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eResHub vs. SynXis Central Reservation System:
Which Is Right for You?
TLDR
We analyzed 56 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Gijima shines .
Aven Hospitality shines in ease of use and customer support — especially for brand properties (4.5/5) , with exclusive features like Guest profiles and Reporting Dashboard.
How Does eResHub Compare to SynXis Central Reservation System?
Side-by-side ratings based on 56 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 56 |
What Are the Pros and Cons of eResHub vs SynXis Central Reservation System?
After analyzing 56 verified reviews, Gijima users most value its , while Aven Hospitality users highlight ease of use and user experience, connectivity and distribution reach, innovation and technology updates. Click any theme to see what reviewers say.
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Ease of Use and User Experience
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Connectivity and Distribution Reach
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Innovation and Technology Updates
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Booking Engine Performance
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Customer Service and Support
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Customization and Enhancements
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Technical Issues and Integration
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Gijima vs Aven Hospitality: Rankings by Hotel Segment
How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Gijima |
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|---|---|---|
| Small (10-24 rooms) | — | #11 3 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #6 26 reviews |
| Large (75-199 rooms) ▾ | — | #2 15 reviews |
| X-Large (200+ rooms) ▾ | — | #2 6 reviews |
By Property Type
| Segment | Gijima |
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|---|---|---|
| Boutique ▾ | — | #7 20 reviews |
| Luxury ▾ | — | #3 34 reviews |
| Branded / Chain ▾ | — | #3 20 reviews |
| Extended Stay ▾ | — | #4 6 reviews |
By Region
| Segment | Gijima |
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|---|---|---|
| North America ▾ | — | #2 34 reviews |
| Europe ▾ | — | #6 8 reviews |
| Asia Pacific ▾ | — | #3 6 reviews |
| Middle East | — | #2 4 reviews |
The Decision
Choosing between eResHub by Gijima and SynXis Central Reservation System by Aven Hospitality hinges on your hotel’s specific needs. Both platforms aim to streamline reservation management, but they diverge significantly in maturity, features, and user feedback. Gijima’s eResHub has no recent reviews or ratings, suggesting it’s either new or less adopted, while Aven Hospitality’s SynXis boasts over 50 recent reviews and a high user satisfaction score. How do these differences impact your decision?
Is eResHub or SynXis Better for Hotels?
eResHub by Gijima and SynXis by Aven Hospitality serve the core purpose of reservation management but cater to different hotel profiles and operational complexities. Gijima’s platform, with no recent reviews, appears less proven in real-world hotel environments and lacks a measurable reputation among hoteliers. Conversely, Aven Hospitality’s SynXis is well-established globally, especially in North America and Europe, with extensive user feedback highlighting its strengths and weaknesses. Given the absence of recent data for Gijima, is it wise to consider an unreviewed product over a system with proven reviews?
SynXis vs eResHub: Which Should Your Hotel Choose?
If your hotel requires a trusted, feature-rich reservation platform with proven support and extensive integrations, SynXis by Aven Hospitality is the clear choice. Its over 50 recent reviews and an 8.52/10 NPS score demonstrate solid hotel operator satisfaction, especially among independent, branded, and resort properties. On the other hand, if your hotel has a simple, niche reservation need and prefers a potentially lower-cost or emerging solution, eResHub might be worth exploring — but beware of limited public validation. For most hotels, SynXis’s proven track record outweighs Gijima’s obscurity.
Is eResHub or SynXis Easier to Use?
Based on available data, SynXis by Aven Hospitality holds a 4.38/5 ease of use rating from users, with reviews praising its intuitive interface and straightforward navigation. Its onboarding process scores a 4.08/5, indicating most hoteliers find it manageable to adopt. In contrast, eResHub has no recent reviews or ratings, making it impossible to assess its user-friendliness. Without user feedback, you must consider the likelihood that an established platform like SynXis will be easier to implement and train staff on.
Edge: SynXis
Which Has Better Features: eResHub or SynXis?
SynXis offers 16 distinct features, including RMS and PMS connectivity, call center functions, geotargeted pricing, dynamic pricing, availability management, and content control, making it a comprehensive management hub. eResHub, on the other hand, has no publicly documented features or unique functionalities, leaving its capabilities unclear. For hotels seeking a platform with extensive tools to optimize operations and revenue, SynXis’s feature set is clearly superior.
Edge: SynXis
Which Has Better Customer Support: eResHub or SynXis?
SynXis by Aven Hospitality is rated 4.07/5 for customer support, with reviews highlighting responsive account managers and strong support overall. Some users note delays and occasional issues, but overall satisfaction remains high. Meanwhile, Gijima has no recent review data, leaving customer support quality unverified. Given the proven support track record and high review count, SynXis is more reliable when considering ongoing assistance and issue resolution.
Edge: SynXis
Which Has More Integrations: eResHub or SynXis?
Aven Hospitality’s SynXis integrates with over 80 verified partners, including popular PMS, RMS, and OTA systems like Visual Matrix PMS, Profitroom, and WebRezPro. It also supports channel management and OTA distribution out-of-the-box. Gijima’s eResHub has no publicly available information on integrations or partner connections, raising questions about its compatibility and scalability. For hotels prioritizing diverse connectivity, SynXis’s extensive integration network is a significant advantage.
Edge: SynXis
Which Do Hoteliers Rate Higher: eResHub or SynXis?
SynXis by Aven Hospitality receives a 4.2/5 overall rating based on 50 reviews, with recent feedback emphasizing its ease of use, connectivity, and reporting capabilities. Hotels across various segments, especially independent and branded properties, rate it favorably, with many mentioning improved revenue and operations. In contrast, Gijima’s eResHub has no recent reviews or ratings, making it impossible to determine user satisfaction. The high volume and recency of SynXis reviews make it the more trusted choice.
Edge: SynXis
How Much Do eResHub and SynXis Cost?
eResHub’s pricing details are unavailable, which is common for less established or custom platforms. It likely involves a bespoke quote based on your hotel’s size and needs. SynXis by Aven Hospitality charges a flat fee of $400 monthly, with no additional implementation or setup fees. Its transparent pricing model helps hotels budget effectively, while Gijima’s opaque pricing suggests more uncertainty.
What Type of Hotel Should Use eResHub?
Hotels that might consider eResHub include:
- Small or boutique hotels with simple reservation needs.
- Hotels seeking a low-cost or emerging platform.
- Properties with minimal integration requirements.
- Teams willing to test a lesser-known system for future scalability. Not ideal if:
- You need proven reliability and extensive support.
- Your hotel operates across multiple properties.
- You require advanced features like dynamic pricing or content management.
- You prefer platforms with a large user base and documented track record.
What Type of Hotel Should Use SynXis?
Hotels that should consider SynXis include:
- Independent, branded, or resort properties needing multi-channel distribution.
- Hotels with multiple properties requiring centralized management.
- Teams aiming to optimize revenue with advanced pricing tools.
- Hotels seeking extensive integrations with OTAs, PMS, and RMS. Not ideal if:
- You operate a small, single-property hotel with basic reservation needs.
- Your budget cannot accommodate the $400/month fee.
- You prefer a platform with little to no recent customer feedback.
- You need highly customizable features beyond what SynXis offers.
The Bottom Line for Hotels
SynXis by Aven Hospitality is the more tested and well-rated platform, with extensive features, integrations, and positive recent reviews. Its high user satisfaction score and proven support make it suitable for most mid-to-large hotels seeking reliable reservation management.
eResHub by Gijima appears less validated, with no recent reviews or data on features, support, or integrations. It might suit very small or niche hotels willing to explore emerging solutions, but most hoteliers benefit from the transparency and proven performance of SynXis.
Choose SynXis if you prioritize reliability, support, and extensive features supported by a broad user base. Consider eResHub only if your hotel operates on a very tight budget, has simple needs, and is comfortable testing a less proven platform. Ultimately, the decision depends on your operational complexity and risk appetite.
How Much Do eResHub and SynXis Central Reservation System Cost?
Hotel Reservations Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Gijima |
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| Starting Price | — | From $400/mo |
Which Features Does eResHub Have That SynXis Central Reservation System Doesn't (and Vice Versa)?
According to HTR's product database, eResHub and SynXis Central Reservation System share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Gijima |
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|---|---|---|
| Availability Management | ||
| Call center functionality | ||
| Dynamic Pricing | ||
| Geotargeted pricing module | ||
| PMS connectivity | ||
| RMS connectivity |
Showing top differences. 4 more features differ between these products.
Gijima vs Aven Hospitality: The Bottom Line
What hoteliers love
Many users highlight SynXis CR's intuitive interface and ease of use for managing rates, reservations, and multiple properties. The seamless navigatio... Many users highlight SynXis CR's intuitive interface and ease of use for managing rates, reservations, and multiple properties. The seamless navigation and efficient design make it simple for hoteliers to perform complex tasks with minimal support. Users particularly appreciate the ability to make updates easily across multiple properties, which saves significant time.
Reviewers consistently praise SynXis for its superior connectivity to multiple OTAs and partners, which improves distribution reach and direct channel... Reviewers consistently praise SynXis for its superior connectivity to multiple OTAs and partners, which improves distribution reach and direct channel conversions. The platform offers high reliability and consistent performance for various distribution channels. The integration with PMS and RMS systems is seamless, allowing hoteliers to maintain data integrity across platforms.
Sabre's commitment to continuous innovation is well-received by users, who appreciate the regular updates and new capabilities being introduced to Syn... Sabre's commitment to continuous innovation is well-received by users, who appreciate the regular updates and new capabilities being introduced to SynXis. These updates reflect the company’s dedication to staying ahead of industry trends and addressing evolving customer needs.
Where hoteliers push back
Customer support has a mixed reception; while some users find the support team helpful and responsive, others report significant delays in problem res... Customer support has a mixed reception; while some users find the support team helpful and responsive, others report significant delays in problem resolution and long wait times. Additionally, transitioning towards self-service support options has presented challenges for users needing quick and effective assistance.
While SynXis is recognized for its robust functionality, users express a need for quicker validation of enhancement requests and increased customizati... While SynXis is recognized for its robust functionality, users express a need for quicker validation of enhancement requests and increased customization options, especially for unique property needs. The delay in implementing new features and the limited scope for customization are recurring themes in the reviews.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About eResHub vs SynXis Central Reservation System
Can eResHub replace SynXis Central Reservation System?
It depends on your requirements. eResHub and SynXis Central Reservation System share many core Hotel Reservations Software features, but each has unique capabilities. eResHub offers 0 verified integration partners, while SynXis Central Reservation System offers 80. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. SynXis Central Reservation System leads in ease of use at 4.4/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eResHub or SynXis Central Reservation System offer a free plan?
eResHub: No. SynXis Central Reservation System: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eResHub and SynXis Central Reservation System?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Gijima has an HT Score of 0 and Aven Hospitality has 81. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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