Smart Check-in/Out by DOWHAT vs. Runtriz:
Which Is Right for You?

The Decision

Selecting the right guest engagement app is crucial for your hotel’s operational efficiency and guest satisfaction. Both DOWHAT’s Smart Check-in/Out and Runtriz aim to streamline check-in processes and improve communication, but they diverge significantly in maturity, review volume, and feature sets. DOWHAT, with only 3 reviews, offers contactless check-in solutions but lacks broader integration and recent feedback. Runtriz, by contrast, with 37 reviews and a 4.77/5 rating, provides a more established, feature-rich platform that’s trusted by thousands worldwide. Which one aligns best with your hotel’s needs?

Is DOWHAT or Runtriz Better for Hotels?

DOWHAT focuses exclusively on contactless check-in/out, primarily serving hostels and inns in the Asia-Pacific region. Runtriz offers a broader suite of guest engagement tools, including messaging, upselling, and in-room controls, used across luxury, resort, and boutique hotels globally. While DOWHAT’s recent reviews are non-existent, its ease of use and simple check-in system are appreciated by the few users who rate it. Runtriz, with more recent, highly positive feedback, is recognized for its versatility and extensive features. Do you need a narrow check-in solution or a comprehensive guest engagement platform?

Runtriz vs DOWHAT: Which Should Your Hotel Choose?

If your hotel requires a versatile platform to handle pre-arrival engagement, mobile messaging, and revenue-generating features, Runtriz is the clear choice. Its 37 reviews, with an overall rating of 4.77/5 and recent feedback, suggest a reliable, well-integrated solution suited for mid-sized and large properties. On the other hand, if your focus is solely on enabling contactless check-in/out for small properties or hostels with minimal integration needs, DOWHAT might suffice. But with limited reviews and no recent feedback, its real-world performance remains uncertain. Which set of features aligns with your operational goals?

Is DOWHAT or Runtriz Easier to Use?

DOWHAT’s ease of use scores 4.33/5 from few reviews, emphasizing its straightforward check-in process. Runtriz scores slightly higher at 4.66/5, with users praising its intuitive interface and uncomplicated guest communication features. The onboarding process for DOWHAT appears less documented, reflected in its 3.33/5 onboarding score, while Runtriz’s 4.23/5 indicates smoother implementation and staff adoption. Given the volume of recent positive feedback, Edge: Runtriz.

Which Has Better Features: DOWHAT or Runtriz?

DOWHAT offers a singular focus: contactless check-in/out via app or kiosk, with no additional features or integrations. Runtriz’s platform includes 12 shared features, such as mobile messaging, guest requests, loyalty integration, in-room controls, and digital hotel compendiums. Moreover, Runtriz’s extensive partner network (14 verified integrations) facilitates smoother system interoperability. For a comprehensive guest engagement experience, Edge: Runtriz.

Which Has Better Customer Support: DOWHAT or Runtriz?

DOWHAT’s support rating is 4/5, with reviews stating “the support team is responsive,” but limited review volume prevents a complete picture. Runtriz boasts a support rating of 4.51/5, with many users highlighting its ease of implementation and ongoing support. Positive review quotes include “the platform’s implementation was easy” and “the support team is always responsive,” demonstrating a more established support infrastructure. Edge: Runtriz.

Which Has More Integrations: DOWHAT or Runtriz?

Runtriz integrates with 14 verified partners, including major PMS systems like Oracle Hospitality, and offers integrations with Ariane Systems, OpenKey, Cendyn, and others. DOWHAT’s limited integration count of 2, including Oracle Hospitality, restricts its ability to fit into complex tech ecosystems. If seamless system connectivity is a priority, Edge: Runtriz.

Which Do Hoteliers Rate Higher: DOWHAT or Runtriz?

Runtriz’s recent reviews, from a variety of hotel segments including luxury and limited-service hotels, consistently rate it around 4.9/5, with an 8.97/5 NPS score and 89% likelihood to recommend. DOWHAT’s review count and ratings are too limited to draw meaningful conclusions, with many reviews being identical and outdated. Given the extensive, recent positive feedback, Edge: Runtriz.

How Much Do DOWHAT and Runtriz Cost?

DOWHAT’s pricing starts at $400 per month, with no free trial or additional fees mentioned. Runtriz’s pricing details are not publicly available, which is common for enterprise-level solutions, but no indication suggests a lower-cost alternative. For budget-conscious hotels, DOWHAT offers a transparent entry point; for larger properties, Runtriz’s value lies in its scalability.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize fast, contactless check-in/out and are primarily small or mid-sized properties.
• Teams that want a straightforward, easy-to-implement solution without extensive integrations.
• Properties in Asia-Pacific regions with limited need for broad feature sets.
• Hotels seeking minimal upfront investment and simple guest access.
• Not ideal if your hotel needs advanced guest engagement, revenue tools, or multi-property management.

What Type of Hotel Should Use Runtriz?

• Hotels looking for a full guest engagement platform, including messaging, upselling, and in-room controls.
• Properties with a large or diverse portfolio requiring extensive integrations.
• Hotels emphasizing guest communication, loyalty programs, and real-time service requests.
• Resorts, boutique hotels, and branded properties across multiple regions.
• Not ideal if your hotel is small, with minimal guest interaction needs, or if budget constraints prohibit comprehensive systems.

The Bottom Line for Hotels

The core difference is that DOWHAT is a simple contactless check-in/out solution best suited for small properties and regions with limited tech needs. Runtriz, with its broader feature set, high user ratings, and extensive integrations, is ideal for hotels seeking a scalable, versatile guest engagement platform.

If your hotel needs a straightforward, low-cost contactless solution and mainly operates in Asia-Pacific, DOWHAT could serve you well. However, if you aim to elevate guest experience through personalized communication, revenue opportunities, and system integrations, Runtriz remains the superior choice.

Choosing between these depends on your hotel’s size, complexity, and growth plans. For most mid-sized to large hotels aiming for a comprehensive guest experience, Runtriz’s proven track record and robust features make it the more reliable investment.