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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Runtriz
4.4 (38 REVIEWS)
HT Score
20 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Runtriz
Ranked 15 (out of 92) in Hotel Guest Apps
For more than 15 years, Runtriz has helped the hospitality industy engage with guests before, during and after the stay.
90% recommended by 41 hotels
More than 50% of Runtriz’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Runtriz’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Runtriz for its seamless communication capabilities, especially pre-arrival and during stay, facilitating guest engagement and improving service efficiency. The platform enhances check-in processes, increases revenue through upsells, and eases guest service management with real-time communication. However, integration with PMS and mobile keys, better guest understanding of pre-check-in, and issues with Android devices are commonly highlighted areas for improvement.
What Types of Hotels Runtriz is Popular For
Size
2 | Small (10-49 room)
20 | Mid-Sized (50-99 room)
20 | Large (100-499 room)
1 | X-Large (500+ room)
Country
24 | United States
19 | Canada
Type
38 | Branded Hotels
37 | Limited Service & Budget Hotels
25 | Extended Stay & Serviced Apartments
23 | Resorts
16 | Bed & Breakfast & Inns
14 | City Center Hotels
13 | Boutique Hotels
11 | Airport/Conference Hotels
7 | Motels
5 | Luxury Hotels
3 | Casinos
3 | RV Parks & Campgrounds
1 | Hostels
Region
43 | North America
Category
38 | Hotel Guest Apps
16 | Mobile Ordering & Room Service
Didn’t find what you were looking for?
What is Runtriz?
Founded in 2006 | Headquarters in Los Angeles (United States) | 13 employees
Runtriz is a mobile guest engagement platform designed to streamline hotel operations and enhance guest experience. Runtriz facilitates seamless communication between hotel staff and guests, both pre-arrival and during their stay, through features like contactless check-in, mobile key access, and real-time guest messaging. By offering services such as ID verification, mobile payments, and two-way SMS, it optimizes service efficiency and increases revenue through targeted upselling opportunities.
Hotels of all types—from boutique and luxury hotels to resorts and casinos—can benefit from Runtriz's scalable and flexible solutions. The platform also integrates with property management systems (PMS) and offers functionalities like event management, loyalty program integration, and multilingual support. This comprehensive tool not only drives revenue and improves customer loyalty but also enhances overall guest satisfaction with personalized service and convenience. With easy-to-use applications, Runtriz fits seamlessly into current business operations, making it an invaluable asset for modern hospitality management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Runtriz products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Runtriz Reviews Analyzed: 38
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Runtriz Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Runtriz
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Runtriz's Provided Description:
"Runtriz Mobile Guest Engagement Solutions provide properties with scalable, flexible, easy to use applications, which drive revenue, improve customer loyalty, and increase NPS and GSS. We have served over 2,500 properties in over 120 countries, including three of the top 10 hotel brands. Our portfolio includes boutique hotels, resorts, casinos, luxury hotels, and limited-service hotels. Our Solutions Include: Contactless Check-in ID Verification Mobile Pay Mobile Key Guest Messaging 2-Way SMS Guest Requests Meetings & Events Booking Solutions Push Notifications Multilingual Functionality Digital Hotel Compendium Loyalty Integration Staff Management Multi-property solutions Branded Apps In-room controls F&B Solutions"
FAQs
Runtriz Alternatives
Not sure if Runtriz is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Runtriz doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Runtriz Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Runtriz is the #38 most trending product in the Hotel Guest Apps category (out of 92) and the #1145 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRuntriz’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Runtriz Pricing
Pricing Available By Request
Runtriz has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Runtriz to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if Runtriz is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
It is great for guest requests and guests being able to verify their tesrvs
from 100 to 199 room Bed & Breakfast & Inn in Calgary (Canada)
Verified
4 years ago
I like the communication with the guest. I however dislike the confusion of the arrival date. It should be sent the evening before so the guest does not get confused.
Canada
Canada
Large Hotel
9
Runtriz is so helpful for pre checkin arrivals
from 75-99 room Branded Hotel in Kamloops (Canada)
Verified
4 years ago
Runtriz sends out emails the day before arrival for all of our guests with email addresses, with the option for guest to pre check in (pre arrival). It is so helpful to know in advance if a guest has any requests, approximately what time they will arrive, and it's also a reminder to the guest if they forgot to cancel their reservation, so w...
Canada
Canada
Mid-Sized Hotel
10
Fast and Eas
Owner from 100 to 199 room Branded Hotel in Gatineau (Canada)
Verified
4 years ago
We are able to communicate with the Guest with ease. We also avoid problems by being in touch with the guest.
Canada
Canada
Owner
Large Hotel
10
Helpful for Guest Communication
Assistant GM from 100 to 199 room Branded Hotel in Matamoras (United States)
Verified
4 years ago
I like the fact that my Front Desk Guest Service Agents are able to interact with the guests immediately when they make their reservations and have their needs met. My Guest Services Agents also like the fact that the guests can speak with them before and during their stay so that they are able to request things that they need and hear abou...
United States
United States
Assistant GM
Large Hotel
8
It is useful
Sales Manager from 75-99 room Bed & Breakfast & Inn in Campton (United States)
Verified
4 years ago
Quick communication with guest without calling. As well as pre register to make check in process easy for guest and Desk Clark.
United States
United States
Sales Manager
Mid-Sized Hotel
7
It is convenient but could be more modern.
from 50-74 room Bed & Breakfast & Inn in Arcata (United States)
Verified
4 years ago
I think it is easy to use. Helpful for the stuff around my hotel. It’s easy to see what the guests want but it’s something that can be so much better.
United States
United States
Mid-Sized Hotel
10
Runtriz helps us stay in touch with our guest
General Manager from 50-74 room Branded Hotel in McCall (United States)
Verified
4 years ago
Its very easy for our staff to use and communicate with our hotel guest. Its a major time saver when guest use the pre-checkin feature.
United States
United States
General Manager
Mid-Sized Hotel
10
Works like a dream
from 100 to 199 room Boutique in Kelowna (Canada)
Verified
4 years ago
I like how easy it is to programme and I especially love the support from the team enabling s to make easy changes
Canada
Canada
Large Hotel
10
GREAT PLATFORM TO COMMUNICATE WITH THE GUEST
from 75-99 room Bed & Breakfast & Inn in London (Canada)
Verified
4 years ago
USERFRIENDLY, VERY ATTRACTIVE SETUP, AND EASY TO MANAGE, USEFUL GADGET WHILE S[READING INFORMATION. CONNECTIVITY IS GREAT. NEVER HAD ISSUES WITH THE SOFTWARE TILL NOW. THIS APP HELPS US CONNECT OUR LOCAL FOOD VENDORS AND RESTAURANTS TO INCREASE PRODUCTIVITY AS THE GUEST STAYING HERE DIRECTLY GETS THE APPLICATION AND THEIR DETAILS THROUGH RU...
Canada
Canada
Mid-Sized Hotel
10
Effective Tool
Front Desk Supervisor from 50-74 room Branded Hotel in Sedona (United States)
Verified
4 years ago
Convenient and easy to use for guest and staff. Fun! Our Front Desk staff love using it. Increases guest satisfaction.
United States
United States
Front Desk Supervisor
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Runtriz hasn’t been recommended by any experts or partners yet
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Support
Unverified
Runtriz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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