Smart Check-in/Out by DOWHAT vs. INTELITY Guest Mobile Apps:
Which Is Right for You?

The Decision

Choosing between DOWHAT’s Smart Check-in/Out and INTELITY Guest Mobile Apps hinges on your hotel’s priorities. Both products aim to facilitate contactless check-in, improve guest experiences, and streamline operations. DOWHAT offers a simple, queue-busting check-in solution with a small but recent review base, while INTELITY provides a broad, customizable platform with extensive integrations and a larger, more recent user community. Which aligns better with your hotel’s needs?

DOWHAT excels in quick deployment and ease of use for small to mid-sized properties, especially those in the Asia Pacific region. INTELITY, on the other hand, serves a global audience with more sophisticated features suitable for luxury, boutique, and resort properties. Are you prioritizing simplicity or feature richness?

Is DOWHAT or INTELITY Better for Hotels?

DOWHAT’s primary focus is on contactless check-in and check-out, with an emphasis on reducing queues and manual front desk processes. Its small user base—only three recent reviews—limits insight into long-term reliability or extensive feature use, but the reviews praise its convenience and speed.

INTELITY offers a comprehensive suite of guest services, including mobile check-in/out, digital keys, service requests, room controls, and in-room dining. With 45 recent reviews, it provides a clearer picture of long-term satisfaction, which is generally high, especially among luxury and resort hotels.

While DOWHAT targets properties seeking a straightforward, fast-to-implement check-in tool, INTELITY caters to hotels wanting a versatile, branded guest experience platform. Do you need a simple check-in solution or a full-fledged guest engagement system?

DOWHAT vs INTELITY: Which Should Your Hotel Choose?

If your hotel needs a quick, reliable check-in/out system with minimal setup, go with DOWHAT. Its low price point ($400 base) and high ease of use (4.33/5) make it ideal for small properties or hostels prioritizing operational simplicity.

If your hotel requires a broad, integrations-rich platform that supports multiple guest services—like in-room controls, messaging, and digital concierge—choose INTELITY. Its more extensive feature set, 56 integrations, and high customer satisfaction ratings (4.48/5 in recent reviews) suit luxury and resort properties aiming for a high-tech, branded experience.

In summary, for basic contactless check-in, DOWHAT is enough; for an all-in-one digital guest experience, INTELITY is the better pick.

Is DOWHAT or INTELITY Easier to Use?

DOWHAT’s ease of use rating sits at 4.33/5, with reviews emphasizing its quick setup and intuitive interface for guests and staff alike. Its onboarding score (3.33/5) indicates room for improvement, but users find the system straightforward once implemented.

INTELITY slightly edges out with a 4.49/5 ease of use rating, reflecting its polished UI and comprehensive support. Reviewers mention that staff find it easy to adopt, with a well-designed guest app that simplifies interactions.

Edge: INTELITY.

Which Has Better Features: DOWHAT or INTELITY?

DOWHAT only provides two unique features: Guest Profiles and Automatic Translations, focusing mainly on check-in/out and multilingual support. Its simplicity means fewer customization options but easier deployment.

INTELITY, with 8 exclusive features like Secured Data Protection, News & Weather, POS & PMS Integration, Digital Concierge, Bell Services, Housekeeping, Guest Comfort Controls, and in-room tablets, offers a much broader array of tools to enhance guest engagement and operational efficiency.

Edge: INTELITY.

Which Has Better Customer Support: DOWHAT or INTELITY?

DOWHAT’s support rating is 4/5, with praise for its responsiveness and ease of contact, but the limited review count (3) makes it hard to assess consistency.

INTELITY’s support scores are slightly higher at 4.5/5, with many reviews highlighting their dedicated customer success managers and proactive assistance, especially from team members like Jessie. Its extensive experience with complex integrations also bolsters confidence.

Edge: INTELITY.

Which Has More Integrations: DOWHAT or INTELITY?

DOWHAT supports only 2 verified partners, including Oracle Hospitality, with no additional integrations listed. Its limited ecosystem suggests a focus on core check-in/out functionality.

INTELITY boasts 56 verified integrations, including major PMS, POS, and guest service systems like Innspire, Priority Software, and OpenHotel. This extensive list allows for seamless operation across a variety of hotel management platforms.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: DOWHAT or INTELITY?

DOWHAT’s reviews are limited to three, all highly positive, but lack recent feedback or detailed insights. Its overall rating is 0/5, reflecting the minimal review base.

INTELITY’s 45 recent reviews average at 4.48/5, with high ratings across segments—from resorts to boutique hotels—indicating broad satisfaction. Hotels in luxury and resort categories particularly praise its feature set and support.

Edge: INTELITY.

How Much Do DOWHAT and INTELITY Cost?

DOWHAT charges a flat $400 base price without a free trial, making it affordable for smaller properties seeking a straightforward solution.

INTELITY’s base price is significantly lower at $100, with no ongoing fees listed, but with more extensive features, its value depends on the scale and needs of your hotel. Both systems lack detailed pricing for larger implementations or customized packages.

What Type of Hotel Should Use DOWHAT?

• Hotels that need quick, contactless check-in/out solutions without extensive integration.
• Teams prioritizing ease of deployment and fast ROI.
• Small properties like hostels, bed & breakfasts, or boutique hotels.
• Hotels with limited technical staff or resources for managing complex systems.
• Not ideal if you require a broad guest experience platform or multiple service features.

What Type of Hotel Should Use INTELITY?

• Hotels seeking a comprehensive guest engagement platform with multiple features.
• Luxury resorts, full-service hotels, or boutique properties looking to elevate the guest experience.
• Hotels with existing systems that need robust integration.
• Properties aiming for digital branding consistency and personalized guest interactions.
• Not ideal if your focus is solely on basic check-in/out or if budget constraints limit investment.

DOWHAT vs INTELITY: The Bottom Line for Hotels

DOWHAT offers a straightforward, low-cost solution that simplifies contactless check-in and check-out, ideal for budget-conscious or small properties. Its minimal features and limited integrations make it suitable for quick deployment but less adaptable for complex needs.

INTELITY provides a broad, customizable platform with extensive integrations, designed for hotels that want to modernize their entire guest experience. Its high customer satisfaction, feature depth, and support make it the clear choice for upscale or tech-driven properties.

If your hotel’s primary goal is to eliminate queues and streamline arrivals, DOWHAT is the better choice. For a full-service digital experience that spans every guest touchpoint, INTELITY should be your pick.

In conclusion, your decision depends on your hotel’s scale, complexity, and strategic focus. Both products are capable, but INTELITY’s recent reviews and extensive feature set give it a decisive edge for most modern, guest-centric operations.