Counter vs. Visual Hotel:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Visual Hotel by CMSol hinges on your hotel’s operational needs. Counter is a comprehensive PMS that excels in managing hostels with a suite of features, while CMSol offers AI-driven insights but lacks a dedicated review and feature depth. Which system better aligns with your property’s size, segment, and growth plans?

Counter is a more established, review-backed platform with a high user rating and recent support improvements. CMSol, despite its innovation, has not yet demonstrated its effectiveness through recent reviews. Are you prioritizing proven reliability or exploring new AI-driven solutions?

Is Counter or CMSol Better for Hotels?

Counter is designed explicitly for hostels, boasting a suite of 19 exclusive features like channel management, booking engine, automated night audit, and guest CRM, making daily operations more straightforward. CMSol, on the other hand, offers no unique features listed and appears to focus on AI-driven insights rather than core property management functions.

Counter maintains a high overall rating of 4.73/5 based on 54 recent reviews, with a strong 91% likelihood to recommend, signaling broad satisfaction. CMSol’s reviews are nonexistent or outdated, making it difficult to assess its effectiveness or reliability.

Do you need a proven, full-featured PMS or are you exploring AI analytics with uncertain current support?

Counter vs CMSol: Which Should Your Hotel Choose?

If your hotel primarily needs a reliable, easy-to-use PMS tailored for hostels and small hotels, Counter is the clear choice. Its intuitive interface, 4.6/5 ease of use rating, and dedicated features like group booking management and integrated POS make it more suitable for day-to-day operations.

If your hotel aims to harness AI for guest feedback insights, operational recommendations, or personalized marketing and your team is comfortable with unproven platforms, CMSol’s AI capabilities may appeal. However, with no recent reviews or verified integrations, it’s risky to rely solely on this.

For hoteliers seeking stability, extensive integrations, and strong support, Counter is the safer, more proven pick.

Is Counter or CMSol Easier to Use?

Counter’s user interface scores a 4.6/5, praised for its simplicity, clarity, and quick staff onboarding. Multiple reviewers highlight how new staff learn the system within days, and the mobile-friendly design allows management from anywhere.

CMSol’s user experience ratings are unavailable, and there’s no mention of onboarding support or user feedback about ease of use. The lack of recent reviews and detailed user insights suggests it may not yet be as refined or widely adopted.

Edge: Counter.

Which Has Better Features: Counter or CMSol?

Counter offers 19 unique features such as a channel manager, booking engine, automated night audit, guest CRM, multi-currency support, and cloud-based architecture. These features directly address operational needs across reservations, revenue management, and guest engagement.

CMSol does not list any specific features, focusing instead on AI review summaries and recommendations. The absence of core PMS features makes Counter the more comprehensive choice for property management.

Edge: Counter.

Which Has Better Customer Support: Counter or CMSol?

Counter’s support is highly rated at 4.96/5, with many reviews praising the responsiveness, especially from staff like Evelyn and Max. Users cite quick problem resolution and helpful assistance, though some note support could be slower during off-hours.

No recent reviews or ratings exist for CMSol’s customer support, leaving its responsiveness and quality uncertain. Given the importance of reliable support in PMS, Counter’s proven high rating makes it the clear leader.

Edge: Counter.

Which Has More Integrations: Counter or CMSol?

Counter integrates with 7 verified partners, including popular platforms like SiteMinder, Stripe, Goki, and Cloudbeds. These integrations support booking, payments, access control, and channel management, covering most operational touchpoints.

CMSol currently lists no verified integrations, which limits its connectivity options and flexibility. If seamless integration with third-party services is critical, Counter offers a clear advantage.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or CMSol?

Counter’s hotel users rate it at 4.73/5, with recent reviews emphasizing ease of use, support responsiveness, and feature completeness. Its user base mainly comprises hostels (83%), with consistent positive feedback about operational efficiency.

CMSol has no recent reviews or publicly available ratings, making it impossible to gauge user satisfaction or property segment fit. Without verified feedback, Counter’s trusted reputation remains unmatched.

Edge: Counter.

How Much Do Counter and CMSol Cost?

Counter’s pricing details are not publicly listed but involve a flat monthly fee without implementation costs or freemium options, suggesting a predictable investment. CMSol provides no specific pricing information either, leaving potential buyers uncertain about costs.

Given the lack of transparent pricing, your decision should consider the value provided by Counter’s extensive features and support, which are backed by recent reviews.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily as hostels, B&Bs, boutique inns, or city-center hotels.
• Teams seeking an easy-to-train system with mobile access for staff.
• Properties needing integrated POS, automated audits, and guest CRM.
• Hotels aiming for a cost-effective, reliable PMS with extensive regional support.

Not ideal if you require highly specialized revenue management or advanced AI analytics, as Counter focuses more on core operations.

What Type of Hotel Should Use CMSol?

• Hotels interested in AI-driven guest feedback analysis and insights.
• Properties seeking a central hub for reservations, guest communication, and operations.
• Teams willing to test or adopt a newer platform with a focus on intelligence and data summaries.

Not ideal if you need a proven, feature-rich PMS with extensive integrations and recent user reviews.

Counter vs. CMSol: The Bottom Line for Hotels

Counter is a well-established PMS tailored for hostels and small hotels, with a high review score, extensive features, and proven support. Its robust integration options and ease of use make it reliable for daily operations and growth.

CMSol, despite offering innovative AI capabilities, lacks recent reviews, verified integrations, and transparent pricing, making it a less dependable choice for now. If your hotel values stability, proven performance, and comprehensive property management, Counter is the better option.

Choose Counter if you prioritize reliability, extensive features, and proven support. Consider CMSol only if you’re exploring AI-driven insights and are prepared to navigate potential uncertainties in support and integration.