Counter vs. Resort Data:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Resort Data hinges on your property’s specific needs. Counter is a streamlined property management system designed primarily for hostels and small accommodations, focusing on ease of use and automation. Resort Data, meanwhile, offers a more customizable system suited for a wide range of property types, including resorts and vacation rentals, with a longer track record and broader service offerings.

Both products aim to simplify daily operations, but they differ considerably in their target markets, feature depth, and support. Is your hotel seeking a simple, user-friendly interface optimized for hostels, or do you need a flexible, scalable platform capable of handling complex property types?

Quick Verdict: Counter by Counter or Resort Data?

Counter has built a solid reputation with a 4.73/5 overall rating based on 54 recent reviews, and a high likelihood to recommend of 91%. It also boasts a near-perfect customer support rating of 4.96/5, making it the more trusted choice for hoteliers prioritizing ease of use and responsiveness. Resort Data, with zero current reviews and a 0/5 rating, remains untested in recent user feedback, which diminishes confidence in its suitability for your hotel today.

Given the recency and volume of Counter’s user reviews, it is the more reliable choice for hoteliers looking for proven performance, especially in the hostel segment. Resort Data’s lack of recent feedback makes it difficult to assess its current capabilities or support quality.

Is Counter or Resort Data Better for Hotels?

Counter excels as a PMS for hostels, inns, and small accommodations that prioritize straightforward operations and automation. Its features include channel management, booking engine, POS integration, automated night audits, and guest CRM, all designed to reduce manual tasks and improve operational efficiency.

Resort Data, however, serves a broader spectrum of property types like resorts, vacation rentals, and timeshare properties, emphasizing custom programming and tailored solutions. Its features are flexible but less detailed in the available data, and its recent market presence appears limited or unverified.

If your hotel needs a simple, reliable PMS optimized for small-scale lodging, Counter is the better fit. But if you operate a resort or complex property with diverse needs requiring tailored programming, Resort Data might appeal—though recent reviews are lacking. Do you prioritize proven, recent user feedback or a highly customizable platform?

Which Should Your Hotel Choose?

If your hotel is a hostel, boutique inn, or small property seeking an easy-to-learn, mobile-friendly system, go with Counter. Its high ease of use (4.6/5), support (4.96/5), and positive reviews—91% likelihood to recommend—indicate strong satisfaction among similar hoteliers.

If you operate a resort, timeshare, or larger property with complex requirements, Resort Data’s longer history and broad service offering might seem advantageous. However, the absence of recent reviews, support ratings, and verified user feedback makes it difficult to recommend it confidently for your hotel today.

In summary, choose Counter for simplicity, quick onboarding, and proven performance. Resort Data may appeal if extensive customization is a must, but you'd be venturing into unverified territory.

Is Counter or Resort Data Easier to Use?

Counter’s UI scores 4.6/5, with reviews consistently praising its intuitive and clean interface. Users highlight how quickly staff can learn the system, with many comments about fast onboarding and minimal training needs, especially for hostel environments. The mobile app enhances flexibility, and its cloud-based setup ensures remote management.

Resort Data, with no recent ratings or detailed reviews, offers a platform meant for customization but lacks clear user experience insights today. Without recent feedback, it’s unclear how user-friendly or modern its interface is, particularly for smaller or less tech-savvy teams.

Edge: Counter.

Which Has Better Features: Counter or Resort Data?

Counter offers 19 features exclusive to its platform, including channel management, payment processing, booking engine, automated night audit, guest CRM, multi-currency, multi-lingual support, and ancillary revenue tracking. These features are designed for operational automation, revenue management, and guest engagement.

Resort Data’s feature set is less transparent in the available data, with no specific features listed as exclusive or unique. Its focus appears to be on customization and broad accommodation types, but without detailed feature counts or recent user feedback, it’s difficult to compare directly.

Edge: Counter.

Which Has Better Customer Support: Counter or Resort Data?

Counter’s customer support scores a near-perfect 4.96/5, with reviewers frequently praising the responsiveness and professionalism of support staff like Evelyn and Max. Recent reviews mention quick responses, helpful troubleshooting, and ongoing system improvements, especially in the last six months.

Resort Data provides 24-hour support, but without recent reviews or detailed feedback, it’s impossible to gauge current support quality. The lack of recent user sentiment diminishes confidence in its support reliability.

Edge: Counter.

Which Has More Integrations: Counter or Resort Data?

Counter integrates with 7 verified partners, including major channel managers like SiteMinder, Goki, and Stripe for payments, offering broad connectivity within the industry. Its integrations support automation, online payments, and access control, streamlining multiple operational aspects.

Resort Data lists only 1 verified partner, Whistle, limiting its current connectivity options. The limited integrations suggest less flexibility and fewer options for expanding your property’s tech ecosystem.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Resort Data?

Counter’s recent reviews show a strong 4.73/5 overall rating, with 54 reviews in the last six months. Hoteliers, especially in the hostel segment, consistently praise its ease of use, support, and automation features, with 91% recommending it.

Resort Data has no recent reviews or ratings, making it impossible to gauge user satisfaction or property-specific feedback. Its unverified reputation makes Counter the clear leader in recent customer ratings.

Edge: Counter.

How Much Do Counter and Resort Data Cost?

Counter does not publicly disclose pricing but appears to operate on a paid model without a freemium option. It is likely a monthly subscription, typical for SaaS PMS providers, with no implementation fees or trial information available.

Resort Data similarly does not specify prices or pricing models, which suggests that larger, customized implementations are typical. Both are likely priced based on property size and requirements, but Counter’s transparent review data indicates a more straightforward value for small properties.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily as hostels, hostels with basic amenities, or small inns.
• Teams that need simple, mobile-friendly, and automated operations.
• Properties seeking quick onboarding with minimal training needs.
• Hotels prioritizing automation features like night audits, guest CRM, and channel management.
• Not ideal if your property requires extensive customization, advanced revenue management, or complex integrations.

Counter is designed for simplicity and efficiency, making it ideal for small, owner-operated properties.

What Type of Hotel Should Use Resort Data?

• Resorts, vacation rentals, timeshare, or larger properties requiring extensive customization.
• Teams that need tailored programming and flexible workflows.
• Hotels with complex property types and diverse guest services.
• Properties with existing IT infrastructure that can support a customized setup.
• Not ideal if you want a proven, recent user experience or need quick, out-of-the-box solutions.

Resort Data’s flexibility may appeal if your property has unique needs, but recent reviews are lacking, making it a less certain choice.

The Bottom Line for Hotels

Counter by Counter is a proven, user-friendly PMS designed primarily for small properties such as hostels and inns. Its high user satisfaction, recent positive reviews, and extensive integration support make it a dependable choice for hoteliers seeking efficiency and ease.

Resort Data offers a flexible, customizable platform suitable for resorts and complex accommodations, but the absence of recent user feedback and support ratings makes it difficult to recommend confidently for your hotel today.

Choose Counter if you want a system that’s easy to implement, well-supported, and backed by recent positive reviews. Resort Data might be suitable if your property demands extensive customization, but you should proceed cautiously given the lack of current user validation.