SertifiPay

4.7 (105 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ranked 1 (out of 42) in Payments Processing Software

2024 Winner Hotel Software

Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Get paid 2.5x faster with hotel payment and agreement solutions from Sertifi.

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SertifiPay is the #1 most trending product in the Payments Processing Software category (out of 42) and the #90 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SertifiPay
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
There’s a reason 15,500+ hotels trust Sertifi. Simplify selling by electronically capturing payments and agreement e-signatures from one secure platform. Behind the scenes, SertifiPay processes payments in a fast, PCI compliant manner at a lower cost to you. Our customers have saved up to $175k a year in processing fees.

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Capabilities

Lower Processing Costs

ACH (eCheck) Payments

PCI Compliance

Faster Sales

Increased Sales Productivity

Features

Workflow Automation

4/5 features

Payment Methods

4/5 features

Security & Fraud Prevention

4/5 features

Multi-Currency

4/5 features

Adjustments

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sertifi Inc Average Sertifi Inc

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1

Success Stories

5

References

6

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

2 | Small (10-24 room)

6 | Medium (25-74 room)

65 | Large (75-199 room)

112 | X-Large (200+ room)

Country

182 | United States of America

7 | Canada

3 | United Arab Emirates

3 | Mexico

2 | Qatar

1 | United Kingdom

1 | India

1 | Cayman Islands

Type

117 | Branded Hotels

61 | Luxury Hotels

36 | Resorts

23 | Bed & Breakfast & Inns

22 | Airport/Conference Hotels

20 | City Center Hotels

18 | Boutiques

17 | Limited Service & Budget Hotels

10 | Extended Stay & Serviced Apartments

6 | RV Parks & Campgrounds

5 | Hostels

4 | Casinos

4 | Vacation Rentals & Villas

1 | Motels

Region

192 | North America

5 | Middle East

1 | Europe

1 | Asia Pacific

1 | Central America

Category

107 | Cyber Security & Fraud Prevention

105 | Payments Processing Software

34 | RFPs & Proposal Management Software

More Products by Sertifi Inc

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Hotelier Rating

Excellent
172
Very Good
17
Average
5
Poor
4
Terrible
2

Property Size

  • X-Small (3)
  • Small (2)
  • Medium (6)
  • Large (65)
  • X-Large (112)

Country

  • United States of America
    United States of America
    (182)
  • Canada
    Canada
    (7)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Qatar
    Qatar
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • India
    India
    (1)
  • Cayman Islands
    Cayman Islands
    (1)

Region

  • North America
    North America
    (192)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (5)
  • Central America
    Central America
    (1)
10

Amazing Software

Manager, On Property Sales Solutions from 500+ room Branded Hotel in Addison (United States of America)

Verified
3 months ago
Sertifi is an easy and intuitive way for hotels to manage event payments with guests and eliminates the back and forth-of the antiquated credit card authorization process of the past.
Country United States of America
Manager, On Property Sales Solutions
X-Large Hotel
10

Payment Processing

Income Audit from 100 to 199 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
4 months ago
Its very easy to use and safe for our customer, easy to read the reports and clarifications, easy to identify bank deposits
Country Mexico
Income Audit
Large Hotel
10

Easy to use and secure

Director Business and Leisure Travel from 200 to 499 room Luxury Hotel in دبي (United Arab Emirates)

Verified
4 months ago
Client credit card date security and secure payment clients like it to avoided credit card fraud and easy to use
Country United Arab Emirates
Director Business and Leisure Travel
X-Large Hotel
10

Great Service

Senior Operations Manager from 100 to 199 room Boutique in New York (United States of America)

Verified
4 months ago
Easy to send out credit card authorizations to our guests. We like that our guests are happy. We get nothing but great reviews.
Country United States of America
Senior Operations Manager
Large Hotel
10

Great service

Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Pompano Beach (United States of America)

Verified
4 months ago
The website is very user friendly; credit card approvals are always accurate. Love that the guests do not have to print out the form, It can be filled in and returned to us easily.
Country United States of America
Sales Manager
Large Hotel
8

Ease of retrieving payment information to process payments.

Day Group Sales from 200 to 499 room Resort in Tannersville (United States of America)

Verified
4 months ago
The security measures taken. Using sertifi for individualized payment processing. The ease of retrieving the credit card number in order to process payment.
Country United States of America
Day Group Sales
X-Large Hotel
5

Easy Signature Software

Executive Meetings Manager from 200 to 499 room Branded Hotel in Denver (United States of America)

Verified
4 months ago
I like that I can edit contracts in CI/TY to include signature fields for easy client signing. CC authorizations are also user friendly and most clients do not have problems accessing Sertifi to complete signatures.
Country United States of America
Executive Meetings Manager
X-Large Hotel
Amy from Sertifi Inc replied
We’d love to connect and provide additional support to ensure you’re getting the most out of your Sertifi experience. A member of our team will reach out via email.
10

Helpful

Catering Sales Manager from 200 to 499 room Luxury Hotel in Charleston (United States of America)

Verified
4 months ago
The ease of the system and the safety with the use of this. Clients have an easy time with it for the most part.
Country United States of America
Catering Sales Manager
X-Large Hotel
7

Easy to use.

Sales Coordinator from 100 to 199 room Luxury Hotel in West Hollywood (United States of America)

Verified
4 months ago
It's pretty straightforward to use—especially the newer version (My company uses the legacy version). Very easy to find what I need to process and add into reservations.
Country United States of America
Sales Coordinator
Large Hotel
2

Sertifi could be better, to be honest.

Reservations from 200 to 499 room Luxury Hotel in Miami Beach (United States of America)

Verified
4 months ago
There's little to enjoy in my opinion but I like how it's 3 easy clicks to send the form. Like I said, it could be more user friendly.
Country United States of America
Reservations
X-Large Hotel
Amy from Sertifi Inc replied
We’d love to connect and provide additional support to ensure you’re getting the most out of your Sertifi experience. A member of our team will reach out via email.
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Expert Q&A and Partner Recommendations

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Support

Unverified

Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Responsiveness

Excellent

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