Counter vs. Thais-Soft:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Thais-Soft by Thais PMS hinges on your hotel’s specific operational needs. Both aim to streamline property management, but Counter offers a dedicated focus on hostels with a broad feature set and strong user feedback, while Thais-Soft caters to a wider range of hotel types but with limited recent reviews. Which solution aligns better with your priorities: ease of use and robust support, or extensive integration and flexibility?

Counter is the more established option, with 54 recent reviews and a high overall rating. Thais-Soft’s lack of recent feedback makes it harder to gauge current performance, making Counter the safer, more informed choice at this stage.

Is Counter or Thais-Soft Better for Hotels?

Counter and Thais-Soft both address the core needs of property management, including reservations, guest data management, and operations oversight. Counter’s strengths lie in its focus on hostels, its user-friendly interface, and its strong customer support, reflected in a 4.96/5 support rating and 91% likelihood to recommend. Thais-Soft, meanwhile, promises broad accessibility and data security but lacks recent reviews to verify its current effectiveness.

Counter’s 16.5/5 HT score and 54 reviews in the last six months demonstrate active use and ongoing refinement, whereas Thais-Soft’s zero recent reviews suggest limited recent adoption or feedback. Given this, Counter is the more tested and trusted choice today.

Counter vs Thais-Soft: Which Should Your Hotel Choose?

If your hotel operates primarily as a hostel or boutique property seeking an intuitive, easy-to-learn system, Counter is the clear pick. Its features like auto night audit, mobile app, guest CRM, and multi-currency support are designed to simplify daily tasks for small to medium-sized properties, especially hostels with high turnover.

Conversely, if your property is part of a larger hotel group needing a flexible system with extensive integrations to third-party partners, Thais-Soft’s 17 verified integrations—including solutions like HiJiffy, Oaky, and Cendyn—might appeal. However, the lack of recent reviews and a smaller support team (8 employees) could be a concern for hotels requiring responsive, ongoing support.

Is Counter or Thais-Soft Easier to Use?

Counter scores 4.6/5 for ease of use, reflecting its clean, intuitive interface that loads well on mobile browsers and desktop. Users report that staff can learn and adopt the system quickly, with onboarding rated at 4.7/5, and praise for its straightforward calendar and automation features. Support from Counter is highly rated at 4.96/5, praised for quick responses from team members like Evelyn and Max.

Thais-Soft offers a SaaS platform emphasizing accessibility from any device, but with no recent reviews or detailed user feedback, it’s difficult to assess its UI/UX quality today. Its support and onboarding ratings are unknown, making Counter the clearer choice for ease of implementation and staff adoption.

Edge: Counter

Which Has Better Features: Counter or Thais-Soft?

Counter offers 13 shared features with Thais-Soft but distinguishes itself with 6 exclusive features, including a channel manager, online 24/7 support, automated night audit, mobile app, guest CRM, and multi-currency support. These features directly address operational automation and multi-platform management, especially valuable for hostels and small hotels.

Thais-Soft provides 2 unique features—Spa & Wellness Module and EPoS—more suited to hotels with integrated spa services or retail operations. Yet, with only 2 features exclusive to Thais, Counter’s richer feature set and automation tools make it the better overall choice.

Edge: Counter

Which Has Better Customer Support: Counter or Thais-Soft?

Counter’s support team scores an impressive 4.96/5, with reviewers describing their responsiveness as “super helpful,” especially mentioning team members like Evelyn and Max. Hoteliers note that issues are rapidly addressed, even during busy periods, and the support team is receptive to feedback.

Thais-Soft, with only 8 employees and no recent reviews, offers limited insight into its support quality. The absence of recent customer feedback suggests weaker support infrastructure, making Counter’s high-rated, responsive team the preferable option.

Edge: Counter

Which Has More Integrations: Counter or Thais-Soft?

Counter integrates with 7 verified partners, including major platform integrations like SiteMinder and Stripe, with some exclusive partners such as WuBook and Cloudbeds. These integrations streamline bookings, payments, and channel management—crucial for small properties seeking operational efficiency.

Thais-Soft boasts 17 verified partners, including prominent solutions like Cendyn, D-Edge, and RoomCloud, offering extensive connectivity. However, its limited recent reviews mean the effectiveness of these integrations is unverified in current contexts. Counter’s integrations are proven and actively used.

Edge: Thais-Soft

Which Do Hoteliers Rate Higher: Counter or Thais-Soft?

Counter’s recent reviews show an overall rating of 4.73/5 from 54 reviews, with an impressive 91% of hoteliers recommending it. Its user base is predominantly hostels (83%), with property ratings averaging 4.75/5, reflecting satisfaction among small-scale operators.

Thais-Soft has no recent reviews, making it impossible to accurately gauge current user satisfaction or property-specific ratings. Given the active feedback and high ratings for Counter, it remains the more trusted choice for hoteliers today.

Edge: Counter

How Much Do Counter and Thais-Soft Cost?

Counter does not publicly disclose pricing details, but it offers a free, easy-to-implement system with no implementation fees or monthly charges. Thais-Soft’s pricing is similarly not specified, but no trial or freemium options are mentioned.

Both products appear to follow a quote-based or custom pricing model, which may be advantageous for flexible negotiations but complicates direct comparison. However, Counter’s free setup and transparent features suggest a lower barrier to entry.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily as hostels, guesthouses, or small inns seeking an affordable, easy-to-use PMS.
• Teams that prioritize automation, mobile management, and guest relationship management.
• Properties looking for integrated payment processing, multi-currency support, and channel management.
• Small properties with limited staff needing a straightforward onboarding process.

Not ideal if your hotel requires extensive multi-property management, complex revenue reporting, or spa and retail integrations, as Counter focuses more on hostel needs.

What Type of Hotel Should Use Thais-Soft?

• Hotels of all sizes, including those with retail or spa services, benefiting from specialized modules like EPoS or spa management.
• Teams that prioritize SaaS flexibility and data security, plus multi-device access.
• Properties seeking extensive third-party integrations, especially if they already use partner solutions compatible with Thais-Soft.

Not ideal if your hotel relies on highly specialized features outside Thais-Soft’s current offerings or if you prefer active community feedback and recent support reviews.

The Bottom Line for Hotels

Counter stands out as a well-reviewed, feature-rich PMS designed specifically for hostels and small hotels. Its active user base, recent feedback, and extensive automation tools make it a reliable choice for properties prioritizing ease of use, support, and integration.

Thais-Soft offers a broad array of integrations and modules like EPoS and spa management, making it suitable for larger, more diversified properties. However, its lack of recent reviews and limited support data make Counter the safer, more proven option for most hoteliers today.

For properties needing a straightforward, highly-rated PMS with extensive support and automation, Counter is the clear choice. If your operation requires specialized features and extensive integrations, and you’re comfortable with less recent feedback, Thais-Soft may be worth exploring further.