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SertifiPay
4.7 (131 REVIEWS)
Ranked 1 (out of 51) in Payments Processing Software
Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldClose sales 90% faster and with lower costs and chargeback risk with SertifiPay.
95% recommended by 215 hotels
Accor, Marriott, IHG & 212 others
Bell - AI powered product analyst
I analyzed all of Sertifi Inc’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sertifi for its seamless integration of eSignatures and payment processing, citing its capability to increase revenue by quickly capturing deposits and improve customer experience by offering a secure and user-friendly interface. Its integration with platforms like Salesforce and Opera streamlines workflows, reducing time spent on administrative tasks. Users also highlight its robust security, essential for handling sensitive customer payment data, although some see room for improvement in its user role management.
Accor, Marriott, IHG & 212 others
Read their reviewsSupport
Responsive
Hoteliers often describe the support for SertifiPay as responsive and reliable. They appreciate the availability of support through various channels such as chat, phone, and email. Issues are generally resolved promptly, and the support staff is noted for their expertise and effectiveness. The onboarding process is smooth, with support easing setup and training for new users. Additionally, resources like FAQs, tutorials, and documentation are considered helpful in assisting users with the software.
FINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send them more options to work around, they can choose if they want to do the actual payment or if they want to do the authorization form instead, you will be able to add the invoices if needed or you can attached any kind of document that the person might need to feel confident when processing the payment, one of the reasons that we are using Sertifi is because it helps you to go against chargeback ...
See full reviewFINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different ...
See full reviewFINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask ...
See full reviewFINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask ...
See full reviewFINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send them more options to work around, they can choose if they want to do the actual payment or if they want to do the authorization form instead, you will be able to add the invoices if needed or you can attached any kind of document that the person might need to feel confident when processing the payment, one of the reasons that we are using Sertifi is because it helps you to go against chargeback and actually prevent from happening as the person leave a trace of their IP address and also they will be using their personal or corporate email and no one else will be able to see if you use their last name or any other information to accessing to it once they receive the link they can open it they can see it and they can inquire for any other information if this is needed or no and so you or your team the ones that were part of it since the begginig will be able to guide ...
See full reviewCatering Event Manager
3 months ago
Verified
... I like Sertifi's ease of use for both customers and myself. Sertifi is a secure payment processing system and is a user-friendly way to get documents signed and payments paid. ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support, the site had an issue that day. They reached out to their users to inform us that they were working on the problem. Soon after it seemed to be resolved but for my property there was still a reoccurring issue with filling out the payment form. I reached out to the CEO who had sent the notification about the initial issue to let them know that my property still wasn't corrected ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group form ...
See full review
3 months ago
Verified
... I believe that improvement would be in keeping up with processing issues. Every very so often there is an issue with the Payment Processing Software. Where the form may not be able to be completed. With the most recent one they reached out to their users to notify us of the issue. They also allowed us to follow a tracker of updated ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support ...
See full review
3 months ago
Verified
... I believe that improvement would be in keeping up with processing issues. Every very so often there is an issue with the Payment Processing Software. Where the form may not be able to be completed. With the most recent one they reached out to their users to notify us of the issue. They also allowed us to follow a tracker ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support, the site had an issue that day. They reached out to their users to inform us that they were working on the problem. Soon after it seemed to be resolved but for my property there was still a reoccurring issue with filling out the payment form. I reached out to the CEO who had sent the notification about the initial issue to let them know that my property still wasn't corrected ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support ...
See full reviewProject Manager
2 months ago
Verified
... Sertifi is fully PCI compliant. Kaylee was amazing to work with! ...
See full reviewAccounts Receivable
2 months ago
Verified
... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...
See full reviewAccounts Receivable
2 months ago
Verified
... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...
See full reviewAccounts Receivable
2 months ago
Verified
... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...
See full reviewAccounts Receivable
2 months ago
Verified
... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a guest. We tested this by sending a payment link to our own email, and within 3 business ...
See full reviewEvent coordinator
2 months ago
Verified
... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button would streamline the process, especially for businesses handling high volumes of large documents, and save considerable time. This feature would be a valuable addition to boosting efficiency and user experience. Another issue with Sertifi is that users sometimes receive notifications about older, previously sent documents, which can confuse them, especially if the documents were processed months ago. This can clutter inboxes and create unnecessary follow-up, disrupting workflow and potentially causing concern if recipients think the old document requires action. Improved notification settings or filters would help mitigate this by allowing users to control reminders and notifications for previously completed tasks. Although basic functions are easy to grasp, some users find advanced features slightly challenging to master. Resorts in remote locations with limited ...
See full reviewEvent coordinator
2 months ago
Verified
... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button would streamline the process, especially for businesses handling high volumes of large documents, and save considerable time. This feature would be a valuable addition to boosting efficiency and user experience. Another issue with Sertifi is that users sometimes receive notifications about older, previously sent documents, which can confuse them, especially if the documents were processed months ago. This can clutter inboxes and create unnecessary follow-up, disrupting workflow and potentially causing concern if recipients think the old document requires action. Improved notification settings or filters would help mitigate this by allowing users to control reminders and notifications for previously completed tasks. Although basic functions are easy to grasp, some users find advanced features slightly challenging ...
See full reviewSales Coordinator
1 months ago
Verified
... We love Sertifi for its user friendly credit card authorization. Our clients and colleagues can easily access all the important information at the click of a button. ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone or send a quick ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Any ...
See full reviewRegional Director of Sales
1 months ago
Verified
... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone or send a quick email to Faye Comer, she gets right back to me and fix ...
See full reviewSales Coordinator
1 months ago
Verified
... I’ve been using Sertifi for several years now and it is a must have tool for all of our CC processing needs. The user interface is clean and intuitive, making it easy to navigate. The transaction speed is impressively fast, allowing my client ...
See full reviewSales Coordinator
1 months ago
Verified
... I’ve been using Sertifi for several years now and it is a must have tool for all of our CC processing needs. The user interface is clean and intuitive, making it easy to navigate. The transaction speed is impressively fast, allowing my clients to complete their purchases without any delay. I also really appreciate the Reports End of Day ...
See full reviewSales Coordinator
1 months ago
Verified
... A reminder or notification system that alerts me when a credit card form has not been completed after a certain amount of time. This small addition could make a big difference in optimizing the ...
See full reviewSales Manager
1 months ago
Verified
... Nothing is better than seeing a client sign a contract and immediately submit their deposit. This means that I can not only ensure that revenue is hitting in the month when it should, it also makes a direct impact on the success and morale of my team. Gone are the days of waiting on contracts to come via fax and deposits coming through snail mail. Sertifi ...
See full reviewExecutive Meeting Manager
1 months ago
Verified
... Sertifi allows us to set up payment schedules in advance & to track deposits through their reporting options/system. The system automatically sends reminders to payers when due dates are close/past due & allows for ACH/card payments with a few clicks. If links expire, payers can create new links to complete payments that are past due or declined. Our clients love it, our team loves it - there are so many easy to use features. This truly helps us to streamline the payment process for our clients & lets our team check things off of their lists in advance (which makes ALL the difference for us some weeks.) The security features are incredible; our clients feel that their information is secure and we have never had any trouble/concerns/etc. We can send documents individually right from Sertifi but we also have it integrated into our sales system. This truly is life changing! We are able to click a couple buttons and then get directly into the Sertifi billing system seamlessly. There is no additional log in, no waiting, no sending of additional or extra emails ...
See full reviewExecutive Meeting Manager
1 months ago
Verified
... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist!! I also wish there was an option to expire users/take off emails. I understand why we cannot (once they sign or pay something,) but if an employee that has made a payment or signed a document should no longer have access to that company's files/information, this could potentially create some issues. I have not yet run into this exact scenario; the user who was no longer with the company had a corporate ...
See full reviewExecutive Meeting Manager
1 months ago
Verified
... Sertifi allows us to set up payment schedules in advance & to track deposits through their reporting options/system. The system automatically sends reminders to payers when due dates are close/past due & allows for ACH/card payments with a few clicks. If links expire, payers can create new links to complete payments that are past due or declined. Our clients love it, our team loves it - there are so many easy to use features. This truly helps us to streamline the payment process for our clients & lets our team check things off of their lists in advance (which makes ALL the difference for us some weeks.) The security features are incredible; our clients feel that their information is secure and we have never had any trouble ...
See full reviewExecutive Meeting Manager
1 months ago
Verified
... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist ...
See full reviewExecutive Meeting Manager
1 months ago
Verified
... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist!! I also wish there was an option to expire users/take off emails. I understand why we cannot (once they sign or pay something,) but if an employee that has made a payment or signed a document should no longer have access to that company ...
See full reviewWedding Sales Executive
1 months ago
Verified
... The payment software is really friendly for both, the hotel and our clients. It guides the clients for no erros and a smooth process for paying and signing any document. ...
See full reviewAutomation
Assisted
Hoteliers often appreciate Sertifi's automation features in its Payments Processing Software, SertifiPay, which streamline payment tasks by sending automatic reminders to clients when payments are due or past due. They find the ability to set up payment schedules in advance beneficial, as it allows their teams to track deposits efficiently through the reporting system. The automatic sending of payment links reduces the manual labor involved and helps in efficiently managing multiple transactions simultaneously. However, some users note that once a payment is completed, a new link must be sent for subsequent access, suggesting a need for improvement in this area. Overall, the automation capabilities help reduce workflow complexity, allowing hoteliers to focus on other critical areas of their business.
Manager, On Property Sales Solutions
12 months ago
Verified
... Sertifi is an easy and intuitive way for hotels to manage event payments with guests and eliminates the back and forth-of the antiquated credit card authorization process of the past. ...
See full reviewManager, On Property Sales Solutions
12 months ago
Verified
... Sertifi is an easy and intuitive way for hotels to manage event payments with guests and eliminates the back and forth-of the antiquated credit card authorization process of the past. ...
See full reviewFINANCE SUPERVISOR
3 months ago
Verified
... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send ...
See full reviewCatering Event Manager
3 months ago
Verified
... I like Sertifi's ease of use for both customers and myself. Sertifi is a secure payment processing system and is a user-friendly way to get documents signed and payments paid. ...
See full reviewCatering Manager
3 months ago
Verified
... Eliminate the required date field that was recently added. Also, the system used to automatically populate past Sertifi booking names but this no longer functions ...
See full reviewCatering Manager
3 months ago
Verified
... Eliminate the required date field that was recently added. Also, the system used to automatically populate past Sertifi booking names but this no longer functions ...
See full reviewWedding & Special Events Sales Manager
3 months ago
Verified
... Set it up - and forget about it ...
See full reviewWedding & Special Events Sales Manager
3 months ago
Verified
... Set it up - and forget about it ...
See full review
3 months ago
Verified
... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as ...
See full reviewAccounts Receivable
2 months ago
Verified
... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a guest. We tested this by sending a payment link to our own email, and within 3 business days, we got another email notification, titled "reminder" to complete the link we sent to ourselves. It continues after 4 notifications and after that I believe it stops. It's great! We send hundreds of payment links or CCA ...
See full reviewAccounts Receivable
2 months ago
Verified
... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a ...
See full reviewEvent coordinator
2 months ago
Verified
... Sertifi combines eSignatures with payment processing, simplifying workflows by enabling contract signing and payment within one platform. Sertifi integrates with popular platforms like Salesforce, ...
See full reviewEvent coordinator
2 months ago
Verified
... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button ...
See full reviewEvent coordinator
2 months ago
Verified
... Sertifi is highly beneficial for businesses in need of a combined payment and eSignature solution, particularly in the hospitality industry where it has strong support. ...
See full reviewEvent coordinator
2 months ago