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Cloudbeds PMS vs. eviivo Suite™ PMS:
Which Is Right for You?
TLDR
We analyzed 1,489 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines when it comes to ease of use and fast staff adoption — especially for independent properties (4.6/5) , with exclusive features like Lobby Kiosk.
eviivo shines when it comes to customer support and onboarding — especially for Vacation Rentals & Villas properties (0.0/5) .
How Does Cloudbeds PMS Compare to eviivo Suite™ PMS?
Side-by-side ratings based on 1,489 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $600/mo | From $700/mo |
| Verified Reviews | 1,281 | 208 |
What Are the Pros and Cons of Cloudbeds PMS vs eviivo Suite™ PMS?
After analyzing 1,489 verified reviews, Cloudbeds users most value its ease of use and fast staff adoption, reservations and calendar workflow, channel management and ota synchronization, while eviivo users highlight customer support and onboarding, ease of use and daily operations, multi-property and centralized management. Click any theme to see what reviewers say.
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Cloudbeds
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eviivo
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| Pros | |
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Ease of use and fast staff adoption
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Customer support and onboarding
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Reservations and calendar workflow
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Ease of use and daily operations
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Channel management and OTA synchronization
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Multi-property and centralized management
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Property and multi-property management
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Channel management and booking engine
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| Cons | |
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Customer support and live human assistance
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Interface, customization, and mobile/access limitations
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Payments, billing, and invoicing
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Pricing, rate plans, and annual rate changes
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Housekeeping, room status, and operational workflow
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Invoicing and billing workflows
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Cloudbeds vs eviivo: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Cloudbeds
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eviivo
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|---|---|---|
| Small (10-24 rooms) ▾ | #1 592 reviews | #15 54 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #23 23 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #20 8 reviews |
| X-Large (200+ rooms) | #13 4 reviews | #18 2 reviews |
By Property Type
| Segment |
Cloudbeds
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eviivo
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|---|---|---|
| Boutique ▾ | #2 473 reviews | #19 41 reviews |
| Luxury ▾ | #4 228 reviews | #16 38 reviews |
| Branded / Chain ▾ | #6 116 reviews | #19 21 reviews |
| Extended Stay ▾ | #2 93 reviews | #10 18 reviews |
By Region
| Segment |
Cloudbeds
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eviivo
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|---|---|---|
| North America ▾ | #2 435 reviews | #15 39 reviews |
| Europe ▾ | #7 163 reviews | #6 142 reviews |
| Asia Pacific ▾ | #3 226 reviews | #33 2 reviews |
| Middle East ▾ | #7 11 reviews | #29 1 reviews |
The Decision
Choosing between Cloudbeds PMS and eviivo Suite™ hinges on your specific operational needs, scale, and growth ambitions. Both systems address core property management challenges—reservation handling, channel distribution, and guest communication—but they diverge in complexity, integrations, and target user base. Cloudbeds is often favored by hotels seeking an all-in-one, scalable platform, while eviivo caters to a broad spectrum of independent and small multi-property operators. Which system aligns better with your growth plans?
Is Cloudbeds or eviivo Better for Hotels?
Both Cloudbeds and eviivo aim to streamline property management and booking processes. Cloudbeds offers a unified platform that combines PMS, booking engine, and extensive integrations, making it ideal for growth-oriented hotels. Meanwhile, eviivo focuses on a diverse range of accommodations, emphasizing seamless online booking and guest communication. Do you need a flexible, scalable platform that supports complex operations or a straightforward system for smaller, independent properties?
Cloudbeds vs eviivo: Which Should Your Hotel Choose?
If your hotel prioritizes a comprehensive, integrated system with strong revenue management and scalability, Cloudbeds is the better fit, especially given its 1071 reviews and a 4.63/5 overall rating. For properties that value simplicity, strong OTA integrations, and excellent customer support, eviivo's 191 reviews and high responsiveness are compelling. For larger or expanding hotels, Cloudbeds' extensive integrations and features make it the clear leader; for small rentals or boutique inns, eviivo offers an accessible, reliable solution.
Is Cloudbeds or eviivo Easier to Use?
Cloudbeds boasts a user rating of 4.61/5 and is praised for its intuitive, mobile-friendly interface that even non-technical staff find easy to navigate. Its onboarding process, rated at 4.45/5, is generally smooth, though some users note initial setup complexity. Conversely, eviivo scores 4.43/5 for ease of use, with many users highlighting its straightforward operation and mobile app. However, some reviews mention room for interface improvements and less flexibility. Edge: Cloudbeds.
Which Has Better Features: Cloudbeds or eviivo?
Cloudbeds offers 51 shared features plus 13 exclusive ones, including inventory management, analytics dashboards, multi-lingual support, and a spa & wellness module—features absent in eviivo. eviivo’s key strengths lie in its streamlined reservation system, AI-powered guest messaging, and robust OTA integrations, but it lacks the extensive management tools Cloudbeds provides. For advanced operational control, Cloudbeds has the edge.
Which Has Better Customer Support: Cloudbeds or eviivo?
Both platforms are praised for responsive support; Cloudbeds’s support is rated 4.41/5, with reviewers citing prompt, empathetic assistance that enhances user experience. eviivo scores similarly at 4.42/5, with many users emphasizing its dedicated onboarding and ongoing support, particularly helpful during integrations. However, recent reviews for Cloudbeds reflect a slight advantage, especially in handling complex issues quickly. Edge: Cloudbeds.
Which Has More Integrations: Cloudbeds or eviivo?
Cloudbeds connects with 190 verified partners, including key players like Experience Hotel, Tripadvisor, and PayPal, along with a marketplace for third-party apps. eviivo integrates with 32 verified partners, including major OTAs like Expedia and Airbnb, but offers less extensive connectivity. For properties relying on a broad ecosystem of integrations, Cloudbeds’ larger partner network makes it the preferred choice.
Which Do Hoteliers Rate Higher: Cloudbeds or eviivo?
Cloudbeds’s recent reviews, with 81 in the last six months, overwhelmingly praise its ease of use, scalability, and features, reflected in an overall rating of 4.63/5. eviivo’s reviews, though positive, are fewer and older, with a rating of 0.93/5—indicating limited recent customer feedback and potential usability concerns. For current user satisfaction, Cloudbeds clearly leads.
How Much Do Cloudbeds and eviivo Cost?
Cloudbeds charges a $600 monthly base fee with no implementation or additional setup costs, positioning it as a premium solution for larger properties. eviivo’s pricing starts at $700 per month, with no additional fees, often appealing to small-to-mid-sized operators seeking affordability. Exact costs depend on property size and requirements, but Cloudbeds offers more scalable, feature-rich packages suited for growth.
What Type of Hotel Should Use Cloudbeds?
Hotels that should consider Cloudbeds:
- Properties seeking a unified platform for reservations, channel management, and revenue optimization
- Hotels aiming for scalability and extensive integrations
- Independent, boutique, or branded hotels looking for customizable solutions
- Properties wanting mobile management and advanced analytics
- Operators planning to expand or diversify their portfolio
Not ideal if you prefer a simple, low-cost system for minimal properties or require offline capabilities during internet outages.
What Type of Hotel Should Use eviivo?
Hotels that should consider eviivo:
- Independent hotels, B&Bs, and guesthouses managing 1-50 rooms
- Operators needing straightforward OTA integrations and online booking management
- Hosts prioritizing guest messaging automation and ease of use
- Small multi-property operators looking for a cost-effective, reliable PMS
- Accommodations with a focus on direct bookings and guest communication
Not ideal if you require deep operational analytics, extensive management tools, or plan rapid scaling beyond a handful of properties.
Cloudbeds vs eviivo: The Bottom Line for Hotels
Cloudbeds is a comprehensive, scalable management system with an emphasis on integration, revenue optimization, and growth. Its 1071 recent reviews and high ratings underscore its reliability and user satisfaction, especially for larger or expanding hotels.
Choose Cloudbeds if you value a flexible, feature-rich platform that grows with your property portfolio, supports sophisticated revenue strategies, and offers extensive third-party integrations. Its interface and onboarding are generally straightforward, with a support team that responds quickly to complex issues.
Eviivo, on the other hand, excels in simplicity, guest communication, and OTA connectivity, especially suitable for small properties, B&Bs, and holiday rentals seeking ease of operation. Its lower recent review count and older feedback suggest it’s best for properties prioritizing straightforward booking management over extensive operational controls.
In conclusion, for hoteliers with growth ambitions and complex management needs, Cloudbeds remains the superior choice backed by recent reviews and higher ratings. For small, independent operators focused on guest communication and ease of use, eviivo continues to serve as a dependable, straightforward platform.
Feature Comparison: Cloudbeds PMS vs eviivo Suite™ PMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
Cloudbeds
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eviivo
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: Cloudbeds vs eviivo by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Himmapana Villas
Mid-Size
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
Brambles of Inveraray
Mid-Size
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
Flor Parks
Small
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
Hotel Garni Seestern
Small
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
The Pad Silverthorne
Small
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
Stephane Plaza
Mid-Size
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
Cloudbeds vs eviivo: The Bottom Line
What hoteliers love
Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that th... Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that the clean layout and low training burden help hotels save time and keep daily operations moving smoothly.
Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users... Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users want more flexible filters, better customization, and easier export/visualization because the current reports can feel limited or too complex.
A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewer... A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewers say this streamlines front-desk work, speeds check-in/check-out, and helps prevent operational mistakes during busy periods.
Where hoteliers push back
Support is one of the most polarizing topics in the reviews. Many users praise fast, knowledgeable, and responsive help, while others criticize slow t... Support is one of the most polarizing topics in the reviews. Many users praise fast, knowledgeable, and responsive help, while others criticize slow ticket handling, chatbots, and the lack of reliable phone access when urgent hotel issues arise.
Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are... Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are used. However, users also request more gateway options, better invoice support, and smoother handling of local payment methods and long-stay billing.
Ranks higher for
Unique capabilities
What hoteliers love
Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this... Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this hands-on help made setup smooth, helped them configure the system correctly, and reduced the burden on internal staff.
Many reviewers describe eviivo as simple, intuitive, and practical for day-to-day property management. They say it streamlines routine work such as ha... Many reviewers describe eviivo as simple, intuitive, and practical for day-to-day property management. They say it streamlines routine work such as handling reservations, booking flow, and property settings, which reduces administrative time and makes operations feel smoother.
Reporting is a recurring topic, with users appreciating basic visibility into stats, billing, and revenue-related data. However, several reviews ask f... Reporting is a recurring topic, with users appreciating basic visibility into stats, billing, and revenue-related data. However, several reviews ask for stronger reporting depth, better filters, and more flexible group-level analysis for accounting and operational decision-making.
Where hoteliers push back
Several users ask for more customization, improved aesthetics, and more flexible navigation across the interface. Specific gaps include faster login,... Several users ask for more customization, improved aesthetics, and more flexible navigation across the interface. Specific gaps include faster login, better overview screens, more custom templates, stronger website customization, and a more complete mobile app.
Users value eviivo's rate plan capabilities and note that the platform supports pricing management, but some find annual rate changes and the planning... Users value eviivo's rate plan capabilities and note that the platform supports pricing management, but some find annual rate changes and the planning/pricing schedule too complex. Smaller operators in particular want simpler workflows with fewer irrelevant options.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs eviivo Suite™ PMS
Can Cloudbeds PMS replace eviivo Suite™ PMS?
It depends on your requirements. Cloudbeds PMS and eviivo Suite™ PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 200 verified integration partners, while eviivo Suite™ PMS offers 34. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or eviivo Suite™ PMS offer a free plan?
Cloudbeds PMS: No. eviivo Suite™ PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and eviivo Suite™ PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and eviivo has 87. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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