Counter vs. Newway:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Newway by Newway hinges on your property’s operational needs. Both aim to improve efficiency, but Counter offers an all-in-one PMS tailored for hostels, while Newway specializes in revenue management, although it currently lacks a functioning user base or reviews. Are you looking for a comprehensive management system or a tool focused solely on revenue optimization?

Counter is an established PMS with a broad feature set, especially suited for hostel operators, whereas Newway appears to be a nascent platform without recent user feedback. Your decision depends on whether you prioritize an integrated PMS or a specialized tool for revenue.

With more than 50 recent reviews and a high overall rating of 4.73/5, Counter’s reputation is significantly stronger. Newway has no reviews or market presence yet, making Counter the more reliable choice for your hotel today.

Is Counter or Newway Better for Hotels?

Counter is a fully developed property management system designed for small to medium hostels, offering features like channel management, payment processing, booking engine, guest CRM, and housekeeping modules. It has a user-friendly interface rated 4.6/5, with a high customer support score of 4.96/5, and is praised for its ease of use and mobile compatibility.

In contrast, Newway lacks reviews, a rating, or detailed features, suggesting it’s still in early development or market entry phases. While Newway markets itself as a revenue management tool, it currently offers no user feedback or operational data, making Counter the more dependable solution.

Are you willing to adopt a platform with proven performance and community validation, or are you considering an untested solution with no user insights? Given the data, Counter’s proven track record makes it the clearer choice.

Counter vs Newway: Which Should Your Hotel Choose?

If your hotel needs a full-featured PMS that integrates channel management, payments, guest profiles, reporting, and automation, Counter is the clear winner. Its extensive feature set, used by over 50 hotels, including hostels and boutique hotels, makes it suitable for operators seeking a comprehensive solution.

If, however, your focus is exclusively on revenue optimization, and you are willing to gamble on a platform with no current reviews or market presence, Newway might eventually suit your needs. But with no existing customer base or proven features, Counter’s reliability and user feedback make it the safer choice for your property now.

Is Counter or Newway Easier to Use?

Counter’s interface is rated 4.6/5 for ease of use, with many reviews praising its intuitiveness and straightforward navigation. Onboarding is similarly rated at 4.7/5, and users report staff adoption is quick, with minimal training required.

There is no available data or reviews for Newway’s user experience, which suggests it may lack the polish and user familiarity Counter offers. Given the proven positive feedback on Counter’s UI and onboarding process, Edge: Counter.

Which Has Better Features: Counter or Newway?

Counter provides 19 unique features, including a channel manager, payment processing, booking engine, calendar view, custom rates, group functionality, automated night audits, guest CRM, multi-currency/multilingual support, and ancillary revenue tracking. These features are tailored specifically for hostel and small hotel management.

Newway currently offers no detailed feature list or unique functionalities. While it emphasizes AI-driven revenue management, the absence of concrete features or a comparable feature count indicates Counter’s offerings are more mature and comprehensive. Edge: Counter.

Which Has Better Customer Support: Counter or Newway?

Counter boasts a customer support score of 4.96/5, with reviews highlighting quick, helpful responses and dedicated staff like Evelyn and Max. Users appreciate the support’s responsiveness, especially during onboarding and troubleshooting, though some mention slower responses in certain time zones.

Newway, lacking reviews or support ratings, provides no insight into its customer service quality. Given Counter’s strong support reputation and recent positive feedback, Edge: Counter.

Which Has More Integrations: Counter or Newway?

Counter has established integrations with seven verified partners, including WuBook, FLYR Hospitality, SiteMinder, Cloudbeds, Channex, Goki, and Stripe. These integrations facilitate channel management, payment processing, and access control, adding flexibility for your operations.

Newway has no listed integrations or verified partners, limiting its connectivity options currently. The availability of multiple integrations with Counter gives it a decisive edge for hotels seeking seamless operational linking. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Newway?

Counter’s ratings are high across all categories, with 54 reviews in the past six months and a 91% likelihood of recommendation, mainly from hostel and boutique hotel segments. Its recent review count and high scores underscore strong user satisfaction.

Newway has no reviews or recent feedback, making it impossible to gauge user sentiment. Until Newway demonstrates proven performance, Counter remains the preferred option for hoteliers prioritizing community-vetted solutions. Edge: Counter.

How Much Do Counter and Newway Cost?

Counter does not publicly disclose its pricing but offers a free, no-trial, all-in-one PMS, implying an accessible, potentially flexible model for small to medium properties. Its value stems from its extensive features and support, making it a cost-effective option.

Newway also does not provide explicit pricing details, suggesting it may be in early stages or still developing its pricing structure. Given the lack of transparent costs and user reviews, Counter’s established value proposition makes it the more predictable investment.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels, B&Bs, inns, boutique hotels, or city center hotels, primarily in need of an easy-to-use PMS.
• Teams that require integrated channel management, automated night audits, guest CRM, and multi-currency support.
• Properties seeking a cloud-based platform with mobile management capabilities.
• Small to medium properties aiming for a straightforward, cost-effective solution.

Not ideal if you need extensive revenue management or dynamic pricing tools—Counter’s focus is more operational than financial optimization.

What Type of Hotel Should Use Newway?

• Hotels or hospitality businesses that want to focus solely on revenue management and are comfortable adopting a platform with no current user feedback.
• Properties with an in-house data team willing to test and optimize AI-driven pricing tools.
• Operations seeking a future-oriented platform that might expand features.

Not ideal if you need an all-in-one PMS, reliable customer support, or proven integrations—Newway lacks a current user base, reviews, and detailed feature sets.

The Bottom Line for Hotels

Counter by Counter offers a proven, feature-rich PMS designed specifically for hostels and small hotels, with high customer satisfaction and extensive integrations. Its ease of use and support make it ideal for properties seeking operational streamlining today.

Newway by Newway appears to be an emerging revenue management platform lacking reviews, proven features, or a customer base. While its AI focus is promising, it remains untested in the hotel industry and unsuitable as a standalone management solution.

For hoteliers wanting a reliable, community-validated PMS, Counter is the clear choice. If your hotel is prepared to experiment with a nascent platform solely for revenue optimization, Newway could be an option in the future, but not now.