Counter vs. Soraso:
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your hotel needs to consider the features, usability, support, and regional coverage of each option. Counter by Counter and Soraso by Smart Finder are both designed to streamline operations, but they diverge significantly in terms of maturity, feature set, and user feedback. Counter, with its more extensive review base and recent positive feedback, clearly stands out. Are you ready to dive deeper into their differences?

Is Counter by Counter or Soraso by Smart Finder Better for Hotels?

Counter by Counter is a PMS built specifically for hostels and small accommodation providers. It offers an array of features including channel management, booking engine, payment processing, and housekeeping modules, all tailored for budget and hostel properties. Soraso by Smart Finder, on the other hand, has no recent reviews or detailed feature data, making it difficult to gauge its suitability or reliability.

Counter has accumulated 54 reviews over recent months, with an average rating of 4.73/5 and a high likelihood to recommend at 91%. Soraso's absence of recent feedback and zero reviews suggest it's either very new or not widely adopted, which diminishes confidence in its stability or user satisfaction. Given this, which system truly meets your hotel’s operational needs?

Counter vs Soraso: Which Should Your Hotel Choose?

If your hotel operates primarily as a hostel or budget accommodation and needs a proven, easy-to-use PMS with an extensive feature set, go with Counter. Its focus on hostels is evident in its specific modules like Housekeeping, group management, and multi-currency support, which suit your operational style.

If your hotel is larger, more complex, or requires a system with a broad global reach or advanced integrations, Soraso might be worth considering — but only if it can demonstrate the same level of stability and user satisfaction as Counter. As of now, Counter’s reviews and recent data make it the safer choice.

Is Counter or Soraso Easier to Use?

Counter scores a 4.6/5 in ease of use, with many users praising its intuitive interface and straightforward setup. Reviewers highlight its mobile-friendly design and simple calendar views, making staff onboarding quick and training minimal.

Soraso provides no recent usability data or reviews, making it impossible to assess its interface or onboarding experience. Without user feedback, confidence in its ease of use remains unverified.

Edge: Counter.

Which Has Better Features: Counter or Soraso?

Counter offers 19 unique features, including a channel manager, booking engine, automated night audit, guest CRM, multi-lingual support, and ancillary revenue tracking. These features are tailored for hostel management, helping reduce manual work and improve operational flow.

Soraso's feature count and capabilities are not publicly detailed, and its lack of recent reviews means we cannot verify its functionality or compare it directly. Based on available data, Counter's extensive, tested feature set provides a clear advantage.

Edge: Counter.

Which Has Better Customer Support: Counter or Soraso?

Counter boasts a 4.96/5 support rating, with reviewers explicitly praising its responsiveness and professionalism. Comments mention quick assistance from staff like Evelyn and Max, which is critical for smooth daily operations.

There are no recent reviews for Soraso, leaving its support quality unverified. Without user feedback, we cannot confidently recommend it over Counter’s proven, high-rated support team.

Edge: Counter.

Which Has More Integrations: Counter or Soraso?

Counter integrates with 7 verified partners, including major platforms like SiteMinder, Cloudbeds, Stripe, and Goki. Such integrations enable your hotel to connect with key distribution channels and payment systems seamlessly.

Soraso has only 2 verified integrations, with no indication of compatibility with popular OTAs or payment gateways. For a hotel seeking reliable, extensive connectivity, Counter’s ecosystem offers more immediate value.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Soraso?

Counter's reviews, averaging 4.73/5, come from 54 hoteliers, primarily from hostels and small hotels. Recent feedback highlights its ease of use, support, and operational improvements, reinforcing its positive reputation.

Soraso lacks recent reviews or ratings, making it impossible to gauge user satisfaction or property-specific feedback. Based on current data, Counter is the clear leader in user approval.

Edge: Counter.

How Much Do Counter and Soraso Cost?

Both products do not publicly disclose their pricing structures. Counter is offered without a trial or freemium model, and there’s no mention of implementation fees or monthly charges. Soraso's pricing details are unavailable, and its market presence suggests it might be tailored for larger or enterprise clients.

Without transparent pricing, your decision should focus on feature fit and support quality — Counter’s proven track record makes it a safer investment.

What Type of Hotel Should Use Counter?

• Hotels that primarily operate as hostels, budget accommodations, or small inns.
• Teams that need an easy, mobile-friendly PMS with straightforward operations.
• Properties seeking automated features like night audits and POS integration.
• Hotels that value responsive customer support and extensive integrations.
• Hotels looking for a cloud-based system with multi-currency and multi-lingual support.

Not ideal if your property requires complex revenue management, advanced reporting, or large-scale enterprise features.

What Type of Hotel Should Use Soraso?

• Larger hotels or chains seeking a PMS with broad global presence.
• Teams that prioritize extensive integrations with enterprise solutions.
• Hotels that require customized or highly specialized modules not listed here.
• Properties open to testing a new system with limited feedback history.

Not ideal if you prefer a proven, reviewed system with extensive user feedback or if regional support is critical.

The Bottom Line for Hotels

Counter by Counter is a mature, well-reviewed PMS tailored for hostels and small hotels, with a strong feature set that covers core operational needs. Its recent reviews and high support ratings make it a dependable choice for hoteliers seeking reliability and ease of use.

Soraso by Smart Finder appears to be less established, with no recent reviews or detailed feature disclosures. Its suitability for your hotel remains uncertain without further user feedback or proven case studies.

Choose Counter if your priority is a tested, feature-rich PMS with excellent support. Consider Soraso only if your hotel has specific needs that Counter cannot meet and if you’re willing to take a risk on a less-reviewed system.