eviivo Suite™ CM vs. RateGain Channel Manager:
Which Is Right for You?

The Decision

Choosing the right channel manager is crucial for your hotel’s ability to maximize revenue, streamline distribution, and reduce administrative burdens. Both eviivo Suite™ CM and RateGain Channel Manager aim to meet these needs, but they diverge in features, user experience, and market focus. Which one aligns best with your property’s size, segment, and growth ambitions?

eviivo Suite™ CM is historically favored by small to medium properties, especially vacation rentals and B&Bs, with a straightforward setup and strong customer support. RateGain, on the other hand, is often preferred by larger hotels and groups seeking extensive integrations, advanced analytics, and broader channel coverage.

Is eviivo Suite™ CM or RateGain Channel Manager Better for Hotels?

Both products help synchronize your property’s availability and rates across multiple OTAs, reducing overbookings and manual updates. While eviivo’s niche is serving smaller properties like B&Bs and vacation rentals, RateGain caters to larger chains and properties with vast distribution needs.

eviivo boasts a simpler interface and high customer satisfaction among small hotel segments, with a recent review count of 231 and a 97% likelihood to recommend. RateGain, with over 500 reviews and a rating of 4.81/5, offers more features and a broader geographical footprint, especially in enterprise markets.

Do you need a system suited for small, independent properties or a scalable solution for a sizable hotel group?

eviivo Suite™ CM vs RateGain: Which Should Your Hotel Choose?

If your hotel is a small to medium-sized property, especially in vacation rentals, B&Bs, or boutique hotels, eviivo provides an easy onboarding process and a user-friendly experience. Its core strength lies in its straightforward connectivity to major OTAs, with a focus on intuitive management and excellent support.

RateGain is optimal if your property requires extensive channel coverage, detailed analytics, rate intelligence, and integration with multiple PMS and RMS systems. Its 23 unique features—like social review tracking, metasearch connectivity, and advanced rate shopping—serve larger hotels or groups looking to expand their distribution and optimize revenue.

If you prioritize simplicity and dedicated support, choose eviivo. For advanced analytics and a broad array of integrations, RateGain is the better fit.

Is eviivo Suite™ CM or RateGain Channel Manager Easier to Use?

eviivo’s interface scores 4.65/5 and is praised for its ease of navigation, especially among non-technical users. Its onboarding process is rated 4.65/5, with many reviewers highlighting exemplary support from onboarding agents and friendly customer service.

RateGain’s platform scores slightly higher at 4.72/5, with a reputation for straightforward operation. Its interface is modern and designed for ease, but some users point out occasional delays in updates and a desire for faster system responsiveness.

Edge: eviivo, for its proven simplicity and top-rated onboarding experience.

Which Has Better Features: eviivo Suite™ CM or RateGain Channel Manager?

RateGain offers 23 unique features, including social review tracking, metasearch connectivity, custom dashboards, and performance reporting. These add-ons enable more granular control and insights, helping larger hotels maximize their market reach.

eviivo, with no exclusive features and a modest 15 shared features, emphasizes core functionalities like multi-property management, rate optimization, and automated messaging. Its feature set is sufficient for small properties but less extensive than RateGain’s.

Edge: RateGain, for its diverse and advanced feature set tailored to enterprise needs.

Which Has Better Customer Support: eviivo or RateGain?

eviivo’s support rates 4.78/5, with numerous reviews lauding its responsiveness, friendly agents, and dedicated onboarding. Users frequently mention their agents' patience and willingness to help, especially during setup.

RateGain’s support scores 4.71/5, with customers appreciating its 24/7 assistance and proactive communication. However, some reviews note occasional delays and wish for faster resolution times.

Edge: eviivo, for its consistently high support ratings and personalized onboarding.

Which Has More Integrations: eviivo or RateGain?

RateGain boasts 95 verified partners, including major OTAs, PMS, and analytics tools, with 6 shared integrations with eviivo. Its extensive API connectivity allows for sophisticated automation and data insights.

eviivo offers 32 verified partners, mainly focusing on smaller OTAs, property management systems, and guest experience tools. While more limited in scope, eviivo’s integrations suffice for small properties and vacation rentals.

Edge: RateGain, for its broader integration ecosystem and enterprise-grade connectivity.

Which Do Hoteliers Rate Higher: eviivo or RateGain?

RateGain’s overall rating of 4.81/5 comes from 502 reviews, with recent feedback emphasizing its robust features and global reach. Hotels across segments, including independent and branded properties, find value in its comprehensive solutions.

eviivo’s 85.4 HTR score is strong, but its actual review count (231) and recent reviews (25 in last 6 months) are fewer, with many small property owners praising its ease of use and support. Its customer satisfaction remains high, but the lower volume of recent reviews suggests less current engagement.

Edge: RateGain, for its higher rating backed by more recent reviews across diverse hotel types.

How Much Do eviivo Suite™ CM and RateGain Channel Manager Cost?

eviivo charges a flat rate of $700 per month, with no free tier or trial. Its pricing model is predictable but might be higher relative to smaller solutions.

RateGain’s base price is $900 monthly, also without a free trial or tiered options. Its cost reflects its feature-rich platform, with additional value through extensive integrations.

Both are subscription-based, so consider your budget and needed features before choosing.

What Type of Hotel Should Use eviivo Suite™ CM?

• Hotels that operate small to medium properties, especially vacation rentals, Bed & Breakfasts, or boutique inns.
• Teams seeking an intuitive platform that minimizes complexity.
• Properties focusing on local or regional markets with limited distribution needs.
• Hotels that prioritize strong support and onboarding assistance.
• Not ideal if your property requires advanced analytics, extensive integrations, or a global distribution network.

What Type of Hotel Should Use RateGain Channel Manager?

• Larger hotels, chains, or groups managing over 20 properties.
• Hotels needing detailed market analytics, rate intelligence, and dynamic pricing tools.
• Properties looking to expand their distribution across hundreds of OTAs and channels.
• Teams that require automated rate updates, social review management, and comprehensive reporting.
• Not ideal if your hotel is small, with limited distribution channels or minimal need for advanced analytics.

RateGain vs eviivo: The Bottom Line for Hotels

At its core, eviivo Suite™ CM is a straightforward, reliable channel manager tailored for small properties that value simplicity, support, and ease of onboarding. It excels in minimizing operational hassle for vacation rentals, B&Bs, and boutique hotels, with a strong support reputation and a modest feature set.

RateGain offers a more expansive platform, with 23 unique features, extensive integrations, and a global presence. It’s designed for larger properties or groups seeking detailed analytics, wide channel coverage, and revenue optimization tools.

If your current focus is on small, independent properties with straightforward needs, eviivo is the clear choice. If your hotel is part of a larger portfolio or plans rapid expansion with an emphasis on data-driven decisions, RateGain provides the tools and scalability to grow confidently.