Counter vs. HoresPlus:
Which Is Right for You?

The Decision

When choosing a property management system (PMS) for your hotel, your primary goal is often to streamline operations, improve guest experiences, and make data-driven decisions. Counter by Counter and HoresPlus by Hores both aim to serve these needs but approach them very differently. Counter is tailored for hostels, emphasizing simplicity and affordability, while HoresPlus offers a broader, more feature-rich platform suited for larger or more complex hotels. How do their strengths and weaknesses stack up for your property?

Counter's recent reviews and high user ratings suggest it is a reliable choice for hostel owners and small hotel operators. Conversely, HoresPlus, lacking recent reviews and a visible user base, appears less proven in the current market. Is this difference enough to influence your decision?

Is Counter by Counter or HoresPlus by Hores Better for Hotels?

Counter by Counter has achieved a high overall rating of 4.73 out of 5 based on 54 reviews, with recent feedback emphasizing its ease of use, fast customer support, and affordability. Its focus on simplicity makes it ideal for hostels and small hotels that prioritize straightforward management over complex features. However, users report bugs with bed availability and overbooking issues, which can disrupt daily operations.

HoresPlus by Hores, with no reviews in the past six months and a score of zero, lacks recent user feedback, making its reliability hard to assess today. It claims to manage all aspects of hotel operations from reservations to housekeeping but does not provide enough recent data to gauge performance or customer satisfaction. Given the absence of recent reviews, is it the safer choice for your hotel?

Are you seeking a proven, highly-rated PMS for a small or hostel property? Or are you prepared to gamble on a less-tested platform with potentially more features? The answer depends on your risk appetite and operational complexity.

HoresPlus by Hores vs Counter by Counter: Which Should Your Hotel Choose?

If your hotel is a hostel or small accommodation prioritizing ease of use, quick onboarding, and responsive support, Counter is the better fit. It boasts a 4.6/5 ease-of-use rating, with users praising its intuitive interface and mobile-friendly design. Its core features include automated night audits and seamless integrations with platforms like Stripe and GOKI, reducing manual tasks and enabling remote management.

HoresPlus might be more suitable if your property requires a broad set of features such as advanced revenue management, real-time reporting, guest messaging, or integrated payment terminals. However, without recent reviews or a demonstrated track record, it’s difficult to validate its effectiveness. Do you need a system with proven performance in small hostels or a comprehensive platform with extensive features for larger hotels?

In summary, for most small hotels and hostels, Counter’s high review count and recent positive feedback make it the safer, clearer choice. For hotels needing complex operational tools and proven reliability, HoresPlus’s lack of recent validation makes it a less attractive candidate at this time.

Is Counter by Counter or HoresPlus by Hores Easier to Use?

Counter’s user interface consistently receives top marks, with a 4.6/5 rating and praise for its clarity and simplicity. Users describe it as "easy to learn and teach" and appreciate the mobile accessibility that allows management from anywhere. The onboarding process, rated at 4.7/5, is straightforward, and staff adoption is smooth, thanks to its intuitive design.

HoresPlus, lacking recent reviews and a significant user base, offers no current data on ease of use. From its marketing materials, it aims to be an all-in-one, centralized platform, but without user feedback, its usability remains unverified. Is a proven, user-friendly system more critical than a feature-heavy one with untested interfaces?

Edge: Counter.

Which Has Better Features: Counter or Hores?

Counter features 17 shared functionalities such as reservations, check-ins, and basic reporting, but it offers only two features exclusive to its platform: automated night audits and cloud hosting. Its core strengths lie in automation, POS integration, and simplicity.

HoresPlus, on the other hand, offers a large suite of 32 unique features, including transactional emails, guest messaging, native email marketing, gift vouchers, task management, automated reminders, online check-in/out, guest apps, real-time status updates, and integrated payment options. These features cater to larger or more complex operations demanding extensive automation and customization.

Given the feature gap, if your hotel requires advanced automation, guest communication, and operational tools, HoresPlus has the edge. However, for smaller properties prioritizing core PMS functions, Counter’s streamlined approach may suffice.

Edge: HoresPlus.

Which Has Better Customer Support: Counter or Hores?

Counter’s support team has garnered a near-perfect rating of 4.96/5, with many reviews highlighting their responsiveness and professionalism. Clients like Evelyn and Max are praised for quick replies and helpful assistance, although some mention support delays in certain time zones.

In contrast, Hores has no recent reviews or publicly available customer support ratings. This absence makes it impossible to gauge the effectiveness of their support team today. For a hotel relying on responsive help, Counter’s proven support is a decisive advantage.

Edge: Counter.

Which Has More Integrations: Counter or Hores?

Both platforms support seven verified integrations, including popular partners like Stripe, Cloudbeds, and SiteMinder. Counter’s unique integrations include WuBook, FLYR, and Goki, which are tailored to the hostel and small hotel markets.

HoresPlus offers integrations with Profitroom, Bookassist, Onity, IDeaS, D-Edge, MyStay, and Bookolo, indicating a focus on larger hotel chains and revenue management solutions. If your property relies on specific third-party tools, consider these differences carefully.

Given the recent activity and community feedback, Counter’s integrations are well-tested and current, giving it a slight edge.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Hores?

Counter’s reviews, totaling 54 with recent feedback, paint a clear picture of satisfaction, especially among hostel operators. It maintains a high overall rating of 4.73/5 and a likelihood to recommend of 91%. Hotel segments like hostels and independent hotels rate it highly, with some praising its user-friendly interface and automation.

Hores, with no recent reviews and no available ratings, cannot currently be rated by hoteliers. This lack of recent data diminishes confidence in its current performance.

Edge: Counter.

How Much Do Counter and Hores Cost?

Both Counter and Hores do not publicly disclose specific pricing. Counter’s model is a flat monthly fee without a freemium or trial period, and no implementation costs are mentioned. Similarly, Hores offers no detailed pricing information, suggesting potential custom quotes based on the hotel’s needs.

Given the lack of transparent pricing, you should contact each provider directly for a quote tailored to your property’s size and features.

What Type of Hotel Should Use Counter?

• Hotels that are small, especially hostels, boutique hotels, or B&Bs, prioritizing ease of use and quick onboarding.
• Teams seeking a mobile-friendly system that can be managed remotely.
• Properties that want to reduce manual tasks through automation, including POS and payment integrations.
• Hotels that prefer a proven platform with recent positive reviews.
• Small properties with tight budgets, since Counter offers a free or low-cost solution.

Not ideal if your hotel requires advanced revenue management, complex automation, or extensive customization, as these features are limited in Counter.

What Type of Hotel Should Use Hores?

• Larger hotels or resorts that need comprehensive operational tools, including real-time reporting and automated guest communication.
• Hotels with complex booking or revenue management needs, requiring integrations like IDeaS or D-Edge.
• Properties looking for extensive automation options, including task management, digital check-in, and guest messaging.
• Hotels that value a centralized system to manage multiple departments seamlessly.
• Hotels with the budget to invest in feature-rich systems, as Hores provides a broad suite of functionalities.

Not ideal if your property is small, prefers simplicity, or has budget constraints, since Hores's extensive features might be more than you need.

The Bottom Line for Hotels: Counter vs Hores

Counter by Counter is a straightforward, highly-rated PMS ideal for small hotels and hostels that value simplicity, ease of use, and quick onboarding. Its recent reviews and high satisfaction ratings make it a trusted choice for properties seeking reliable, basic management tools.

HoresPlus offers a broad set of features aimed at larger, more complex hotels that need extensive automation, real-time reporting, and integrated guest communication. However, its lack of recent reviews and proven market presence today make it a less certain choice for hoteliers looking for reliable performance.

If your property is small or just starting out, Counter is the safer, more validated option. Larger, sophisticated properties should consider HoresPlus if they need the advanced features and are willing to navigate its untested current support landscape.

In summary, choose Counter if:

• You operate a hostel or small hotel.
• You need a proven, easy-to-use system with recent high reviews.
• Automations and integrations meet your current needs.
• Cost and simplicity are priorities.

Choose HoresPlus if:

• Your hotel demands extensive automation and operational management.
• You have the resources to implement a feature-rich platform.
• You need detailed reporting, guest messaging, and integrated revenue tools.
• You’re prepared to evaluate its performance over time.

Ultimately, your decision should align with your hotel’s size, complexity, and growth plans. The most recent data favors Counter, making it the recommended choice for today’s hoteliers.