Dormakaba RT Plus vs. Josh.ai:
Which Is Right for You?

The Decision

Choosing between dormakaba RT Plus and Josh.ai hinges on your hotel’s operational needs and technology readiness. While dormakaba offers a well-established guest room management system focused on access control, Josh.ai provides a voice-controlled smart home experience that extends beyond basic guest management. Which solution aligns better with your hotel’s strategic direction: a proven access system or a cutting-edge voice automation platform?

Both products aim to improve guest experiences and operational efficiency, but they approach these goals very differently. dormakaba, with its long industry history and extensive integrations, is designed specifically for hotel environments. In contrast, Josh.ai, primarily a smart home automation system, lacks hotel-specific features but offers advanced voice control. Are you looking for a tried-and-true access solution or a smart technology that could one day expand into guest room automation?

Is dormakaba RT Plus or Josh.ai Better for Hotels?

dormakaba RT Plus has a clear advantage in the hotel industry, evidenced by its 21 reviews and high support ratings. Reviewers praise its reliability, ease of onboarding, and the company's quick response times, especially in critical guest access scenarios. Conversely, Josh.ai, with no reviews or recent data, currently lacks proven hotel-specific performance.

While dormakaba’s extensive partner network and history—founded in 1862—show its deep hotel industry roots, Josh.ai’s niche is home automation, not hospitality. The absence of recent reviews or hotel-focused features makes Josh.ai a less viable option for hotels seeking proven guest room management. Given the data, dormakaba’s track record makes it the more dependable choice for your hotel.

Is dormakaba RT Plus or Josh.ai Easier to Use?

dormakaba scores a 4.52 out of 5 in ease of use, backed by 21 recent reviews emphasizing its straightforward interface and smooth onboarding. Hotel staff frequently highlight how simple it is to get up to speed, with some reviewers noting their team’s quick adoption and high satisfaction levels. In contrast, Josh.ai has zero reviews and no available user ratings, making its ease of use impossible to evaluate.

The absence of hotel-specific experience and user feedback on Josh.ai significantly limits confidence in its usability for your team. dormakaba’s higher rating and proven onboarding process clearly give it the edge here, especially if your staff prefers familiar, industry-standard interfaces.

Which Has Better Features: dormakaba RT Plus or Josh.ai?

dormakaba offers a robust suite tailored for hotels, focusing on guest room access, key management, and room control integrations, with 27 verified partners like RoomRaccoon and Oracle Hospitality. Josh.ai, on the other hand, currently has no verified integrations or unique features targeted at hotels.

While Josh.ai excels at voice control and smart home automation, it lacks the specialized features necessary for comprehensive hotel room management. dormakaba’s broad feature set and extensive partner ecosystem make it the more complete solution for your hotel’s operational needs. Edge: dormakaba RT Plus.

Which Has Better Customer Support: dormakaba RT Plus or Josh.ai?

Support ratings tell a compelling story: dormakaba’s customer support scores a 4.81 out of 5, with reviews praising its responsiveness and professionalism. Customers mention that dormakaba staff handle issues quickly and communicate clearly, although some wish for 24-hour support. No reviews exist for Josh.ai, making it impossible to assess its support quality.

Given the importance of reliable support in hotel operations, dormakaba’s high rating and positive reviewer feedback provide strong reassurance. Without any data or reviews on Josh.ai, dormakaba clearly leads in support quality. Edge: dormakaba RT Plus.

Which Do Hoteliers Rate Higher: dormakaba or Josh.ai?

Since dormakaba has 21 recent reviews with a 91% likelihood to recommend, it is the better-rated product. Its reviews span various hotel segments, particularly branded and limited-service hotels, providing broader validation. Josh.ai has no reviews or recent user feedback, making its hotel rating impossible to evaluate.

The high recent review count and positive recommendation percentage make dormakaba the more trusted solution among hoteliers. With no comparable feedback for Josh.ai, dormakaba’s reputation is the stronger choice. Edge: dormakaba RT Plus.

How Much Do dormakaba and Josh.ai Cost?

Pricing information for both products is unavailable. dormakaba typically offers customized quotes based on hotel size and requirements, while Josh.ai’s pricing is not publicly disclosed. This lack of transparency means your hotel will need direct contact to determine costs.

Given the absence of clear pricing, focus on the value delivered. dormakaba’s proven features and support justify its potential investment, whereas Josh.ai’s unknown costs make it a riskier choice for budget-conscious hotels. Transparency in pricing will be a key factor in your decision.

What Type of Hotel Should Use dormakaba RT Plus?

• Hotels that need dependable guest room access control and key management.
• Properties seeking a system with proven integrations and industry experience.
• Hotels prioritizing reliable customer support and onboarding.
• Hotels with a focus on branded, limited-service, or boutique segments.
• Hotels that value extensive partner networks and regional coverage.

Not ideal if your hotel:

• Primarily operates as a smart home or residential property.
• Needs voice-controlled automation beyond access management.
• Has a limited budget without clear pricing options.
• Seeks a system with no recent reviews or proven hotel-specific features.

What Type of Hotel Should Use Josh.ai?

• Hotels interested in exploring voice-controlled automation for guest rooms.
• Properties aiming to differentiate with smart home features, especially in luxury or boutique segments.
• Hotels with existing smart home infrastructure ready for integration.
• Teams that prioritize innovative technology and are willing to test new solutions.
• Hotels seeking a customizable, privacy-focused voice platform.

Not ideal if your hotel:

• Needs a proven, hotel-specific guest room management system.
• Prioritizes support and reliability over innovation.
• Requires extensive integrations or a large partner network.
• Operates in regions where Josh.ai has no market presence.
• Desires a product with verified hotel reviews and recent performance data.

The Bottom Line for Hotels

dormakaba RT Plus is a longstanding, well-supported system with proven hotel integrations, making it the safer choice for most properties. Its extensive review history, high support ratings, and industry-specific features meet the core needs of hotel operators.

Choose dormakaba if your priority is a reliable, industry-tested guest room management system with broad partner support. It’s especially suitable for branded, limited-service, or boutique hotels seeking proven capabilities.

Josh.ai, on the other hand, remains a niche product with no recent hotel reviews or integrations. Its strength lies in high-end smart home automation, but it currently lacks the hotel-specific features required for guest room management.

Opt for Josh.ai only if your hotel’s focus is on exploring voice automation for future expansion, and you’re prepared to manage its limited hotel-focused support and integration ecosystem. For now, dormakaba offers the dependability and proven performance your hotel needs.