The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 67 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Crave Interactive shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Payments and Guest Messaging.
Go Find It shines .
Side-by-side ratings based on 67 verified hotelier reviews on HTR.
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| Starting Price | From $400/mo | Contact sales |
| Verified Reviews | 67 | 0 |
After analyzing 67 verified reviews, Crave Interactive users most value its customer service, user interface, customization, while Go Find It users highlight . Click any theme to see what reviewers say.
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Customer service
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User interface
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Customization
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Guest communication
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Hardware issues
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Seamless system integration
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Back-end system
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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Go Find It
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| Small (10-24 rooms) ▾ | #6 13 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #9 26 reviews | — |
| Large (75-199 rooms) ▾ | #4 14 reviews | — |
| X-Large (200+ rooms) ▾ | #5 7 reviews | — |
By Property Type
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Go Find It
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| Boutique ▾ | #6 26 reviews | — |
| Luxury ▾ | #5 31 reviews | — |
| Branded / Chain ▾ | #4 27 reviews | — |
| Extended Stay | #10 2 reviews | — |
By Region
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Go Find It
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| North America ▾ | #4 26 reviews | — |
| Europe ▾ | #8 31 reviews | — |
| Asia Pacific | #8 2 reviews | — |
| Middle East | #8 1 reviews | — |
Choosing between Crave Mobile Platform and Go Find It hinges on what your hotel needs most. Crave offers a well-established, feature-rich guest app with a proven track record, while Go Find It emphasizes beautifully designed content-rich apps with a focus on local experience and engagement. Both aim to enhance guest satisfaction, but their approaches and strengths differ markedly.
Crave's platform is designed to automate and streamline hotel services, including food ordering, messaging, and payments, making it ideal for hotels aiming for operational efficiency. Conversely, Go Find It centers on delivering immersive local content and city guides, perfect for hotels wanting to boost guest engagement and exploration. Which aspect aligns more with your hotel’s strategic goals?
Crave’s platform is tailored for hotels seeking a ready-made, feature-dense guest app that seamlessly integrates with their existing systems. It provides over 25 features like web-based accessibility, multi-lingual support, in-app payments, room service ordering, and contactless options, all proven to improve service efficiency and revenue. Its strong reputation is backed by 48 recent reviews, a 4.75/5 overall rating, and a customer support score of 4.79/5, indicating high satisfaction.
Go Find It, however, has no recent reviews or user ratings available. This absence makes it difficult to assess its effectiveness or customer satisfaction. While it touts impressive reach in luxury markets and content-rich experiences, the lack of recent feedback means you can’t confidently gauge its current performance or reliability compared to Crave’s established presence.
The core difference is that Crave’s platform is a proven, comprehensive solution with a high customer approval rate, whereas Go Find It’s market presence and performance data are currently unavailable. Do you prioritize a tested solution with substantial user feedback, or are you open to exploring newer, less-reviewed options?
If your hotel needs a feature-rich, easy-to-integrate guest app that enhances operational efficiency, go with Crave. Its extensive feature set—like in-venue ordering, digital menus, NFC contactless payments, and integrations with third-party systems—is ideal for hotels aiming to streamline service delivery and increase revenue.
If your hotel’s priority is offering guests immersive city guides, rich local content, and lifestyle engagement through beautifully designed apps, consider Go Find It. Its focus on content production in over 72 cities and multilingual support makes it suitable for hotels that want to elevate local exploration and guest satisfaction.
For hotels that require a ready-to-go, well-supported platform with proven results, Crave is the safer choice. Conversely, if your aim is a highly visual, content-driven guest experience emphasizing local culture, Go Find It might be appealing—but the lack of recent reviews warrants caution. Which aligns better with your hotel’s current priorities?
Crave scores 4.61/5 for ease of use, with many reviews praising its user-friendly interface for both staff and guests. Its onboarding process, rated at 4.57/5, is described as smooth, and clients highlight how quickly staff adopt the system, appreciating the clear navigation and straightforward setup.
In contrast, Go Find It has no publicly available ratings or recent reviews, making it impossible to judge its ease of use. Its focus on content-rich apps suggests a potentially complex setup, but without user feedback, you cannot determine how intuitive or staff-friendly the platform currently is.
Given Crave’s high ratings and positive recent feedback, it clearly has an advantage when it comes to usability. If smooth onboarding and operational simplicity are priorities, Crave leads the way. Edge: Crave Interactive.
Crave offers a suite of 25 exclusive features, including hotel directories, multi-lingual translations, in-app payments (Apple Pay, Google Pay), QR code access, contactless ordering, POS integrations, and more. These features are designed to automate service delivery, boost ancillary sales, and integrate with existing hotel systems, offering a comprehensive guest engagement tool.
Go Find It, by contrast, provides no specific features listed in the available data, focusing instead on content-rich mobile apps and city guides. Its core strength lies in content and local experience, not in automation or operational features.
Crave’s feature set directly supports operational efficiency and revenue growth, making it a more complete solution for hotels seeking automation and system integration. If feature depth and automation are your priorities, Edge: Crave Interactive.
Crave has a significant, recent review footprint, with 48 reviews in the past six months, a 4.75/5 overall rating, a 9.15/5 NPS score, and a 93% likelihood to recommend. Hoteliers especially appreciate its intuitive interface, extensive features, and proactive support, often citing improved service speed and guest satisfaction.
Go Find It has no recent reviews or ratings, leaving hotelier perceptions unverified. Its lack of feedback means it cannot be confidently rated or compared in terms of hotel satisfaction or user experience.
Given the current data, Crave’s high and recent ratings clearly position it as the more trusted and highly-rated platform. Edge: Crave Interactive.
Crave’s pricing is straightforward: a $400 one-time base fee without ongoing monthly charges or implementation fees. There’s no freemium model, making costs predictable for hotels of various sizes.
Go Find It’s pricing details are not publicly available, which complicates direct comparison. The absence of transparent costs suggests you’ll need to engage directly for a quote, potentially making budgeting less predictable.
For clarity and budget planning, Crave’s transparent fixed fee offers peace of mind, especially given its proven value. Edge: Crave Interactive.
Not ideal if your hotel relies heavily on local content, city guides, or lifestyle experiences without much focus on automation or integrated services.
Not ideal if your hotel needs a proven, feature-rich system with extensive automation, integrations, and operational tools—especially given the lack of recent reviews or verified performance data.
Crave delivers a comprehensive, well-supported platform with a proven record of improving operational efficiency, guest satisfaction, and revenue. Its extensive feature set, ease of use, and recent positive reviews make it a safe, reliable investment for most hotels.
Go Find It offers a visually appealing, content-rich experience that excels in local engagement and guest immersion. However, its lack of recent user feedback and unclear pricing make it riskier without further vetting.
For hotels prioritizing automation, system integration, and proven satisfaction, Crave is the clear choice. If your focus is on elevating local and lifestyle content to attract a niche, experience-driven clientele, Go Find It might be worth exploring once more data is available. But currently, Crave’s established presence and recent reviews give it the edge.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Go Find It
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| Starting Price | From $400/mo | — |
According to HTR's product database, Crave Mobile Platform and Go Find It share 0 features. Here are the key differences — features one has that the other lacks.
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Go Find It
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| Automatic Translations (Multi-Lingual) | ||
| Hotel Directory | ||
| Payments | ||
| Request Management | ||
| Room Service Ordering | ||
| Web Based (Appless) |
Showing top differences. 13 more features differ between these products.
What hoteliers love
Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and pr... Crave Interactive provides exceptional customer service with quick response times and helpful support staff. Hoteliers appreciate the efficient and proactive support, which helps in resolving issues promptly.
While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customiza... While the user interface is appreciated for being user-friendly and intuitive for guests, some feedback suggests it could be more modern and customizable to better fit individual hotel needs.
Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users ex... Customization options, especially for menu updates and guest interfaces, are limited and often require support from Crave Interactive's team. Users express a desire for more control over customizations.
Where hoteliers push back
Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall effici... Several reviews mentioned concerns with the hardware, specifically tablet durability and charging difficulties. These issues can affect overall efficiency and guest satisfaction when using the system.
The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing man... The system's integration with other hotel management systems, such as Simphony and PMS, is highlighted for making operations smoother and reducing manual entry. This has been particularly beneficial during large events and for managing room services efficiently.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Crave Mobile Platform and Go Find It share many core Hotel Guest Apps features, but each has unique capabilities. Crave Mobile Platform offers 17 verified integration partners, while Go Find It offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Crave Mobile Platform leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Crave Mobile Platform: No. Go Find It: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Crave Interactive has an HT Score of 75 and Go Find It has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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