Counter vs. LiveRez:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) tailored for your hotel depends on your specific needs, whether that’s streamlined hostel operations or managing multiple vacation rentals. Counter by Counter, focused solely on hostels, offers a feature-rich, mobile-friendly platform with high user ratings and ongoing updates. LiveRez by LiveRez, designed for vacation rentals, provides broad automation tools but currently lacks recent reviews or a noticeable market presence. Which PMS aligns better with your hotel's priorities?

Counter boasts a robust suite of 19 unique features, including channel management, booking engine, and guest CRM, all tailored for hostel management. LiveRez does not share this level of dedicated features but offers a broader suite suited for vacation rental operators. Do you prioritize specialized hostel management or a more general rental platform?

Is Counter or LiveRez Better for Hotels?

Counter is explicitly designed for hostels, inns, and small hotels, emphasizing ease of use, with a 4.73/5 overall rating and 54 reviews, the most recent being within the last six months. Support and onboarding are highly praised, with a 4.96/5 customer support rating and a 4.7/5 onboarding score, making it ideal for busy hostel operators seeking quick deployment.

LiveRez, however, has no recent reviews or ratings, making it difficult to assess its suitability or current customer satisfaction. Its niche is vacation rentals, not hostels, and it lacks evidence of recent market activity or user feedback. Given the absence of recent data and reviews, Counter emerges as the more reliable choice for your hostel.

Counter vs LiveRez: Which Should Your Hotel Choose?

If your hotel operates mainly hostels, budget accommodations, or boutique properties, Counter is the recommended choice due to its targeted features and proven user satisfaction. Its extensive integrations with platforms like Stripe, Goki, and SiteMinder facilitate seamless online operations, especially beneficial in high-volume, fast-paced hostels.

Conversely, if your hotel manages multiple vacation rental properties with complex owner and guest portals, and you need automated booking and accounting, LiveRez could be a consideration. However, with no recent reviews or market presence, Counter remains the more dependable option for hostel-focused operations.

Is Counter or LiveRez Easier to Use?

Counter’s UI scores a 4.6/5, with users praising its intuitive, clean design that simplifies staff training and daily operations. The platform's mobile responsiveness and straightforward calendar view streamline check-ins and reservations, making staff adoption quick and efficient.

LiveRez offers no recent user feedback or ratings, so assessing its usability is impossible. Without recent reviews, Counter’s proven ease of use gives it a clear advantage. Edge: Counter.

Which Has Better Features: Counter or LiveRez?

Counter offers 19 exclusive features, including a channel manager, booking engine, POS integration, automated night audit, guest CRM, multi-currency, and group booking management. These tools are specifically built for hostel and small hotel needs, helping reduce manual work and improve guest experience.

LiveRez lacks detailed feature information or recent updates but is known for automation and property management tools suited for vacation rentals. Given Counter’s comprehensive, dedicated feature set and recent positive reviews, it has the edge in features. Edge: Counter.

Which Has Better Customer Support: Counter or LiveRez?

Counter’s support receives near-perfect ratings at 4.96/5, with recent reviews highlighting quick, helpful responses from team members like Evelyn and Max. Users consistently praise its responsiveness, especially during onboarding and troubleshooting.

LiveRez does not have recent review data or specific support ratings available, making it difficult to judge. Based on Counter's recent, high-scoring support ratings and positive user feedback, it clearly leads in customer service. Edge: Counter.

Which Has More Integrations: Counter or LiveRez?

Counter integrates with 7 verified partners, including major platforms like Stripe, SiteMinder, and Goki, enabling seamless payment, channel management, and access control. These integrations facilitate diverse operational needs and reach across multiple online channels.

LiveRez currently offers no verified integrations, limiting its ability to connect with third-party tools. For a hotel seeking a flexible, connected PMS, Counter’s broader integration ecosystem offers a significant advantage. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or LiveRez?

Counter’s 54 reviews with an overall rating of 4.73/5 indicate strong user satisfaction, especially among hostel operators who appreciate its ease of use and support. Recent reviews emphasize its intuitive interface and responsive customer service, reinforcing its reliability.

LiveRez has no recent reviews or ratings, leaving its user satisfaction unverified. For hoteliers seeking confidence from peer feedback, Counter’s proven reputation makes it the superior choice. Edge: Counter.

How Much Do Counter and LiveRez Cost?

Counter does not publicly disclose pricing but is offered as a paid platform without a freemium option or free trial. Its value stems from its feature set and support, which many users find worth the investment.

LiveRez’s pricing remains unavailable, making direct comparison difficult. Given the lack of transparent costs and recent reviews, Counter’s known pricing model and value for money make it the more transparent option.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels, backpacker accommodations, or small inns seeking an easy-to-use, mobile-friendly PMS.
• Teams that need quick onboarding, excellent support, and reliable channel management.
• Hotels looking for automation in booking, payments, and reporting to reduce manual workload.
• Operators who value integrations with payment processors and access control solutions.
• Not ideal if your hotel requires extensive revenue management or complex group booking features.

What Type of Hotel Should Use LiveRez?

• Hotels managing multiple vacation rental properties across various locations.
• Teams that need integrated owner and guest portals, along with comprehensive automation tools.
• Operators focusing on scalable solutions that handle reservations, accounting, and marketing from a single platform.
• Not ideal if you are a hostel, inn, or small property seeking a dedicated, highly-rated PMS with recent user feedback.

The Bottom Line for Hotels

Counter by Counter and LiveRez serve different market segments with distinct strengths. Counter excels in hostel management with a proven track record, high support quality, and a feature set tailored for small to medium properties. LiveRez offers broad automation for vacation rentals but currently lacks recent reviews or a clear market presence.

If your hotel is a hostel, inn, or small boutique property, Counter provides a more reliable, well-rated, and comprehensive solution. Choose Counter for its dedicated features, recent positive reviews, and high user ratings.

However, if your focus is on managing multiple rental properties with complex owner and guest portals and extensive automation needs, consider LiveRez—though the lack of recent feedback warrants caution.

In summary, for most hostels and small hotels, Counter is the definitive choice thanks to its proven performance, support, and extensive features.