Crave Mobile Platform vs. Nonius Mobile:
Which Is Right for You?

The Decision

Choosing between Crave Mobile Platform by Crave Interactive and Nonius Mobile by Nonius hinges on your hotel’s specific needs, operational scale, and guest engagement goals. Both products aim to elevate guest experiences through mobile solutions, but they do so via different features, integrations, and levels of maturity. Crave’s platform is more established, boasting higher review scores and a broader feature set, while Nonius’s solution emphasizes a complete digital journey, including online check-in and guest loyalty.

If your priority is a proven, highly-rated guest app with extensive features and robust support, Crave is likely the better choice. However, if your hotel requires a broader suite of digital tools—especially online check-in and loyalty—Nonius might better serve your long-term digital transformation. How do your hotel’s core needs align with these offerings?

Is Crave Interactive or Nonius Better for Hotels?

Crave Interactive’s platform is the clear leader for hotels seeking a mature, customer-rated solution with a track record of high satisfaction. Its 48 reviews in the past six months with an overall rating of 4.75/5 and a NPS of 9.15/10 showcase strong, recent feedback, especially highlighting ease of use, support, and feature richness. The platform offers 16 exclusive features—such as contactless ordering, Apple Pay, QR codes, and POS integrations—that enable a comprehensive guest experience.

Nonius, on the other hand, has no recent reviews, ratings, or published user feedback, making it difficult to evaluate its current effectiveness or hotel satisfaction. It does offer a broader set of integrations, with 44 verified partners, and features like online check-in and guest loyalty, but the lack of recent reviews limits confidence in its performance.

Given the recent review activity and high ratings, Crave’s platform is the more reliable choice for hotels that prioritize proven performance and guest satisfaction. The question remains: are your hotel’s priorities aligned more with a mature, feature-rich app or a broader digital journey approach?

Is Crave Interactive or Nonius Easier to Use?

Crave’s platform scores 4.61/5 in ease of use, with recent reviews praising its user-friendly interface, simple guest access via QR codes, and straightforward onboarding process. Hotel staff report that the system is intuitive and easy to adopt, with exceptional support helping to overcome initial setup challenges. While some feedback notes that menu customization could be simplified, these issues do not significantly hinder daily operations.

Nonius, lacking recent reviews, provides no current ratings or user feedback on usability or onboarding. This absence makes it impossible to accurately assess its ease of use or staff adoption. Without recent evidence, confidence in Nonius’s user-friendliness is limited.

Edge: Crave Interactive.

Which Has Better Features: Crave Interactive or Nonius?

Crave’s platform boasts 16 features exclusive to its offering, including web-based (appless) access, QR codes, Apple Pay, digital menus, in-venue ordering, contactless payments, multiple menu options, and NFC. These features enable a highly flexible, contactless guest experience that can be customized and integrated with POS systems for streamlined operations.

Nonius offers only 3 unique features: online check-in, guest profiles, and mobile key collection, which are valuable but less comprehensive. It emphasizes a broader digital journey, yet lacks the depth of contactless and payment integrations found in Crave.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or Nonius?

Crave’s customer support scores 4.79/5, with recent reviews highlighting quick response times, proactive assistance, and dedicated support teams. Guests and hoteliers alike praise Crave’s technical help, with one review stating, “Your response times are absolutely incredible—2 minutes for a price change at 2 am!”

Nonius offers no recent reviews or ratings, making it impossible to evaluate current support quality or responsiveness. The lack of recent feedback diminishes confidence in its support capabilities.

Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or Nonius?

Crave integrates with 17 verified partners, including major players like Infor, Oracle Hospitality, and Adyen. Its shared integrations with Nonius include six partners such as Book4Time and Amadeus, but Crave’s broader partner network supports more extensive connectivity for property management, POS, and other systems.

Nonius boasts 44 verified partners, offering extensive options for integration, but without recent review confirmation on how well these integrations perform in real-world settings. Crave’s proven, tested integrations combined with recent positive reviews make it more reliable.

Edge: Nonius, by sheer volume, but Crave’s trusted, recent integrations are more dependable.

Which Do Hoteliers Rate Higher: Crave Interactive or Nonius?

Crave’s recent reviews clearly favor it, with a 4.75/5 overall rating, 48 reviews in the last six months, and a 93% likelihood to recommend, especially among boutique, branded, and luxury hotels. Hoteliers praise its ease of use, support, and feature set, with comments like “The user-friendly interface and exceptional customer service make it invaluable.”

Nonius’s lack of recent reviews leaves no current data on hotel ratings or satisfaction. This absence suggests less confidence in its ongoing performance and support.

Edge: Crave Interactive.

How Much Do Crave Interactive and Nonius Cost?

Crave’s pricing starts at a flat $400 setup fee, with no indication of ongoing monthly charges, freemium models, or per-room fees. This transparent, straightforward pricing allows hotels to plan accordingly.

Nonius does not publish its pricing publicly, leaving potential buyers uncertain about costs. Without transparent pricing info, evaluating ROI or affordability is challenging.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels prioritizing proven, high-rated guest apps with extensive features.
• Properties seeking contactless ordering, digital menus, and seamless POS integration.
• Hotels that value excellent support and quick onboarding.
• Hotels with diverse guest segments, including luxury and boutique properties.
• Teams aiming to improve operational efficiencies through automation.

Not ideal if your hotel relies heavily on loyalty programs or online check-in, as Nonius offers more robust features in that area.

What Type of Hotel Should Use Nonius Mobile?

• Hotels focusing on a comprehensive digital journey, including online check-in and guest loyalty.
• Properties committed to building a long-term digital engagement platform.
• Hotels with larger budgets, given the lack of transparent pricing.
• Teams seeking to integrate multiple systems through a broad partner network.
• Hotels that want to enhance guest loyalty and direct bookings with a dedicated app.

Not ideal if you need a mature, highly-rated guest app or value extensive recent reviews and proven support.

Crave Interactive vs Nonius: The Bottom Line for Hotels

Crave’s platform is a mature, well-reviewed guest app known for its strong usability, extensive features, and support network. Its high recent review count and scores make it a reliable choice for hotels looking for a proven solution to enhance guest satisfaction and operational efficiency.

Nonius offers a broader digital journey with online check-in and loyalty features, but its lack of recent reviews and transparency on costs make it a riskier choice for hotels needing immediate, proven results. Its extensive integrations may appeal to larger properties planning long-term digital expansion.

Choose Crave if your hotel values a tested, high-rated guest app with a comprehensive feature set and excellent support. Opt for Nonius if your focus is a broader digital ecosystem emphasizing online check-in and loyalty, and you're prepared to evaluate its suitability further.