Duve - Online Check-in vs. EPOS:
Which Is Right for You?

The Decision

Choosing between Duve – Online Check-in and EPOS by Tevalis hinges on what your hotel needs most. Duve specializes in contactless guest check-in and experience automation, designed to streamline guest interactions and elevate the arrival process. EPOS, on the other hand, is a point-of-sale system tailored to retail and hospitality operations, focusing on sales, inventory, and transaction management within your property. For hoteliers seeking a guest-centric digital solution, Duve directly addresses guest onboarding and engagement, while EPOS supports backend sales and operational efficiency.

Given the current landscape in hospitality, guest experience technology has become a priority. Your team must decide whether to prioritize a comprehensive contactless check-in platform, like Duve, which already boasts a substantial user base and recent reviews, or to look at EPOS for operational sales integration. But which solution truly aligns with your hotel’s growth goals and operational needs?

Is Duve or EPOS Better for Hotels?

Duve has a strong market presence with over 468 reviews, a recent surge of 25 reviews in the last six months, and an overall rating of 4.83/5. Its focus on contactless check-in, guest profiling, and communication management makes it a practical choice for hotels aiming to modernize guest arrivals and pre-stay engagement. EPOS, by contrast, has no publicly available reviews or ratings, indicating its primary focus on business operations rather than guest experience. Does your hotel need a proven platform with recent user feedback or a backend system with limited public insight?

While Duve offers 48 unique features—including PMS integration, multi-channel messaging, and document scanning—EPOS's capabilities seem centered on sales and inventory. Are you seeking a guest-facing solution with a track record of success or a backend tool that complements existing operations? The recent reviews for Duve suggest a strong, satisfied user base, whereas EPOS’s lack of recent feedback leaves its effectiveness unverified in this context.

Duve vs EPOS: Which Should Your Hotel Choose?

If your hotel needs a comprehensive contactless check-in system that enhances guest experience, reduces front desk workload, and integrates with your PMS, Duve is the clear choice. It’s ideal for hotels of any size, especially those looking to automate pre-arrival processes, upsell, and collect guest data efficiently. If operational sales, inventory, and transaction management are your priorities, and your team already has a stable front desk or POS system, EPOS might be the backend solution to support those needs.

For hoteliers with a focus on elevating guest interactions and reducing manual tasks, Duve’s extensive feature set and recent high ratings make it the more compelling option. Conversely, EPOS appears better suited for properties seeking a POS solution, but without concrete recent reviews, its actual performance remains uncertain.

Is Duve or EPOS Easier to Use?

Duve scores a 4.74/5 for ease of use, with positive reviews highlighting its user-friendly interface, straightforward onboarding process, and favorable staff adoption. Reviewers mention that guests find the digital check-in process simple and quick, improving overall satisfaction. Customers appreciate the platform's web-app and mobile-friendly design, which facilitates contactless interactions without complex training.

EPOS has no publicly available ratings or user feedback, making it impossible to assess ease of use. Given that POS systems are typically designed for staff training rather than guest interaction, this likely indicates a more backend-focused interface that may require specialized training.

Edge: Duve.

Which Has Better Features: Duve or EPOS?

Duve stands out with 48 features dedicated to guest experience, including PMS integration, mobile check-in, WhatsApp integration, automated replies, secure data handling, messaging surveys, multi-channel delivery, and digital acceptance. Unique features like open API, room upgrade merchandising, multilingual support, and personalized guest profiles give it a broad reach in guest engagement.

EPOS, by comparison, has no listed features beyond basic transaction capabilities. Its primary strength lies in sales tracking and inventory control, but it lacks the extensive guest-facing tools found in Duve.

Edge: Duve.

Which Has Better Customer Support: Duve or EPOS?

Duve’s support rating of 4.65/5 is based on nearly 470 reviews, with users praising its responsive customer service, onboarding assistance, and ongoing support. Many reviews mention that Duve’s team is quick to resolve issues and open to feedback, which enhances user confidence. For instance, users appreciate the dedicated support during setup and troubleshooting, which helps maximize platform use and benefits.

EPOS shows no recent reviews or support ratings, making it difficult to evaluate customer service quality. As a backend system, its support experience may vary significantly based on vendor and implementation, but the absence of recent feedback suggests less transparency or user engagement.

Edge: Duve.

Which Has More Integrations: Duve or EPOS?

Duve boasts integration with 65 verified partners, including PMS systems, door lock providers, booking engines, and other hotel tech solutions. Its open API allows for custom integrations, and shared integrations include well-known providers like RoomRaccoon and HOTELTIME, making it highly adaptable.

EPOS has no publicly listed integrations or partner ecosystem, implying limited flexibility or third-party connectivity. For hotels that rely on a broad tech stack, Duve’s rich ecosystem offers substantial convenience and automation options.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or EPOS?

Duve’s reviews consistently highlight high satisfaction across diverse property types, with an overall rating of 4.83/5 backed by 468 reviews. Recent feedback underscores its effectiveness in enhancing guest experience, streamlining operations, and increasing revenue, particularly among luxury, boutique, and city center hotels. Hoteliers appreciate its comprehensive features and support.

EPOS, lacking recent reviews or ratings, cannot be compared in this metric. Without verified user feedback, it’s impossible to determine the level of satisfaction or effectiveness.

Edge: Duve.

How Much Do Duve and EPOS Cost?

Duve is priced at a flat monthly rate of $900, with no free tier or trial, making it a straightforward investment. Its pricing reflects its extensive feature set tailored for contactless check-in, guest messaging, and automation.

EPOS's pricing details are unavailable, which is common for backend POS solutions that often vary based on hardware, transaction volume, and customization. If budget transparency and predictable costs are priorities, Duve provides clarity.

What Type of Hotel Should Use Duve?

• Hotels seeking to modernize guest arrivals with contactless check-in.
• Properties aiming to automate pre-arrival communications and upsells.
• Hotels wanting to gather guest data for personalized experiences.
• Teams looking to reduce front desk workload and improve operational efficiency.
• Properties with multilingual guests needing communication support.

Not ideal if your hotel primarily relies on traditional front desk processes without digital infrastructure or if your focus is solely on sales and inventory management.

What Type of Hotel Should Use EPOS?

• Hotels with a high volume of retail or F&B transactions needing integrated sales management.
• Properties looking to streamline billing, inventory, and customer relations behind the scenes.
• Venues that already possess a robust front desk or guest management system but require efficient payment processing.
• Operations prioritizing backend sales analytics over guest experience features.

Not ideal if your primary goal is enhancing guest onboarding, communication, or contactless check-in; EPOS is more suited for sales-focused tasks.

The Bottom Line for Hotels

The core difference is that Duve centers on guest interactions, check-in automation, and experience personalization, while EPOS emphasizes sales, inventory, and transaction management. If your hotel aims to elevate guest onboarding, reduce manual work, and increase revenue through contactless solutions, Duve is the better pick.

Choose Duve if you want a proven, well-reviewed platform with recent positive feedback, extensive features, and a large global presence. Its user satisfaction and ongoing support make it a reliable partner for hotels seeking digital guest engagement.

EPOS may be suitable if your focus is on backend sales and operational efficiency, especially if you already have a stable front desk system. However, with no recent reviews or detailed feature list available, its effectiveness remains uncertain for your needs.

In summary, for a guest-focused solution with recent, high-rated reviews, Duve clearly outperforms EPOS in the current market landscape. If elevating your guest experience and streamlining check-in are your top priorities, Duve is the recommended choice.