Counter vs. Occupancy Plus:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) hinges on your hotel's specific needs, budget, and growth plans. Counter by Counter and Occupancy Plus by Occupancy Plus aim to streamline operations, but their approaches and strengths differ significantly. Counter, with its recent reviews and extensive feature set, offers a more proven solution for hostel operators and small hotels. Occupancy Plus, despite its broader scope, lacks recent user feedback and regional presence, affecting its reliability. Are you ready to prioritize proven performance or explore emerging options?

Quick Verdict

Counter by Counter stands out as the more dependable choice, thanks to its 54 recent reviews, a high overall rating of 4.73/5, and a dedicated user base across six continents. Its comprehensive feature list and positive support feedback make it a safer and more effective option. Occupancy Plus, with no recent reviews and no measurable market presence, remains unverified and less suitable for hotels seeking proven solutions. For immediate, reliable results, Counter is the clear winner.

Is Counter or Occupancy Plus Better for Hotels?

Counter is designed specifically for hostels and small hotels, offering an all-in-one platform that simplifies daily operations. Its intuitive interface and mobile accessibility have been praised by users, with a 4.6/5 ease-of-use rating and 91% likelihood to recommend based on recent reviews. Conversely, Occupancy Plus has no recent reviews or detailed user feedback, making it impossible to assess its usability or effectiveness.

Counter’s strengths lie in its extensive feature set—channel management, booking engine, payment processing, and automated night audits—tailored to hospitality needs. Occupancy Plus’s capabilities are not clearly documented or demonstrated through recent user feedback, raising questions about its practical value or ease of adoption for your team. Given the absence of recent data, Counter’s proven track record makes it the more reliable choice for your hotel.

Edge: Counter.

Counter vs Occupancy Plus: Which Should Your Hotel Choose?

If your hotel primarily operates as a hostel or small boutique property seeking a straightforward, feature-rich PMS, Counter is the ideal solution. Its high review count, recent positive feedback, and excellent ratings across usability and support make it suitable for teams that need quick onboarding and easy daily management.

If your hotel requires a more advanced, possibly AI-driven system with broader analytics, occupancy insights, or enterprise features, Occupancy Plus might appeal—though, with no recent reviews or regional presence, its actual capabilities remain unverified. For most hoteliers, especially those valuing proven support and recent user experience, Counter is the clear choice.

Edge: Counter.

Is Counter or Occupancy Plus Easier to Use?

Counter’s UI is praised for its simplicity, with a 4.6/5 ease-of-use rating, and is designed for staff at all levels to learn quickly. Users highlight its mobile-friendly design, making management tasks possible from anywhere, and report minimal onboarding challenges. Support responsiveness is high, with reviews mentioning quick, helpful assistance from the Counter team.

In contrast, Occupancy Plus has no recent reviews or user ratings, making it impossible to evaluate its ease of use or onboarding experience. Its lack of recent feedback suggests lower confidence in its usability or support quality.

Edge: Counter.

Which Has Better Features: Counter or Occupancy Plus?

Counter offers 19 exclusive features, including a channel manager, booking engine, payment processing, automated night audit, guest CRM, multi-currency handling, and ancillary revenue tracking. These features address core operational needs and are well-supported by recent user reviews.

Occupancy Plus’s feature set remains unclear, with no documented or reviewed functionalities available today. While it may have comparable capabilities, the absence of recent user feedback or detailed specifications means you cannot confidently assess its feature depth or reliability.

Edge: Counter.

Which Has Better Customer Support: Counter or Occupancy Plus?

Counter’s customer support is highly rated at 4.96/5, with recent reviews praising its responsiveness and professionalism. Hoteliers note that team members like Evelyn and Max are "always helpful" and "reply within minutes," though some mention support can be slower in certain time zones.

There are no recent reviews or ratings for Occupancy Plus, making it impossible to evaluate its support quality or responsiveness. Without recent user feedback, the confidence level in its customer service remains very low.

Edge: Counter.

Which Has More Integrations: Counter or Occupancy Plus?

Counter integrates with 7 verified partners, including popular platforms like SiteMinder, Stripe, Cloudbeds, and Goki, providing robust options for channel management, payment processing, and access control. These integrations support seamless operations and revenue management, with users praising the platform's connectivity.

Occupancy Plus has no verified integrations listed and no recent reviews mentioning third-party connections, which raises concerns about its compatibility and extensibility. For a hotel looking to connect various platforms smoothly, Counter’s integrations are a key advantage.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Occupancy Plus?

Counter enjoys an overall rating of 4.73/5, based on 54 reviews, with recent feedback emphasizing ease of use, support, and feature set. Its users, mainly hostels and small hotels, rate it highly, with a 91% likelihood to recommend.

There are no recent reviews or ratings for Occupancy Plus, leaving its user satisfaction unverified. The lack of recent data diminishes confidence in its performance or suitability.

Edge: Counter.

How Much Do Counter and Occupancy Plus Cost?

Both products do not publicly disclose specific pricing or subscription models. However, Counter is a paid platform without a free tier or trial, suggesting a straightforward purchase or subscription fee. Occupancy Plus also lacks transparent pricing details, making direct comparison impossible.

Given the absence of clear pricing data, your decision should focus on features, support, and proven performance rather than cost alone.

What Type of Hotel Should Use Counter?

• Hotels that operate as hostels, inns, or small boutique properties, especially those with a focus on simplicity and automation.
• Teams that prioritize quick onboarding, mobile management, and integrated features like POS and automated night audits.
• Hotels that value strong, recent reviews and responsive support.
• Properties looking for a cost-effective, all-in-one management system.

Not ideal if your hotel needs highly customized revenue management, extensive multi-property support, or advanced enterprise features.

What Type of Hotel Should Use Occupancy Plus?

• Larger hotels or properties seeking AI-driven insights and advanced analytics, provided the platform proves reliable.
• Teams that want to integrate guest review analysis, occupancy suggestions, and customized reporting.
• Hotels that plan to expand their digital presence and need scalable, feature-rich solutions.

Not ideal if your hotel requires proven support, recent user feedback, or extensive integrations, as Occupancy Plus has not demonstrated these qualities recently.

The Bottom Line for Hotels

Counter by Counter offers a well-rounded, proven PMS solution with a recent, extensive review base and a high satisfaction rate. Its feature set, ease of use, and support make it suitable for small hotels, hostels, and boutique properties looking for immediate operational improvements.

Occupancy Plus, despite its promising scope, suffers from a lack of recent validation, making it a less reliable choice for hotels that need assurance and proven results. Until it demonstrates updated performance and user feedback, Counter remains the stronger, safer investment.

For hoteliers seeking a trusted, feature-rich PMS with support and recent positive reviews, Counter is the clear recommendation. If your property has unique needs for AI-driven insights and can verify Occupancy Plus’s capabilities, it might be worth exploring further—but caution is advised.