Dormakaba RT Plus

4.6 (19 REVIEWS)

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What is dormakaba?

Founded in 1862 | Headquarters in Lancashire, UK | 8089 employees

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Capabilities

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Features

Other

0/7 features

dormakaba Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Dormakaba RT Plus is the #1 most trending product in the Guest Room Management System category (out of 16) and the #102 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

dormakaba’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

dormakaba Pricing

Pricing Available By Request

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Success Stories

3

References

0

Featured Customers

Dormakaba Case Studies

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Popularity by Segment

Size

6 | Medium (25-74 room)

25 | Large (75-199 room)

4 | X-Large (200+ room)

Country

28 | United States of America

6 | Canada

Type

22 | Branded Hotels

19 | Airport/Conference Hotels

16 | Bed & Breakfast & Inns

12 | Limited Service & Budget Hotels

10 | Boutiques

9 | Resorts

7 | Extended Stay & Serviced Apartments

6 | Luxury Hotels

5 | City Center Hotels

4 | Vacation Rentals & Villas

2 | Casinos

2 | Motels

1 | Hostels

Region

34 | North America

Category

24 | Hotel Keyless Entry Systems

19 | Guest Room Management System

More Products by dormakaba

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Dormakaba Reviews

Hotelier Rating

Excellent
26
Very Good
3
Average
2
Poor
0
Terrible
4

Property Size

  • Medium (7)
  • Large (24)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (28)
  • Canada
    Canada
    (6)

Region

  • North America
    North America
    (34)
10

Customer Service

General Manager from 50-74 room Bed & Breakfast & Inn in Santa Clara (United States of America)

Verified
2 days ago
What I like the most is the professionalism and the knowledge of the product and services provided by the representative.
Country United States of America
General Manager
Medium Hotel
10

Excellent service

GM from 100 to 199 room Bed & Breakfast & Inn in Salt Lake City (United States of America)

Verified
7 days ago
Said what they were going to do, got it done, on time actually early and with great customer service. We got our new locks installed and digital keys within 3 days
Country United States of America
GM
Large Hotel
3

I gave a low rating because of the company's hours and not having a 24-hours assistance contact.

Front Office Manager from 100 to 199 room Boutique in Hastings (United States of America)

Verified
8 days ago
Germain Muhirwa was a great help today! He had to try multiple things but he did not give up until he fixed it. He was amazing and very patient with the process. Thank you, Germain!
Country United States of America
Front Office Manager
Large Hotel
9

Digital Key and Hotel Security Technology

Chief Engineer from 200 to 499 room Bed & Breakfast & Inn in Las Vegas (United States of America)

Verified
9 days ago
The digital key that sent to the guest's smartphone via Bluetooth, and the guest can then use the phone to unlock the door by holding it near the lock.
Country United States of America
Chief Engineer
X-Large Hotel
10

LOCKS

FRONTDESK from 25-49 room Bed & Breakfast & Inn in Milpitas (United States of America)

Verified
9 days ago
THEY TOOK CARE OF MY PROBLEM FAST THEY ANSWER MY QUESTIONS ANY TIME I NEED HELP I CALL THEM THEY ALWAYS HELPFUL
Country United States of America
FRONTDESK
Medium Hotel
10

Reliable DormaKaba

Owner from 100 to 199 room Boutique in Destin (United States of America)

Verified
9 days ago
I operate a vacation rental with guests coming and going every couple of days or weeks. Logging into the DormaKaba system makes the task of changing the lock codes between guests a breeze.
Country United States of America
Owner
Large Hotel
10

KABAILCO 790K

General Manager from 50-74 room in Manteca (United States of America)

Verified
10 days ago
*Less maintenance.*Easy to install.*Service plan. *Excellent lock.*Helpful support staff.*Helpful on-line support. I am proud to used this locks on my property.
Country United States of America
General Manager
Medium Hotel
10

Thanks perfect

Owner from 100 to 199 room Boutique in Edmundston (Canada)

Verified
16 days ago
Was perfect thank you a lot!
Country Canada
Owner
Large Hotel
10

Great customer service from Germain Muhirwa

Assistant General Manager from 75-99 room Boutique in San Jose (United States of America)

Verified
16 days ago
Fast service from support whenever I call in for assistance. Call dropped and Germain called back right away to follow up.
Country United States of America
Assistant General Manager
Large Hotel
7

Simple and Straightforward

General Manager from 100 to 199 room Airport/Conference Hotel in Secaucus (United States of America)

Verified
17 days ago
For nearly 20 years was with Assa Abloy and felt like nothing but a number. With each person we have worked with at Dormakaba they went above and beyond.
Country United States of America
General Manager
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Dormakaba’s locks and entrance systems work seamlessly with all major PMS vendors, making them an easy to implement – as well as an aesthetically beautiful – solution to making buildings and hotels smarter and more secure. The seamless integration with the Intelity platform, including the mobile check-in and mobile key aspects, make Dormakaba a top choice provider.

Question:

What differentiates this product or service from the competition?

Answer:

Their innovation in creating modern, secure solutions for all types of buildings and hotels makes Dormakaba a leader in the industry. They have a global presence and an extensive product portfolio that integrates seamlessly with a property’s tech stack, including Intelity’s platform with mobile check-in, mobile key and ID verification.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

They are committed to creating a better guest experience and provide contemporary, easy-to-implement access solutions that integrate with all major tech vendors. We enjoy working with the Dormkaba team to deploy secure mobile access solutions for hotels across the globe!

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
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Posts

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More About dormakaba

Dormakaba is a global company that specializes in access control and security solutions. It was formed through the merger of Kaba and Dorma, two prominent companies in the field of door hardware and entrance systems. With its headquarters in Switzerland, Dormakaba operates worldwide, including in the Americas. The company offers a wide range of products, including door closers, safe locks, exit devices, access systems, cores, keyscan, and electronic access control solutions. Dormakaba's portfolio also includes brands like E-Plex, Simplex, Ilco, and Saflok, known for their innovative and reliable security systems. Dormakaba's products cater to various industries, including healthcare, lodging systems, interior glass systems, and security systems. They provide solutions for access management, utilizing technologies such as electronic locks, mobile access solutions, and mechanical push-button locks. In addition to traditional door hardware, Dormakaba specializes in revolving doors, swing door operators, turnstiles, and electric strikes, ensuring secure access and functionality. The company is committed to sustainability, focusing on environmentally friendly practices and solutions. With its presence in Zurich and Rümlang, Dormakaba is recognized as a leading provider of access control and security solutions, offering a comprehensive range of products and services for customers around the world.

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Support

Unverified

dormakaba has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

0/100

Recommended

93%

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