eviivo Suite™ PMS vs. Guest Tracker PMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS by eviivo and Guest Tracker PMS by TCS Systems hinges on your hotel’s specific needs and priorities. Both aim to streamline property management, but their offerings, support, and market presence differ significantly. eviivo Suite™ is a mature, well-rated platform with a broad feature set and a global user base, while Guest Tracker PMS is lesser-known, with no recent reviews or ratings, making it difficult to assess its effectiveness.

The core difference lies in their market presence and track record. eviivo has been around since 2004, boasts nearly 200 reviews, and maintains an 87/100 score, driven by recent user feedback. Guest Tracker, with no reviews or visible recent activity, cannot match this confidence level.

If your hotel values proven solutions, extensive features, and a track record of customer satisfaction, eviivo is the safer bet. Conversely, if you are exploring lesser-known options or have specific, undisclosed needs, Guest Tracker might be worth a closer look—though the lack of user feedback raises questions about its reliability and functionality.

Is eviivo Suite™ or Guest Tracker PMS Better for Hotels?

eviivo Suite™ and Guest Tracker both serve as property management systems, designed to help your team handle reservations, guest communications, and operational tasks efficiently. eviivo Suite™ is built on 19 years of experience, serving over 28,000 properties across multiple countries, with a proven ability to support complex, multi-property portfolios. Guest Tracker, however, offers no published client data or recent reviews, making it hard to evaluate its performance.

eviivo’s strengths lie in its extensive feature set—over 50 unique features including channel management, revenue management, online check-in/out, and guest CRM—plus a mobile app for on-the-go management. Guest Tracker, with no disclosed features or integrations, appears to lack the depth and breadth of eviivo’s platform.

In terms of solving operational complexity and scaling, eviivo’s comprehensive approach is an advantage for hotels with growing or multi-property needs. Guest Tracker’s lack of transparency and reviews makes it a risky choice for hotels prioritizing reliability and proven results.

So, which system truly addresses your hotel’s core management challenges? It’s clear that eviivo’s track record and feature depth set it apart decisively.

eviivo Suite™ vs Guest Tracker PMS: Which Should Your Hotel Choose?

If your hotel needs a mature, reliable platform with proven success stories, go with eviivo. Its extensive feature set, regional presence, and positive recent reviews support its suitability for a broad range of properties—from B&Bs and vacation rentals to small hotels and resorts.

If you’re a smaller operation or a hotel that’s willing to explore a lesser-known provider despite the absence of reviews, Guest Tracker might appeal. However, the lack of recent feedback, client success stories, or detailed feature disclosures makes it difficult to justify choosing Guest Tracker over eviivo’s established reputation.

For hotels seeking a trusted, well-supported solution that’s continuously improved, eviivo is the clear choice. Guest Tracker’s unknowns make it a gamble, especially when reliable management software is critical to your business.

Is eviivo Suite™ or Guest Tracker PMS Easier to Use?

eviivo Suite™ scores highly on ease of use with a 4.43/5 rating, supported by extensive recent reviews praising its intuitive interface and straightforward onboarding. Users frequently mention how the platform simplifies complex tasks like multi-property management and channel integration, with many describing it as “user-friendly” and “easy to adopt.”

Guest Tracker, however, offers no published user ratings, reviews, or detailed information about its user experience. Without recent customer feedback, it’s impossible to confirm whether its interface is as intuitive or its onboarding as smooth as eviivo’s.

Edge: eviivo. Its high rating, recent positive reviews, and detailed user feedback support a more confident choice for hotels prioritizing ease of use.

Which Has Better Features: eviivo Suite™ or Guest Tracker PMS?

eviivo’s feature count and depth are impressive—over 50 unique functionalities, including channel management, revenue tools, online check-in/out, guest CRM, automated messaging, and more. It also offers integrations with over 32 verified partners, ensuring smooth operations across platforms.

Guest Tracker, meanwhile, provides no publicly available list of features or integrations. Its limited visibility and absence of detailed feature disclosures suggest it lacks the comprehensive suite eviivo offers.

Edge: eviivo. Its extensive, proven feature set and verified integrations give your hotel the tools needed for efficient, scalable management.

Which Has Better Customer Support: eviivo or Guest Tracker?

eviivo’s support scores 4.42/5, with recent reviews praising its responsiveness and onboarding assistance. Hotel users mention dedicated support staff, quick issue resolution, and effective onboarding, which are crucial during initial setup and ongoing use.

Guest Tracker provides no recent reviews or support ratings, making it impossible to assess its support quality. The lack of visible customer feedback or testimonials raises concerns about the level of assistance your team might receive.

Edge: eviivo. Its strong, recent support ratings and positive user quotes demonstrate a reliable support experience.

Which Do Hoteliers Rate Higher: eviivo or Guest Tracker?

eviivo boasts a high likelihood to recommend score of 95%, based on 191 reviews, with a recent review count of 20. Its customers span a variety of property types, from vacation rentals to boutique hotels, and consistently praise its usability, support, and feature set.

Guest Tracker, with no reviews or recent feedback, cannot be rated or compared in terms of user satisfaction. The absence of data suggests that eviivo’s users are more satisfied and confident in their investment.

Edge: eviivo. Its high recency and volume of reviews, alongside positive ratings, make it the clear favorite among hoteliers.

How Much Do eviivo Suite™ and Guest Tracker PMS Cost?

eviivo’s pricing involves a straightforward $700 monthly fee, with no free tier or trial available. This fee covers access to its comprehensive feature suite and support.

Guest Tracker does not disclose its pricing model publicly, making it difficult to evaluate its value. The lack of transparency and reviews makes it risky to assume it offers comparable value.

What Type of Hotel Should Use eviivo Suite™?

• Hotels that operate multiple properties or plan to scale: eviivo’s multi-property management and integrations support growth.
• Bed & Breakfasts, inns, vacation rentals, and boutique hotels seeking an all-in-one platform.
• Teams that want a mobile app for on-the-go management.
• Hotels prioritizing strong customer support and recent user feedback.
• Hotels that want a proven, regionally supported solution with extensive features.

Not ideal if your hotel prefers a simpler or very niche system, or if you’re looking for a free or highly customizable platform without paying the $700/month fee.

What Type of Hotel Should Use Guest Tracker PMS?

• Smaller hotels or properties seeking a low-cost, simple management tool (assuming competitive pricing).
• Teams wanting a minimal platform with basic reservation management.
• Hotels with limited technical support resources.
• Operators willing to risk unverified support and performance due to lack of reviews.

Not ideal if your hotel values proven reliability, extensive features, or requires a system with a strong support reputation.

eviivo Suite™ vs Guest Tracker PMS: The Bottom Line for Hotels

eviivo offers a comprehensive, trusted solution backed by nearly two decades of experience, with a large global user base and recent positive reviews. Its extensive features and high customer support scores make it a reliable choice for hotels seeking growth and operational efficiency.

Guest Tracker remains an unverified, less transparent option lacking recent reviews, making it a risky proposition for hotels that need dependable, proven management software. For most hotels, especially those growing or looking for a trusted platform, eviivo is the definitive choice.

If your hotel prioritizes reliability, scalability, and proven results, go with eviivo. If you’re exploring untested solutions without regard for support or features, Guest Tracker might be an option—though it’s not recommended based on current available data.