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SertifiPay
4.7 (131 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SertifiPay
Ranked 1 (out of 50) in Payments Processing Software
2024 Winner
Hotel Software
Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldClose sales 90% faster and with lower costs and chargeback risk with SertifiPay.
95% recommended by 216 hotels
Accor, Marriott, IHG & 213 others
What is Sertifi Inc?
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
SertifiPay is a comprehensive payment processing and e-signature platform designed specifically for the hospitality industry. It simplifies and secures the handling of event payments and credit card authorizations, significantly enhancing operational efficiency. With its intuitive interface, SertifiPay streamlines transactions, reducing the need for paper and minimizing the risk of fraud. This leads to higher deposit collection rates and direct positive impacts on revenue. Despite occasional technical issues, it integrates well with existing hotel systems, offering fast, PCI-compliant payment processing at reduced costs.
Capabilities
Lower Processing Costs
Lower Processing Costs
Sertifi offers a low and more predictable rate by ensuring each part of your business is assigned the appropriate MCC. Our customers have saved up to $175k a year in processing fees.
ACH (eCheck) Payments
ACH (eCheck) Payments
Take advantage of ACH (eCheck) transactions, so you can conveniently capture payments online at a significantly lower cost than credit card fees.
Surcharging
Surcharging
Retain higher profit margin by passing credit card fees to clients with SertifiPay's surcharging feature. Should they want to opt out, ACH is offered as a free alternative payment method.
PCI Compliance
PCI Compliance
Our proprietary processor, SertifiPay, is powered by Stripe and baked into the Sertifi platform, so you're backed with battle-tested workflows and security. Our platform is also PCI compliant, meets stringent security requirements, and integrates with other solutions so you can easily and securely exchange information without ever leaving Sertifi.
Faster Sales
Faster Sales
Finalize sales in minutes by letting customers sign agreements and submit payments from any location and device. Collect a real-time payment or schedule one for later.
Increased Sales Productivity
Increased Sales Productivity
Sertifi manages your entire payment lifecycle, so you’ll no longer need to keep track of schedules and requests for multiple deposits and post-event charges. Save more time with advanced reports and a complete audit trail of every transaction. Fees are also reconciled immediately, eliminating a bill at the end of each month.
Easy Signup
Easy Signup
In less than 10 minutes, you can sign up to accept payments directly in Sertifi – one account, one complete and secure transaction.
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Sertifi Inc Reviews Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, SertifiPay is the #2 most trending product in the Payments Processing Software category (out of 50) and the #89 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sertifi Inc Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sertifi Inc Case Studies
References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
14 | X-Small (1-9 room)
4 | Small (10-24 room)
11 | Medium (25-74 room)
61 | Large (75-199 room)
134 | X-Large (200+ room)
Country
206 | United States of America
7 | Canada
3 | United Arab Emirates
3 | Mexico
2 | Qatar
1 | United Kingdom
1 | India
1 | Jordan
1 | Jamaica
1 | Cayman Islands
Type
148 | Branded Hotels
89 | Luxury Hotels
71 | Resorts
65 | Airport/Conference Hotels
53 | Boutiques
53 | City Center Hotels
49 | Bed & Breakfast & Inns
34 | Limited Service & Budget Hotels
11 | Extended Stay & Serviced Apartments
9 | Hostels
7 | Casinos
6 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
2 | Motels
Region
216 | North America
6 | Middle East
2 | Central America
1 | Europe
1 | Asia Pacific
Category
131 | Payments Processing Software
111 | Cyber Security & Fraud Prevention
36 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Sertifi for its seamless integration of eSignatures and payment processing, citing its capability to increase revenue by quickly capturing deposits and improve customer experience by offering a secure and user-friendly interface. Its integration with platforms like Salesforce and Opera streamlines workflows, reducing time spent on administrative tasks. Users also highlight its robust security, essential for handling sensitive customer payment data, although some see room for improvement in its user role management.
AI-generated from the text of customer reviews
Looking for specific info?
10
Payment software
Accounts Receivable from 200 to 499 room Luxury Hotel in Stevenson (United States of America)
Verified
18 days ago
Sertifi gives easy reporting and tracking for payment processing by credit card and bank transfer allowing easy payment processing for clients and easy tracking as the vendor. Allows for supporting documents to be added for the client to see what they are paying for, signing contracts and event orders. Tracking information is made easy thro...
United States of America
United States of America
Accounts Receivable
X-Large Hotel
10
Amazing Software
Wedding Sales Executive from 200 to 499 room Branded Hotel in San Jose (United States of America)
Verified
18 days ago
The payment software is really friendly for both, the hotel and our clients. It guides the clients for no erros and a smooth process for paying and signing any document.
United States of America
United States of America
Wedding Sales Executive
X-Large Hotel
10
Quick & Easy Payments/Reporting!
Executive Meeting Manager from 200 to 499 room Bed & Breakfast & Inn in Cambridge (United States of America)
Verified
21 days ago
Sertifi allows us to set up payment schedules in advance & to track deposits through their reporting options/system. The system automatically sends reminders to payers when due dates are close/past due & allows for ACH/card payments with a few clicks. If links expire, payers can create new links to complete payments that are past due or dec...
United States of America
United States of America
Executive Meeting Manager
X-Large Hotel
10
The Best Way to Shorten the Contracting Process
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Cincinnati (United States of America)
Verified
22 days ago
Nothing is better than seeing a client sign a contract and immediately submit their deposit. This means that I can not only ensure that revenue is hitting in the month when it should, it also makes a direct impact on the success and morale of my team. Gone are the days of waiting on contracts to come via fax and deposits coming through snai...
United States of America
United States of America
Sales Manager
X-Large Hotel
10
Really enjoy Sertifi and how convenient it is to review and sign documents
Group Sales Manager from 200 to 499 room Branded Hotel in Houston (United States of America)
Verified
22 days ago
I like how organized when sending contract and the fact that it is very user friendly when filling out and submitting documents
United States of America
United States of America
Group Sales Manager
X-Large Hotel
10
Safe Payment site
Wedding specialist from 200 to 499 room Branded Hotel in Puerto Vallarta (Mexico)
Verified
22 days ago
Safe link, Easey to share and easy to use. I would add the addition funtion to know the total of payments made in one file, that would be helpful
Mexico
Mexico
Wedding specialist
X-Large Hotel
10
Great All Around Tool
Group Sales Manager from 500+ room Branded Hotel in Nashville (United States of America)
Verified
23 days ago
As a sales manager for hotels, I use Sertifi almost daily. This has only grown since the first time I started using it 5 years ago. From proposal to deposits and everything in between, Sertifi has given me control on how to efficiently help my clients. I save time on following up with clients as I get notification as soon as they open and c...
United States of America
United States of America
Group Sales Manager
X-Large Hotel
10
Seamless and Secure Card Payment Processing
Sales Coordinator from 200 to 499 room Bed & Breakfast & Inn in Irvine (United States of America)
Verified
23 days ago
I’ve been using Sertifi for several years now and it is a must have tool for all of our CC processing needs. The user interface is clean and intuitive, making it easy to navigate. The transaction speed is impressively fast, allowing my clients to complete their purchases without any delay. I also really appreciate the Reports End of Day fea...
United States of America
United States of America
Sales Coordinator
X-Large Hotel
10
Sertifi has made my job so much easier!
Regional Director of Sales from 75-99 room Branded Hotel in Kennesaw (United States of America)
Verified
25 days ago
I love the fact that no one has to print out, sign, or scan back documents especially credit card authorization forms. I also love that the credit cards of our guests are kept secure. I love how easy it is to access and navigate through the Sertifi website. It is also very convenient to have the option to add signature documents, add additi...
United States of America
United States of America
Regional Director of Sales
Large Hotel
10
Simple and Successful
Sales Coordinator from 200 to 499 room Boutique in San Diego (United States of America)
Verified
25 days ago
We love Sertifi for its user friendly credit card authorization. Our clients and colleagues can easily access all the important information at the click of a button.
United States of America
United States of America
Sales Coordinator
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Showing all answers to: "What does this product or service do well?"
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Question:
What differentiates this product or service from the competition?
Answer:
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Showing all answers to: "What differentiates this product or service from the competition?"
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Recommended by
Chuck Coveleski
CEO
@
Apex Sales Consultants
Chuck Coveleski
CEO
@
Apex Sales Consultants
Are you a consultant or vendor that recommends Sertifi Inc?
Leave a recommendation
Posts
Sertifi Inc
8 months ago
Best Practices to Get Ahead of Common Hotel Chargebacks Culprits
Sertifi Inc
1 year ago
Hilton Garden Inn Collects Authorizations 3.5x Faster
Sertifi Inc
1 year ago
Sertifi Releases Next-Generation Platform to Reimagine Agreement Processes for Hospitality
Sertifi Inc
1 year ago
Hospitality Industry Agreements & Payments Assessment
Sertifi Inc Integrations
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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