ratings, Counter’s reputation is more trustworthy. Are you willing to risk usability issues or bugs for an unverified platform?

Quick Verdict: Counter by Counter or GuestPro—which is better?

Counter stands out with a 4.73/5 overall rating based on 54 reviews, with recent feedback emphasizing ease of use and excellent support. GuestPro, on the other hand, has no recent reviews or ratings, making its effectiveness and user satisfaction uncertain.

If your hotel needs a proven, well-supported PMS with integrated channel management, automation, and a user-friendly interface, Counter is the clear choice. If you’re exploring options with no current user feedback, GuestPro’s potential remains unverified. Which platform will best support your hotel’s immediate needs and future growth?

Is Counter or GuestPro Easier to Use?

Counter’s interface scores a 4.6/5, with many reviews highlighting its intuitive design, quick onboarding, and mobile-friendly access. Support for staff training and remote management is a consistent theme in recent reviews, with users noting how quickly their teams adapted.

GuestPro offers no available ratings or recent feedback on ease of use, leaving its user experience unverified. Without current user reviews, it’s impossible to assess how easily your team would adopt GuestPro.

Edge: Counter.

Which Has Better Features: Counter or GuestPro?

Counter boasts 19 features exclusive to its platform, including channel management, payment processing, booking engine, housekeeper modules, online support, automated night audits, and multi-currency/multi-lingual options. These tools address operational needs from reservations to revenue reporting, simplifying complex tasks.

GuestPro provides no detailed feature list or unique functionalities, making it difficult to compare directly. Given Counter’s extensive feature set, it clearly offers more operational control and automation.

Edge: Counter.

Which Has Better Customer Support: Counter or GuestPro?

Counter’s support is highly rated at 4.96/5, with recent reviews praising its responsiveness, professionalism, and quick problem resolution. Specific praise mentions team members like Evelyn and Max, who respond promptly and effectively.

GuestPro provides no recent support reviews or ratings, making an assessment impossible. Without verified feedback, Counter’s support remains the stronger, more reliable option.

Edge: Counter.

Which Has More Integrations: Counter or GuestPro?

Counter integrates with 7 verified partners, including major channel managers like SiteMinder and Cloudbeds, as well as payment and access management tools like Stripe and Goki. These integrations support a broader range of operational workflows and online distribution.

GuestPro has no verified integration partners, limiting its connectivity and flexibility. Counter’s established ecosystem provides more opportunities to streamline your hotel’s tech stack.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or GuestPro?

Counter’s 54 recent reviews yield a 4.73/5 overall score, with a 91% likelihood to recommend and a high satisfaction among hostel and boutique hotel users. Reviewers praise its usability, support, and feature set, especially in recent months.

GuestPro’s lack of recent reviews and ratings means its user satisfaction is unknown. With no current feedback, Counter’s established reputation makes it the safer bet.

Edge: Counter.

How Much Do Counter and GuestPro Cost?

Both products do not publicly disclose specific pricing models, but Counter’s platform is free to use, with no implementation or monthly fees mentioned. GuestPro’s pricing details are unavailable, making direct comparisons impossible.

Given Counter’s transparency and proven value, it likely offers more accessible options for small hotels and hostels.

What Type of Hotel Should Use Counter?

• Hotels that prioritize ease of use and quick onboarding, especially small hostels and inns.
• Teams that want integrated channel management, automated night audits, and guest CRM features.
• Hotels seeking a mobile-friendly platform to manage operations remotely.
• Properties looking for a cost-effective solution (Counter is free with optional paid features).

Not ideal if your hotel requires advanced revenue management, sophisticated marketing tools, or extensive customization.

What Type of Hotel Should Use GuestPro?

• Hotels that want a simple, possibly less feature-dense PMS, or are in early stages of digital adoption.
• Properties that require minimal integrations and are comfortable testing an unproven platform.
• Hotels with a small team and basic operational needs that do not demand extensive automation.

Not ideal if your hotel is seeking a trusted, fully supported platform with proven user satisfaction and active development.

Counter vs GuestPro: The Bottom Line for Hotels

Counter’s core advantage is its established presence, extensive feature set, and high user satisfaction, supported by recent positive reviews. It’s a mature system designed for dynamic hospitality environments, especially hostels and boutique hotels, and backed by strong customer support.

GuestPro remains an untested candidate with no recent feedback, and its lack of detailed features or integrations raises concerns about suitability and ongoing support. For your hotel’s immediate needs, Counter’s proven reliability and active user base make it the stronger choice.

Choose Counter if you need a reliable, feature-rich PMS with recent reviews confirming ease of use and support. If you're exploring options without a pressing need for proven performance, GuestPro might warrant further investigation, but its current market absence suggests caution.

In summary, for most hoteliers ready to implement or upgrade a PMS today, Counter offers a safer, more validated solution.