SertifiPay

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send them more options to work around, they can choose if they want to do the actual payment or if they want to do the authorization form instead, you will be able to add the invoices if needed or you can attached any kind of document that the person might need to feel confident when processing the payment, one of the reasons that we are using Sertifi is because it helps you to go against chargeback ...

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different ...

FINANCE SUPERVISOR

3 months ago

Verified

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask ...

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask ...

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send them more options to work around, they can choose if they want to do the actual payment or if they want to do the authorization form instead, you will be able to add the invoices if needed or you can attached any kind of document that the person might need to feel confident when processing the payment, one of the reasons that we are using Sertifi is because it helps you to go against chargeback and actually prevent from happening as the person leave a trace of their IP address and also they will be using their personal or corporate email and no one else will be able to see if you use their last name or any other information to accessing to it once they receive the link they can open it they can see it and they can inquire for any other information if this is needed or no and so you or your team the ones that were part of it since the begginig will be able to guide ...

Catering Event Manager

3 months ago

Verified

... I like Sertifi's ease of use for both customers and myself. Sertifi is a secure payment processing system and is a user-friendly way to get documents signed and payments paid. ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support, the site had an issue that day. They reached out to their users to inform us that they were working on the problem. Soon after it seemed to be resolved but for my property there was still a reoccurring issue with filling out the payment form. I reached out to the CEO who had sent the notification about the initial issue to let them know that my property still wasn't corrected ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group form ...

3 months ago

Verified

... I believe that improvement would be in keeping up with processing issues. Every very so often there is an issue with the Payment Processing Software. Where the form may not be able to be completed. With the most recent one they reached out to their users to notify us of the issue. They also allowed us to follow a tracker of updated ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support ...

3 months ago

Verified

... I believe that improvement would be in keeping up with processing issues. Every very so often there is an issue with the Payment Processing Software. Where the form may not be able to be completed. With the most recent one they reached out to their users to notify us of the issue. They also allowed us to follow a tracker ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support, the site had an issue that day. They reached out to their users to inform us that they were working on the problem. Soon after it seemed to be resolved but for my property there was still a reoccurring issue with filling out the payment form. I reached out to the CEO who had sent the notification about the initial issue to let them know that my property still wasn't corrected ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as companies and guests to ensure their safety through processing payments. It is adequate and easy to use. The signers find it easily understandable. They recently added more selections for group forms, our property also appreciates that multiple languages that are available. As we often have many guests who arrive over from all over the world to visit companies in our area that we have a relationship with. It helps maintain our relationships through providing an additional form of payment when using a card that is not from the US. Recently there was an instance where I had to reach out for support ...

Project Manager

2 months ago

Verified

... Sertifi is fully PCI compliant. Kaylee was amazing to work with! ...

Accounts Receivable

2 months ago

Verified

... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...

Accounts Receivable

2 months ago

Verified

... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...

Accounts Receivable

2 months ago

Verified

... The ACH Process. The Sertifi program staes that we have been paid days before our bank shows we have receid the ACh payment. Also, sometimes the payment will get kicked back and reasearch from your ...

Accounts Receivable

2 months ago

Verified

... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a guest. We tested this by sending a payment link to our own email, and within 3 business ...

Event coordinator

2 months ago

Verified

... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button would streamline the process, especially for businesses handling high volumes of large documents, and save considerable time. This feature would be a valuable addition to boosting efficiency and user experience. Another issue with Sertifi is that users sometimes receive notifications about older, previously sent documents, which can confuse them, especially if the documents were processed months ago. This can clutter inboxes and create unnecessary follow-up, disrupting workflow and potentially causing concern if recipients think the old document requires action. Improved notification settings or filters would help mitigate this by allowing users to control reminders and notifications for previously completed tasks. Although basic functions are easy to grasp, some users find advanced features slightly challenging to master. Resorts in remote locations with limited ...

Event coordinator

2 months ago

Verified

... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button would streamline the process, especially for businesses handling high volumes of large documents, and save considerable time. This feature would be a valuable addition to boosting efficiency and user experience. Another issue with Sertifi is that users sometimes receive notifications about older, previously sent documents, which can confuse them, especially if the documents were processed months ago. This can clutter inboxes and create unnecessary follow-up, disrupting workflow and potentially causing concern if recipients think the old document requires action. Improved notification settings or filters would help mitigate this by allowing users to control reminders and notifications for previously completed tasks. Although basic functions are easy to grasp, some users find advanced features slightly challenging ...

Sales Coordinator

1 months ago

Verified

... We love Sertifi for its user friendly credit card authorization. Our clients and colleagues can easily access all the important information at the click of a button. ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone or send a quick ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Any ...

Regional Director of Sales

1 months ago

Verified

... I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additional signers, and add the signature fields. My most favorite part is the service. Anytime I pick up the phone or send a quick email to Faye Comer, she gets right back to me and fix ...

Sales Coordinator

1 months ago

Verified

... I’ve been using Sertifi for several years now and it is a must have tool for all of our CC processing needs. The user interface is clean and intuitive, making it easy to navigate. The transaction speed is impressively fast, allowing my client ...

Sales Coordinator

1 months ago

Verified

... I’ve been using Sertifi for several years now and it is a must have tool for all of our CC processing needs. The user interface is clean and intuitive, making it easy to navigate. The transaction speed is impressively fast, allowing my clients to complete their purchases without any delay. I also really appreciate the Reports End of Day ...

Sales Coordinator

1 months ago

Verified

... A reminder or notification system that alerts me when a credit card form has not been completed after a certain amount of time. This small addition could make a big difference in optimizing the ...

Sales Manager

1 months ago

Verified

... Nothing is better than seeing a client sign a contract and immediately submit their deposit. This means that I can not only ensure that revenue is hitting in the month when it should, it also makes a direct impact on the success and morale of my team. Gone are the days of waiting on contracts to come via fax and deposits coming through snail mail. Sertifi ...

Executive Meeting Manager

1 months ago

Verified

... Sertifi allows us to set up payment schedules in advance & to track deposits through their reporting options/system. The system automatically sends reminders to payers when due dates are close/past due & allows for ACH/card payments with a few clicks. If links expire, payers can create new links to complete payments that are past due or declined. Our clients love it, our team loves it - there are so many easy to use features. This truly helps us to streamline the payment process for our clients & lets our team check things off of their lists in advance (which makes ALL the difference for us some weeks.) The security features are incredible; our clients feel that their information is secure and we have never had any trouble/concerns/etc. We can send documents individually right from Sertifi but we also have it integrated into our sales system. This truly is life changing! We are able to click a couple buttons and then get directly into the Sertifi billing system seamlessly. There is no additional log in, no waiting, no sending of additional or extra emails ...

Executive Meeting Manager

1 months ago

Verified

... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist!! I also wish there was an option to expire users/take off emails. I understand why we cannot (once they sign or pay something,) but if an employee that has made a payment or signed a document should no longer have access to that company's files/information, this could potentially create some issues. I have not yet run into this exact scenario; the user who was no longer with the company had a corporate ...

Executive Meeting Manager

1 months ago

Verified

... Sertifi allows us to set up payment schedules in advance & to track deposits through their reporting options/system. The system automatically sends reminders to payers when due dates are close/past due & allows for ACH/card payments with a few clicks. If links expire, payers can create new links to complete payments that are past due or declined. Our clients love it, our team loves it - there are so many easy to use features. This truly helps us to streamline the payment process for our clients & lets our team check things off of their lists in advance (which makes ALL the difference for us some weeks.) The security features are incredible; our clients feel that their information is secure and we have never had any trouble ...

Executive Meeting Manager

1 months ago

Verified

... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist ...

Executive Meeting Manager

1 months ago

Verified

... The only room for improvement I think would be an option to include yourself/others on reminders, etc. automatically. The system itself is FANTASTIC - this would just be the one thing I would suggest. And it may already exist!! I also wish there was an option to expire users/take off emails. I understand why we cannot (once they sign or pay something,) but if an employee that has made a payment or signed a document should no longer have access to that company ...

Wedding Sales Executive

1 months ago

Verified

... The payment software is really friendly for both, the hotel and our clients. It guides the clients for no erros and a smooth process for paying and signing any document. ...

Accounts Receivable

1 months ago

Verified

... Payment software ...

Manager, On Property Sales Solutions

12 months ago

Verified

... Sertifi is an easy and intuitive way for hotels to manage event payments with guests and eliminates the back and forth-of the antiquated credit card authorization process of the past. ...

Manager, On Property Sales Solutions

12 months ago

Verified

... Sertifi is an easy and intuitive way for hotels to manage event payments with guests and eliminates the back and forth-of the antiquated credit card authorization process of the past. ...

FINANCE SUPERVISOR

3 months ago

Verified

... It is so simple and easy to use, my customers feel safe and secure when using it that makes it the best option for them when trying to process a payment not being able to do EMV Chip and so from long distance or anywhere and anytime around the word they can use the service with no hesitation, you can even have them completing an authorization form that gives you the opportunity to use the provided card as they authorize, you also have the option to set different users with different responsibilities or profile in your company having the availability to get your employees to reach different clients at the same time, you can control all the documents and files, you can see if the actual client already went inside the payment link, the client has the opportunity to leave a message or ask you question it is like a chat with the client, all the participant that were added to the link will be able to respond to it, you will be able to update the profile, you can send ...

Catering Event Manager

3 months ago

Verified

... I like Sertifi's ease of use for both customers and myself. Sertifi is a secure payment processing system and is a user-friendly way to get documents signed and payments paid. ...

Catering Manager

3 months ago

Verified

... Sertifi Payment Prooessing ...

Catering Manager

3 months ago

Verified

... Eliminate the required date field that was recently added. Also, the system used to automatically populate past Sertifi booking names but this no longer functions ...

Catering Manager

3 months ago

Verified

... Sertifi Payment Prooessing ...

Catering Manager

3 months ago

Verified

... Eliminate the required date field that was recently added. Also, the system used to automatically populate past Sertifi booking names but this no longer functions ...

Wedding & Special Events Sales Manager

3 months ago

Verified

... Set it up - and forget about it ...

Wedding & Special Events Sales Manager

3 months ago

Verified

... Set it up - and forget about it ...

3 months ago

Verified

... I use the Payment Processing Software every day in my position for processing payments, sending authorizations and sending contracts for e-signatures. It creates an ease of use for me as well as ...

Accounts Receivable

2 months ago

Verified

... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a guest. We tested this by sending a payment link to our own email, and within 3 business days, we got another email notification, titled "reminder" to complete the link we sent to ourselves. It continues after 4 notifications and after that I believe it stops. It's great! We send hundreds of payment links or CCA ...

Accounts Receivable

2 months ago

Verified

... I love that the system will automatically send a reminder to a client we are requesting payment from. It's great for me, I can't always keep track of when payment should have been received from a ...

Event coordinator

2 months ago

Verified

... Sertifi combines eSignatures with payment processing, simplifying workflows by enabling contract signing and payment within one platform. Sertifi integrates with popular platforms like Salesforce, ...

Event coordinator

2 months ago

Verified

... The lack of an automated signature placement feature for multi-page documents. It is tedious to manually add their signature to each page of lengthy contracts or agreements. An "auto-sign" button ...

Event coordinator

2 months ago

Verified

... Sertifi is highly beneficial for businesses in need of a combined payment and eSignature solution, particularly in the hospitality industry where it has strong support. ...

Event coordinator

2 months ago