Counter vs. Welcome PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) tailored for your hotel depends heavily on your operational needs and growth plans. Counter by Counter is a well-established PMS designed predominantly for hostels and small accommodations, offering a suite of features and a broad regional presence. Conversely, Welcome PMS by NATERA SOFTWARE claims to be a comprehensive system but currently has no public reviews or user data, making it difficult to gauge real-world performance. Given the available evidence, which platform aligns better with your hotel’s strategy?

Counter’s focus on hostels and small accommodations, combined with its extensive feature set, makes it a compelling choice for budget hotels, hostels, and boutique properties. Welcome PMS, with no recent reviews or user feedback, remains an untested contender—more of a conceptual solution than a proven system. For a hotel or hostel seeking a tested, flexible, and regionally available system, Counter is the clear option.

Is Counter or Welcome PMS Better for Hotels?

Counter and Welcome PMS aim to simplify hotel operations but approach this goal differently. Counter offers a full suite of features tailored for small to medium-sized properties, including channel management, booking engine, and automation, all backed by a strong review base. Welcome PMS claims to automate and manage reservations seamlessly, but the lack of recent reviews makes its usability and reliability uncertain.

Counter’s 54 reviews, with an overall rating of 4.73/5 and recent feedback, offer confidence in its stability and support. Welcome PMS’s absence of customer feedback leaves hoteliers unsure whether it can deliver on its promises or handle real-world complexities. Are you willing to adopt a less proven system, or do you prefer a platform with confirmed operational success?

Counter vs Welcome PMS: Which Should Your Hotel Choose?

If your hotel is a hostel, inn, or small boutique property needing an intuitive system that simplifies daily management, Counter is the better fit. It’s especially advantageous if you value features like channel management, automated night audits, and guest CRM, all within a mobile-friendly interface. Conversely, if your property is larger or requires a highly customizable, enterprise-level solution that integrates with a broad range of systems, Welcome PMS’s lack of reviews makes it a riskier choice.

Counter’s high user ratings (4.73/5) and extensive feature set—19 unique features—make it suitable for properties prioritizing ease of use, automation, and regional support. Welcome PMS’s unverified claims and zero reviews mean you must proceed cautiously, as actual performance and support quality are unknown. For a hotel that values proven results, Counter remains the safer, smarter choice.

Is Counter or Welcome PMS Easier to Use?

Counter’s UI scores a 4.6/5, reflecting a highly rated, intuitive interface praised for its ease of onboarding and staff training. Users describe it as clear, simple, and fast, with many noting they could train staff in less than a week, and support staff like Evelyn and Max receive glowing reviews for responsiveness.

Welcome PMS’s ease of use cannot be assessed due to the absence of recent reviews or user ratings. Its claim to be user-friendly is unverified, and without feedback, you risk adopting a platform that may not meet your team's usability expectations. Edge: Counter.

Which Has Better Features: Counter or Welcome PMS?

Counter boasts 19 exclusive features, including a channel manager, booking engine, automated night audit, guest CRM, multi-currency support, and ancillary revenue tracking—many of which are absent in Welcome PMS. Welcome PMS’s feature set remains unspecified, with no detailed list or reviews to validate its capabilities.

Counter’s comprehensive feature list, especially its channel management and automation options, directly address common pain points for small hotels and hostels. Welcome PMS’s lack of detailed features makes it hard to compare, but based on available data, Counter’s features give it a decisive edge.

Which Has Better Customer Support: Counter or Welcome PMS?

Counter’s customer support is rated 4.96/5, with recent reviews highlighting quick, helpful responses from team members like Evelyn and Max. Users frequently praise its support for being accessible and responsive, crucial for resolving operational issues swiftly.

Welcome PMS provides no recent reviews or support ratings, leaving potential users uncertain about its responsiveness or quality. Given the importance of prompt support in hospitality management, Counter’s proven support system confidently wins this round. Edge: Counter.

Which Has More Integrations: Counter or Welcome PMS?

Counter integrates with 7 verified partners, including major platforms like SiteMinder, Cloudbeds, and Stripe, facilitating payment processing, channel management, and access control. Welcome PMS offers no publicly available integrations, which might suggest limited connectivity or a nascent platform.

Counter’s established integrations help streamline operations and expand your distribution channels. The absence of integrations in Welcome PMS significantly limits its flexibility. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Welcome PMS?

Counter’s reviews, totaling 54, give it an overall rating of 4.73/5, with many praising its ease of use, automation, and support. The recent reviews (last 6 months) reinforce its positive reputation, especially among hostel and small hotel segments.

Welcome PMS has no recent reviews or ratings, preventing a meaningful comparison. Without verified user feedback, you can’t confidently say it meets industry standards. Based on current data, Counter’s high ratings make it the superior choice.

How Much Do Counter and Welcome PMS Cost?

Counter does not publicly list a price but offers a flat monthly fee, with no implementation or trial costs, making it potentially affordable for small properties. Welcome PMS’s pricing is also unavailable, which suggests it may be a custom or enterprise-level quote—possibly less accessible for small operators.

Counter’s transparent pricing model and transparency are advantageous for budget-conscious hoteliers. The lack of pricing info for Welcome PMS complicates the decision, but its untested status suggests it might be geared toward larger, pricier deployments.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily in hostels, inns, boutique hotels, or city-center properties.
• Teams that value a straightforward, mobile-friendly system with automation features.
• Properties seeking a system with high customer support satisfaction.
• Hotels that need channel management, booking engine, or POS integration.
• Not ideal if your hotel requires advanced revenue management or complex group booking tools.

Counter excels for small to medium properties looking for an easy-to-use, well-supported platform with essential automation features.

What Type of Hotel Should Use Welcome PMS?

• Larger hotels or resorts seeking a centralized, enterprise-level PMS.
• Teams that want a system that covers reservations, housekeeping, and billing in one interface.
• Hotels with complex operations requiring extensive customization.
• Properties aiming for a scalable system with a broad module integration.
• Not ideal if your property is small, budget-focused, or prefers proven, highly rated support.

Welcome PMS may suit enterprises ready to invest in a customizable, all-in-one property management solution—though its unproven status warrants caution.

The Bottom Line for Hotels

Counter by Counter emerges as a highly-rated, feature-rich PMS with a proven track record among small hotels and hostels, especially in regions like Europe, North America, and beyond. Its extensive integrations, automated tools, and support make it a reliable choice for properties prioritizing ease of use and operational efficiency.

Welcome PMS, despite its ambitious scope, currently lacks the user feedback necessary to validate its claims. For hoteliers seeking a stable, reviewed platform with a clear operational advantage, Counter is the definitive choice.

If your hotel needs a flexible, well-supported system that handles everything from reservations to revenue management, Counter is the clear leader. Its recent reviews, high ratings, and extensive features make it a safe and effective solution.

However, if you are a larger property seeking a highly customizable enterprise system and are willing to navigate an untested platform, Welcome PMS might be worth exploring further. At this stage, its lack of verified user feedback makes it a riskier option.

In conclusion, for most small to medium hotels and hostels, Counter by Counter offers a more reliable, feature-rich, and well-supported experience.