The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 634 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Duve shines in Ease of Use and Customer Support — especially for hostel properties (5.0/5), with exclusive features like Mobile Friendly and SMS text messaging.
Side-by-side ratings based on 634 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | Contact sales |
| Verified Reviews | 634 | 0 |
After analyzing 634 verified reviews, Duve users most value its guest communication / messaging, operational efficiency / reduced front-desk workload, pre-arrival / online check-in, while Myra Self Check-in users highlight . Click any theme to see what reviewers say.
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Guest communication / messaging
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Operational efficiency / reduced front-desk workload
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Pre-arrival / online check-in
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Guest app / branded journey
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Reliability / bugs / delivery issues
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PMS / system integration and sync reliability
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Payment / folio / billing handling
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #1 132 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 204 reviews | — |
| Large (75-199 rooms) ▾ | #2 164 reviews | — |
| X-Large (200+ rooms) ▾ | #2 48 reviews | — |
By Property Type
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| Boutique ▾ | #2 231 reviews | — |
| Luxury ▾ | #2 262 reviews | — |
| Branded / Chain ▾ | #2 188 reviews | — |
| Extended Stay ▾ | #2 92 reviews | — |
By Region
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| North America ▾ | #3 54 reviews | — |
| Europe ▾ | #1 240 reviews | — |
| Asia Pacific ▾ | #2 24 reviews | — |
| Middle East ▾ | #1 237 reviews | — |
Choosing between Duve’s Online Check-in and Myra Self Check-in hinges on your hotel’s specific needs and operational priorities. Both aim to streamline contactless check-in, but Duve offers a more extensive feature set, broader integrations, and a stronger market presence. Your team must evaluate if a comprehensive guest experience platform like Duve or a straightforward self-service kiosk like Myra aligns better with your current and future plans.
While Myra Self Check-in’s simplicity might appeal to small properties, Duve’s depth and recent user feedback make it the more reliable choice for hotels seeking a robust, scalable solution. With more recent reviews and a higher rating, Duve’s platform demonstrates proven value and ongoing innovation. Do you prioritize breadth of features and proven performance? If so, Duve is the clear winner.
Both Duve and Myra Self Check-in aim to facilitate contactless, digital check-ins, reducing front desk workload and increasing guest convenience. Duve provides a full guest experience platform with AI-driven personalization, upselling, and extensive automation, while Myra focuses solely on self-check-in and check-out kiosks, emphasizing operational efficiency. The key difference is Duve’s broader scope, including guest messaging, payment processing, and rich integrations, versus Myra’s narrow focus on self-service.
Duve’s 468 reviews with a 4.83/5 overall rating and recent feedback from 25 reviews in the last six months highlight its active, engaged user base. Myra, with zero reviews and no recent customer feedback, lacks the validation that Duve’s platform benefits from a large community of hotel partners. This makes Duve the more dependable option for hotels wanting ongoing support and proven results. Are you looking for a platform that’s proven in the field or a simple self-check-in kiosk? The choice is clear: Duve.
If your hotel needs an all-in-one guest experience suite that covers pre-arrival to post-stay engagement, Duve is the better fit. It is ideal for properties aiming to boost revenue through upselling, automate guest communications, and integrate with existing systems, especially in mid to large-scale hotels or chains. Duve’s review count, high ratings, and recent positive feedback reinforce its reliability and ongoing innovation.
If your hotel prioritizes a straightforward, cost-effective solution solely for self-check-in and check-out without extensive automation or guest engagement features, Myra might suffice. However, with no reviews or recent data, it’s hard to verify its effectiveness or support quality. For hotels serious about growth and operational efficiency, Duve’s comprehensive approach makes it the clear choice.
Edge: Duve.
Duve’s usability is rated 4.74/5 based on detailed reviews praising its intuitive interface, smooth onboarding process, and clear guest communication features. Its platform is designed for staff and guests alike, with ongoing support provided by a dedicated team, though some users note initial setup complexity. Recent reviews confirm that staff adoption generally goes smoothly once onboarding is complete.
Myra Self Check-in, lacking user ratings and reviews, offers a simple kiosk-based self-service check-in that’s easy to operate visually. However, without user feedback, it’s unclear how well it integrates into existing workflows or how intuitive the interface truly is for staff and guests. Overall, Duve’s complexity is offset by its proven usability and support, making it the easier-to-implement solution for most hotels. Edge: Duve.
Duve’s platform includes 38 unique features such as mobile-friendly check-in, WhatsApp integration, automated replies, messaging surveys, multi-channel delivery (email, SMS, WhatsApp), digital signatures, analytics dashboards, and open API support. These features enable a full guest journey automation from pre-arrival to post-stay, often surpassing the needs of medium to large hotels.
Myra Self Check-in offers only basic self-service check-in and checkout functionalities, with no advanced features or integrations documented. While this simplicity might appeal to small properties, it doesn’t support upselling, guest messaging, or extensive automation. With Duve’s feature set vastly exceeding Myra’s, the edge clearly goes to Duve, especially for hotels aiming to enhance operational and revenue performance.
Edge: Duve.
Duve’s support and onboarding ratings are both 4.65/5, with reviews emphasizing its responsive, professional team, and quick resolution of issues. Many users highlight how Duve’s support staff proactively help optimize their setup, troubleshoot bugs, and guide integrations, which is critical for complex implementations.
Myra provides no recent reviews or support ratings, making it impossible to assess its customer service quality. Given Duve’s extensive user base and active feedback, its support system is proven to assist hotels effectively. For hotels needing reliable onboarding and ongoing assistance, Duve’s support edges out Myra’s unknown support quality.
Edge: Duve.
Duve’s recent reviews and high ratings (4.83/5 overall, 91.9 HTR Score) from 468 hotel reviews, including 25 in the last six months, demonstrate broad satisfaction across various hotel segments. Hotels in luxury, boutique, city center, and resort categories praise Duve’s automation, guest engagement, and revenue uplift capabilities.
Myra lacks any available recent reviews or ratings, leaving its hotel partner satisfaction unverified. Without user feedback, Duve’s proven track record and high ratings make it the more trustworthy choice for hoteliers seeking validated performance.
Edge: Duve.
Duve charges a flat $900 monthly fee, with no freemium tier, implementation fees, or per-room charges, making its pricing transparent for hotels planning long-term investments. Myra’s pricing details are unavailable, which complicates direct comparison, but the absence of public pricing suggests it might be a more basic or less costly solution.
Considering Duve’s extensive feature set and proven ROI, its cost aligns with its value proposition. Without clear pricing from Myra, it’s safer to assume Duve provides a more comprehensive, scalable solution worth the investment for hotels aiming to grow.
Not ideal if:
Edge: Duve.
Not ideal if:
Edge: Myra Self Check-in.
Duve offers a comprehensive guest experience platform with 38 unique features, actively supported by a large community of hotels and recent positive reviews. Its high ratings, broad integration options, and proven ROI make it suitable for medium to large hotels looking to automate and personalize their guest journey.
Myra Self Check-in provides a simple, no-frills self-check-in kiosk designed for quick deployment and straightforward operations. While potentially attractive for small properties, its lack of reviews and documented features makes its efficacy uncertain.
If your hotel aims for growth, automation, and enhanced guest engagement, Duve is the recommended choice. It provides the depth, support, and proven results to justify its higher investment. However, if your needs are minimal and focused solely on basic self-service check-in, Myra could be a fit — though it lacks the validation Duve offers.
In conclusion, for most hotels serious about operational efficiency and revenue, Duve stands out as the more dependable, feature-rich solution. It’s a platform that has proven its value across numerous properties, with recent reviews reinforcing its relevance and ongoing improvements.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | — |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Pre-Arrival & Check-in
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| Hotel Website Check-in Portal | ||
| Lobby Kiosk | ||
| Self Service Checkout | ||
| Self Service Checkin | ||
| Device Agnostic | ||
| Easy Room Selection | ||
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Information Collection
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| Custom Questions | ||
| Terms & Conditions Signing | ||
| Marketing Communications Opt-in | ||
| Pre-regisration info collection | ||
| Document & Passport Scanning | ||
| ID Verification | ||
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Translations
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| Automatic Translations | ||
| Multi-lingual | ||
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Payments & Authorization
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| Registration Card E-signature | ||
| Collect Deposits | ||
| Payment & Authorizations | ||
| ID Verification | ||
| PCI Compliant | ||
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Mobile Key
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| Door Lock Integration | ||
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Upgrades & Upselling
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Other
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We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Duve was a game changer for our customer service. I knew the platform would help us connect with guests but I was amazed at how cleverly simple it all is, even guests who are not v..."
No published case study for this goal yet.
"While scaling up and growing in terms of more hotel rooms and more hotels in different countries we found it difficult to communicate with our guests in a very personal way. Duve f..."
No published case study for this goal yet.
What hoteliers love
Reviewers consistently highlight Duve as a central messaging hub for pre-arrival, in-stay, and post-stay communication. They say it helps hotels answe... Reviewers consistently highlight Duve as a central messaging hub for pre-arrival, in-stay, and post-stay communication. They say it helps hotels answer questions faster, keep guests informed, and reduce repetitive work for reception teams, though some want more natural messaging and better multilingual translation.
Hotels say Duve reduces manual work by shifting registration, communication, and routine requests into digital workflows. Reviewers link this to faste... Hotels say Duve reduces manual work by shifting registration, communication, and routine requests into digital workflows. Reviewers link this to faster service, less reception congestion, and more time for staff to focus on guest-facing tasks.
Users repeatedly say Duve speeds arrivals by letting guests complete registration before reaching the hotel, reducing front-desk queues and duplicate... Users repeatedly say Duve speeds arrivals by letting guests complete registration before reaching the hotel, reducing front-desk queues and duplicate data entry. Hotels value the time savings and the smoother arrival flow, especially during busy periods or high occupancy.
Where hoteliers push back
A meaningful set of reviews flags reliability problems, including pages not loading, messages not sending, wrong guest data, cache issues, and inconsi... A meaningful set of reviews flags reliability problems, including pages not loading, messages not sending, wrong guest data, cache issues, and inconsistent behavior across devices. These issues matter because they can interrupt guest service and force staff back into manual work.
A frequent concern is whether Duve synchronizes cleanly with PMS and other hotel systems. Reviewers mention manual re-entry, delayed updates, compatib... A frequent concern is whether Duve synchronizes cleanly with PMS and other hotel systems. Reviewers mention manual re-entry, delayed updates, compatibility issues, and failed syncs, showing that integration quality is critical to realizing the promised efficiency gains.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Duve - Online Check-in and Myra share many core Contactless Check-in features, but each has unique capabilities. Duve - Online Check-in offers 72 verified integration partners, while Myra offers 4. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Duve - Online Check-in leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Duve - Online Check-in: No. Myra: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Duve has an HT Score of 96 and Myra Self Check-in has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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