The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 208 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines in ease of use and customer support — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Acigrup shines .
Side-by-side ratings based on 208 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $700/mo | Contact sales |
| Verified Reviews | 208 | 0 |
After analyzing 208 verified reviews, eviivo users most value its responsive customer support, onboarding expertise, technical efficiency, while Acigrup users highlight . Click any theme to see what reviewers say.
|
|
Acigrup |
|---|---|
| Pros | |
|
+
Responsive Customer Support
▾
|
|
|
+
Onboarding Expertise
▾
|
|
|
+
Technical Efficiency
▾
|
|
|
+
Booking and Reservation Efficiency
▾
|
|
| Cons | |
|
−
Improvement Suggestions
▾
|
|
|
−
Customization and Feature Development
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Acigrup |
|---|---|---|
| Small (10-24 rooms) ▾ | #15 54 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | — |
| Large (75-199 rooms) ▾ | #20 8 reviews | — |
| X-Large (200+ rooms) | #18 2 reviews | — |
By Property Type
| Segment |
|
Acigrup |
|---|---|---|
| Boutique ▾ | #19 41 reviews | — |
| Luxury ▾ | #16 38 reviews | — |
| Branded / Chain ▾ | #19 21 reviews | — |
| Extended Stay ▾ | #10 18 reviews | — |
By Region
| Segment |
|
Acigrup |
|---|---|---|
| North America ▾ | #15 39 reviews | — |
| Europe ▾ | #6 142 reviews | — |
| Asia Pacific | #33 2 reviews | — |
| Middle East | #29 1 reviews | — |
Choosing the right property management system (PMS) is crucial for your hotel's efficiency and guest experience. eviivo Suite™ by eviivo dominates in reviews, features, and global presence, while Acigrup’s Hotel Software offers a comprehensive, yet less reviewed, alternative. Your decision hinges on your property type, operational needs, and willingness to invest in a proven platform. Are you ready to compare these options head-to-head?
eviivo Suite™ is a cloud-based PMS with over 191 reviews, a high 87/100 score, and recent user feedback emphasizing its ease of use, integration, and support. Acigrup's Hotel Software, with no reviews or ratings available, lacks the recent validation that makes eviivo’s platform a safer choice for hoteliers. Do you prefer a solution that is proven and well-supported worldwide?
While both systems aim to streamline hotel operations, eviivo Suite™ offers extensive features like channel management, revenue tools, and guest communication, which Acigrup’s platform likely covers but without recent validation. The abundance of user feedback and ongoing support make eviivo a more reliable choice for your team. Are you comfortable with an unproven alternative?
If your hotel needs a trusted, scalable platform with a proven track record, go with eviivo. Its broad feature set, extensive integrations, and positive recent reviews from a diverse hotel base make it ideal for independent hotels, vacation rentals, and small chains seeking operational automation.
If your team prioritizes a simple, all-in-one system without the need for extensive integrations or proven support, Hotel Software may seem appealing. However, the lack of recent reviews and user feedback means you are taking a risk with its reliability. For most hoteliers, eviivo's current dominance makes it the safer choice.
eviivo Suite™ scores 4.43/5 for ease of use, with recent reviews praising its intuitive interface, onboarding assistance, and mobile app. Users regularly highlight how quickly their staff adopt the platform, citing support from dedicated onboarding teams and user-friendly features.
In contrast, Acigrup has no available ratings or reviews, making it impossible to assess its usability. The absence of recent feedback suggests a lack of proven user experience or support infrastructure. Edge: eviivo.
eviivo Suite™ boasts 51 exclusive features, including channel management, revenue tracking, online check-in, guest CRM, and automated messaging. Its integrations with 32 verified partners—like Expedia, Booking.com, and TripAdvisor—expand its reach and functionality.
Acigrup's Hotel Software, with no detailed feature list or verified integrations, appears to lack the breadth of functionalities eviivo offers. Without recent reviews or proven integrations, its feature set remains uncertain. Edge: eviivo.
eviivo receives a notable 4.42/5 rating for customer support, with reviews emphasizing its responsiveness and helpful onboarding. Examples include comments praising staff like Mr. Guetif and Xavier for their prompt, effective assistance, especially during setup and troubleshooting.
Acigrup has no reviews available, leaving its support quality unverified. Given eviivo’s active, recent user feedback citing strong customer service, it clearly leads in support quality. Edge: eviivo.
eviivo integrates with 32 verified partners, including major OTAs, payment providers, and guest communication tools. These integrations enable your team to operate efficiently across distribution channels and payment systems.
Acigrup currently shows no verified integrations, suggesting it may lack the connectivity needed for modern hotel operations. The proven partner network of eviivo provides peace of mind and operational reach. Edge: eviivo.
eviivo’s recent reviews unanimously praise its usability, support, and feature set, with an overall rating of 87/100 and 95% likelihood to recommend. Hotels of various sizes and types, from vacation rentals to boutique hotels, report measurable improvements.
Acigrup’s lack of reviews means there’s no recent user feedback to gauge satisfaction. Given eviivo’s active community and high rating, it is the clear favorite among hoteliers. Edge: eviivo.
eviivo’s pricing starts at $700 per month, with no free tier or trial, reflecting its enterprise-ready status and features. Pricing details for Acigrup are not publicly available, which may indicate less transparency or flexibility.
Given the extensive features and proven support, eviivo’s price is justified for most hotels. The absence of pricing info for Acigrup makes it difficult to evaluate value. Edge: eviivo.
Not ideal if:
Not ideal if:
The core difference is that eviivo Suite™ is a well-established, feature-rich platform supported by a large user base and positive recent reviews. Its extensive integrations and proven customer support make it suitable for hotels of various sizes seeking operational automation and growth.
Choose eviivo if your hotel values reliability, scalability, and a broad feature set, especially if you manage multiple properties or depend on online distribution channels. Its recent reviews and high satisfaction ratings reinforce its leadership position.
Opt for Hotel Software only if your hotel needs a simple, low-cost management tool, and you are willing to accept the risk of limited support and validation. The lack of recent feedback makes it a less certain choice for most hoteliers aiming for operational efficiency.
In conclusion, eviivo Suite™ stands as the more reliable, feature-complete, and supported option for your hotel. Its recent reviews, high ratings, and extensive integrations ensure you’re investing in a platform that grows with your business and meets your operational needs.
According to HTR's product database, eviivo Suite™ PMS and Hotel Software share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
Acigrup |
|---|---|---|
| Ancillary revenue tracking | ||
| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
No published case study for this goal yet.
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
No published case study for this goal yet.
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. eviivo Suite™ PMS and Hotel Software share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 32 verified integration partners, while Hotel Software offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. eviivo Suite™ PMS leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
eviivo Suite™ PMS: No. Hotel Software: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and Acigrup has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor