Counter vs. GP Dati Scrigno (by Zucchetti):
Which Is Right for You?

The Decision

Your hotel is evaluating two property management systems: Counter by Counter and GP Dati Scrigno by Zucchetti. Counter, launched in 2019 and designed primarily for hostels, offers an intuitive, mobile-friendly interface with a focus on ease of use and automation. GP Dati Scrigno, established in 1978, is a comprehensive hotel management platform emphasizing integration across departments and customer relationship marketing. Which system aligns better with your hotel’s needs?

Counter is built for small to mid-sized hostels, prioritizing simplicity, automation, and rapid onboarding. GP Dati Scrigno caters to larger hotel operations seeking extensive departmental integration and strategic management tools. Which features matter most for your property?

Is Counter or GP Dati Scrigno Better for Hotels?

Counter excels at providing a quick, easy-to-navigate platform for hostels, with high ratings in ease of use (4.6/5) and customer support (4.96/5). Its review count of 54 over recent months indicates active engagement, and the platform’s recent reviews show consistent satisfaction among hostel operators. Conversely, GP Dati Scrigno has no recent reviews, a zero score across ratings, and no user feedback, making it impossible to assess its current performance.

Counter’s strengths include a mobile-friendly interface and automated features such as payment processing and POS integration, ideal for fast-paced hostel environments. GP Dati Scrigno offers a broad, all-in-one suite designed for large hotel chains, with complex features like customer data sharing and departmental integration, but lacks recent user insights to evaluate its usability or support quality.

Are you looking for a proven, well-rated solution with recent reviews? Or do you require a highly integrated system that might lack current user feedback?

Counter vs GP Dati Scrigno: Which Should Your Hotel Choose?

If your hotel needs a straightforward, affordable PMS that simplifies daily operations and is easy for staff to adopt, go with Counter. Its focus on hostels and small hotels means you'll benefit from an intuitive interface, automation, and excellent support, especially if your team values quick onboarding and mobile management.

If your hotel requires an enterprise-level system that integrates marketing, sales, finance, and operational data into one platform, GP Dati Scrigno might be more suitable. Its core strength lies in centralized data sharing and customer relationship management, making it ideal for larger hotels or chains with complex departmental needs.

For most small to mid-sized hostels, Counter's track record and recent reviews make it the clear choice. Larger hotels seeking deep integration and strategic management should consider GP Dati Scrigno, despite the lack of recent user feedback.

Is Counter or GP Dati Scrigno Easier to Use?

Counter’s user interface scores a high 4.6/5, praised for its simplicity and mobile compatibility. Reviewers highlight its clean, intuitive design that’s easy to learn and operate, with onboarding rated 4.7/5. Support responsiveness is also a standout, with many users citing quick, helpful assistance from dedicated staff.

In contrast, GP Dati Scrigno has no available recent reviews or ratings, leaving its ease of use and onboarding experience unverified. Its extensive features suggest a steeper learning curve, more suited for users comfortable with complex systems.

Edge: Counter.

Which Has Better Features: Counter or GP Dati Scrigno?

Counter offers 16 shared features plus three unique functionalities: online support 24/7, automated night audit, and multi-currency management. Its automation capabilities and channel manager integrations with platforms like SiteMinder and Stripe are highly regarded.

GP Dati Scrigno’s seven unique features include a Spa & Wellness module, revenue management, integrated CRS, digital registration, native email marketing, and ID/passport scanning. It boasts a broad set of strategic tools but lacks the extensive third-party integrations available in Counter.

While Counter’s features cater to daily operations and automation, GP Dati Scrigno’s strengths lie in departmental coordination and marketing. For core PMS functionalities, Counter has a slight edge in versatility and integration options.

Edge: Counter.

Which Has Better Customer Support: Counter or GP Dati Scrigno?

Counter’s support is praised for its responsiveness and professionalism, with an average rating of 4.96/5. Reviewers frequently mention quick help from staff like Evelyn and Max, though some note slower responses in certain time zones.

GP Dati Scrigno has no recent reviews or ratings to evaluate support quality. Its lack of recent engagement makes it impossible to determine current support standards or responsiveness.

Edge: Counter.

Which Has More Integrations: Counter or GP Dati Scrigno?

Counter integrates with seven verified partners, including major channel managers like SiteMinder and Cloudbeds, and payment platforms like Stripe. Its integration ecosystem supports multi-platform booking management and automated payments.

GP Dati Scrigno integrates with only one verified partner—Duetto—focusing on revenue management. Its limited integrations restrict connectivity with third-party tools compared to Counter.

For those valuing a broad ecosystem, Counter provides more options. GP Dati Scrigno’s narrower integration scope suits hotels seeking a centralized, all-in-one management suite.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or GP Dati Scrigno?

Counter’s overall rating of 4.73/5, based on 54 recent reviews, indicates strong user satisfaction. Hoteliers particularly appreciate its ease of use, automation, and support, especially in hostel segments where it scores 4.75/5.

GP Dati Scrigno lacks recent reviews and ratings, preventing a meaningful comparison. The absence of recent user feedback suggests its performance and satisfaction levels are unverified in the current market.

Given the active review base, Counter is the higher-rated product by a considerable margin.

Edge: Counter.

How Much Do Counter and GP Dati Scrigno Cost?

Counter does not publicly disclose pricing but operates on a subscription model with no freemium, flat monthly, or per-room fees. Its transparent pricing structure isn’t available, but users highlight it as affordable for small hostels.

GP Dati Scrigno also provides no explicit pricing details, with both platforms offering no-trial options. Cost may vary based on custom configurations or enterprise agreements, but transparency is limited.

In absence of concrete figures, your best bet is to contact vendors directly for tailored quotes.

What Type of Hotel Should Use Counter?

• Hotels that primarily operate hostels, guesthouses, or boutique hostels with a focus on simplicity.
• Teams seeking an easy-to-learn, mobile-friendly platform for daily check-ins and reservations.
• Properties prioritizing automation in payments and channel management.
• Hotels with limited staff requiring quick onboarding and responsive support.
• Small hotels or hostels with a focus on online booking and POS integrations.

Not ideal if...

• Your hotel needs extensive departmental integration or advanced revenue management.
• You require highly customizable workflows or complex reporting.
• Your property relies heavily on overbooking management or detailed room availability controls.

What Type of Hotel Should Use GP Dati Scrigno?

• Larger hotels or chains with multiple departments needing integrated data sharing.
• Hotels seeking comprehensive customer relationship management and marketing tools.
• Properties that want to unify sales, finance, and operations under a single platform.
• Hotels aiming for strategic revenue management and data-driven decision-making.
• Hotels with the resources to implement and train staff on a more complex system.

Not ideal if...

• Your property is small, with minimal staffing or operational complexity.
• You prefer a user-friendly, mobile-first PMS with quick onboarding.
• You need real-time support and recent user reviews to gauge satisfaction.

The Bottom Line for Hotels: Which Product Is the Clear Winner?

Counter is an accessible, well-rated PMS designed for hostels and small hotels, offering ease of use, automation, and extensive integrations. With over 54 recent reviews and a 4.73/5 rating, it provides a proven solution with responsive support, making it ideal for properties prioritizing simplicity and operational automation.

GP Dati Scrigno is a robust, enterprise-focused management suite aimed at larger hotels seeking departmental integration and strategic tools. However, the lack of recent user feedback limits confidence in its current performance or support.

For most small to mid-sized properties, especially hostels, Counter’s active, positive reputation makes it the better choice. Larger hotels requiring deep departmental connectivity should consider GP Dati Scrigno, provided they can verify its current support and usability.