Counter vs. Lodgical Solution:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Lodgical Solution hinges on your property’s size, operational needs, and regional focus. Both products aim to streamline your management tasks, but Counter excels in the hostel sector with a proven track record of recent reviews and high customer satisfaction. Lodgical Solution offers a broader suite of features tailored to hotels of all sizes but has fewer recent reviews and a more limited regional presence. Your decision should reflect which system aligns best with your hotel’s specific demands.

Quick Verdict

Counter is the more established and well-reviewed platform, especially for hostel owners, with over 54 recent reviews and a 91% likelihood of recommendation. Lodgical Solution, despite its extensive features, has only 5 reviews, all older, and a slightly lower recommendation rate at 80%. If recent feedback and user confidence are priorities, Counter clearly leads.

Is Counter or Lodgical Solution Better for Hotels?

Counter primarily targets hostels and small properties, simplifying daily operations with an intuitive interface, mobile management, and automated functions. Lodgical Solution, on the other hand, offers a comprehensive suite of features—like guest messaging, online check-in, and integrated payment terminals—tailored for mid-sized to larger hotels and resorts.

Counter’s strengths lie in its ease of use, fast onboarding, and stellar customer support, especially for small teams. Lodgical’s extensive feature set and ecosystem integrations provide a deeper management layer suited for properties with complex operational needs. Do you need a simple, reliable system for a small property or a feature-rich platform for larger operations?

Counter vs Lodgical Solution: Which Should Your Hotel Choose?

If your hotel needs a straightforward, host-friendly PMS with minimal fuss, Counter is the clear pick. Its high review count and recent positive feedback demonstrate reliability, especially in the hostel sector. Conversely, Lodgical Solution appeals if you require advanced guest communication tools, robust analytics, and integration options, often better suited for hotels with broader service offerings.

Your choice depends on your size and operational complexity: for small, budget-conscious properties or hostels, Counter offers proven simplicity. For hotels emphasizing guest engagement and data insights, Lodgical’s feature depth might be more appropriate.

Is Counter or Lodgical Solution Easier to Use?

Counter boasts a 4.6/5 ease-of-use rating with 54 reviews and is praised for its clean, intuitive interface, especially on mobile. Users highlight its simplicity in managing reservations and check-ins, with support staff like Evelyn and Max repeatedly commended for responsiveness.

Lodgical Solution scores slightly higher, 4.8/5, with a straightforward design that many find easy to navigate. Its onboarding process is also rated 4.67/5, and users appreciate its comprehensive but accessible interface. Edge: Lodgical Solution.

Which Has Better Features: Counter or Lodgical Solution?

Counter offers unique features like a calendar view, automated night audit, multi-currency handling, and a mobile app—totaling 7 exclusive features. Lodgical Solution provides 17 features only it offers, including guest messaging, online check-in/out, integrated payment terminals, real-time status updates, and advanced rate management.

While Counter excels in simplicity and core hostel functionalities, Lodgical’s broader feature set supports more complex management needs. Edge: Lodgical Solution.

Which Has Better Customer Support: Counter or Lodgical Solution?

Counter’s support is highly praised, with a 4.96/5 rating and frequent mentions of quick, helpful responses from staff like Evelyn and Max. Many reviews emphasize their responsiveness, even during system bugs, and ongoing product improvements.

Lodgical Solution’s support scores 4.6/5, with users valuing the friendly, patient staff and prompt responses. However, some users note a desire for better communication about upgrades and more tutorials. Edge: Counter.

Which Has More Integrations: Counter or Lodgical Solution?

Counter integrates with 7 verified partners, including major channel managers like Cloudbeds and SiteMinder, and payment systems like Stripe. Lodgical Solution connects with 20 partners, including niche systems like Nonius, RateBoard, and RoomCloud, offering broader ecosystem coverage.

If extensive third-party integrations are critical, Lodgical’s ecosystem is more comprehensive. However, Counter’s targeted integrations cover essential needs well. Edge: Lodgical Solution.

Which Do Hoteliers Rate Higher: Counter or Lodgical Solution?

Counter has a robust 4.73/5 rating based on 54 reviews, with 91% of users recommending it, especially in the hostel and small hotel segments. Its recent reviews reinforce its reputation for usability and support.

Lodgical Solution, with only 5 reviews and no recent feedback, has a lower recommendation rate at 80%. Its user base—mainly larger hotels—has yet to produce recent, high-volume ratings. Edge: Counter.

How Much Do Counter and Lodgical Solution Cost?

Counter does not publicly disclose its pricing—no freemium or trial info is available, indicating potential custom quotes. Lodgical Solution also lacks transparent pricing details, typically requiring direct contact for quotes.

Both products seem to operate on a custom pricing model, possibly based on property size or feature needs. For clarity, contacting vendors directly is advised.

What Type of Hotel Should Use Counter?

• Hotels that operate small properties or hostels, prioritizing ease of management and quick onboarding.
• Teams seeking a mobile-friendly, straightforward PMS with automated night audits and POS integration.
• Properties with limited operational complexity that want reliable, proven support.
• Not ideal if your hotel requires extensive advanced reporting, large-scale integrations, or complex revenue management features.
• Not suitable for large resorts needing enterprise-level systems or extensive customization.

What Type of Hotel Should Use Lodgical Solution?

• Hotels or resorts requiring a broad range of features like guest messaging, online check-in/out, and integrated payment solutions.
• Properties that value detailed analytics, rate management, and real-time status updates.
• Hotels seeking a flexible PMS with strong third-party integrations.
• Not ideal if your hotel is very small, with simple operational needs, or if you prioritize low-cost, ready-to-go solutions.
• Not recommended for properties in regions outside North America, given its limited market presence.

[Counter] vs [Lodgical Solution]: The Bottom Line for Hotels

Counter stands out as a proven choice for hostels and small properties looking for a simple, highly-rated PMS. Its high review volume, recent positive feedback, and responsive support make it a solid, reliable option.

Lodgical Solution offers a wide array of management features ideal for mid-sized hotels or resorts that need advanced tools and integrations. However, with fewer recent reviews and a narrower regional footprint, its appeal is more niche.

If your property prioritizes ease of use, recent strong reviews, and dedicated hostel features, Counter is the clear recommendation. If your hotel needs a feature-rich system with extensive integrations and analytics, and you're operating primarily in North America, Lodgical Solution could fit better—but consider its limited recent feedback.

In conclusion, for most hoteliers, especially those in the hostel or small hotel segment, Counter provides a more tested, well-supported solution. For larger properties with complex needs and a focus on detailed management, Lodgical Solution remains a worthy contender, provided you can accommodate its regional limitations and lower recent review count.