Elavon vs. Sertifi by Flywire (Payments):
Which Is Right for You?

The Decision

Choosing between Elavon by Elavon and Sertifi by Flywire hinges on your hotel’s specific needs in payments processing. Both aim to streamline payments, but they diverge significantly in features, user experience, and market presence. Elavon, with no recent reviews or ratings, offers limited publicly available data, making it a less reliable choice currently. Sertifi, on the other hand, boasts over 129 reviews, with recent feedback confirming its effectiveness. If recent reviews and user feedback are crucial, Sertifi is the clear frontrunner.

Is Elavon or Sertifi Better for Hotels?

Elavon and Sertifi both serve the core purpose of processing hotel payments, but their approaches differ. Elavon provides a traditional, broad payment solutions infrastructure with extensive hospitality experience but lacks recent user feedback to validate its current performance or features. Sertifi, in contrast, emphasizes secure, quick payment capture and integrated eSignature capabilities, supported by a large, recent review base. Do you prioritize a well-known brand with deep hospitality roots or a digitally streamlined platform with recent positive reviews?

Sertifi vs Elavon: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, well-reviewed payment platform with strong security features, go with Sertifi. Its high ratings in ease of use (4.78/5), customer support (4.59/5), and a recent NPS score of 9.4/10 indicate high satisfaction. Sertifi also offers 20 advanced features, including PCI compliance, multi-currency settlements, and refund management, not available in Elavon’s minimal feature set. Conversely, if your hotel operates in a context where brand loyalty to Elavon or deep integration with legacy systems is paramount, and you can overlook recent reviews, Elavon might still be considered.

Is Elavon or Sertifi Easier to Use?

Sertifi excels clearly here, with a 4.78/5 ease of use rating compared to Elavon’s 0/5. Users praise Sertifi’s intuitive interface, quick onboarding, and straightforward workflows. Sertifi’s recent reviews highlight how easily staff and clients navigate the platform, reducing training time and operational friction. Elavon’s lack of recent user feedback and ratings suggests uncertainty about current usability. Edge: Sertifi.

Which Has Better Features: Elavon or Sertifi?

Sertifi outperforms Elavon significantly, offering 20 distinct features such as 3-D Secure Payments, PCI compliance, multi-currency settlements, refund management, and acceptances for American Express and Mastercard. Elavon provides no publicly documented features, making it hard to compare directly. Sertifi’s comprehensive feature set supports complex payment needs and enhances security and flexibility. Edge: Sertifi.

Which Has Better Customer Support: Elavon or Sertifi?

Sertifi’s customer support scores at 4.59/5, with recent reviews mentioning responsive and helpful service—"The team is quick to resolve any issues" and "support is reliable." Elavon’s support ratings are unavailable, and with no recent reviews, confidence in their support quality is low. Given the importance of support in payments processing, Sertifi’s recent positive feedback makes it the superior choice. Edge: Sertifi.

Which Has More Integrations: Elavon or Sertifi?

Sertifi offers 7 verified integrations, including Salesforce, Opera, Stripe, and Amadeus, facilitating smooth workflows for hotel operations. Elavon has only 3 verified partners, including Oracle Hospitality and Book4Time, limiting its integration capacity. Sertifi’s broader ecosystem ensures easier integration with existing hotel management and CRM systems, reducing manual data entry and errors. Edge: Sertifi.

Which Do Hoteliers Rate Higher: Elavon or Sertifi?

Since Elavon has no recent reviews or scores, it cannot be reliably rated by hoteliers. Sertifi, however, has garnered 129 reviews with a 94% likelihood to recommend and high ratings for ease of use and support. Hotels across various segments, especially hotels and resorts, report high satisfaction, citing improved efficiency and security. Recent reviews reinforce Sertifi’s reputation. Edge: Sertifi.

How Much Do Elavon and Sertifi Cost?

Elavon does not publicly disclose pricing details, which could imply customized or opaque pricing structures. Sertifi charges a straightforward $100 monthly fee, with no implementation or trial costs. Given Sertifi’s transparent pricing, your hotel can budget accordingly, whereas Elavon’s costs remain uncertain without direct inquiry.

What Type of Hotel Should Use Elavon?

• Hotels that operate within a complex system environment needing extensive, customizable payment solutions.
• Hotels with existing relationships with Elavon or TYSYS and who value legacy system integration.
• Teams that prioritize a long-standing provider with hospitality experience.
• Not ideal if your hotel prefers modern, easy-to-use platforms with recent positive reviews.

What Type of Hotel Should Use Sertifi?

• Hotels prioritizing quick onboarding and high user satisfaction, especially in luxury and branded segments.
• Hotels seeking integrated eSignature and payment solutions that streamline workflows.
• Teams that want a secure, PCI-compliant platform with multi-currency and refund features.
• Not ideal if your hotel requires highly customizable workflows beyond standard features or is operating in regions outside North America, Europe, Asia Pacific, Middle East, Africa, or South America.

Sertifi vs Elavon: The Bottom Line for Hotels

Sertifi offers a modern, feature-rich, and highly-rated payment platform that aligns well with hotels seeking efficiency, security, and ease of use. Its broad integration options and recent positive reviews make it a compelling choice for hotels looking to modernize their payment processes.

Elavon, while experienced, lacks recent reviews and a visible feature set, making it a less reliable option today unless your hotel has specific legacy requirements. If your hotel values proven recent user satisfaction and a broad feature set, Sertifi clearly stands out.

Choose Sertifi if you prioritize ease of use, strong security, and positive hotel reviews. Opt for Elavon only if you have existing integrations or legacy system dependencies that cannot be easily migrated.