Counter vs. Mister Booking:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Mister Booking requires understanding the core problems each solves. Counter is a dedicated property management system tailored for hostels, offering extensive features and a strong reputation backed by recent reviews. Mister Booking, by contrast, presents itself as a broader booking and operations platform, but with no recent reviews or user feedback, its reliability remains uncertain.

Counter excels in usability, support, and regional presence, making it the more dependable choice for hotels prioritizing ease and support. However, Mister Booking may appeal if you're seeking an integrated system that covers multiple property types, though its lack of recent reviews casts doubt on current performance.

Is Counter or Mister Booking Better for Hotels?

Counter is built specifically for hostel operators, focusing on simplicity, automation, and operational efficiency, making it ideal for small and medium hostels seeking a straightforward PMS. Mister Booking claims to streamline hotel, resort, and vacation rental management but offers no recent user reviews or measurable ratings, which makes assessing its effectiveness difficult.

Counter's recent reviews underline its high user satisfaction, especially in ease of use (4.6/5) and support (4.96/5). Mister Booking, however, lacks recent feedback entirely, leaving hoteliers unsure of its current functionality or customer service. Are you comfortable choosing a system without recent user validation?

The primary divergence is Counter’s proven track record with 54 recent reviews and a stellar overall rating of 4.73/5, versus Mister Booking’s absence of recent feedback. Do you want a trusted, reviewed system or are you willing to take a gamble on an unreviewed platform?

Counter vs Mister Booking: Which Should Your Hotel Choose?

If your hotel needs a reliable PMS that integrates channel management, payment processing, and guest CRM functionalities in one platform, Counter is the clear choice. Its well-established presence among hostels, with a 91% recommendation rate and recent reviews, demonstrates its effectiveness.

If your operations span multiple property types and you're seeking a system that claims to cover broader hospitality management, Mister Booking might seem appealing. But with no recent reviews, no ratings, and no verifiable customer feedback, it’s difficult to justify over Counter.

For hotels prioritizing proven support, ease of use, and extensive feature sets, Counter is the safer, smarter option. Conversely, if you’re an innovator willing to risk unverified solutions, Mister Booking might warrant further investigation—but only with caution.

Is Counter or Mister Booking Easier to Use?

Counter boasts an impressive ease of use rating of 4.6/5, backed by 54 recent reviews from users who describe its interface as "clear, simple and easy to understand." Users frequently highlight how quickly staff can learn and operate Counter, with many praising its mobile-friendly design and intuitive calendar view.

In contrast, Mister Booking’s user experience is unverified due to the lack of recent reviews, leaving hoteliers unsure about its interface quality or onboarding process. Their absence of recent data makes it impossible to assess usability confidently.

Edge: Counter. Its high ratings and positive feedback on onboarding, staff training, and interface clarity make it the more user-friendly choice for your team.

Which Has Better Features: Counter or Mister Booking?

Counter offers 19 distinct features, including a channel manager, booking engine, payment processing, automated night audit, guest CRM, multi-currency, and ancillary revenue tracking—features most hoteliers find essential. Mister Booking, however, provides no publicly available feature list, and no verified features are documented.

Counter’s comprehensive suite, especially its integrated channel management and POS system, makes it a versatile tool for hostels and small hotels. Mister Booking’s lack of verifiable features leaves its capabilities in question, making Counter the more reliable and complete solution.

Edge: Counter. Its extensive feature set, including unique modules like group functionality and cloud-based management, surpasses the unknown scope of Mister Booking.

Which Has Better Customer Support: Counter or Mister Booking?

Counter’s support team scores a 4.96/5 based on recent reviews, with hoteliers praising its responsiveness, professionalism, and quick resolution times. Specific praise is directed toward team members Evelyn and Max, who are described as "always reachable" and "helpful" in troubleshooting.

Mister Booking has no recent reviews or support ratings available, rendering its customer service reputation uncertain. Without recent feedback, you risk relying on a support system that has not been validated.

Edge: Counter. Its high customer support rating and recent positive reviews demonstrate its commitment to assisting users effectively.

Which Has More Integrations: Counter or Mister Booking?

Counter integrates with 7 verified partners, including prominent platforms like WuBook, SiteMinder, Stripe, and Goki, covering channel management, online payments, and access control. These integrations are frequently praised for streamlining operations and consolidating income sources.

Mister Booking offers no publicly verified integrations, and with zero verified partners, its ability to connect with other systems remains unproven. This limits its utility in a multi-platform environment.

Edge: Counter. Its confirmed integrations provide operational flexibility and ease of use, unlike Mister Booking’s unverified ecosystem.

Which Do Hoteliers Rate Higher: Counter or Mister Booking?

Counter’s recent reviews (54 in 6 months) showcase a high rating of 4.73/5 and a recommendation rate of 91%. Users across segments, especially hostels, highlight its simplicity, support, and automation as key strengths.

Mister Booking, lacking any recent reviews or ratings, offers no data on user satisfaction. Without recent feedback, it’s impossible to determine how hotelier perceptions currently stand.

Edge: Counter. Its substantial recent review base and high ratings establish it as the more trusted, well-regarded platform among hoteliers.

How Much Do Counter and Mister Booking Cost?

Counter does not list explicit pricing but is described as a free PMS tailored for hostels, with no implementation fees, freemium options, or monthly charges. Its value lies in its features and support, which are highly rated.

Mister Booking also lacks detailed pricing information, and with no recent reviews, its cost structure remains unknown. This obscurity complicates direct comparisons of value.

In summary, both platforms’ pricing models are not transparent, but Counter’s free approach for hostel management makes it more accessible.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily hostels, bed & breakfasts, or small inns seeking an easy-to-use, reliable PMS.
• Teams that prioritize automation, guest management, and integrated channel control.
• Hotels that want a mobile-friendly system for on-the-go management.
• Small to medium properties needing support and recent user validation.

Not ideal if your property requires complex revenue management, extensive multi-property features, or advanced customization that Counter currently does not fully support.

What Type of Hotel Should Use Mister Booking?

• Hotels, resorts, or vacation rentals looking for an all-in-one booking management platform.
• Teams that want real-time reservation updates and automated invoicing.
• Properties seeking a system with automated guest reviews and AI-driven insights.
• Hotels comfortable with unverified, less proven systems and willing to test newer solutions.

Not ideal if your hotel operates in regions where Mister Booking’s regional support or integrations are limited, or if you prefer platforms with established, recent user feedback.

Counter vs Mister Booking: The Bottom Line for Hotels

Counter’s core advantage is its proven track record, extensive feature set, and high user satisfaction. Its focus on hostels and small hotels, combined with recent reviews, make it a dependable choice for properties seeking simplicity, automation, and support.

Mister Booking presents itself as a broad management platform but offers no recent validation of its performance or features. Without current reviews or verified integrations, it remains an unconfirmed option—potentially risky for your hotel’s operations.

If your hotel values reliability, support, and a proven feature set, Counter is the clear winner. If you’re exploring untested systems with broader ambitions, Mister Booking might be worth a cautious trial—though recent user feedback suggests it’s not yet a mature solution.